Пользуюсь Pocket Broker уже не первый месяц - сайт реально зашел. Работает стабильно, без лагов и зависаний, интерфейс понятный, все интуитивно, даже разбираться долго не пришлось. Сделки открываются... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
"Pocket Option is engaging in deceptive practices. After I made successful trades, they approved a small withdrawal of $69 (to gain trust) but immediately froze my remaining $270. When I contacted... Se mer
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كان من السهل البدء، وهو ما أقدره. الواجهة سهلة الاستخدام للغاية، وقد سمحوا لي على الفور بتجربة التداول على حساب تجريبي. لم يكن علي أن أفعل الكثير للوصول إلى كافة الميزات. أحب التداول في الأسواق هنا،... Se mer
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ดีใจที่ได้เห็นว่าเขามีช่องทางการจ่ายเงินหลายรูปแบบ และทุกคนสามารถดำเนินการในช่องทางที่สะดวกได้ เรื่องนี้ต้องยกนิ้วให้เลย แต่ผมจะขอบคุณมาก ๆ หากมีบทเรียนแบบไลฟ์ให้ หรืออาจจะเป็นการเทรดแบบไลฟ์ มีการให... Se mer
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Företagsinformation
Skrivet av företaget
If you’re looking for a complete trading experience with many assets, trading tools and devoted client support, Pocket Broker is a great option. Pocket Broker is a renowned online trading platform offering a range of financial instruments in various types of trading. Pocket Broker has cultivated a global community of users by providing exceptional trading conditions. The company offers a proprietary trading platform with a user-friendly interface for both desktop and mobile devices. It includes various trading tools, including social trading, tournaments, and analytical resources. MetaTrader 4 and MetaTrader 5 are available for more convenient trading. With access to an extensive selection of over 100 trading assets and no commission policy, Pocket Broker is one of the most appropriate options for beginners and seasoned traders. Customer support is available around the clock via various methods such as live chat, email, support requests. The platform allows communication with fellow traders and exchanging trading ideas. Pocket Broker has a low-entry deposit and a risk-free demo account that will enable you to blend into trading more smoothly. With quick trade execution, cost-effective trading, and overall robustness, you will get the best experience possible. Join the community of Pocket Broker traders now!
Kontaktuppgifter
Costa Rica
- pocket-broker.com
3,4
Medel
245 omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Warning
Warning – suspicious practices and lack of transparency
My experience with this platform raises serious concerns. On the real market, I observed post-execution cancellations of winning trades, justified by vague technical issues with no verifiable proof. I also noticed execution delays of a few ticks, minor price discrepancies versus external sources, and variable payouts that alter expected returns.
The platform strongly pushes users toward internal OTC markets, which are not based on verifiable prices and are fully controlled. Withdrawal complications were also encountered.
Extreme caution advised: test withdrawals, avoid OTC
10 februari 2026
Omdöme utan inbjudan
"WARNING: Fake Regulation Claims & Profit Seizure - I have the Proof!"
"Pocket Option is engaging in deceptive practices. After I made successful trades, they approved a small withdrawal of $69 (to gain trust) but immediately froze my remaining $270. When I contacted IFMRRC—the regulator they claim to be under—IFMRRC officially replied to me that Pocket Option is NOT regulated by them. This is a clear case of financial misrepresentation and 'Withdrawal Traps'. Stay away if you value your money. I have all the email proofs and screenshots."
7 februari 2026
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My experience & general informations
Based on my experience and after considering all the responses, I can say with complete transparency: the platform lacks transparency in providing information about any problems traders may encounter.
Traders cannot trade on economic news because they consider this a violation of their regulations. At the same time, they support scalping, which makes the process extremely complex and difficult to understand.
There is no legal recourse or protection for traders should they choose to take legal action. This means there is no protection for your funds. Furthermore, the licenses listed on the site are from the Island of Mwali, which are not subject to any legal oversight. To put it more clearly, the license falls into a gray area.
It's a good platform for people who make random profits on the OTC market, but it's not suitable for professional traders who aim to earn substantial sums.
13 juli 2025
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Svar från Pocket Broker
Dear Lion,
Thank you for summarizing your perspective and for sharing your conclusions based on your personal experience.
We note that the points raised in your review reflect your individual interpretation of platform rules, licensing information, and suitability for certain trading styles. As previously stated in our earlier responses, all platform conditions, trading restrictions, and compliance requirements are publicly available and apply equally to all users.
