Not good , company claims to be about child safety ,but if payment fails@9am phone location and dashboard is disabled by 11 am . I had an issue with my bank and payment failed to process at 9 am ,b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Thought the setup was gonna be daunting but it was rather easy. Some of the alerts are silly (mild name-calling, hypothetical violence) but it checks all the boxes for monitoring it for what I n... Zobacz więcej
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When exploring our options we were told bark had wonderful coverage for our area. This is simply not the case. Which honestly wouldn't be much of an issue phones use wifi back up now for low service a... Zobacz więcej
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We purchased the app about 2 years ago and downloaded it on ALL our kids devices (phones and iPads). The alerts to email regarding possible content concerns were great. What really put Bark over the t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Bark gives families a complete set of parental control tools to help navigate the digital world safely. From monitoring online content and managing screen time to filtering websites and tracking location, Bark provides comprehensive protection across devices. Whether through our award-winning app, the Bark Phone, or the Bark Watch, we empower parents with the tools they need for peace of mind—both online and in real life.
Dane kontaktowe
Kaysville, Stany Zjednoczone
- [email protected]
- bark.us
2,8
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67 recenzji
Odpowiada na 100% z negatywnych recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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teenage review-- total spyware
about 5 years ago my dad heard about this app from the dad of a girl who i was friends with at the time-- who later turned out to be emotionally abusing her, which should have been the first red flag about this software. he put my dad on this app that would keep me from doing anything that could be even slightly questionable, and as soon as he heard about it he put it on my phone. i spent six months having it alert for literally nothing-- completely benign art projects I was turning in for school that were harmless and had no harmful content, but i have a theory that whatever software this app uses to scan images couldnt make sense of them so they flagged anyways, ANYTIME i listened to music even if it was harmless because i was listening on YouTube which had access to other less harmless stuff, anytime i tried to text anyone if they were sick, because it flagged for any discussion of illness, for some reason? it was literally just nonstop worrying anytime I opened my phone because i had no control over what might or might not get flagged, and anytime it flagged i would have to have a whole sit-down with my parents about what i was and wasn't allowed to do. thankfully, the software is so jacked up it disconnected from my phone on its own in like six months (not that the app terminated itself or anything, it just "lost access to monitoring"), and obviously I never alerted my dad to it-- but now he's going to get my sister a phone and put the app on her phone as well, and all the horror of it is coming back to me because i'm probably going to get it back on me aswell. i turn 18 in less than six months and I've done extensive research into this and have no assurance i can get the monitoring off myself when i'm a legal adult. this is pure and unadulterated spyware and a tool of helicopter parents who want to stifle any chance their kid has to reach out, move beyond the sphere of parental influence even at an appropriate age, and find a support system beyond their own home. my digital social life has been the only thing that's supported me through being in the closet in a repressive household and this app has only been used to keep me living in more fear than i already was. it is really important to me that whoever designed this software knows it is being used for evil.
3 lutego 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Thank you for taking the time to share all of this. We want to start by saying this very clearly: what you’re describing sounds incredibly stressful, and it makes sense that it left you feeling anxious, controlled, and afraid to just exist on your phone. That’s not something we take lightly.
A few important clarifications that may help, even if the experience itself was still painful.
First, Bark is not designed for parents to see everything. We don’t give parents full access to messages, photos, or browsing history. Alerts are only generated when our system thinks something could be a potential concern. That said, no automated system is perfect. Creative work, abstract art, music, or context-heavy conversations can sometimes be misunderstood by software, and when parents don’t adjust settings, that can absolutely lead to too many alerts and too many unnecessary conversations.
Parents do have full control over alert sensitivity. They can turn off entire alert categories or choose to only be notified about more serious concerns. If a parent leaves everything on at the highest sensitivity, it can feel overwhelming on both sides, especially for teens. That’s a settings choice, not a requirement of the app.
You mentioned the monitoring disconnecting on its own. When monitoring is interrupted or stops working, parents are alerted so they’re aware something changed. It’s not meant to silently run or silently fail.
