Fiz uma reserva no dia 07/04, recebi o email de confirmação, mas até a presente data o hotel em questão não tem nenhum registro de reserva em meu nome para as datas que paguei. Tentei contato via tel... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Por convite
Fácil de reservar mas a denominação dos quartos deveria ser mais explícita. Fico sem perceber bem o que inclui cada quarto.
A empresa respondeu
Por convite
Considero que seria importante ter a opção do idioma Português
A empresa respondeu
Por convite
Achei ótimo, sem burocracias, sem formulários intermináveis pra preencher, muito bom mesmo!
Informações sobre a empresa
Sobre Guest Reservations
Escrito pela empresa
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: [email protected]
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: [email protected]
Guest Reservations™ Is Top Rated!
Escrito pela empresa
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Informações de contacto
Estados Unidos da América
- (855) 470-1527
- [email protected]
- guestreservations.com
3,9
Bom
54 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Por convite
Considero que seria importante ter a…
Considero que seria importante ter a opção do idioma Português
9 de fevereiro de 2026
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
fiz uma reserva cobraram-me o valor a dobrar e não me reembolsaram tudo
Comprei uma reserva no hotel royal national hotel de dia 23 a dia 26 de março pela guest reservations e cobraram-me 2 vezes o valor tendo eu cancelado e reembolsaram-me só uma vez sendo que só efetuei uma reserva uma única vez!
Espero que me resolvam esta situação o mais rapido possivel!
31 de janeiro de 2026
Opinião espontânea
Resposta da Guest Reservations
Hi Rui,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
O valor estava 911,00 reais e no…
O valor estava 911,00 reais e no momento que passei meu cartão me cobraram 1250,00
22 de janeiro de 2026
Resposta da Guest Reservations
Hi Severino,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Já conheço e recomendo o Hotel
20 de janeiro de 2026
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Fácil e intuitivo!
19 de janeiro de 2026
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
O preço indicado 33€ foi diferente do…
O preço indicado 33€ foi diferente do cobrado 49€
11 de janeiro de 2026
Resposta da Guest Reservations
Hi Filipe,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Facil de reservar.
28 de dezembro de 2025
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Burla - Fazem se passar pelo site do Hotel
Reclamação formal – Cobrança abusiva e enganosa de “Service Fees” (Reserva nº 5433998559)
Exmos. Senhores,
Venho por este meio apresentar uma reclamação formal relativa à reserva efetuada através da vossa plataforma, com os seguintes dados:
Reserva nº: 5433998559
Booking Confirmation: R6022854264
Hotel: Sweet Atlantic Hotel & Spa – Figueira da Foz
Estadia: 11 a 14 de dezembro de 2025 (3 noites)
Após análise detalhada da confirmação de reserva, verifico uma cobrança totalmente desproporcionada e enganosa, concretamente:
Subtotal do alojamento (3 noites): €322,65
Tax Recovery Charges: €19,36
Service Fees: €117,23
Total pago: €459,24
De acordo com a própria informação da reserva, a taxa de turismo cobrada pelo hotel é de apenas €3,00 por noite, valor que perfaz €9,00 no total, e que é paga diretamente ao hotel.
Não existe qualquer justificação razoável, transparente ou proporcional para a cobrança adicional de €117,23 em “Service Fees”, valor que representa mais de 36% do custo do alojamento, sem que tenha sido prestado qualquer serviço adicional concreto que o justifique.
Esta prática configura, no mínimo:
Falta de transparência na formação do preço
Informação enganosa ao consumidor
Cobrança abusiva de taxas administrativas mascaradas de “fees”
Mais grave ainda, o descritivo apresentado é vago e genérico, não permitindo ao consumidor compreender quem cobra, porquê e com base em que serviço real é exigido este valor.
Solicito, de forma clara e imediata:
Esclarecimento detalhado e discriminado do valor de €117,23 cobrado como “Service Fees”;
Reembolso integral deste montante, por se tratar de uma cobrança abusiva e não transparente;
Confirmação escrita de que não serão aplicadas novas taxas adicionais no check-in.
Caso não obtenha uma resposta satisfatória num prazo razoável, irei avançar com:
Reclamação formal junto das entidades de defesa do consumidor;
Comunicação à plataforma europeia de resolução de litígios (ODR);
Exposição pública da situação, de forma factual, para alertar outros consumidores.
Lamento profundamente esta situação, que compromete seriamente a confiança na vossa plataforma e a reputação do serviço prestado.
Aguardo resposta com a maior brevidade possível.
11 de dezembro de 2025
Opinião espontânea
Resposta da Guest Reservations
Hi Luis,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
O valor cobrado no cartao esta maior
O valor cobrado no cartao esta maior do que o recibo emitido e eles nao oferecem suporte para resolver o problema.
2 de dezembro de 2025
Opinião espontânea
Resposta da Guest Reservations
Hi Alex,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Não aceitaram meu cartão
Meu primeiro cartão de credito, totalmente válido, com todos os dados corretos,não foi aceito
12 de dezembro de 2025
Resposta da Guest Reservations
Hi Luiz,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
bom mas...
Fácil de reservar mas a denominação dos quartos deveria ser mais explícita. Fico sem perceber bem o que inclui cada quarto.
17 de novembro de 2025
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Resposta da Guest Reservations
Hi Orlando,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Por convite
Facilidade
29 de outubro de 2025
Resposta da Guest Reservations
Hi,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Reserva no booking que passa para outro parceiro, guest reservations
A minha reserva tem a seguinte referencia - Booking Ref. # 6115183937.
O valor que deveria ter sido cobrado é de 151.21, cobraram mais 50 euros de service fees. Contactei i hotel desconhece a que serviços se referem. Quero cancelar a reserva, não me é permitido com o dados que me forneceram. A reserva podia ser cancelada ate dia 28. Tudo muito estranho!
16 de outubro de 2025
Opinião espontânea
Resposta da Guest Reservations
Hi Pedro,
We're sorry to hear that your experience with Guest Reservations wasn't up to par. As a company, we take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. These fees allow us to maintain partnerships with a wide range of accommodations and provide consistent service to our customers. As an independent travel network working with over 100,000 hotels worldwide, we must also adhere to each hotel’s individual cancellation and refund policies, which means we don’t have complete control over the customer cancellation and refund process.
We do our best to be transparent about policies and to make sure they're clearly stated on our website, so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.