Trading conditions, including limitations related to specific market situations, strategies, or volatility scenarios, — are established to manage risk and ensure operational stability. These conditions may not align with every trading approach or individual expectations, and we acknowledge that this can influence a user’s overall assessment of the platform.
Regarding regulatory and legal matters, all relevant corporate and licensing information is published openly on official resources. We do not provide legal assessments, interpretations, or comparative regulatory commentary within public review platforms.
At this stage, we confirm that your case has been fully reviewed, all permissible explanations have been provided, and no further public clarification can be added beyond what has already been shared. Your feedback has been noted, and your position is clear.
We respect your right to share your opinion and consider this matter closed from our side.
Kind regards,
Pocket Broker Team
Svar från Pocket Broker
Dear trader,
Thank you so much for your 5-star rating and for your feedback! We truly appreciate you taking the time to leave a positive review for our platform.
We are delighted to know that you are satisfied with our service. Our entire team works hard to provide a reliable and user-friendly trading experience, and your support means a lot to us.
If you ever have any questions or need assistance, please do not hesitate to contact our support team through support requests on our platform or via email at [email protected]. We are always here to help!
Thank you again for your trust and for choosing our platform. We wish you great success in your trading.
Best regards,
Pocket Broker Team
Warning
Warning – Pocket Option
Withdrawals are deliberately delayed. Processing times are inconsistent and arbitrary, with one clear purpose: to keep the client trading until the balance is completely lost.
This is not a technical issue. It is a strategy.
While a withdrawal is marked as “pending,” the platform waits and watches the account drain. When there is nothing left to withdraw, the problem disappears.
Repeated “verification” requests, vague replies, and silence are used to buy time and wear the client down.
A platform that operates this way is not neutral. It is betting against its users.
If you experience delayed withdrawals on Pocket Option, assume your capital is at immediate risk.
27 januari 2026
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Amirr,
Thank you for taking the time to share your concerns. We’re sorry to hear about the negative experience you’ve described and understand how frustrating situations involving withdrawals and account reviews can be.
If your feedback relates to an interaction or transaction carried out through an official platform, we strongly recommend contacting the official support department directly for proper assistance so your case can be reviewed in detail.
In general, withdrawal processing and verification procedures may vary depending on regulatory requirements, payment methods, and security checks, and delays can sometimes occur as part of standard compliance processes. We genuinely regret any distress such situations may cause.
We appreciate you raising your concerns publicly and hope you are able to obtain a clear resolution by engaging with the appropriate support channels.
Kind regards,
Pocket Broker Team
20,000 I like the understanding and…
20,000 I like the understanding and Safety
25 januari 2026
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Svar från Pocket Broker
Dear Shanice,
Thank you so much for your fantastic 5-star review and for highlighting the aspects of our service that matter most to you!
We are genuinely delighted that you appreciate the understanding we strive to provide and, most importantly, that you feel a strong sense of Safety on our platform. Ensuring the security of our clients' funds and personal data is our top priority, so your feedback is gratifying for our entire team. We are also very pleased that you find our support and services to be understanding and responsive.
Congratulations on your impressive achievement! Wishing you continued success and confidence in your trading journey. If you ever have any questions, concerns, or need assistance, please contact our support team through support requests on our platform or at [email protected]. Our support team will help you promptly!
Thank you for your trust and for being a valued member of our community. We look forward to supporting you for a long time to come.
Best regards,
Pocket Broker Team
Pocket Option – Withdrawal blocked; regulatory status not independently verifiable
Pocket Option – Withdrawal blocked after profitability; selective enforcement concerns
UPDATED REVIEW – [07-FEB-2026] (Response to Pocket Broker’s Public Reply)
Pocket Broker’s public response to my earlier review introduces new allegations that require clarification and raises additional procedural concerns.
In its response, the broker states that this was “not the first violation” and that similar activity had already been identified on a previous account. If such a determination already existed, it is unclear why this account was allowed to continue operating normally.
Specifically, the broker:
• accepted deposits,
• allowed trading to continue for multiple days,
• approved initial verification steps,
• and requested additional documentation (selfie verification, identity confirmation, and proof of wallet ownership),
all while the account was allegedly already linked to prior violations.