It’s also really important to clarify this part: Bark does not monitor adults. Monitoring is intended for minors only, and it stops at 18. If someone believes monitoring continued past that point, our support team can help remove it once proper documentation is provided. You are not supposed to stay monitored as a legal adult.
We also want to acknowledge what you shared about being closeted and relying on your digital life for support. That matters. Technology can be a lifeline, not just a risk, and when monitoring is handled without trust or communication, it can absolutely feel like surveillance instead of support. We don’t believe kids should live in fear of their devices, and we don’t believe safety tools should replace trust or conversation.
If you’re able, we really encourage a calm conversation with your parents or another trusted adult about how this made you feel — not just what was flagged, but the constant anxiety and loss of control you experienced. Many families use tools like Bark very differently once those feelings are actually heard, and some choose lighter settings or different boundaries altogether. Every family’s digital rules should be something worked out together, not enforced in silence.
We're genuinely sorry that this experience caused you harm instead of reassurance. Your perspective is valid, and it’s heard. If you ever want to talk directly with our support team about age-related monitoring or concerns around removal at 18, they’re there to help.
Wishing you care, respect, and more autonomy as you move into this next stage of your life.
Not good
Not good , company claims to be about child safety ,but if payment fails@9am phone location and dashboard is disabled by 11 am . I had an issue with my bank and payment failed to process at 9 am ,by 11 am phone was on a lock out status I could no longer see my childs location and she couldn't text me ,
Spoke to representative I was informed that a ticket would have to be submitted and there was nothing that could be done at the time going to buy out phone and cancel
28 stycznia 2026
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi there, Matthew! Thanks for reaching out to our team. We apologize for any inconvenience. When a payment fails, we notify you via email, and you have seven days to make a successful payment before complete service suspension. This grace period allows calls, just not dashboard access or other apps on the phone. The dialer app will still work on your child's device for calls. Other apps will be grayed out. We appreciate your perspective–trust that we are always working hard to support families, and we have passed your thoughts along to our billing team. 💚
my honest review on the receiving end
i hate it. i come from the kids side and if you are a parent considering this, don't. if your child plays any game that requires text chat, or is in a friend group that swears a lot, expect to get about 500+ notifications a day (not really but still). it's so sensitive, like if i say "stupid" it's like "ALERT, CHILD IS BULLYING" and there's no way to turn the controls down, it's either 5 year old mode or off, no in-between. i'll bet my parents just got 3 notifications from this review alone. just get a normal android and download some other parental control app.
edit: here is everything i (and bark) forgot to include:
the subscription is so overpriced, basically i get 4 GB for the same price as unlimited at T-Mobile lmao
amd the starter plan 🤣🤣 if you were thinking about buying that then just buy a flip phone and stick a tracker on the back of it, it's the same thing basically. and advanced content monitoring alert? what content, it literally says at the top "no apps, no browser, no social media" like what?
new slogan alert: Bark, thousands of happy, satisfied parents (and even more unhappy, dissatisfied ones, and children). even their own reviews that they put on the site are agreeing. helen c. says “(some other stuff), It monitors EVERYTHING" which isn't far from the truth, except she put "monitors" instead of "flags". (this part was mainly a joke, only take the last part seriously)
honestly, i would call roblox's ai moderation more accurate than this clanker that belongs in the scrap pile. (for those of you who don't know, roblox's ai moderation is terrible XD)
why would you want to prevent your child from deleting texts, that seems like such a random thing to add. "driving mode" quite literally BRICKS your phone while it thinks you're driving, so your child can't play on those long road trips. thanks bark, this is what everyone wanted. and then "add more GB with the tap of a button"? this is the full sentence: "add more GB with the tap of a button (and your credit card).
to summarize, basically bark sucks and you shouldn't give these corporate businessmen your money because 9 times out of 10, it will disappoint you. as for the kids, PLEASE SPECIFY THAT YOU DON'T WANT A BARK PHONE WHEN YOU ASK FOR A PHONE or you'll end up like me and thousands of other kids who made that mistake 😮💨
20 lipca 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi friend, thanks for sharing your feelings. We were kids once too, so we get it. Our aim is to help keep you safer online while still giving you appropriate amounts of privacy, as well as allowing your parents full customization to set what can be accessed, and lessen or tighten the alerts they receive.
