ClaimEz Omdömen 348

Straightforward, no fuss, simple claim process. We were notified of damage to our hire car upon its return. Not sure how the damage occurred but we were able to claim our excess back easily through Ez's online system and direct messaging. They were patient and waited for me to get my credit card statements to complete the claim. I even had to amend the claim amount as I had been confused between the deposit and refund amount, which they amended no problem. Would use again.

After being treated incredibly unfairly, and unable to claim financial compensation, Syazwan, our representative, offered to send a letter on our behalf to the offending company. Within hours of sending it, we received a refund and we can’t thank Syazwan enough. It wasn’t about the money, although it was a significant amount, it was about being unfairly treated so to have been compensated as a result of the help of a representative, was an excellent outcome. Thank you Syazwan!

Always super good support! So happy with this insurance. I have it already for 3 years and never disappoint me ❤️ can recommend it!!

What to say... Szywan is the best! At first, I was sceptical about online insurer's excess insurance but gave it a try as it was much cheaper than getting it at car rental agency.
I am glad I tried it and definitely will do it again... Well done Worldwide Insure and ClaimEz!

I was a tad worried that a claim against my insurance policy for car rental damage was being dealt with by a company apparently based in South Africa. I need not have worried. A very thorough process dealt with professionally. All my queries were answered promptly and the claim settled to my satisfaction.

Very swift action. Did everything required to resolve the problem and find a solution for my claim.

Thank you Syazwan for a smooth and easy claim!

had an accident at April. I made a claim
with Worldwide insure vehicle rental. They asked me for the documentation. I gave them the rental agreement, police report and pay by cash invoice. After 4 months they refused my claim. You are not allowed to pay by cash. I will tell you do not trust WorldWide Insure rental vehicle. because they cheat people. ANDREW IS MANAGER AND CASE HANDLER BOTH of them saying go to Financial Ombudsman
They are saying file closed don't trust

Hi Nihal Ranjith Jamee

I had a hire car that broke down so the broken down car was collected and I was given a new one. The cost to me to have the broken down car collected was just over £400 that is the claim. It couldn't be any simpler? Now five months later Claimez aren't getting back to me I haven't heard anything in five weeks even though I have contacted them 6 times? Just as an update to this initial rating Claimez did eventually get back to me and the claim was completed and I was refunded the money.

Very disappointed that a simple claim can take so long. All documents provided except for the receipt for the work carried out on a cracked bumper. The car hire company did eventually provide this but now there is no response from Claimez to any of my messages, which they claim will be responded to in 5 working days. Claim has now been ongoing for 3 months.

How can this company use this as their tagline

“The quickest and easiest way to claim is online via our customer login area. We aim to process most claims within 10 working days following receipt of all…”

A simple no fault chipped windscreen on 22/06/25 and here we are some 14+ weeks later still £839 out of pocket and awaiting response from them to settle the claim. I wouldn’t like to be involved in anything more serious whilst trying to claim on this insurance policy. Claimez should Claimez should change their name to Claimrd

Razia was perfectly handling my claim. Reliable company and excellent service.

Razia was amazing. I went from tearing my hair out not hearing back to Razia stepping in and sorting everything so proficiently and with great professionalism.
I dropped one star as the first month or so I heard nothing back. I think there was a bit of an internal muddle. But once I called and got Razia it was full steam ahead.

Claim was simple - just follow the instructions and make sure all your documents are available. Razia was very helpful throughout including the communications. Turnaround was quick. Thank you!

Terrible service. They don't answer or give updates for 6 weeks. I have provided them with everything they had asked for and they just stopped answering. Its a simple case of a scratch on the car with repair cost of only around 400euros.

I would like to give them four or five stars but cannot in good conscience as I wouldn't want to mislead any perspective customers.
I did receive the majority of my claim refund - eventually.
I had a minor claim for £742 for ONLY a smashed rear window (don't ask...LOL). I received the invoice for the repair only a few days after the incident and paid the car rental company immediately so I could begin the claim process. I uploaded the required documentation (or so I thought) straight away. Understanding these things don't happen straight away, I was more than willing to wait. After several weeks of not receiving acknowledgment my claim had even been received, I reached out to them to enquire. A couple more weeks passed by and was told I needed 'X' and 'Y' documents - documents I had already sent. Sent them again with no acknowledgment of them being received. A couple more weeks go by until I was contacted, again telling me I needed 'X' and 'Y' documents AGAIN! The same documents and proof I had already sent them. Despite having provided PROOF of payment to the Car Rental company, this entire process was quite 'questionable' to say the least. I actually believed I was being scammed - even though I was the one who 'contacted' them.
There was a glimmer of hope one day when I received a phone call from a very friendly, attentive voice from ClaimEz - I am being sincere, the woman on the other end was very nice to talk to. That went by the wayside when the delay between correspondences (messages on their site) continued to be very sparse.
I received payment just a few days ago and am happy to report that. For me, my biggest complaint is simply the lack of communication on their part. For every five or six e-mails I would send them, I would receive one, simple e-mail. At one point I began e-mailing them every day, just because I was looking for any kind of update. The entire process took approximately three months which, I do not mind - I simply wanted an update whenever I had to send a document to verify it was what they were requesting.

My claim was handled by Razia and I was very satisfied with the good communication throughout the process. I felt I was dealing with somebody who would do their best to help the claim be settled as quickly as possible. I have this insurance for many years and never knew if it would work. Now I know, after my first claim ever, that it works smoothly when you have all requested documents.

It has been nearly 3 months since I raised my claim and 11 days since I sent them the last (of many) documents they asked for but nobody bothers to reply and there has been no payment made. I am now beginning to think that I have been scammed.

The on-line claim process is very well designed and easy to use. The agent who dealt with my claim (Razia) was courteous and helpful, and the claim was processed swiftly and efficiently.
I provided the last document on 14th August, the claim was approved on the 15th, and in my bank on the 18th !

Communication and payment went swift and well. Razia was a great help.