Intuit Mailchimp Recenzje 1335

I had a very frustrating experience with Mailchimp’s sales team that ultimately made me question the organization as a whole.

I booked an initial sales call last week with Kristan Davies, which went well. During that call, she encouraged me to reach out if I had any follow-up questions. I did — several times — via email, and received no response.

I then tried calling Mailchimp directly. The person who answered told me that only Kristan Davies could answer my questions and said he would notify her to call me back. No one ever did.

When I attempted to book another meeting to get clarity, the call was canceled minutes before it was scheduled by a different sales rep, citing that I “already had a call scheduled with Kristan Davies” — which I did not.

At this point, I’m unclear why no one but Kristan Davies can assist, while the follow-ups are being ignored, and meetings canceled. All I was trying to do was get answers to a few straightforward pre-sales questions before moving forward with the purchase.

If this is the experience before becoming a customer, it raises serious concerns about internal coordination, and support afterward.

I’ve been using mailchimp since 2013, mainly because migrating years of subscribers and automations to another platform takes a huge amount of time. Unfortunately, that’s the only reason I’ve stayed.

If I had to summarize my experience over the years, it would be very poor service, unprofessional customer support, and a clear lack of respect for long-term customers.

Mailchimp constantly “updates” the way audiences, campaigns, and automations work, forcing users to repeatedly change settings and rebuild workflows—as if we have nothing else to do. It feels like they are trying to copy competitors without fully understanding what they are changing or why. The result is a confusing and unreliable system that repeatedly breaks setups that were working perfectly fine before.

Customer support is equally disappointing. Responses are slow, unprofessional, and unhelpful, often pushing you to blindly change things without considering how disruptive this is for existing customers. When you ask for previous settings or automations to be restored, or for help recovering customers that were lost during transitions, the answer is simply: “Sorry, you have to do it yourself manually.” That is unbelievable for a company of this size.

I had no issues with Intuit before. However, after seeing them join and support such an unreliable service as Mailchimp, this has affected my trust in Intuit as well.

I will be looking for another email provider and hiring a freelancer to help me migrate everything as soon as possible. If you’re looking for an email provider, I strongly suggest not wasting your time, money, and energy on mailchimp. I’ve heard consistently positive feedback about ActiveCampaign, and it’s the platform I’m planning to move to in the near future.

Não resolvem

The support agent was really helpful! I like that Mailchimp has a feature that literally shares your screen. It's so efficient. Great job!

I thought it was ok, kind of hard to get through all the security, not very good at answering questions. I kept getting stuck in an endless loop of verifications that were buggy and would not take my information, sending me back to square one.
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We have been experimenting problems for more than one week now, and no solution, no support and no apologies… Thinking about erasing our account.

Waste of Money. I called their sales team and asked them specifically if my industry (research compounds), were against any policy compliance. Informed them that Klavio had an issue and wanted make sure Mailchimp did not before I signed up with them. I then spoke with an account manager and he also assured me that my industry was okay. I then signed up, and paid my dev team hundreds of dollars to create automations and templates. After 10 emails were sent out, I get a message from compliance that says I'm being suspended due to my line of business. I tried to plead with them but they just kept emailing me the same copy and paste BS not ackowledging that multiple people on their team misinformed me probably just to get a sale/commission. Do not work with these people.

Hopeless company. No way you can export your contacts. No way to get help without paying.

Low cost model but the best. It's fine for starters.

it helps me to set up a professional email

Impossible to cancel subscription for months. Still paying and haven't received a refund.

Customer support is a joke, it end's chat every few minutes without any resolution for my questions.

In less than two weeks, I found three bugs on Mailchimp: emails were sent to the wrong contacts (this seems to have been resolved), 2% of emails weren't sent compared to the web app segment, one type of email wasn't translated, and workflows were unreliable when sending emails. Although customer support acknowledged two bugs, the whole platform is unreliable for medium-sized companies operating in multiple countries and languages. We are planning to migrate to a competitor.

their services dont work and they charge your card and block your account, worst experience ever
stay away from that shit company

Intransparenz 100%. Das Abo-System blockiert das kündigen wegen „vorhandener Kontakte“. Ein Löschen von besagten Kontakten ist nicht möglich, nur archivieren. Es wurde nie ein Abo abgeschlossen, trotzdem 270€ berechnet.

FAKE RESOLUTION IS JUST MARKETING

Save yourself the hassle, never work with this company.

So, as you can see, I previously left a review on the 17th January.

With that being said you can also see mailchimp gave me an email to contact them on and ‘resolve’ the issue, insinuating a refund.

Once again, they have lied and deceived. I imagine this was just a marketing ploy, doesn’t look like that’s going too well for yous here does it.

I sent an email, outlining the details of my issue with them. Had a look this morning to see if they’d replied.

‘Your message wasn’t delivered because the recipients email provider rejected it’.

In short, they gave me a faulty email address and their response of reconciliation was actually to try and save face, so now I have been once again left no choice but to leave another 1 star review.

Save yourself the hassle, never work with this company.

I sent out a mass mailing and most of the emails did not reach the inbox. I was very disappointed!