Booked our holiday with Emirates and Addison Lee were appointed as our first point of contact to take us to the airport. We were contacted and kept upto speed on what was happening and when .The vehic... Ver mais
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Verificada
Friendly, helpful drivers and always on time. Was not looking forward to daily return journeys to London for 6 weeks but these guys are great, they were fully in touch with traffic conditions and kep... Ver mais
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Addison Lee it would be good to give your drivers some lessons due to one of them cutting me up in VW van thing just off the motorway near Folkestone! i am guessing the he had a pick up at the Premier... Ver mais
A empresa respondeu
Clean vehicle, courteous driver, safe yet brisk journey. There was no opportunity to fill in a survey so I wanted to leave a message regarding the excellent driver Mac job reference 369536 from Heathr... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Informações de contacto
Reino Unido
- www.addisonlee.com
4,5
Excelente
8 mil opiniões
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Addison Lee it would be good to give…
Addison Lee it would be good to give your drivers some lessons due to one of them cutting me up in VW van thing just off the motorway near Folkestone! i am guessing the he had a pick up at the Premier inn...
12 de fevereiro de 2026
Opinião espontânea
Resposta da Addison Lee
Good Morning Keith,
We appreciate you bringing this to our attention. Please can you email the details of the date/time, road and vehicle reg details of the driver so we can investigate this to customer.relations@addisonlee.com [customer.relations@addisonlee.com].
Kind Regards,
Shellie
Customer Experience
A yellow and black logo Description automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ3LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.NTQJWavNSVnzti70nLtumB7YS3pe6OvcFB16FmR3R24]https://www.addisonlee.com/
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A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ5LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.WaM2-HZdxUIsk3NYGSiPmxuPqHHxqC32Bz5mY0Rr-0M]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Verificada
Resposta da Addison Lee
Good Afternoon Lesley,
We're happy to hear that you had a great experience with our punctual car service and helpful driver at Gatwick.
Thank you for your positive feedback!
Kind regards,
Amy
Customer Experience
Resposta da Addison Lee
Good afternoon Jane,
We are glad to hear your driver arrived on time.
Thank you for taking the time to leave this 5 star review, we look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Verificada
Resposta da Addison Lee
Good morning Kimberly,
Thank you for taking the time to leave this 5 star review, it is much appreciated.
It is very good to hear that we have met your high expectations as we are committed to providing exceptional service.
We look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
All excellent accept for unnecessary waiting charge
All excellent - on time , helpful and careful driver.
Only blip was a totally unnecessary additional £2 charge for ‘waiting 3 minutes’ which was not actually the case.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Addison Lee
Good afternoon Anis,
We're glad the driver was helpful and punctual! We appreciate your positive feedback. We're sorry about the unexpected charge. If you would like us to look into this charge, please email customer.relations@addisonlee.com [customer.relations@addisonlee.com] with the details.
Victoria
Customer Experience
Excellent service
Booked our holiday with Emirates and Addison Lee were appointed as our first point of contact to take us to the airport. We were contacted and kept upto speed on what was happening and when .The vehicle that arrived was excellent and the driver Rodger was superb a credit to Addisonlee taking all the stress out of the first leg of our journey
9 de fevereiro de 2026
Opinião espontânea
Resposta da Addison Lee
Good morning Amanda,
We're happy to hear that you had a stress-free start to your holiday. It's great to know that you were well-informed and that the vehicle and driver were excellent. We appreciate you taking the time to share your positive experience.
Victoria
Customer Experience
Verificada
Resposta da Addison Lee
Good afternoon Nicholas,
Thank you for for your excellent feedback regarding the service received.
Victoria
Customer Experience
Overpriced
Overpriced, bad journey planning and overall a ripoff
9 de fevereiro de 2026
Opinião espontânea
Resposta da Addison Lee
Good Afternoon, thank you for taking the time to leave this review. I am sorry to hear of the experience which you have had with our services. Please report this to customerrelations@addisonlee.com so that our dedicated team can investigate. Kind Regards, Meg, Customer Experience
TERRIBLE. Paid for Urgent Delivery, Received Slow Multi-Drop Service
I booked and paid for what was described to me as an “ASAP” direct courier service, with the clear understanding that the item would travel promptly and directly to its destination.
