Well after reading the 1 star reviews, I see a common theme with X1 which used to be F1 mats. They are running out of letters to rename themselves. I'm sure they will become Z1 mats soon. It appears t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very poor service and assistance with my order Placed ordered in April 2025 received delivery after 30 days Front Row mats are fine but 2nd row and 3rd row did not fit and completely messed up Pr... Se mer
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I just wanted to share with that I really love your guys work, the effort you put into making the custom mats for my Challenger. I then bought my wife mats for her 23 Durango, she totally loves them a... Se mer
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Sammanslagning
Bought a brand new 23' Audi S5 and wanted to enhance the interior. Found these custom floor mats and they completely changed the game. Everyone who steps foot in the car always compliments them. If I... Se mer
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Företagsinformation
Skrivet av företaget
Step into a new era of innovation and luxury with X1Mats, the premier manufacturer of custom-made leather floor mats formerly known as F1Mats. Our legacy of excellence continues as we embark on a new chapter under the X1Mats banner, where innovation and luxury converge to redefine the driving experience We know that customers welcome our attention to detail from the elevated sides to the extra durable heel support. From the start, we put the needs of our customers first, whether you’re a certified car fanatic or someone who simply appreciates finer things. Protect and treat your car interior with X1Mat's impeccable luxury style, and durable and comfortable automotive premium leather floor mats.
Kontaktuppgifter
Lewes, Delaware, 19958, Lewes, USA
- 3022468008
- [email protected]
- x1mats.com
3,5
Medel
285 omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Excellent company
Excellent company, very professional service, excellent products, and excellent and very fast ordering and shipping.
10 februari 2026
Omdöme utan inbjudan
22 Ford Explorer ST custom designed mats
I ordered some custom design mats from X1 mats for my 22' Ford Explorer ST. I was a little skeptical but when Maverick whom I was first dealing with was calling me to go over details and sending pics back and forth assured me I was dealing with a reputable company. yes the order took some time but i was in no rush. Once I received them< there was a fitment problem between the 2nd and third row. I have 2nd row captain seats which I specified in the order but the second row was made for bench seat so there was no coverage in between. when i called the back and sent pics to show this, they apologized for the mistake but assured me they would fix it. They told me to just keep the ones I have and they'd redo the 2nd and 3rd row to correct the fitment. I understand mistakes happen and they held true to their name to make it right, which they did. I was truly impressed. the second order came not long after and was done right. I really love the mats. They look awesome. the special details I requested were all done the way I asked and look great. In the end, I'm very happy with the great service and quality of this company. I should also mention that Drake helped out with getting my order corrected and was top notch in making thigs right.
would definitely deal with them again. thanks to the team at X1!
Chris
21 augusti 2025
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Very disappointed
I placed my order for my mats in November of 2025 and still haven't received them. Every time I call all they do is lie about my order. And they won't refund my money. So I don't advise anyone to shop with this company
26 januari 2026
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Ordered in Aug its now Jan and still…
Ordered in Aug its now Jan and still getting run around. Trying to get refund but being told has to go to upper management.. they keep blaming DHL
EDIT: Its now February 4th and still nothing has been done. $1000 not refunded. No emails no calls, Nothing.
This is the worst company ever to deal with.
18 januari 2026
Omdöme utan inbjudan
Svar från X1Mats
Hey Bobbi,
We understand how frustrating delays can be, and we’d like to clarify the situation accurately.
Your order was custom-made, and once production was completed, it was handed over to DHL for international shipment. At that point, delivery timelines and movement updates are controlled by the carrier, not by X1Mats. We did not “blame” DHL as a way to avoid responsibility; we provided that information because it reflects the actual status of the shipment once it left our facility.
Regarding your refund request, any cancellation or refund for a completed custom-made order must be reviewed by upper management, as outlined in our policy. This isn’t a runaround; it’s part of our internal process to ensure decisions are handled fairly and consistently.
We have remained responsive and transparent throughout, and we are continuing to review your case to reach a proper resolution. X1Mats has been operating since 2019, and we take customer concerns seriously, even when delays are caused by factors outside our direct control.
We appreciate your patience while this is being finalized and remain available to assist.
- The X1Mats Team
Well after reading the 1 star reviews
Well after reading the 1 star reviews, I see a common theme with X1 which used to be F1 mats. They are running out of letters to rename themselves. I'm sure they will become Z1 mats soon. It appears they use the same excuses to every issue. Tarrif issues, shipping issues, Dubai issues. Zero accountability, and they almost never return calls or emails. I have left multiple messages as they no longer answer their phone. They even sent me the wrong color and the mats don't even come close to fitting the vehicle. I sent them photos and videos and months have gone by with no answers. I guess it's time for small claims court on this, as they seem uninterested in resolving the issue.
15 september 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello Hayden,
We’d like to address your review with clarity and facts, as several points need correction.