Please have a chat with your parents and share with them what you've shared here with us. Let them know you'd like them to consider reducing the severity of alerts they receive, so they'll only receive more serious alerts. We do offer different levels of alert severity because you're right -- what might be concerning for a 5 year old might not be that concerning for a 15 year old. Your parents have the ability to adjust that within their settings.
It's best to be open and calm, sharing how you are feeling and why so that you can work together on your family's digital rules and expectations. Wishing you the best in bringing this up to your parents. Stay safe out there!
Change of heart anfter conversation with billing manager..
Big change of heart. Just had a conversation with Hanna who went so far above and beyond to make this right. This is how it should have been handled from the get go, but she made it all right, more than right. Great company.!!
The device and plan worked great. However, I paid for the protection plan, and when the phone was damaged, they were unable to get it repaired or get a new one sent to me. I had to pay the repair shop anyway out of my pocket, which they did not reimburse, even though they told me it was approved to go there, and then I had to pay the broken phone off before canceleing my account.
Response to Bark:
I've read your response, and I don't have any issue with your customer service team. They were friendly and I could tell they were doing all in their power to help. My problem was their inability to do so. I kept getting pawned off to a third party, who was unable to fix the problem. When this was brought up to your team, instead of enabling them to be able to fix the issue, I was told that wasn't anything that could be done. I ended up having to buy a new phone out of my own pocket when I claimed had been filed, paying for repairs out of my own pocket as well. I feel strongly that if you contract a service out to a third party, and they're unable to get the job done, it is the responsibility of the business to make things right. I followed their instructions to the letter, and ended up with a phone that didn't work, and again having to pay for things out of my own pocket because no instruction were given on how to redeem the repair. Eventually they did get back to me, but it was much too late.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi there, Danny, we appreciate you sharing your experience and feedback. We're thrilled to hear the Bark Phone & service worked well for your family! :) Terribly sorry to hear of the damages to your child's Bark Phone; we know that can certainly be frustrating when damages occur. We want to 100% assure you that we very much care about helping you and your family as best we can.
We were able to locate your account, and see where our team identified and explained to you that after submitting a damaged device claim with our partnered protection company, AKKO, your claim is currently and actively a case in AKKO's hands at the moment; please continue communicating with AKKO's team regarding your active claim, as claims are through AKKO's service and are not our Bark team (two different teams and companies, partnered).
We do also see where we have expedited help to alleviate your frustrations in going through this process, and have requested that you reply to your Bark ticket with the proof of your out of pocket cost so we may verify and review to potentially help you with this cost moving forward. Awaiting your reply with that requested information to our support team so we may move forward and continue helping you! We certainly aim to make things right and understand your AKKO experience has been a frustrating one.
We sincerely thank you for your loyalty and trust in us, and want to reassure you that we are here to help your family in any way possible. Thank you; looking forward to your reply with the information we requested - bark.us/contact
UPDATE: Danny, wonderful to hear all is well now. Thank you so much for your patience and trust in us. We care deeply about your family's safety, satisfaction, and well-being. We sincerely apologize this was a frustrating process for you, and want you to know we are investigating & evaluating to improve processes & communication moving forward. Take care and wishing you all the best. -- Bark Team
Glitchy app, buggy devices, poor service
I bought a watch for my youngest and a phone for my oldest, and absolutely nothing has functioned properly. I've spent HOURS on chat and on the phone with support, and it's still buggy and doesn't work. The phone location is currently not working, showing my daughter's location on the interstate for the last 5 hours while she's sitting right in front of me at my office (not on the interstate). The location tracking was one of the main reasons we purchased, so this is obviously not ideal. The watch for my youngest has been an absolute disaster, not working until I called support and performed a hard reset and several other manual overrides, and now it's shutting off instead of going to sleep, so it needs to be fully powered on every time she wants to use it, which takes over a minute? So it's of absolutely no use to us in an emergency whatsoever. I'd give this company zero stars if I could, I've been so fruatrated for over a month with no meaningful support. Now, if I cancel the watch, I'll be charged $126 for a device that doesn't work. I may still be within the cancellation window for the phone, but it was a Christmas gift that my daughter was so excited about, so it feels awful. Please do better, Bark.