Enforcement occurred only after the account became largely profitable. This sequence indicates delayed or selective enforcement rather than a pre-existing compliance decision.
The broker also alleges issues related to cryptocurrency wallet usage across accounts. The same withdrawal wallet was accepted and used for prior withdrawals without objection, and no compliance concerns were raised at that time. No transaction hashes, timestamps, or technical evidence have been provided to substantiate the newly claimed breaches of clauses 2.3, 3.3, or 3.10, nor was I given an opportunity to respond before restrictions were imposed.
If the matter is being treated as an AML or fraud-related issue based on linked account activity, the handling of funds across accounts appears inconsistent. I deposited approximately USD 9,400 in an earlier account and USD 1,300 in the later account. Deposits from the losing account have been retained, while deposit only refund was offered for the profitable account. Under standard AML principles, funds associated with an allegedly non-compliant client are typically treated consistently across all linked accounts, rather than selectively retained or refunded based on profitability.
While Pocket Broker emphasizes AML/KYC compliance, regulatory obligations do not remove the requirement for transparency, consistency, or due process—particularly when access to funds is restricted.
The broker also describes itself as a regulated platform. While registration under MISA is cited, publicly available information—including statements issued by the Central Bank of the Union of the Comoros—has raised questions regarding the scope and enforceability of MISA’s regulatory authority. These concerns were not addressed in the broker’s response.
Summary of Original Experience
My account was fully verified, including identity and liveness verification, before any restriction occurred.
The account was funded with USD 1,300, and through regular trading activity the balance increased to USD 10,283. When I attempted to withdraw, the account was restricted.
This was followed by a sequence of escalating verification requests (IP checks, additional selfie verification, and proof of payment method ownership). Each request was fulfilled, and none of the submitted evidence was disputed.
After all verifications were completed, Pocket Broker invoked generic terms clauses without identifying any specific breach and stated in writing that only the original deposit would be refunded. As of now, USD 8,983 in trading profits remains withheld.
I am posting this updated review to document my experience, address new allegations raised by the broker, and allow other users to assess the platform’s withdrawal practices, enforcement consistency, and regulatory transparency.
17 januari 2026
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Raktim,
We have reviewed your detailed complaint and must provide a definitive and factual response. The narrative presented omits the critical violations that led to the outcome.
First, we must correct a fundamental misrepresentation. Your account was not restricted arbitrarily after a withdrawal attempt. It was blocked following a conclusive security investigation that identified serious breaches of our General Terms of Services. Specifically, you violated clauses 2.3, 3.3, and 3.10, which prohibit the misuse of services for non-trading operations and the use of the same cryptocurrency wallet across accounts verified under different identities for deposits or withdrawals. This activity is a direct contravention of our Anti-Money Laundering (AML) policy. This was not your first violation; similar activity was identified on a previous account.
The sequence of verification requests you describe was not arbitrary. Our security systems triggered the payment method verification due to suspicious activity and links to other accounts uncovered during your selfie verification review. These requests were directly related to the escalating concerns identified by our security team.
We are a regulated platform, and necessary verification is a mandatory part of our AML and KYC policies to protect all users and ensure regulatory compliance. Our actions were based on evidence, not conjecture.
Due to your violations, only your original deposit was eligible for a refund, as per our policies and clause 10.3 of our agreement. Profits generated from accounts engaged in policy-violating activity cannot be honored, as this would compromise platform integrity. The financial obligations related to your deposit have been fulfilled.
The decision to block your account was final, necessary, and based on clear evidence of terms violation. We regret that we were unable to reach a more favorable resolution, but we must prioritize maintaining a fair trading environment for all our users. Should you have any unresolved concerns, our support team remains available at [email protected].
Best regards,
Pocket Broker Team
Market is rigged.
Market is rigged.
Withdrawal is almost impossible.
They will want for 1,000 additional documents as "proof" that you are withdrawing monies. It will eventually take several weeks, and you will have to spend your dollars because they cannot be withdrawn. However, you can deposit at any time.
18 januari 2026
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Joseph,
We're sorry to hear that your trading and withdrawal experience wasn't satisfactory and that it has caused you frustration.
We want to clarify several important points for all readers. First, the claim that the market is "rigged" is categorically false. Pocket Broker is a genuine, trustworthy broker with clients worldwide. Our platform uses real-time market data from liquidity providers, and we cannot influence or manipulate the charts, which are dynamically determined by market liquidity. Many clients profit from our platform and successfully withdraw their funds every day.
