intelcom.ca Omdömen 2 214

Intelcom/DragonFly tries to deliver some of our Amazon packages. The service is SO BAD consistently. 1 in 10 delivers show up. I believe from my interactions with the drivers, they can't or don't read the address' or instructions. The tracking has said "DELIVERY ATTEMPTED" or the tracking says "WRONG ADDRESS" or my favourite the tracking says "DELIVERED" and includes no photographic proof. I've phone and begged Amazon to stop using them, but it's still happening. Today's delivery says "RAN INTO AN ISSUE WHEN ATTEMPTING YOUR DELIVERY" and "WRONG ADDRESS" on a re-occurring order I have to my residence of 18years.

Moi j'ai rien a dire livraison par Mounir livreur super compétent il sonne toujours SVP donnez lui une récompense il le mérite bien super gentil livraison à la bonne porte Merciiii Intercom et Merci à Mounir 🥰

The worst. If you want to make sure you give away your things to anyone on the street trust these guys. They actually leave the packages OUTSIDE in one of the busiest streets of a crime ridden neighborhood.

The worst service ever!
They deliver for Amazon in my town.
Amazon will give a delivery date, then once Intelcom/Dragonfly receive it, the date changes.
Since they took over our area after Christmas, I’ve had all 5 of my deliveries late by several days, and food packages unboxed and left in the snow.
This is very frustrating and unacceptable!
Amazon, needs to get rid of this company!

Every single time my packages get to about an hour away from my address their tracking suddenly changes to delayed, pending calculations. When i call to see what’s going on they tell me that the package is not there yet and that Amazon tracking is false and that it’s just leaving Mississauga (10 hours from here) , but yet it magically shows up the next morning at my house. And even then they try to deliver my packages to my neighbour’s empty house and when i tell them they have the wrong address they argue with me even though my number is clear as day on the house and the neighbor has no numbers due to renovations.

Est-ce que je dois vraiment laisser des instructions de livraison pour qu’on laisse le colis à ma porte?
Les 2 dernières livraisons:
-un colis lancé dans le banc de neige depuis la route, il a neigé par-dessus, je suis allé voir la preuve de livraison et en creusant un peu je l’ai retrouvé. Sur la photo on pouvait voir la lumière d’entrée allumée.
-un colis laissé sur le capot de ma voiture, près de la rue, lumière d’entrée encore là allumée, à 10m de l’auto, merci oussama.

Si vos livreurs aiment pas leur job c’est pas mon problème. 😡

Longtime Amazon customer...average 3 deliveries per week...always on time...friendly drivers...
Conceal packages if we are not home..

Falsely claimed Amazon delivery of high value item. No picture provided. Said item was delivered outside of normal hours at 10pm. Was home; no item was ever delivered. There are multiple reports on Reddit of Intelcom drivers falsely claiming deliveries in Montreal. I contacted Amazon and asked if I should file a police report for stolen goods. Amazon came through and immediately offered a replacement/refund. However Intelcom evidently has criminal and/or negligent behaviour with their drivers. I would encourage customers seeing this behaviour to begin filing police reports about this company.

The absolute worst company I’ve ever dealt with. Drivers repeatedly damaging my driveway by turning around , ignoring the delivery instructions stating do not turn around in the driveway. I emailed the CEO, Jean -Sebastian Joly and his so called customer service representative, Robert Frejeau and they did nothing to correct the problem, their driver started sending my packages back, and now they refuse to deliver to my address because I asked their driver if he was illiterate or just stupid.. he informed me they don’t read the delivery instructions. The CEO, customer service representative and the driver have the combined IQ of a crayon. This has been an ongoing issue for a year and a half.

3 undeliverable packages in a row marked undeliverable because of damage by this company. No answers, no apology, nothing. I will stop ordering from Amazon because of this delivery service. Also, too many packages are being delivered to the wrong address. Worst company ever!

All of a sudden Intelcom goes downhill with thier service, maybe they have a problem delivering packages that come from Temu, i always ordered off Amazon with no problems at getting delivered by Intelcom, my first package through Temu and Intelcom cannot scan the package, miss scanning. Don't take it out on the customer if you hate packages that come from Temu.

Package will arrive tomorrow at 10:00pm is what it’s been saying for the past 3 days going on 4

If I could give them 0 stars I would. My packages are always delayed, they’ll either show up a few minutes before 10pm or simply not show up at all. Absolutely insane that we’re paying for Prime just to end up having to wait days to get our stuff. Handful of times where the drivers would get to our street and just drop off the packages randomly. Me and my neighbours are left having to do their godamn job. I’ve even had an issue with a driver once, pretending to deliver my package just to steal it himself. Hire comptent people of shut the damn thing.

Absolute incompetence from start to finish.

Intelcom managed to turn a simple delivery into a total nightmare. Despite my name and apartment number being clearly printed on the label, the driver dumped my package into an Expedibox assigned to the wrong person. Because the access code was sent to that stranger, I cannot access my package.

If you think the delivery was bad, the "customer service" is a toxic joke. I spoke with agent Julie (Montreal), who was completely clueless. When I pointed out her lack of competency, she decided to lecture me on my attitude before hanging up on me.

I called back and spoke to Papou (Montreal), who was just as arrogant. Instead of fixing the driver's mistake, he spent the call talking down to me and acting as if I were the problem. There is a clearly a disgusting work culture at this company where agents (who clearly have a poor education and are unfamiliar with the standards of service that are expected in Canada) feel entitled to be rude and unhelpful to the very customers who keep them in business.

Amazon needs to stop using Intelcom immediately. They are negligent, unprofessional, and their staff lacks the basic social skills required for support. Avoid at all costs.

Les livreurs sont courtois, souriants, et mets les colis toujours à la meilleure place , je suis résidente de Saint Jean sur Richelieu et encore un gros merci à la belle communauté des livreurs.

Je ne comprend pas pourquoi? Une fois sur trois environ, mon colis est livré à la mauvaise adresse. Heureusement que j’ai de bons voisins. Pourtant je laisse des instructions précises. Mon adresse est éclairée quand il fait noir. J’aimerais vraiment que les services soient de meilleurs qualité . Merci

se matin j'ai téléphoné chez intelcom pour des info concernant un colis et on me répond que le colis est perdu et que le livreur n'a pas retourné le colis à l'entrepot et de communiqué avec le vendeur ,bien sur il se confonde en excuse de toute sorte mais sa ne me donne pas mon colis .comme d'habitude service très médiocre et je suis polie aucune solution compagnie très incompétante ,je m'intérroge sur l'honneter de certain livreur ,donc mon colis a soit été perdu ou voler .

Delivery went to the wrong address. When They finally sent me confirmation photos 2 days later, I spent 30 min on the phone only to be told "we're sorry, please contact the seller and figute this out on your own."

Its the worse company i ever dealt with they say Delivery attempted, but front door or driveway was not accessible. Which is a lie lie lie. They often deliver to the wrong address. Dont call to let you know there coming dont call when a door. Send out conflicting information all the time please
Dont use this carrier service. Called for support was told it would take 1-2 days to register complaint. Wait time is between 3-5 days for delivery on arrival to city. Not a good company please avoid if possible . Be smart not worth the hassle. Dragon fly really good but????

Just amazing how useless they are. Between throwing packages at doors, unable to leave the package at the RIGHT address or sending claims that the package was delivered when it was NOT, it amazes me that there isn't a class action lawsuit against them. No way they are 98% on time delivery, maybe 50%. Throwing it at the wrong address is NOT an on time delivery. Maybe they need drivers who can read....