25 grudnia 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi, Carly, thank you for sharing your feedback and experience. We are truly sorry to hear this has been so frustrating for you -- this is not the experience we wish for our Bark families to have, and we'd like the opportunity to help and make things right.
We've requested your customer information here via Trustpilot to move forward; we also believe we've potentially located an account that matches yours on our end here at Bark. A manager has reached out this morning to that email; please check for that email (it may go to your spam folder) and reply at your earliest convenience so we may move forward and continue best assisting you.
Here for your family, Carly, and looking forward to helping you! - bark.us/contact
Service is atrocious.
When exploring our options we were told bark had wonderful coverage for our area. This is simply not the case. Which honestly wouldn't be much of an issue phones use wifi back up now for low service areas. Not bark. No Wi-Fi calling or messaging. Kids need to get ahold of you in an emergency? Forget that. Get with the program bark. There isn't any monitoring you shouldn't be able to see with WiFi functionality on the phones.
14 grudnia 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi there, we're sorry to hear you are feeling frustrated. Coverage areas can be found by inputting your address here: https://www.bark.us/app/order/bark-phone
WiFi calling is available for our Bark Phones:
https://support.bark.us/hc/en-us/articles/12352517695373-Wi-Fi-Calling-Texting-on-the-Bark-Phone
Monitoring and parental controls are also available with WiFi on our Bark Phones.
We've requested your customer account information so we may look into the trouble you are experiencing and reach out to help. We're here for you - bark.us/contact
UPDATE: Hi there, we didn't hear back with account information to be able to reach out and help you. If there's anything we may do, please do reach out and connect with our support team any time at email: [email protected]. Ready to help your family! :)
peace of mind: check
Thought the setup was gonna be daunting but it was rather easy. Some of the alerts are silly (mild name-calling, hypothetical violence) but it checks all the boxes for monitoring it for what I need it to ... bullying, hate speech, inappropriate comments, etc.
If you're thinking "not my kid, they would never," you might be right, but it might be the company your kid keeps.
And open conversation between parent + child is super important, so go ahead and reassure them of your trust of them but there are guardrails, Bark provides the guardrails.
A little peace of mind goes a long way, when parenting sometimes seems impossible.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
So glad to hear all is well! And you're so right -- even the best kids sometimes find themselves in troubling situations you might not have known of. We're ALWAYS here to help alert & guide your family in any way that we can. 🤗
PS -- adjust the severity of your alerts as needed!
https://support.bark.us/hc/en-us/articles/360050416831-How-to-adjust-the-sensitivity-of-alerts
Parenting with you; please stay in touch -
bark.us/contact 😊
Terrible product
Terrible product, very difficult to set-up, support is an AI Chat bot that will ask you to confirm your name and email over an over when you actually need a human.
Regarding their reply, "we don't see any additional requests" I was emailed this:
"I'm Carrie, the Technical Manager for Bark Phone & Watch, and I want to sincerely apologize for the frustrating experience you've had trying to reach our team.
You're absolutely right - our chat system failed you. We've identified a technical issue on our end that prevented chats from routing to our human agents properly, and I'm truly sorry you spent two days trying to get help that should have been immediately available."
11 grudnia 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hey there, we have a wonderful team of humans that step in an help after initial auto-help is offered. We're here for you! Message, Chat, Call, or provide your phone number and request a call back at bark.us/contact
https://support.bark.us/hc/en-us/requests/new
Or email: [email protected].
