Home Chef Opiniões 3649

Horrible website, poor instructions, non-existent customer service, shipped on wrong day, charged me for second order before I even got my first order. Too bad, because the ingredients were fresh, the instructions were clear and easy to follow and the dishes were quite tasty.

I went on line to look at the selections. I entered my card information to check the available offerings. I checked my account I was charged and I received a box with items that I would never serve to my family. I called to complain and the company did not offer anything to compensate. I cancelled my subscription

I wish I had come here BEFORE I started an order. You have to give your credit card before you even see the menu. So I have a box of REALLY EXPENSIVE meals coming that DON'T LOOK GOOD. We used Hello Fresh before and were looking for something a little different. I would NOT recommend this service.

I was initially satisfied with the meals but found I was receiving assigned meals and not ones I chose. 4 out of 5 were chicken recipes. I have enjoyed some of the meals but almost every meal contains sour cream and I have become very tired if the basic taste of sour cream night after night. I’ve been ordering 4-5 dinners per week. We have lived several of their meals the trouts are usually good and like the salmon even more. I just can’t get past the overwhelming taste of sour cream night after night so for that reason I have to give them a 3. I also would like to mention my order this eeek was messed up. I received only 3 meals er could make. The 4th one arrived with a recipe but no ingredients. The 5 we received the recipe but no ingredient’s. Not sure what happened here.

I signed up, could not choose anything other than serving and people amounts per week. There was no welcome survey about dietary restrictions or preferences, and I assumed Id maybe get an email asking those, or some other next step for choosing meals. I saw none. I was confused if I even signed up. My card was charged the next day. I logged in and saw they chose meals for me, which looked very unappealing, but more importantly, also contained meat, which I do not eat or purchase at all. I wont be able to eat any of the meals, which were quickly shipped out same day as my card was charged, so I could not cancel. I called to try to remedy this, and was offered 50% off. I explained Id have to give away everything that arrived since I wouldnt be eating it, and was extremely upset to have my money go to purchasing animal meat products at all, but the rep said she could not do anything but 50% off. I am filing a charge back with my bank now, very very aggravated. Total crap company

They force you to sign up before you can see the real options and real prices. Then when you cancel, they bill you for however many meals you listed in your preferences.

I made the account only to be able to see the menu - it does not let you see the meals unless you do so. I realized there were no meals that my children would like, so I immediately cancelled the plan. I then received a box of groceries and was charged $167. When I called, they explained that even opening the account automatically signs you up for your first shipment. They did give me a 50% refund, but this is still frustrating as my family doesn't even eat fish. I am giving most of the food away to neighbors - do NOT open an account unless you are absolutely certain you want the groceries!!!

I ordered one months worth of meals (2 per week) to add some new recipes to out meal options. My 1st delivery never arrived and the tracking stayed on created label. A refund was issued however, that is not an acceptable solution for me because now I had to replan and go shopping again for the week. The second week the meals arrived with no issues and to be fair they were both amazing and easy to prepare (scallops with mushroom risotto & pesto zucchini meatballs with pasta). Now our third delivery was late due to a storm that was out of their control but when it did arrive it only got 1 of our meals right and the other was wrong. I really wanted to look this but with 2 out of 3 orders having problems I will not be continuing and will explore some of the other companies offering this service. If home chef monitors their reviews perhaps you should have offered some sort of credit instead of just refunding the money for something that never arrived. This service is supposed to make things easier not harder.

We've never had a better food delivery experience. The selection is fantastic, service is dependable, and the team treats customers with real respect.

I was really interested, but they wouldn't even let me (or didn't make it obvious) look at food options without first requiring me to provide an email address, then actually make a commitment (including a credit card) to purchase from them. All I know is that they wanted $200 a week - over $14 a meal that I assume I have to cook myself! They got me interested at $5 a meal, then tripped it without even giving me an option to see what they were offering - actual food type or amount!

DONT DO IT THEY WILL FIND A WAY TO TAKE MONEY FROM YOU THAT YOU WERENT PLANNING TO SPEND! A sneaky sneaky and manipulative company that does everything they can to sneak in micro fees and push deliveries, you’ll think you’ve skipped an order and didn’t, they add items to your order that you have to remove or they charge more, and their four step cancellation process (which involves reading lengthy pages that only show procedure at the very ends, pausing the account before attempting to cancel, pages that make it look like you’ve cancelled but didn’t, two verification emails and a phone call with customer service, which must be done during business hours) takes A MINIMUM of a 6-10 days of tasks and effort for cancelling your account! INSANITY. This is bordering on a breach of civil law and they should be sued, as Amazon is currently being sued, for being half as bad about cancelling accounts as this company.

Terrible customer service and the worst food delivery service that I have ever experienced. I wish there was an option for zero stars. I signed up for this service and was in the process of making changes the same day. Suddenly, I received a email that my box was locked in for the week. I went to review the box and the changes that I had already made did not even take affect. It was simply the default selected meals for the week. Immediately reached out to customer service and they were no help at all. All they kept doing was referring me back to the terms and conditions of the food service. When the meals came in, they were soggy and tasteless. The frozen meals you buy at the grocery store are honestly better. For the amount of money they charge you wouldn’t expect better customer service and quality of food.

This company is a scam. Menu is way more limited than advertised, only see it once you put payment info in. Can’t cancel the first order even though it promises it’s not billing you when you sign up. Don’t bother.

Love the easy of everything for the meal being in the package and being able to prepare it with easy. Love the different seasonings and taste of the meals. The convenience is great.

Absolutely phenomenal! Best meal service we have used to date. Kid friendly options with fun themes and a budget better than the store are worth the world!

The meals we have tried so far have all been great. The recipes are easily followed. The only down side is two out of three wells that we ordered, we recorded leaking meat packages. Customer service was easily reached and we were reimbursed for both meals. Overall, my family is very happy with the experience.

The variety of choices each week are terrific. I have been a member for 8 years. On the rare occasion needing customer service, they respond quickly and resolve the issue to satisfaction. Very easy to follow the recipes. Keeping the recipe cards assists me in future meal preparation. I was not considered a cook previously. Now the variety to include protein meals have been wonderful additions to our meal planning.

Very easy to make and tasty meals.

I ordered meals to make things easier at home after shoulder surgery. Not only was I happy with the ease of preparation, but the variety of choices and the taste of each meal was very good. Will order again!

I've tried many other services but Home Chef is the best for me. I'm Single, live alone, and work from remotely. I have time in the evenings to quickly put a delicious dinner together after going to the gym and still have time to relax before bed. And the meal for 2 gives me enough food for dinner and lunch the next day or freeze and have another day.

Using Home Chef after my surgery was a great time saver and was so convenient. I love the menu, the ingredients were fresh, and the instructions were easy to follow. It was also not having a nice not having to figure out how to deal with leftovers and wasted food because the portions were just right.