Regarding withdrawals, we are fully committed to processing all compliant requests. The verification process you described is not a barrier but a critical security measure. Necessary verification, including requests for documentation, is mandated by our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. These are standard financial regulations designed to protect your account and funds from fraud and unauthorized access. While we understand that providing documents can feel burdensome, these protocols exist to ensure a secure environment for every user on our platform. Once verification is complete, you can submit a new withdrawal request immediately.
We process numerous successful withdrawals daily. If you are experiencing a specific, unresolved issue with a withdrawal, we strongly encourage you to contact our support team directly. They can review your particular case, clarify any pending requirements, and provide a clear path to resolution. Please submit a support request on our platform or email [email protected] with your account details.
We appreciate your feedback and are here to assist with any legitimate concerns through our official support channels.
Best regards,
Pocket Broker Team
AVOID THIS POCKET BROKER
After reviewing many user experiences on Trustpilot, Pocket Option shows a largely negative pattern. The most common complaints involve withdrawal delays or refusals, repeated verification requests, and accounts being restricted after profits are made. Numerous users also allege price manipulation and major differences between demo and real trading results.
While deposits are usually easy and the platform interface looks attractive, these positives are outweighed by serious concerns. Pocket Option is not regulated by a top-tier financial authority, which means limited protection for traders. In addition, aggressive promotion by affiliates and Telegram groups promising unrealistic profits raises further red flags.
Binary options are already high-risk products, and based on the volume and consistency of negative feedback, Pocket Option does not appear trustworthy. Proceed only if you fully understand the risks — or avoid altogether.
After reading your response, I just wanted to laugh.
Regulated by which entity? By some entity with no recognition whatsoever, located on some island in the South Pacific?
It's completely false of you to claim that you are regulated.
Pocket Option is Unregulated by Major Authorities: Not overseen by powerful bodies like the UK's FCA or the U.S.'s CFTC, which have issued warnings.
About the wirhdrawal delay, you are lying again.For unregulated brokers, delaying withdrawals isn’t a problem. It’s the strategy. when a trader starts withdrawing consistently, that trader becomes a liability, not a customer. Delaying withdrawals is a way to: - Buy time; - Hope costumer keep trading and lose it back; - Push costumer into overtrading or revenge trading. Unregulated binary options brokers, like Pocket Option, often delay withdrawals because paying traders is a direct loss for them, and delaying increases the chance those funds are traded back.
About price manipulation, don't try to deceive people or make them look stupid. Unregulated binary options brokers have both the ability and the incentive to manipulate prices, since they control the platform and benefit from client losses.
People in the EU and other regulated countries should avoid Pocket Option platform, because they operate outside financial regulations, binary options are banned in most major jurisdictions, and if something goes wrong—withdrawals delayed, accounts blocked, or prices disputed—customers have no regulator, no legal protection, and no authority to turn to for help.
14 januari 2026
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Luís,
Thank you for taking the time to share your perspective. We value all feedback, whether positive or negative, as it helps us understand public perception and improve our services. However, we need to address several inaccuracies in your review to ensure other readers have a balanced and factual view.
First, we are a regulated broker operating in full compliance with the applicable financial regulations. We maintain stringent Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols, which are standard and essential security measures for any legitimate financial platform. The verification processes some users find cumbersome exist solely to protect client accounts and funds from unauthorized access.
Regarding withdrawal delays and account restrictions, these actions are never taken arbitrarily. We are a trustworthy broker that processes numerous successful withdrawals daily for our users worldwide, including profit withdrawals. We are committed to processing all compliant withdrawals correctly, regardless of the account performance or withdrawal amounts. We assure that all withdrawal requests are processed as soon as possible within a reasonable time frame. Account restrictions only occur when a significant breach of the platform's terms and regulations is identified. This is to maintain a secure and fair trading environment for all users.
Besides, the allegation of price manipulation is categorically false. Our platform uses real-time market data from the liquidity providers. There is no difference between demo and real trading except for the balance. However, it's important to note that the psychological and financial stakes are inherently different. These factors can sometimes influence trading decisions and outcomes.