We'd love to connect with you!
In the meantime, detailed setup steps, articles, and videos at:
https://support.bark.us/hc/en-us/categories/13212139450637--Become-a-Bark-Power-User
UPDATE: It appears we connected via a 28 minute phone call to help & resolved with you on this past Monday. We don't see any other additional requests; Please let us know how we may further help by reaching our team again. We will additionally let them know you are still needing help after resolution. Thanks, John. :)
The product is not useful
The product is not useful, the kids can turn it on and off and obviously most kids will turn it off.
6 grudnia 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi, we'd really like to help you with this. We're unable to identify your account, which service or device, which feature, or replicate exact steps taken to "turn something off". Please send that information to bark.us/contact so that we may investigate and move forward with helping you.
In the mean time, here are some tips in discussing your family's use of Bark to help your child get on board with your technology plan and expectations - https://info.bark.us/talk-to-kids
We're here for your family and looking forward to your reach out! 😊
Not impressed.
Edit: Bark’s billing manager reached out to personally ensure I was able to get a replacement. I appreciated her personal touch and professionalism. Once I receive the watch in the mail I will consider this situation rectified. Kudos to them for being on top of things.
My son lost his watch at a sleepover with his cousins a few weeks ago, so I reached out to Bark/AKKO for a replacement. It’s fine, I pay for the insurance offered so I’ll pay my deductible and get a new watch, right? Wrong. I made the mistake of mentioning the sleepover in my description of the reason for the claim, and they said I would have to provide them with a police report since other people “could have seen the watch and didn’t return it”. Bark/AKKO refuse to process my claim because I will not call the police on my own family after this company took the liberty of classifying this accidental loss as a theft.
While I’m here I’ll mention that the app is impossible to navigate, not user-friendly or intuitive at all. The watches themselves are fine, the battery life isn’t impressive but they do the job.
23 listopada 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi Jessica, thanks for these details. This certainly isn't the experience we want our Bark families to have, and we'd like to make things right. We are sorry to hear about the loss of your son's Bark Watch at a family sleepover; as parents ourselves we get it -- life happens! We've partnered with AKKO to provide device protection options to our customers, and we completely see where AKKO seems to have missed the mark here. While we work with AKKO to investigate their process here, let's square things up and make this right for you.
Our team was able to locate your account & has already reached out to the email listed on your Bark account. Please have a look and respond at your earliest convenience (be sure to check your spam folder if you don't see it in your inbox). Once we hear back from you with the requested details, we'd be happy to get your replacement Bark Watch on its way to you. 🤗
We also appreciate your feedback regarding our parent app; your input greatly matters, and we aim to make our app an easy experience that makes sense for our families. Please send specific details and/or suggestions so we may document and consider how to improve to: https://info.bark.us/feedback
We'd love to help walk you through any questions or concerns. Thank you for your trust in us, and we look forward to your reply so we may quickly move forward with your Bark Watch replacement. 😊
https://www.bark.us/contact
This app is not good
Update: Barks customer service yeah was great and did assist as much as they could, but there are limitations with iOS that are not their fault. Thanks.
This app is not good. It constantly stops working after a heavy config process. It's also relatively easy for kids to circumvent on iOS. Been trying to dial it in for nearly two years and it's been a horrible experience. Look for other solutions.
17 listopada 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi Owen, this isn't the experience we want for our Bark Families, and we're sorry to hear you are feeling frustrated. We'd really love to connect and learn more to help. We're requesting your account information so that we may investigate, review, reach out and help. We'd love to learn specifics of what exactly stops working and what specifically has been circumvented so that we might provide insight or solutions.
