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Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

DIAMORAY is a modern jewelry brand redefining elegance through ethically sourced, timeless designs. Each piece is crafted to embody sophistication and meaning. Made for those who value beauty with purpose. Designed in London and loved worldwide, DIAMORAY combines fine craftsmanship with responsible sourcing, planting a tree for every order to make luxury more sustainable.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

12 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Such a great company

Such a great company! I wasn’t sure because there weren’t many reviews, but my experience was great. There was an issue with one ring and the customer service was amazing and they replaced it immediately and sent me some extras! The rings are all beautiful and I’ve been wearing the ones from my previous order all the time (showers, workouts, everything) and they still look brand new

4 de fevereiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

perfect .....

After an initial glitch with sizing my new rings arrived this morning , they fit perfectly and are so sparkley ..... im delighted and would recommend anyone to make a purchase

6 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Nothing but positive feedback

Nothing but positive feedback, I had 3 rings that didn't fit, always had a prompt reply and finally got a gorgeous ring, not the original one I ordered as was taken off site. Will definitely order again, my rings are stunning, not tarnished. Never take them off.

25 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I orders 3 rings and they came with in…

I orders 3 rings and they came with in a week. The rings where nice but the wrong ring was sent and another is to small. I didn’t like the colour of the gold it’s very yellowish. I emailed the company twice and messaged them on social media and have had no response a week later. On there website it states that they will reply within 24hrs. I’m happy to send them back and order different colour and sizes and I’d like the correct ring to be delivered but I can’t seem to get hold of anyone to discuss this.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Diamond ring.

Ordered a lovely ring, unfortunately when it arrived it was too small. Contacted company they were so helpful nothing was a problem, and I recieved a new one couple of days later. Would definitely recommend they were so good at communicating with me. Beautiful jewellery will definitely be ordering again soon.

9 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love my DIAMORAY rings … I initially…

I love my DIAMORAY rings … I initially purchased so that my hands didn’t feel naked as I didn’t like to travel with my real jewellery… I am now obsessed & buy just because I love them. They look amazing & the sparkle is real !Customer service is also great 😊

26 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Received my lovely ring today

Received my lovely ring today. I had input my email address incorrectly and so having not heard from them I contacted them by email . A prompt response from Gina tracking down the parcel and providing me with tracking details , I felt very supported and looked after by her. The ring is fabulous and I will be getting back to the website soon to order more !

13 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very good customer service

I ordered 3 items in the buy 2 get 1 free promotion. 2 pairs of earrings and a ring. The items arrived within the stated time frame. Unfortunately I had misunderstood the sizing on one pair of the earrings and the earrings were too small for me. I emailed customer services who responded the next day and asked what size I would like. Even though the earrings were the free item, they replaced them free of charge.
The items are as described on the website and I am very happy with the purchase. I will definitely consider purchasing from this company again.

22 de setembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Really disappointed

Within 24 hours of putting my new ring on, my finger was green. All of my rings are silver and I’ve never had a problem, I emailed them the next morning and they said it was a bad batch and they have sent a replacement. 2 days later my finger was itchy and horrible, I then emailed asking for a tracking number for the new ring and got a reply saying they can’t send me a replacement and will issue a refund.

The first person I was speaking to said it had been sent and now 3 days later I’m not getting a replacement at all and no one had told me until I asked. Definitely don’t think I’ll be using them again to add to my collection, very disappointed.

6 de outubro de 2025
Opinião espontânea
logótipo da DIAMORAY

Resposta da DIAMORAY

Dear Tia,

We understand your concern, and this situation is certainly unusual. You are definitely entitled to a replacement, and we apologize for any confusion that may have occurred during the process.

Please let us know if this has already been resolved with our customer support team. If not, we will personally escalate the matter to ensure your replacement is sent without any further delay.

Should you require any further assistance feel free to let us know.

Best Regards,
DIAMORAY

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