We understand that trading, especially with binary options, involves significant risk and can result in financial losses. This inherent market risk can sometimes lead to frustration. We encourage all users to use our demo account and visit our platform's "Help - Guides and Tutorials" section to access a comprehensive platform guide with video tutorials, as well as resources to improve your trading knowledge and skills.
We are committed to fairness and continuous improvement. If you have any specific issues, questions, or need assistance, please contact our support team directly via support requests on our platform or by email at [email protected] so we can assist further.
Regards,
Pocket Broker Team
The platform is rigged
my personal experience using Pocket Option, price movements repeatedly went against my position close to expiry, even when the broader candle structure did not support the move. This happened consistently and made trading feel unfair and stacked against the user. Regardless of analysis or experience, binary options on this platform clearly favor the house. I would not recommend this platform to anyone.
5 januari 2026
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Ashdeeth,
We're sorry to hear that your trading experience wasn't satisfying, and we understand the frustration this has caused.
First, we must address the serious claim that our platform is "rigged." This allegation is categorically false. Pocket Broker is a genuine, trustworthy broker trusted by many clients worldwide. Many have profited and successfully received their withdrawals on our platform. Our platform operates with transparency, using real-time market data from regulated liquidity providers. We cannot and do not influence price charts or manipulate market movements.
It is important to note that trading in financial markets carries inherent risks, and trades may work in your favor or not, regardless of analysis. The perception of price moving "against your position close to expiry" is a common experience across all forms of speculative trading, driven by market volatility, especially in the short timeframes typical of binary options.
If you believe a specific trade was not executed fairly or if there are disputed trades, we have a clear procedure for investigation. Please share the specific trade details with our support team by emailing [email protected] or by creating a support request on the platform under the category "Trading - Quick and Digital Trading - My order was not closed properly because of some issue." We will review these trades meticulously and provide you with a detailed explanation.
We remain committed to providing a fair and secure trading environment and are ready to assist with any specific, verifiable concerns you may have.
Best regards,
Pocket Broker Team
Deceptive Corporate Practices & Misrepresentation of Regulatory Status
I am writing this review to warn others about the contradictory legal information and unauthorized operations of this platform. My account (UID: 112021190) currently has an unresolved claim for a principal refund of $4,001 based on the following documented facts:
1.Conflicting Corporate Identity: While their website claims they are PO Trade Ltd in St. Lucia (Reg: 2019-00207), their support team explicitly told me on Sept 25 that I was dealing with Infinite Trade LLC in Costa Rica (Reg: 4062001303240). Providing different domiciles to avoid accountability is a major red flag.
2.False Regulatory Claims: Support Ticket #109059828 explicitly claimed they are a "regulated platform." However, they are officially blacklisted by the Reserve Bank of India (RBI) at Serial No. 37 and declared illegal by SEBI.
3.Lack of Transparency: The nature of their internal "OTC" market (equilibrium-based) was only disclosed to me via Ticket #109125832 AFTER my funds were exhausted.
I have officially escalated this case to MISA (Mwali), FSRA (St. Lucia), and SUGEF (Costa Rica). I will update this review if and when my $4,001 principal is refunded. Investors, please verify their status with national regulators like the RBI before depositing.
10 december 2025
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Mahima,
We understand your desire for clarity. We are a fully regulated broker committed to transparency and legal compliance. The information presented in your review contains inaccuracies that we must address for the benefit of the public and our user community.
First, regarding corporate identity, this information has always been publicly disclosed on our official website. It is also a standard practice to update the registration address. We regret that you received outdated information from your source, which led to this misunderstanding.
Secondly, we are a fully regulated broker. We strictly adhere to all applicable financial regulations. The relevant information is transparently disclosed. It is known that we have demonstrated a commitment to regulatory compliance by implementing measures to meet the standards set by regulatory bodies. We have enhanced our Anti-Money Laundering(AML) and Know Your Customer (KYC) procedures to prevent money laundering, terrorist and criminal funding, and other illicit activities on our platform. By verifying our clients' identities and conducting thorough due diligence checks, we aim to create a safe and secure trading environment for our clients and fully comply with our regulatory obligations.
Moreover, regarding your trading activities, our platform maintains the highest standards of operational integrity. All your trades, whether manual, social trading, or AI-assisted, were executed fairly based on real-time market conditions. The trading parameters, including strike prices in our over-the-counter (OTC) market, are determined dynamically by liquidity providers and cannot be manually adjusted.