Because you mention iOS -- have you considered our Bark Phone as an alternative? Our Bark Phone has many more parental controls baked right into it that are fully customizable to your needs, along with a smoother parent process since we designed it all with families in mind (vs. Apple & its third-party restrictions). Let's have a conversation and work together! Reach us at bark.us/contact. We're here for you and your family.
invasion of privacy, bad for mental health
my parents installed this app on my phone which led to a big decline on my mental health. this app is a big invasion of privacy, i get using it on kids up to 12 years old but it's way too much for a teenager. Discuss apps and online safety with your kid instead. If you think you need to get bark for your kid to have a phone, don't give them a phone. This app would be considered abuse if you put it on your partners phone. This app could also be used as spyware. Do not put this on your kids phone unless you want mess up your relationship with them.
2 października 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi there, we thank you for taking the time to reach out and share your feedback with us. We sincerely hope you are doing ok; have you shared how you are feeling with your parents? Hopefully they'll hear your concerns and work together with you to meet at a healthy middle-ground for all of you. We very much suggest and encourage parents discussing using Bark and online safety with their children in ongoing conversations, so you can all work together in these important years of growth. If you don't feel comfortable discussing with your parents, please reach out to a trusted adult or even the Crisis Text Line by texting HOME or HOLA to 741741.
Our terms do not permit monitoring adult partners. Our aim is never to "spy" -- we are completely against spying. This is why we never show parents all of your content or data; our aim is to give appropriate privacy and only alert parents to potential concerns while also providing resources to them, so they can step in and address potential concerns with you if they feel something needs addressing.
We sincerely wish the best for you and your healing, and hope that you do reach out to get the help you need to feel safe and be well. We care about you; you matter!
Don't waste your time/money
If you want a watch that has spotty/major delayed gps tracking sometimes hours between refreshing location. Battery that dies before your kid is out of school, then get the bark watch. First week of my daughter starting middle school. Not ready for a phone yet, but with it being her first year bussing to and from school arriving home an hour before us we wanted a way to contact her. I just rushed my butt across town left work early because I called to check in that she made it home safe, she said "what the heck" then all contact with her dropped. Assuming the worst I rushed to make sure she was okay. Her watch died. When it comes to your kids safety you need reliability. This is not that
4 września 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi there, we're sincerely sorry to hear this has been your experience -- definitely not typical and not what we want our Bark families to go through. Wondering if you're in an area of poor coverage, perhaps? We'd really like to connect and gather details so we can investigate to learn more about why your device / account is experiencing these issues, and make things right. We've requested your customer information here via Trustpilot so that we may take action and help. Please do provide your account information, or additionally you can reach us any time at bark.us/contact -- although if you provide your information here to us securely via Trustpilot, then we would be able to better connect your feedback here to your Bark account in our system to learn more & resolve. We want to help!
Not worth having
We downloaded the app. First off it was very hard to understand, no clear directions on set up what so ever. We ended up googleing on how to do it. There is NO ONE to speak to, only by chat which is an AI bot or by via email. I have gone back and forth via email and still no resolve. I was constantly told my daugher had a Snapchat act and in fact did not and was just told via email it was sent in error! What am I paying all this money for if things are sent in error. My parent app apparently never worked correctly. I could not access any part of my account at all and had to use the AI chat to cancel my free trial. There were alerts I was receiveing that were just ridiculous. I was told I could go in and manage the settings, well it was either on or off. No need to pay for something that's going to be off.
20 sierpnia 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hey there, we are saddened to hear of your frustration and want you to know we have a very caring team here and happy to help you! We have detailed set up and troubleshooting articles as well as videos at bark.us/contact & support.bark.us. We also have a Bark Support YouTube channel at https://www.youtube.com/@Barksupport. We offer chat, email, and also phone call-back help. Please let our team know when you write in that you'd like a call back; we're here for you!
Especially since you mention you've just set up, initial scans often go back several weeks over time and you might get several alerts. Alerts for SnapChat could happen if we detect emails or texts from SnapChat, which indicate that your child might have a SnapChat account (SnapChat will send a welcome email or text, and also marking emails to account holders). This doesn't necessarily mean 100% your child does have a SnapChat account, but it does mean that we detected activity from SnapChat. Our team would be glad to review those specific alerts with you if you'd share the alert URL so we may investigate and further explain.