Instead, the delivery was handled in a slow, multi-drop manner that bore no resemblance to the service that had been represented at the point of booking. This resulted in significant delay and completely defeated the purpose of paying for an urgent courier in the first place.
When I raised this issue, the company declined to provide a refund despite the clear mismatch between what was promised and what was delivered. I am now having to pursue the matter through formal consumer channels.
I would strongly advise others to obtain written confirmation of the exact service level before booking, as my experience did not reflect the description given.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Addison Lee
Hi Jamie,
This is being looked into and we will get back to you as soon as we can.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Verificada
Excellent service as always
Excellent service as always
Polite and friendly drivers
2 de fevereiro de 2026
Resposta da Addison Lee
Good morning Kostas,
We appreciate your continued patronage and are so glad you consistently receive excellent service from our polite and friendly drivers.
Victoria
Customer Experience
Verificada
A very professional company
A very professional company , very polite drivers.
2 de fevereiro de 2026
Resposta da Addison Lee
Hi Allan,
Thank you for sharing your positive experience with our company.
We're happy to hear our drivers were professional and polite.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Charming and efficient and professional…
Charming and efficient and professional driver
6 de fevereiro de 2026
Opinião espontânea
Resposta da Addison Lee
Hi Keith,
We appreciate you sharing your positive experience. We are so glad to hear that our driver was charming, efficient, and professional!
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Verificada
Great service
Very pleasant driver, great service, and a comfortable, stress-free journey to and from the airport. Thank you.
26 de janeiro de 2026
Resposta da Addison Lee
Good morning Hilary,
We're happy to hear that you found our service pleasant and stress-free! It's great to know you appreciated the driver and comfortable journey to and from the airport.
Thank you for your positive feedback.
Kind Regards,
Linda
Customer Experience Advisor
Very easy to book a trip hours or days in advance.
Very easy to book a trip in advance with the confidence that the car will be at the pick-up point on time.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Addison Lee
Good morning Ricardo,
We're happy to hear that booking your trip in advance was easy and that our car service was punctual.
Thank you for your positive feedback; we appreciate it!
Kind Regards,
Linda
Customer Experience Advisor
Verificada
Great experience
Friendly, helpful drivers and always on time. Was not looking forward to daily return journeys to London for 6 weeks but these guys are great, they were fully in touch with traffic conditions and kept us informed. We were mostly offered music and temperature control as soon as we entered the vehicle. Highly recommend.
2 de fevereiro de 2026
Resposta da Addison Lee
Good morning Ginette,
We're glad you enjoyed your experience. It's great to hear the drivers were helpful and punctual during your journeys to London.
We appreciate your recommendation and are happy our team kept you informed and comfortable!
Kind Regards,
Linda
Customer Experience Advisor
Verificada
Driver arrived on time and delivered a…
Driver arrived on time and delivered a smooth ride to the airport and helped us put our big cases in the boot.
29 de janeiro de 2026
Resposta da Addison Lee
Hi Priscilla,
Thank you so much for the 5 stars! We're so glad everything went well for you, and we will pass this feedback on.
We hope to see you again soon!
Jenny
Customer Experience
Verificada
Resposta da Addison Lee
Hi Shane,
We're glad you enjoyed your experience with us. Thank you for your positive feedback; we appreciate it.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Verificada
Resposta da Addison Lee
Good morning Girija,
We appreciate you taking the time to share your positive experience.
We're happy to hear you found our service good and the car clean with a friendly driver.
Kind Regards,
Linda
Customer Experience Advisor
Verificada
Reliable, courteous service
Timely, courteous and completely satisfactory service
27 de janeiro de 2026
Resposta da Addison Lee
Good morning Brian,
We appreciate you taking the time to leave us this wonderful review!
We are so glad to hear you were completely satisfied with our service.
Kind Regards,
Linda
Customer Experience Advisor
Verificada
Emirates pick up and drop off
Both the pick up and drop off service was perfect, the driver is always smartly dressed and super professional. Would recommend to everyone
2 de fevereiro de 2026
Resposta da Addison Lee
Good Morning Cameron,
We appreciate you sharing your feedback. We are happy to hear that our pick-up and drop-off service was perfect and that you found the driver professional. We appreciate your recommendation.
Kind Regards,
Shellie
Customer Experience
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A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ5LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.WaM2-HZdxUIsk3NYGSiPmxuPqHHxqC32Bz5mY0Rr-0M]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
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