Moreover, we have already thoroughly reviewed your account (UID: 112021190) and stand by our previous results - your account was used actively for trading—including manual trades, Social Trading, and AI tools—and you incurred losses through your own market decisions. Our platform executed all orders correctly based on real-time market data.
It is essential to note that we have thoroughly investigated your case on multiple occasions. You lost your money trading in the markets; our platform did not take it from you. There is no "principal" to refund because the capital was deployed and lost in accordance with the inherent risks of trading, which you accepted. Your balance reached zero due to your trading activity, not due to any error or misconduct on our part.
We stand by our regulatory compliance, the fairness of our trading environment, and the finality of our review of your case. Should you have any new or specific evidence to present, you may contact our support team. However, the matter is considered resolved following our comprehensive investigation.
Regards,
Pocket Broker Team
I have never experience so many bad…
I have never experience so many bad things with a broker, as i do with PO. Im there since 2019 as even the first moderator. Build a lot with the old admins. Since there is a new Head of custom the atmosphear changed very bad for the moderators. there is no respect for them. This morning i have writen this in the moderator chat, and after that she banned me and removed the VIP badge and moderator badge. Imagine all those years work for them, and one new Head of custom can screw it all. I have now words. This was posted in that chat : Good morning Bo, since you are playing ostrich politics and not responding to me in DMs, I’ll do it here. From day one, I have always been a backup for the moderators in our team, even before your time, but that is a fact. Since you became head of custom, I’ve noticed that many things are going in a negative direction regarding the moderators. You write that this week, as a thank you, the rewards will be given in risk frees. That makes many moderators happy. You can see that some even depend on it. So why are fewer risk frees being distributed instead of just one-to-one? I see this as a show of power, which makes no sense. As if you have to pay out of your own pocket. This really doesn’t look like gratitude. Are you getting more benefits from this one-time risk free? It makes no sense at all. And look at the show of power you’ve shown me. I came back to give it one more chance, and what do you do? I’ve been here for almost two weeks, and what is my share? From 300 ULT per week, giving me a risk free of 10 yesterday?! Shame!!! Also, the selfie verification for mods has made no sense since you became head of it. If your withdrawal method is the same, what is there to verify? In your time, the mods just had to send me a DM and I would have sorted it out for them. All strange abuse of power. Also, it's nice to be congratulated and get something on your birthday. I always received 250 dollars on my birthday. Okay, a large amount, but how nice is it if mods get a ULT of 50 when they're birthday? I used to have a list; we can do that again now. I’ll DM the PA and have it distributed. This way, you get much more appreciation and we have a well-motivated team. At the moment, you are demotivating a lot of mods, and that’s a shame. Let's hope for 2026, but please not this way anymore.
Really bad
28 december 2025
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Massini,
We acknowledge your feedback regarding your former role as a moderator. We appreciate the work you contributed in the past.
Your review concerns internal team management policies and a personal grievance. These are internal operational matters, not subjects relevant to a public review of our trading platform's services for clients. The platform's integrity, trade execution, fund security, and withdrawal processes—which are the core subjects for Trustpilot reviews—remain uncompromised and operate at our usual high standards.
The scheme of rewards for moderators, including the form and amount of incentives, is determined by company policy and may change based on operational needs and strategic decisions. It is not, and has never been, decided unilaterally by a single individual. Feedback on these internal processes is welcome through proper official channels.
We regret that your collaboration with our team ended on a negative note. However, conflating an internal disagreement with our financial services' public reputation is inappropriate. Our commitment to providing a reliable and fair trading environment for our global client base remains our absolute priority.
If you have any unresolved concerns, please contact our support team via the official support channel at [email protected].
Best regards,
Pocket Broker Team
Svar från Pocket Broker
Dear Mustafa,
Thank you for taking the time to rate our platform. We’re sorry to see that your experience wasn’t fully positive.
At the moment, we are unable to clearly identify your account based only on the review, and we aren’t fully sure that the account we found belongs to you, especially since it appears to have been inactive for some time. Because of this, we unfortunately can’t check what exactly caused your concern or provide a proper explanation through the review section alone.
We truly want to help and resolve the issue as quickly as possible. Please contact our support team and describe what happened in detail. For example: whether it was related to trading, verification, deposits, withdrawals, or technical issues. You can do this by creating a support request in the relevant category on the platform or by emailing us at [email protected].