We aren't sure what you mean by "on or off"; if you are describing the ability to not be notified for some things, yes, we do offer you the ability to lessen the severity of some categories and alerts, or to not be alerted to some if you find them bothersome. We hope that by allowing you to tailor what you feel is important to you, this will give you the most helpful experience that you'd like to have based on your needs and preferences.
We'd really like to hop on a phone / video call with you to help you better understand all of our features; please write in and request a call. 🤗
[email protected]
bark.us/contact
We purchased a bark phone for my son
We purchased a bark phone for my son, we highly recommend it. I love that I can see his location and that we can monitor and control anything we need to.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Thank you so much for trusting us, and for sharing! We are so glad to hear our Bark Phone is a great fit for your family. We're always here for you, please reach out any time - bark.us/contact. 🤗
We purchased the app about 2 years ago…
We purchased the app about 2 years ago and downloaded it on ALL our kids devices (phones and iPads). The alerts to email regarding possible content concerns were great. What really put Bark over the top for us was when we purchased our 13 year old sons both phones for Christmas. Being able to decide who can contact them, get alerted to concerning texts and knowing they cannot access online apps or sites gives us such peace of mind. We can’t recommend bark enough!
17 sierpnia 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Thank you so much for your trust in us! 🤗 We're honored to help keep your family safer online and in real life. Please don't hesitate to reach out to our friendly team any time we may help, (or even if you just want to drop in to say "hi"!) Parenting with you -- bark.us/contact
No way to cancel the subscription
When you sign up for a free trial you have to put a credit card on file in your charge $1. I couldn't find anywhere to cancel the subscription which would start in a week. Just the idea of having to put my credit card and not having an option to cancel it by myself it's pissing me off. I had a really hard time to install it on my son's phone.
.. updated .. when I log in I do not even have the options to go to my account I only have a screen showing me options on changing subscription plans but no option on canceling.. I wish that I would be able to add a screenshot here showing that...
1 czerwca 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi there, John. We hear you and we'd love to help! You have a completely free 7 day trial with no charges for our Bark Premium subscription. You may see a $1 "temporary hold" on your card, however this is not a charge. If you choose to cancel before your 7 day trial ends, you will not be charged anything at all. We have steps to cancel on our support self-help site:
* https://support.bark.us/hc/en-us/articles/360049964872-How-do-I-cancel-my-Bark-account
* You may also visit bark.us/account/cancel at any time.
You may also reach us directly at any time or find our support options at bark.us/contact. Thanks, John!
UPDATE TO YOUR UPDATE :) Hey there, please connect with us at bark.us/contact so we can help you with this! TrustPilot isn't set up for back and forth support help. We would gladly reach out to you, however we do not have your account information (requested). Please reach us! - bark.us/contact or email [email protected].
The Bark App is a ridiculous mess
I purchased two phones for my twins about18 months ago. I love the idea of the bark phone and the app with parental controls, but they need to drastically simplify this app. A few features are easy enough, such as setting up their contact lists and approving contacts. But most everything else is ridiculously complicated.
I am by no means a Luddite. I’m good with new technology, but by the time I had sort of figured out how to set a “routine“ for my kids as to when they could use their phone and for what purposes, bark revamped the entire app! It makes no sense whatsoever to me! And please get rid of stupid things like “tech bytes“ on the home screen. I don’t go to the bark app to read about other technology, I just want a simple well organized app where I can easily locate features I need to use to help my kids.
9 czerwca 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi there, Laurie, we appreciate your feedback, and we are sorry for any frustration! We sincerely would like to learn more (specifics) - we very much build our product off of our users' feedback just like yours. Would you please share here so we may document, review, & see how we may improve? https://info.bark.us/feedback
Thank you so much for trusting us with your family's needs. We also wanted to share some info that we hope helps you to navigate in the meantime. Looking forward to helping you in any way that we can! :)
https://youtube.com/playlist?list=PLKm3Z1Xp7-a81R0pu0dFtdTw5mDzERGib&si=M16nNva4f4_a8juX
Absolutely HATE this product!
