WinShark Recenzje 163

Odpowiedź od WinShark

26 gru 2025

Dear Patryk,

Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’re experiencing — this is certainly not the experience we want our players to have.

If a withdrawal is being rejected even after verification, there may be a specific reason related to the payment method, account details, or an outstanding check on the transaction. These cases need to be reviewed individually, which we’re unfortunately unable to do publicly here.

To help you as quickly as possible, we kindly ask you to contact our support team directly via live chat, available 24/7, or by email. Our team will be able to review your account, clarify the reason for the rejection, and guide you through the next steps.

Thank you for bringing this to our attention. We hope to resolve this for you promptly.

Respectfully,
Winshark Casino Representative

Odpowiedź od WinShark

25 wrz 2025

Dear Daniel,

Thank you for your feedback. We understand how frustrating delays in the verification process can be, and we apologize for any inconvenience you’ve experienced.

As a licensed and regulated casino, we are required to follow strict Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines. This includes verifying the player’s identity and place of residence before processing withdrawals. All documents must meet specific regulatory standards to be approved.

If your verification was declined, it’s likely that additional or clearer documentation is needed. Our support team is always available to clarify what’s required and to assist you step by step.

We genuinely value your trust, and your feedback is taken seriously. If you still encounter issues, we encourage you to contact our support team directly so we can resolve this promptly.

Best regards,
Winshark Casino Support Team

Odpowiedź od WinShark

18 sie 2025

Dear Ignatiy,

Thank you for your honest feedback and for being with Winshark for several months!

We’re happy to hear that you’re enjoying the variety of games and that our bonus slots stand out for you. It’s also great to know that you keep discovering new titles, as we work hard to keep the selection fresh and exciting.

Your suggestion about adding small bonuses for returning or long-term players is very valuable. We truly appreciate it and will share it with our team. Creating more rewards for loyal players is something we’re constantly considering, and feedback like yours helps us improve.

Thank you for playing with us – we’re glad to have you as part of our community

Kind regards,
Winshark Casino Representative.

Odpowiedź od WinShark

8 sie 2025

Dear Markus,

Thank you for sharing your opinion.

We’re sorry to hear about your disappointment with your experience. While outcomes in casino games are determined by certified Random Number Generators (RNG), which ensure fairness and cannot be influenced by the casino, we understand it can be frustrating when luck isn’t on your side.

Your feedback about bonuses and game variety is noted, and we’ll forward it to the relevant team for review. If you’d like us to look into your account activity in more detail, please contact us via live chat or email with your account information so we can review your case and address any concerns directly.

Kind regards,
Winshark Casino Representative.

Odpowiedź od WinShark

3 sie 2025

Dear Dominik,

Thank you for sharing your feedback.

We’re sorry to hear that your experience with the verification process and communication did not meet your expectations. Our team always strives to handle verifications as quickly as possible, while also ensuring full compliance with security and regulatory standards.

We understand how delays can be frustrating, and we truly appreciate your patience. If there is anything still pending or if you need further assistance, please don’t hesitate to reach out to our support team — we’re here to help.

Warm regards,
Winshark Casino Representative

Odpowiedź od WinShark

6 sie 2025

Dear Leonard,

Thank you for sharing your concerns with us. We deeply regret any inconvenience you may have experienced and are here to assist you in resolving this matter as quickly as possible.

To help us investigate your account details and address your withdrawal issues, we kindly ask that you provide us with the following information:

- Your full name
- The email address registered on our platform
- Your login/username

With these details, we can thoroughly review your account and guide you through the necessary steps to ensure your concerns are addressed.

We understand the importance of timely withdrawals and strive to process them as efficiently as possible. Please rest assured that your satisfaction is our priority, and we are committed to resolving this matter promptly.

Should you have any additional questions or require further assistance, please do not hesitate to reach out to us.

Kind regards,
Winshark Team.

Odpowiedź od WinShark

8 lip 2025

Dear kuba,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

Please note that all game outcomes are determined by certified Random Number Generators (RNGs) and regulated providers to ensure fairness and transparency. While bonus rounds may vary in results, they remain entirely based on chance.

Regarding your comment about customer support, we aim to provide timely and helpful assistance to all players. If there was any specific issue that was not resolved to your satisfaction, we encourage you to contact us again so we can review it further.

We always welcome constructive feedback and use it to improve our services.

Kind regards,
Winshark Casino Representative

Odpowiedź od WinShark

7 sie 2025

Dear M K,

Thank you for taking the time to leave a review.

We’re sorry to hear that you feel this way about your experience at Winshark. Our goal is always to provide a fair, secure, and enjoyable gaming environment, and it’s disappointing to know we didn’t meet that standard for you.

Please know that all games on our platform operate with certified RNG technology to ensure fairness for every player. However, we understand that gaming results can sometimes be frustrating, especially when luck isn't on your side.

If there’s anything specific you’d like us to look into or if you’d like to share more details, our support team is here and ready to assist you at any time.

We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

Winshark Casino Representative.