I have a super small head and can NEVER find hats that fit me. My ears always stick out and I can never fill the actual hat with my head. Children's hats always have a brim that is way too small on an... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I recently purchased a lift down hat which ended up being too large. As I am an international customer (Aus) the US shipping/import fees made it too expensive to return. I thought I had wasted my mon... Ver mais
A empresa respondeu
Inconsistent sizing, disappointing considering huge mark up on these hats. I just received two size small hats in different colours. One hat fits well but the other hat is extremely tight. Can't beli... Ver mais
A empresa respondeu
Marielle and the best customer service I have ever had made my purchase a great experience! She was so responsive and knew just what I needed and came through with flying colors. It certainly didn't h... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de chapéus e bonés
- Grossista de vestuário
- Loja de acessórios de moda
- Loja de chapéus
- Grossista de acessórios de desporto
Sobre Lift Down
Escrito pela empresa
Quality First
Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe.
Why Color Matters
Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly.
Our Community
We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design.
Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Informações de contacto
Estados Unidos da América
- info@liftdown.com
- liftdown.com
4,1
Bom
705 opiniões
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I never received my order
I never received my order. I am unable to get any response from the company or delivery service.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Lift Down
Hi Karen. I'm so sorry for the inconvenience. Please email our head of customer service tarrik@liftdown.com and he'll assist you right away.
For my small head friends...
I have a super small head and can NEVER find hats that fit me. My ears always stick out and I can never fill the actual hat with my head. Children's hats always have a brim that is way too small on an adult's head so they never worked. I finally found a hat that actually fits and I can wear without feeling uncomfortable!! I need these in all the colors!
2 de fevereiro de 2026
Opinião espontânea
Verificada
Verificada
The caps were great fit and people at…
The caps were great fit and people at work were asking were I got them. Everyone liked them
7 de janeiro de 2026
Resposta da Lift Down
Hi Heidy,
Love that! Thanks for spreading the word. Glad the fit worked out and that the caps are getting some attention at work. Appreciate the support!
- Tarrik
Verificada
Resposta da Lift Down
Hi Don,
That's what we love to hear! Thanks for the review and enjoy the cap.
- Tarrik
Excellent hats and customer service!
21 de janeiro de 2026
Opinião espontânea
Resposta da Lift Down
Hi Tadd,
Thanks so much for taking the time to leave a review! Really glad you're happy with both the hats and the service. That's exactly what we aim for. Appreciate the support!
- Tarrik
Highly recommended company
Very pretty, quality BB caps! Furthermore, when I had a problem their customer service team went above and beyond to help me solve it promptly.
21 de janeiro de 2026
Opinião espontânea
Resposta da Lift Down
Hi Ruchelle,
Thanks for the kind words! Glad you're happy with the caps and that our team could help sort things out. We appreciate the recommendation!
- Tarrik
Good hat, better service
I recently purchased a lift down hat which ended up being too large. As I am an international customer (Aus) the US shipping/import fees made it too expensive to return. I thought I had wasted my money. The customer service however as Lift Down was 2nd to none, and they offered me a reduced price hat in my size due to this. I couldn't be happier with the service or the hat
19 de dezembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Pat,
Thanks so much for taking the time to share this! We know international shipping can make things tricky, especially when sizing doesn't work out on the first try. Really glad our team could find a solution that worked for you. Making sure customers end up with the right fit is what matters most to us.
Enjoy the cap and thanks again for the kind words about our service!
- Tarrik
Inconsistent sizing
Inconsistent sizing, disappointing considering huge mark up on these hats.
I just received two size small hats in different colours. One hat fits well but the other hat is extremely tight. Can't believe I paid over $40 AUD for each hat!
20 de janeiro de 2026
Opinião espontânea
Resposta da Lift Down
Hi Jasmine,
We're really sorry to hear about the inconsistency between your two caps. That's frustrating, and we completely understand the disappointment.
Unfortunately, this can happen to a small percentage of orders due to a slight margin of error in manufacturing. That said, we stand behind every cap we sell and would love to make this right for you.
Please reach out to us at info@liftdown.com and we'll get a replacement sorted for you right away.
- Tarrik
A great fitting cap
A great fitting cap. Very Comfortable to wear all day long. Good selection of colors to chose from. I will be buying more. Shipping was quick and well packaged.
19 de janeiro de 2026
Opinião espontânea
Resposta da Lift Down
Hi Philip,
Thanks for the review! Comfort and fit are what we obsess over, so this is great to hear. Appreciate the support!
- Tarrik
Temu quality hat
Average quality. Very flimsy. Looks the same as the ones on Temu that are 1/4 of the price. Not great value at all.
Hat was delivered in a flimsy unbranded plastic bag with no protective packaging and no tags etc.
Website shows returns address as US however item was obviously drop shipped from China.
Seems like a bit of a scam.
8 de janeiro de 2026
Opinião espontânea
Resposta da Lift Down
Hi Stacey,
We're sorry the hat didn't meet your expectations, but we'd like to address a few points:
On quality: Our caps use the same mid-weight cotton twill and construction as name brands selling for $30-40+. We'd genuinely like to understand what felt "flimsy" — if there's a defect, we'll make it right.