We’ll carefully review your case and do our best to assist you.
Best regards,
Pocket Broker Team
Svar från Pocket Broker
Dear Giedrius,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your trading experience has been disappointing, and we understand how upsetting it can feel to face losses, especially when it seems like the market is behaving unfairly.
However, we’d like to assure you that Pocket Broker does not manipulate quotes or influence the outcome of trades. All price movements on the platform are formed based on market data received from independent liquidity providers, and trades are executed automatically according to the price available at the time of opening and closing.
Please note that financial markets can be highly volatile, and even experienced traders may encounter losses when prices move unexpectedly, particularly during fast market movements or low liquidity periods. This is why we strongly recommend using risk management tools and strategies, such as trading with smaller amounts, setting limits, and testing approaches on a demo account before applying them on a live balance.
That said, we genuinely want to help you clarify what happened. If you believe that any specific trade was executed incorrectly, please contact our support team and provide the trade ID(s). We will review the exact quotes, timing, and execution details and give you a clear explanation.
You can reach us via a support request on the platform or by email at [email protected]. We will be glad to assist you.
Best regards,
Pocket Broker Team
I requested a withdrawal from my Pocket…
I requested a withdrawal from my Pocket Option account, and the transaction is still being processed.
We kindly request that you expedite the withdrawal process as soon as possible. Thank you for your cooperation, and we await your response promptly.
Sincerely,
28 december 2025
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Abderrahim,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating it can be when a withdrawal remains in processing longer than expected.
If your concern relates to withdrawal activity on the platform, we kindly recommend contacting the official support team directly using the contact details provided on the platform’s website and sharing all relevant details of your transaction. The specialists will be able to review your case, clarify the current status, and assist you in the fastest possible way.
We sincerely hope the situation will be resolved soon and appreciate your patience and understanding.
Best regards,
Pocket Broker Team
Market is rigged
Market is rigged
Withdrawal is amost impossible
They will ask for 1000 of new documents as they say "proof" that you are withdrawing funds. Eventually it will take over few weeks ending up spending your funds because it can't be witdrawn. But surly you can deposit at any time
15 december 2025
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Radojica,
Thank you for your feedback. We’re truly sorry to hear that your experience left you with such a negative impression. We understand how stressful it can be when you’re trying to withdraw funds and the process doesn’t go as expected, and we’d like to clarify the situation as transparently as possible.
First of all, Pocket Broker does not manipulate market prices or influence trading outcomes. All quotes on the platform are provided by independent liquidity providers, and trades are executed strictly according to the market price available at the moment of closing. Market volatility and rapid price movement, including changes within millisecond, are a normal part of trading and can impact results, but it is not the result of any interference from the platform.
Regarding withdrawals, we fully understand your frustration about verification requests. However, these checks are required to protect your funds and comply with international AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations. They exist to confirm that withdrawals are made only by the rightful account owner and to prevent fraud or unauthorized access. In your case, the withdrawal was declined by the Security system on 2025-12-12 because additional verification was required. You were asked to complete selfie verification, but unfortunately the three photos submitted did not fully meet the required criteria. In addition, you were asked to update your profile verification document, since your previous document (Driver’s license) is no longer accepted in your region under updated verification rules. The last selfie attempt was sent on 2025-12-15, and on the same day you decided to close your account, so the situation did not last for weeks, but verification could not be completed because the required documents did not match the rules. We sincerely regret that this process felt difficult for you, because in most cases clients pass verification smoothly when they follow the instructions step by step. These rules are also shown during registration when the Public Offer Agreement is accepted.
We would also like to clarify that withdrawals are not “almost impossible.” We can see that you had successful withdrawals in the past. At the same time, your recent withdrawal requests were sometimes cancelled from your side before the processing was completed. Please note that if a pending withdrawal is cancelled and a new one is created, it is placed at the end of the provider’s queue again, which increases waiting time. That is why we always recommend waiting for the request to be processed rather than cancelling it.
We genuinely regret that your experience led to frustration and disappointment. If you would like to resolve this matter or return to the platform in the future, we will gladly assist you with completing verification correctly and ensuring withdrawals are available. Please contact us via email at [email protected].
