Nationwide Recenzje 7956

I closed my 2 savings accounts in mid 2025 via the app and was told a cheque would be sent for the balance. All my accounts vanished from the app after the closure so I had no paper trail, not even the account numbers. Months later no cheque had arrived so I contacted via chat, luckily I had the account numbers from an old 2017 statement, and I was told by an amazing coincidence the payment had been sent that very day..... Many weeks later still no payment had arrived so I used chat again but each time the agent got to the point where they were tracing the payment, the chat crashed and I had to start a new chat with a new agent. After 1 hr 30 mins online and going through security questions 3 times, I was told I would have to visit a branch in person. I guess I will be doing that now, no idea if I will ever get the money...... The amount was only £15 but it is the principle which is important, they should not treat customers this way.

A BIG thank you to Kirsty who is based at Yate branch near Bristol. She was extremely helpful & assisted me in opening a new account with Nationwide.

Why is it I can make online contact with AJ Bell, Hargreaves Lansdown and other financial organisations including the Financial Ombudsman without problem yet when I try to make online contact with Nationwide Building Society I get this message.
"This is because you haven’t enabled the "Cookies to help us improve our website" cookies.
I do not wish to dabble in matters I know nothing about and am astonished that the worlds largest Building Society should ask me to.

Dismal customer service. Robot answering machine with very few options. Never get to speak to anyone. Gave up in the end. Nationwide responded with their robot answering machine number with limited options so still unable to talk to them.

Switching from First Direct - Failed because they claim debit card details were not correct, first direct said none were provided both blaming each other . Spent 4 hours on calls. I HAVE MADE A BIG MISTAKE THINKING NATIONWIDE WAS THE BANK TO GO TO. STAY AWAY FROM THESE PEOPLE AND FIRST DIRECT DESPITE FIRST DIRECT TOPPING THE CUSTOMER SATISFACTION LEAGUE. THEY ARE ALL THE SAME !!!!! VOTE WITH YOU FEET

After being a customer for over 20 years they've refused to give me a refund on a visa dispute despite me providing huge amounts of evidence. This is a huge disrespect and I'll be switching bank.

What is the point of having a dispute process if you won't side with the consumer. Useless.

Absolutely Pathetic!

Did a bank account switch recently with incentive. Switch complete, then text saying not eligible. They know this when you are doing the application and could tell you then… scam artists. I have my mortgage and savings with them. Will be moving the mortgage at the end of the current deal. Avoid.

FlexPlus travel insurance joke. Great if you don’t claim. If you need to, good luck with the Aviva gatekeepers. They need long forms filling from doctors, whole life history and all for a week break in the UK costing under £1K. Hospital discharge letter for flu admission was not enough. Just cancelled my current account after 25 years.

Since taking on Power of Attorney I have found the process extremely difficult some staff have been very helpful but I have also been left very confused.
I wanted to sit down to discuss a problem but ended up standing for almost 1 hour, I'm a pensioner with back problems, I found that very uncomfortable, After 3 months of trying to get this sorted I am still confused and baffled because of Nationwides inefficiency to help me understand.

When myself (79yr)and my husband (80 yr) visited your Hemel Hempstead branch today to set up Two accounts one Joint Account, the others was for my husband which other was my husband both Flexi accounts today ,we were not happy at all with the service , 1st when we arrived we asked at counter about setting up these two accounts,and asked to sit down by IPads service, 1st one assistant talked us through joint account of which we had to keep asking for help,then next my husband’s Flexi account of which the lady says she has to go for lunch and to ask other lady’s for help if needed of which were back and forth by then we were both confused we would have preferred to sit down private with someone and not my husband having to get up and ask for help,I have limited mobility so very stressful,Both these accounts were Switch account from Nat west ,

When I changed my own account defiantly a 5 star service but changing my joint account it's fallen if there wasn't a 1 star this would have kept falling into the lowest minus star,
Since mid January we have had countless notifications of a change date, the problem being our house number somehow appears twice on the application and knowone appears able to sort or see the problem WHY

Great customer service from Madelina. I contacted NW to get an annual payment stopped and Madelina couldn’t have been more helpful and friendly. She called me back when I accidentally cut the call and sorted the issue quickly and with great kindness. An asset to Nationwide in my opinion. Thank you.

Appaling experience today cosham branch.called the branch to arrange to take out a large amount of cash .... they picked up eventually and asked me to hang on. I did so for 31 minutes then they made an appaling excuse of oh it was lunch time.
Guess who will be closing the account next week when I collect the cash
NATIONWIDE COSHAM CRAP CUSTOMER SERVICE YOU CAN KEEP

Well what can I say, they invite you to use their mortgage calculator and with no warnings that they will hold this against you at a later date.
I did lots of these considering I was looking for a place to live for the rest of my life.
They take me through the whole process passing credit checks with a good to excellent rating and plenty in wages and savings to cover the costs.
Selling me life insurance and building insurance from their partners, putting me through an hour long interview and a wait for weeks.
Then when I ask for an update I cant get through, they dont believe i am who i say i am lol. Wtf? Oh and they believe i may be someone else yet not a single email to let me know after 3 failed attempts...

All this to get the answer that they never allow applications to pass when there were previous joint failed dip/calculators...

Well jesus! Could you not have asked or stopped the process sooner? Why offer a dip you cant honour?

Absolutely stupid and waste of time and stress, I will warn people for the rest of my life how Absolutely stupid and dangerous your company is.

Useless. Wanted me to verify £3 and wanted a card reader to pay £50 to a friend. Far too much hassle. Poor service as no one to chat to.

5 star support, every time.

Such a treat in a world where customer service has been largely disposed of.

The staff are not fully trained. Here is an example: I have been granted LPA for my mother so needed to add myself onto her accounts.

I firstly went into the Co-op in Preston and the lady there sorted the LPA out within 20 minutes, sadly it cost me a parking fine as the Preston council do not recognise blue badges!

Secondly I went into Nationwide and it immediately became a massive problem for them after two visits I decided to do it myself on line and got the code from the Government website, a week later I get a letter from them saying that the code wasn’t accepted! So I had to go back into branch and the lady there was unable to input the details and said that she would have to ring someone and that I would have to go back! A week later I got a letter saying that it was done in total it took two months to sort out the LPA the Co-op took twenty minutes to do the exact same process?

Having dealt with numerous financial institutions as the executor of my Fathers will, I have to say Nationwide's Bereavements Service was slow, cumbersome and inflexible (especially compared to the Barclays Bank Bereavemnt Service).
His affairs were relatively straightforward as he had less than £50k at every FI he was with (so no letters of probate needed).
With Nationwide I registered the death in person at a branch on a Friday morning. Told the bereavement team would be in touch by around 10 days...actually took nearer 20 days. Then had to fill in a paper form, where it stated money could only be released via a cheque or transfer internally to another person's Nationwide Account. At least I had the internal trf option that probably saved a week or two over getting & banking a chq, but still took best part of 5 weeks to get his money. Barclays took 2 days see below!
(With Barclays I registered the death in person at a branch on the same Friday morning, by the time I got home thay had emailed me the link to the form to say where I wanted the money in his account to go to. It was easy to complete and send this form electronically. His money was then transferred to my Mum on Tuesday afternoon; an brilliant turn round of just 2 working days!)

Interesting how customer service jump on the positive messages, and tend to apply delaying tactics when there’s a legitimate complaint, they provide a link to submit a complaint on another web site.

Is it no wonder why they are rated 2* on Trust Pilot.