Absolutely HATE this company. They make it look so easy to monitor your kids devices - I have owned the Bark phone, as well as Bark Home monitoring and it has been a nightmare to set up....month after month, I try to set it up only to be met with one logistical challenge after another. There is virtually NO instructions or support. I am basically paying for monitoring that does ABSOLUTELY NOTHING. I cannot express what a waste of money this has been. DO NOT BUY THIS.
Updating review after Bark response... The "solution" is to call customer service or watch an endless stream of various troubleshooting videos to try and patch together a way to make their product work. Working parents don't have time for this! My kid has an iPhone, which they don't really tell you that Bark doesn't work well with. So, for example, when I try to monitor Snapchat, I'm given the option of "Android" or "Fire" device? And this is even after I've synched up the iPhone, scanned/analyzed recent activity for 5+ hours on the Bark Home app, and STILL can't recognize any of the apps on the phone. Can't manually add monitoring because it's literally not even an option!!! I stand by my review - DO NOT PURCHASE, ESPECIALLY FOR IPHONES!
Updated: I have cancelled my account and subscription. Wish I had done it sooner!
31 maja 2025
Opinia niezależna
Odpowiedź od Bark Parental Controls
Hi there, this certainly isn't the experience we want our Bark families to have; we are here for you! Please connect with our team at bark.us/contact, or by calling (888) 818-5692 Monday through Friday, from 9AM – 6:00PM Eastern. You may also request a call back or schedule a call at your convenience when you write in. In the meantime while we look forward to connecting with you, we'd like to offer our guides & tutorials to help:
https://www.youtube.com/@Barksupport
https://support.bark.us/hc/en-us/sections/19088352778381-Bark-Phone
https://support.bark.us/hc/en-us/sections/18405178267149-Troubleshooting-the-Bark-Phone
https://support.bark.us/hc/en-us/sections/360010738031-In-home-filtering
https://support.bark.us/hc/en-us/sections/13867011094285-Troubleshooting-screen-time-and-filtering
Updated:
Thank you for clarifying this is for the Bark App on an iPhone and not our Bark Phone. :) The reason we provided you with help instructions, articles, videos, and our friendly support team contact in response to your statement: "There is virtually NO instructions or support." We know families are busy (ours is also; working parent here as well 🤗 ) and that's why we provide a variety of support content and methods to fit your needs when and how you'd like to be helped. This allows you to connect with our team in a way that works for you so we can help you to learn, understand, & have success with Bark for your family.
We offer what content monitoring and filtering Apple permits on their devices - apple.com/privacy -- however, Apple does limit all third parties, and we know this can be frustrating. We've worked hard to be transparent about Apple requirements and limitations in our content, set up, and support articles. While no service is able to monitor SnapChat on iPhones, we are able to help you block access to SnapChat to keep your child safer.
A more user friendly experience with more features covered is one of the reasons why we've created our own Bark Phone, because we believe parents and caregivers should be able to have more access to your child's content & settings than Apple permits. Perhaps you might consider an Android to receive the level of content monitoring you are seeking that Apple will not allow?
We'd really love to connect and help if you'll please provide your customer email and contact information that we have previously requested. Looking forward to connecting and helping you. 😊 -- bark.us/contact
Easy help for parents
We got this phone for our 11 year old as a way to keep up with her friends without all of the craziness 2 years ago. Bark has saved our kiddo from public embarrassment, let us know when conversations aren't proper and allows us to make sure she can get a hold of us in emergencies. We love that we can add or remove features & contacts with ease if and when we need or want to.
Thanks Bark!
25 grudnia 2024
Opinia niezależna
Odpowiedź od Bark Parental Controls
Amanda, thank you so much for trusting us with your family's online safety & communication! So glad our phone has been a great fit for your daughter's needs (and your needs too, of course!) We're always happy to help and here for you any time - reach us with questions, feedback, or just to say "hi" at bark.us/contact. We appreciate you! 🤗
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