Best regards,
Pocket Broker Team
Svar från Pocket Broker
Dear Muhammad,
Thank you so much for your 5-star rating and for your heartfelt message. We are truly grateful for your positive feedback and for the trust you have placed in our platform.
Our primary mission is to provide a reliable, secure, and accessible trading environment for everyone. While we cannot provide financial assistance directly, we are committed to empowering all our users by offering a platform where they can apply their knowledge and strategies in the financial markets. We believe that providing a fair, transparent, and innovative trading service is our most important way of helping people pursue their financial goals.
If you ever have any questions, concerns, or need assistance, please contact our support team through support requests on our platform or at [email protected]. Our support team will help you promptly!
Thank you again for your kind words and for placing your trust in us with a 5-star rating. We wish you the very best in your trading journey!
Best regards,
Pocket Broker Team
if you aren't investing until you are…
if you aren't investing until you are save, Option Broker is scam stay away from here, and also it worse than casino.
allows deposit and refuse withdraw. save your money, and your time.
this review or feedback is science not opinion you should take seriously otherwise your act it will tell you what i am saying at moment.
17 december 2025
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Salah,
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling disappointed, and we would like to clarify a few important points.
Pocket Broker is not a casino. The platform provides access to fast trading instruments where results depend on market price movements and the decisions made by the trader. Every trade is opened and closed strictly according to the parameters selected by the user and real market quotes. As with any form of trading, there are risks involved, and unfavorable market movements can unfortunately lead to losses.
According to our records, your account successfully made deposits and all funds were used in trading activity. At the same time, we do not see any withdrawal requests created on your account, nor was the account verified, which is a required step before withdrawals can be processed. Therefore, there was no withdrawal refusal from our side, as no withdrawal request was submitted.
We understand how frustrating trading losses can be, especially when expectations are high. Many traders go through both winning and losing periods, particularly at the beginning. For this reason, we always recommend using risk-management tools, starting with small amounts, and practicing strategies on a demo account before trading with real funds.
If you would like to review your account activity in detail, please contact our support team through support requests on our platform or at [email protected]. Our specialists will be glad to review your case and provide clarification.
We appreciate your time and thank you for sharing your perspective.
Kind regards,
Pocket Broker Team
Платформа оставляет приятное впечатление
Пользуюсь Pocket Broker уже не первый месяц - сайт реально зашел. Работает стабильно, без лагов и зависаний, интерфейс понятный, все интуитивно, даже разбираться долго не пришлось. Сделки открываются быстро, графики норм, ничего лишнего. Поддержка отвечает адекватно, не морозится. В целом платформа оставляет приятное впечатление. За что и полюбил.
5 november 2025
Omdöme utan inbjudan
Svar från Pocket Broker
Dear Denis,
Thank you so much for your detailed and excellent 5-star review! We are genuinely delighted to read about your positive experience with our platform over the past several months.
It is incredibly rewarding to hear that you find our platform stable, fast, and free of lags or freezes. Our technical team works diligently to ensure smooth performance, and your confirmation means a lot to us.
We are also very pleased that you find the interface intuitive and straightforward, allowing you to navigate and trade without a lengthy learning curve. Our goal has always been to combine robust functionality with user-friendly design, and your feedback tells us we are on the right track.
Furthermore, we are glad to know that our support team provides you with adequate and prompt assistance. Ensuring our clients feel heard and supported is a top priority. If there's ever anything we can do to assist you, please don't hesitate to reach out through support requests on our platform or via email at [email protected]. Our support team is always ready to help.
Thank you for your trust and for choosing our platform. Knowing that it has left you with a pleasant impression and earned your loyalty is the greatest compliment we could receive! We look forward to continuing to support you in your trading journey for a long time to come.
Best regards,
Pocket Broker Team
Svar från Pocket Broker
Dear Audrey,
Thank you so much for taking the time to leave a 5-star rating for our platform! We are genuinely delighted to receive your positive feedback and appreciate your support.
We are committed to providing an exceptional trading experience for all our clients, and knowing that you are satisfied with our services is very encouraging for our team. Your trust is important to us, and we will continue to work hard to maintain the high standards you expect.
We wish you great success on your trading journey and look forward to continuing to serve you for many years to come. If you have any questions or need assistance, please don't hesitate to contact our support team through support requests on our platform or via email at [email protected]. We're always glad to help!
Best regards,
Pocket Broker Team
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