First time purchasing from Tommy's and I couldn't be happier. I've been asolutely blown away with the level of assistance you get from the customer service team. They took me through all the a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can’t fault TTP. First order, placed with help via Tommy on WhatsApp at 3pm Tuesday, watch delivered by Royal Mail on Weds morning. Very fair price for a good quality piece, no marks or inconsistenc... Se mer
I know they are cheaper than the real genuine watches, but for what I paid , it’s shocking quality , can’t remove the links to shorten the bracelet and if you remove the wrap/film it comes in, you can... Se mer
I was a little sceptical at first having to send my money over, but I can honestly say this was the most seamless shopping experience ive ever had Tommy and his team offer a great experience shoppi... Se mer
Företagsinformation
Skrivet av företaget
Tommy's Timepieces is a premier online retailer specializing in luxury watches and horological accessories. Dedicated to offering an exquisite selection of high-quality timepieces, Tommy's Timepieces sources from renowned brands to ensure top craftsmanship. Our commitment to exceptional customer service, competitive pricing, and a seamless shopping experience sets us apart in the world of luxury watches. Whether you're a seasoned collector or a first-time buyer, Tommy's Timepieces provides expert guidance and a curated collection to meet your unique needs. Shop with confidence and discover the perfect watch that reflects your style and sophistication at Tommy's Timepieces.
Kontaktuppgifter
Storbritannien
- +447403104850
- [email protected]
- tommystimepieces.com
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First time ordering and would…
First time ordering and would definitely recommend! First class service and the quality of the watch is amazing!
I can’t fault TTP
I can’t fault TTP. First order, placed with help via Tommy on WhatsApp at 3pm Tuesday, watch delivered by Royal Mail on Weds morning. Very fair price for a good quality piece, no marks or inconsistency on it. I’ll order again.
I know they are cheaper than the real…
I know they are cheaper than the real genuine watches, but for what I paid , it’s shocking quality , can’t remove the links to shorten the bracelet and if you remove the wrap/film it comes in, you can’t send it back for a refund. I won’t be buying anymore or recommending to my friends
The staff were very helpful throughout…
The staff were very helpful throughout the process. I ordered. Rolex Daytona yesterday and it has been delivered this morning as promised and the quality of the watch is brilliant. Will deffo use again
Had my second watch delivered today
Had my second watch delivered today. And ordering my third already. Absolutely amazing service and excellent watches
First time purchase (Root Beer)
First time purchasing from Tommy's and I couldn't be happier.
I've been asolutely blown away with the level of assistance you get from the customer service team.
They took me through all the available options and helped me to get the best possible version of what I wanted.
I got photo updates followed by continued tracking updates until it arrived.
I admit I struggled with excitement vs patience at times but it was truly worth the wait. It's an absolutely stunning watch.
Thank you Tommy and the team, looking forward the next purchase.
Never Been Happier
I was a little sceptical at first having to send my money over, but I can honestly say this was the most seamless shopping experience ive ever had Tommy and his team offer a great experience shopping for a great product not once did I worry that my watch would not show up his support is top notch they get back to you extremely quickly and helped me with any questions I had
They say you pay for what you get but that’s not the case here I payed 130 pounds for a watch that feels like it’s worth 100x more I can’t recommend this service enough and encourage everyone that is on the edge about purchasing to take the plunge
Once you start you won’t stop
Thank you Tommy 👍
A Customer Service department that’s as good as they come.
Ordered a Rolex Datejust lookalike and Tommy’s were great on communication and delivery. Unfortunately on arrival there was a problem with the winder for altering the hands. Contacted Tommy’s and they said send it back. So I did. That was at my expense which some people moan about but it was just £5 so I’m not going to quibble if I get it resolved. I’d also taken all the wrapping and stickers off which Tommys paperwork says invalidated any returns. Tommy’s didn’t argue. A replacement was ordered immediately they received my faulty watch.
Today its replacement arrived. Fully working and I’m very pleased.
Tommy’s Customer Service is great. My experience with them is equal to luxury watch brands and I’ve owned Rolex, Omega and zenith. With Customer Service if there’s a problem you want, ideally, immediate help. Tommy’s gave me that. Thanks Tommy’s, I will recommend you.
I was a bit unsure at first but the…
I was a bit unsure at first but the watch come fast. I've just found out while adjusting the time and date the crown is faulty. I've spoken to someone on WhatsApp and they wanted me to send item back for them to have a look. Which ok is fine ive asked for a prepaid envelope as i dont think i should have to pay for return for a faulty item. ive had no answer. I've asked for an exchange ive had no answer very disappointing. I've even taken video of fault at tommys request still not answer. Very poor customer service.

Svar från Tommystimepieces
Amazing service always kept in contact…
Amazing service always kept in contact on delivery, fast delivery received my watch very next day, would definitely buy more watches of Tommy

Svar från Tommystimepieces
Purchase Experience
Excellent First Class Service, 24Hrs from order to door. Fantastic quality & communication. we will definitely be buying again to add to our collection. Definitely a 5 star service 😊

Svar från Tommystimepieces
Top service
Top service, I purchased the watch at 8 am on Monday morning and I received delivery of it on Tuesday at 11 am. The watch is a fantastic time piece and I’m about to order my second watch.
FIRST TIME BUYER
Dubious at first, but took the plunge. From sale to receipt was 3 days. Outstanding personal service. Bought a superclone, all as it should be. Will be using these guys again in the future.
No reply after raising issue with watch clasp by email!
The watch, a AAA Yachtmaster, arrived and although the dial writing and logo was hard to see, I considered for the price I payed for it this was just about acceptable. However, the deployment clasp wouldn't open without a lot of force from a screwdriver, so I complained just about that, asking for Tommy's Timepieces to do something to remedy the clasp fault and they ignored my emails or at least, didn't respond to them. It cost me £25 to get a similar rose god clasp, although it wasn't logo branded like the original one was. Not happy, so selling the watch on.

Svar från Tommystimepieces
Online watch shopping
As with any “online shop” there is always a fear of saying goodbye to your money, well you don’t have to worry here. Excellent customer service with updates on WhatsApp and Email, watch arrived in 3 days an is of a great quality. I can highly recommend using Tommys Watches.
Brilliant experience all round!!
Just received my Super Clone Submariner, absolutely delighted with the quality and finish. So much better than expected, would definitely recommend. Customer service from start to finish has been first class.
AP Royal Oak Replica Purchase
Just got an AP Royal Oak, a lovely piece, great communication again, will be using TTP’s again soon. I can once again thoroughly recommend this company, I have now dealt with them 4/5 occasions and on every occasion the service and communication has been great.
Excellent service
Excellent service ! Will be ordering again very soon
Perfect ordered a snoopy 50 th…
Perfect ordered a snoopy 50 th anniversary
Speedmaster was a pre order but came within two days great communication throu
Out and great time piece value for money
Been after one of these for a long time
Didn’t fancy ordering directly from aboard
So GB based was piece of mind will be ordering again without hesitation to ad to my watch display
Unbelievable Service & Watch
Outstanding service and product!!
Will definitely be ordering again!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







