Google Omdömen 331

I called to replace my Google nest thermostat because it Fried and Customer service offered a replacement. Two days later I receive a Google phone at my door and not the thermostat I was expecting. I called and spent an hour and a half on the phone with no resolution, and instead they sent me the wrong shipping label for another item and not for the mistaken phone I received. And the agent couldn’t understand why I didn’t get the shipping label and didn’t know how to send a new one. The Customer Service agents at Google are completely incompetent and lacking basic CustomerService skills. They refuse to send the replacement thermostat until I send back the phone that they sent so now instead of being without a thermostat and heat controls during winter for a few days, I will be without for a week waiting for this all to be resolved. And when I was offered $30 to buy a thermostat, they quickly changed their minds & said I’d have to first buy it with my money & then submit a request for the refund which will take even longer and I don’t have the money to buy a thermostat. I have never dealt with such poor CustomerService & to be so CHEAP to not even give the $30 in my account even just for this whole mishap is ridiculous. Google is a multi billion dollar company that could afford to give me the money to go and buy a thermostat while I wait because of their mistake. I am so HAPPY that I own iPhone and the only reason I have anything Google is because it was a wedding gift. I would never recommend buying anything Google after this experience and I will stay far away from Google products after this.

No me devuelven el dinero me han engañado no hay maneras de contactar ni de hacer nada para denunciarlo

L'ASSISTANCE GOOGLE est INADMISSIBLE
tenu par des personnes INCOMPETENTES, qui ne savent que lire une procédure, faire faire 1 ou 2 manipulations sans rapport avec le problème,
et finalement DEMANDER REINITIALISATION du téléphone, sans mesurer les conséquences de tout réinstaller
ET EN PLUS , TRES MAL AIMABLE, limite insupportable

I wanted to send my phone back hoping it still has warranty. They just answer with useless information, not helping me in any way. It really is horrible.

Google Support is useless what good is a Bot. And then want my credit card to actually help. As much as I hate Apple at least the have a 1800# 24/ 7.

good for time back-up

I had a number of products with Google which I cancelled and today Google has taken out the moeny for all of them even though I cancelled. their policy says i can cancel at any time. Google has taken nearly £100 of money some of which I have not received receipts for so I don't know what they are for. You cannot find an email easily to contact them. I don't see why it should be taking me over 4 hours to try and find a way to contact Google it is just link after links of jargon I JUST NEED A WAY TO CONTACT GOOGLE TO GET MY MONEY BACK. Can anyone here on community help

Joseph and John

I got a replacement Pixel 3 Watch and wanted to load my settings from my existing Pixel 3 Watch. I went to check the backups, and even though I have had backup "on" since I got the watch mid-2025, it stated it was still waiting for the first backup! Which should automatically start "when connected to Wifi and charging", which was most every day! I contacted support about this and they all but said "Well there's no backup, so there's nothing we can do".

I looked further, and can see this is AN ISSUE DATING BACK TO 2023. In nearly 3 years, this issue has STILL not been addressed by one of THE LARGEST COMPANIES ON THE PLANET.

Absolutely disgraceful. I'll be looking to move away from Pixel devices in the future if this is the level of support I can expect from them. Beyond shocking and beyond frustrated.

Google hat mein Pixel 9 Pro Fold nicht repariert mit der Begründung der Bildschirm sei gebrochen. Absolut unverständlich da das Handy nur normal bedient wurde. Ich vermute das es einfach nicht bei Google gern gesehen ist. Für ein Erstazgerät dann 666,66 € zu verlangen ist unverschämt und absolut nicht berechtigt. Diese Art und Weise hätte ich nie von Google erwartet. Enttäuschend.

I send in my phone, because of a software issue causing my display to show green stripes. Since the issue was a common issue with the google 9 , I was offered the option to have the phone repaired without charge.