On packaging: Our hats don't include hang tags because we're unbranded by design — that's the whole concept. That said, we're currently working on shipping international orders in boxes, and your feedback has been shared with our team.
On shipping from China: You're right that your order shipped from overseas — we use a fulfillment partner in China which allows us to offer shipping that's 75% cheaper than from the US. This is how we're able to sell to customers in Australia and Europe at all. That's not drop shipping or a scam.
If you'd like to return or exchange, we have several options that don't require shipping anything back to the US. Just reach out to info@liftdown.com and we'll make sure to take care of it.
I had a problem with my order
I had a problem with my order - it supposedly was delivered to my building, but the staff had no record of it (they are required to log in all packages). Lift Down resent my order which I received in just a couple of days. I love my Lift Down wool caps!
25 de dezembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Steven,
Thanks for sharing this! Sorry about the delivery hiccup but glad we could get it sorted quickly. Enjoy the wool caps!
- Tarrik
LIFTDOWN WON'T LET YOU DOWN!
SPEEDY shipping and the hat is very well made. With good stitching. The material is excellent quality and they have lots of colors and friendly folks on staff. But best of all, right out of the box, it fit!! I HIGHLY RECOMMEND liftdown.com.
6 de janeiro de 2026
Opinião espontânea
Resposta da Lift Down
Hi Ann,
Thanks Ann! Really glad the fit was right from the start, that's what we're all about. Appreciate the recommendation!
- Tarrik
Superior Quality Product and unparalleled Customer Support and Service.
The products I ordered were of the level of quality and fit that met my expectations based solely on what I saw and read online. That is where my online ordering experience too often leaves something to be desired. I could not ask for more in that regard. The customer service and support far exceeded my expectations when it came to resolving a complex logistical issue with the delivery. In my experience, that is where most companies fail and end up exacerbating a problem rather than solving it and creating a painful experience as a result. I have the product I wanted and could not be happier with the solution they provided. More companies could learn from how this was handled and have more satisfied customers as a result, in my opinion.
29 de dezembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Michael,
Thanks so much for taking the time to share this. Really glad the caps lived up to what you saw online, and even more glad we could sort out that delivery issue for you. Appreciate the kind words!
- Tarrik
Marielle and the best customer service…
Marielle and the best customer service I have ever had made my purchase a great experience! She was so responsive and knew just what I needed and came through with flying colors. It certainly didn't hurt when I received the best fitting hats I have ever owned. I have already placed another order for Christmas. Thank you! Charlie
9 de dezembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Charlie,
Thank you for the kind words. We're happy we were able to assist you and glad the fit is working well. Appreciate you ordering again and taking the time to share this.
- Tarrik
Package was stolen from the front stoop…
Package was stolen from the front stoop - Marielle at Customer Service was extremely helpful and got me a replacement for shipping cost only. She was incredibly prompt and responsive throughout the issue. Best of all, I love the hat!
20 de novembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Craig,
Appreciate the feedback. Happy to hear everything worked out and that the hat fits well. Thanks for sharing your experience.
- Tarrik
Soft and excellent fitting cap for my…Comfortable
Soft and excellent fitting cap for my larger head. Also had a bit of an issue and customer service quickly made things right. I’ll be ordering another color from the selection soon.
2 de dezembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Mark,
Thank you for sharing this. That's exactly what we're here for, making sure people with larger heads can finally get a proper fit. Glad we could sort out the issue for you quickly. Looking forward to your next order, and thanks for giving us a shot.
- Tarrik
Great customer service
Great customer service! Marielle responded to my email and offered to help me by changing the color of one that I realized I had ordered incorrectly and was not able to change online. Can’t wait to try these hats when they arrive!
5 de dezembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Barbara,
Thanks for the kind words. We know it can be tricky to change things after an order goes through, so we're always happy to help sort that out. Hope you love the hats when they arrive, and thanks for taking the time to share this.
- Tarrik
Such a great product!
So happy to have found this company! As a family with bigger heads, it's thrilling to find baseball hats that look and fit great. Also, customer service is top notch. Highly recommended.
3 de dezembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Ann,
Really appreciate this. We started Lift Down because we've been there, struggling to find hats that actually fit properly. It's great to hear the whole family can finally get caps that work. Thanks for the recommendation and for taking the time to share your experience.
- Tarrik
Impressive customer service
Impressive customer service. I hit a snag when trying to return an XL hat for a regular sized hat. The support that I received during this exchange was very personal and helpful. In the end I got the hat that I wanted and I love it!
25 de novembro de 2025
Opinião espontânea
Resposta da Lift Down
Hi Janet,
Appreciate you sharing this. Finding the right size can take some trial and error, so we're glad we could help you swap to the Regular and get the fit dialed in. That's what we're all about. Thanks for sticking with us and taking the time to leave a review.
- Tarrik
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.