I sent it in on the 11th of january, the phone arrived in poland on the 13th. Status update showed the phone was fixed on the 14th after which it would take two days to send the phone back. Because this didnt happen I contacted google support via e-mail. I received a clear as day AI geratel reply, tellibg me I wasnt allowed to ask questions for another 10 days.... u acceptable. On the 23 i received an e-mail announcing my package was on its way. However, when I opened the send details of the track and trace i git an unpleasant surprise. The phone was already in capital citybof the country where I live and they had send google a few messages letting them know my adress was incorrect. My adress isnt incorrect, so had they informed me in time the mess that followed could have been easily prevented.

The send the phone back to poland (on the 22 nd actually, so one day before i received the e-mail: "good news you package is on its way" (or something like that). The phone arrived in Poland on the 26. It's now the 29th and I still don't know where exactly my phone is or when I'll get it back. I spoke with the customer service a couple of times they send a request to the "specialist team" to get to the bottom of it. They didn't send in the request same day (friday) but the next day. When I called on tuesday a lady told me I had to wait another 3 days to ask questions and I should respect the procedures and that was it. I asked her what to do if I didn't here back on Wednesday, she told me she didn't know but that I most likely would receive a reply. Surprise: I never got a reply. I just called the CS again and they send in another request. I dont know why since there already was a request. I asked the person on the phone if they could contact the specialist team. He told me no, yet somehow the man I spoke with last Friday was able to do it. I asked how to file a complaint, appearently: you can't! What kind of amaturistic service is this? This definitely not a way to treat a customer. I can already guess the exact same thing will happen and /or my phone is lost. Either way I don't feel like I'm ever going to get it back ,so I will just have to "buy a new phone?". Were reaching the point where it turns intonstealing a phone and causing a data leak. Im not impressed witb google cs and this is the last tome i will be buying a google phone.

Mala resolución de problemas. Se excusan en que hay que esperar un cierto tiempo y ya está. Es decir, la poca flexibilidad que tiene Google para resolver los problemas de sus clientes.

Google is the worst company ever, with terrible customer service. Company needs to be dissolved ASAP

Work on support teams

I find Google Ads to be about as untrustworthy as you can get. I met with a Google Rep to learn the latest about running YouTube ads. Unbeknownst to me, he left a non-YouTube-related campaign running that I had absolutely no intention of running. $500 later, I discovered it was live. I reached out to my rep, and he never responded to my inquiry. Google refuses to refund the charge, even though I gained nothing from the campaign. Instead of taking responsibility on their end, they just take the money and run. And this to a customer who had previously spent thousands and thousands on their services. No more.

I ran a couple dating subscriptions through Google Pay. After reading all the bad stuff about these subscriptions in reviews. I decided to cancel my subscriptions prior to the renewal dates. With Google Pay all subscriptions stay open/canceled until the renewal date. Two of the three even said I had to cancel through Google Pay. The day after the renewal date, one subscription ran three 100 credit purchases through my card on Google Pay; all with different values for a 100 credit, totalling about $200. The other subscription renewed even though it was canceled. I had to cancel my credit card, file a fraudulent charges claim with the credit card company and Google Pay. Google Pay refunded the one with the smallest purchase amount, but said the other two don't fall under their refund policy; even though they're the exact same type of purchase. Google, you cant see that I canceled the subscriptions prior to the renewal date?? My new cancel date is Feb. 14th, but my usernames and passwords are no longer working on the sites. Lesson Learned: Always use two-step verification on all cards, vett sites prior to subscribing, and spend the $200 on a street walker.

Nach der Rückgabe und Rücksendung eines Google Nest Produkts warte ich nun seit über 3 Monaten auf die Rückzahlung. Ich bekomme wöchentlich die gleichen Emails mit der Versicherung, dass ich in den nächsten zwei Tagen etwas höre - nur um dann wieder dieselbe Email ein paar Tage später zu erhalten. Kauf war Anfang September bis heute keine Rückzahlung erhalten, trotz pünktlicher Rückgabe/Rückversand. Never again!

Google support is refusing to reinstate my google pay account after I filed fraud charges with my bank. I called my bank and they said that a few of the transactions went in my favor as refunded. I had this fixed after one time and now im fighting google.