Yes, X1Mats was formerly known as F1Mats. This was a deliberate rebrand that took place as we expanded our product line beyond floor mats, adding premium interior accessories such as seat covers and additional customization options. The rebrand reflects growth, not instability. We’ve been in continuous operation since April 2019, serving customers worldwide for nearly 7 years.
Regarding communication, our records show that we have remained actively in contact with you throughout this process. While there can occasionally be a 1–2 business day delay due to volume or time zones, we do not ignore customers or avoid follow-ups.
On the color issue:
1. The color you originally selected became temporarily out of stock, and this was communicated to you.
2. We discussed alternatives while waiting for restock.
3. Unfortunately, a factory-side fulfillment error resulted in the wrong color being shipped, something that was not intended for your order.
Once you informed us, we took responsibility immediately and confirmed that a replacement in your preferred color would be produced, and as soon as you approve the custom design, we will share with you soon. That replacement is being custom-manufactured specifically for your vehicle, which will also resolve the fitment concerns you mentioned.
This is not a case of “zero accountability.” A mistake occurred, it was acknowledged, and a corrective solution was put into motion. That is accountability.
Delays related to custom manufacturing, international logistics, or government regulations are not excuses, they are realities of producing premium, made-to-order products rather than mass-produced items. What matters is how a company responds when something goes wrong, and in this case, we responded with transparency and action.
We remain available to you and fully intend to complete the replacement as discussed.
- The X1Mats Team
#TeamReynolds10921
Was able to meet my customized needs and personalized products. Highly recommend and will return for more produ
22 december 2025
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Svar från X1Mats
#TeamReynolds10921, Love it!
Thank you for trusting us with your customized and personalized setup, that’s exactly where X1Mats shines. We’re glad we could bring your vision to life, and we can’t wait to work with you again on your next project. Appreciate the recommendation and the support!
- The X1Mats Team
Lack of Communication - Still have not received order placed in Aug
Hi, sharing for awareness. Do not order from this company. At first, I thought they were decent. I ordered mats for my Audi in 8/16/24 and am still waiting. I have been in contact with representatives since October regarding my order. I spoke with a manager on Friday who lied and said the order would be updated this past Saturday. I have a tracking number that was created and has not moved since 12/5. The company said that DHL has the mats. But when I called DHL support number, they stated that they had not received the product from the company. This company is not truthful! Horrible communication about the order. No movement on tracking since 12/5 is overseas.
16 augusti 2025
Omdöme utan inbjudan
Svar från X1Mats
Hi Kiana,
We understand your frustration and would like to clarify the situation accurately.
First, this was not a lack of communication. Our team has been in contact with you since October, including a direct conversation with a manager. At no point were updates ignored or withheld.
Your order, like all X1Mats products, is custom-made to order. During this period, we experienced an unforeseen surge in order volume, which extended production timelines. This was communicated to you.
Regarding shipping:
1. Your order was completed and handed over for shipment, and a tracking number was created on 12/5.
2. The delay you’re seeing is not from X1Mats, but from DHL’s international logistics process.
3. The DHL representative you contacted was from the destination-side support, not the origin hub, which is why they could not yet see movement. This distinction was explained to you.
4. DHL did collect the shipment; the delay occurred during their international transit process, something we do not control.
It is incorrect to state that we were “not truthful.” Once a shipment is transferred to the carrier, timing and scan updates are fully dependent on the carrier, not the seller.
It is important to note that your order has since been successfully delivered. The delay was logistical in nature and outside of our control once the shipment was with the carrier.
This was also your third order with X1Mats, which clearly reflects prior trust in our products and service. Delays are never intentional, and we do not benefit from them in any way.
X1Mats has been operating for over 6 years, delivering premium, custom-made mats worldwide. While international logistics can occasionally experience delays, our commitment to transparency, communication, and quality remains unchanged.
We appreciate your patience throughout the process and hope you are now enjoying the quality and craftsmanship of your mats.
- The X1Mats Team
Very poor service and assistance with…
Very poor service and assistance with my order
Placed ordered in April 2025 received delivery after 30 days
Front Row mats are fine but 2nd row and 3rd row did not fit and completely messed up
Provided videos and Photos they never replied with refund or replacement
Not happy customer at all and will not recommend them to anyone to purchase or do business with them
2 maj 2025
Omdöme utan inbjudan
Svar från X1Mats
Hey Mohammad,
We’re sorry to hear about your dissatisfaction and would like to clarify the situation for accuracy.
Your order was delivered within the expected timeframe, and when you raised concerns about the 2nd and 3rd row mats, our team reviewed the photos and videos you provided. Based on that review, the mats themselves were manufactured correctly for your vehicle. This same configuration has been produced for this model many times without fitment issues.
What we identified was an installation issue, not a manufacturing defect. Our mats are designed to replace the factory carpet, not sit on top of it. We advised removing the original carpet and making the necessary adjustments for proper installation, and we also provided guidance on how to do this correctly. Unfortunately, those steps were not followed, which led to the appearance of a fitment problem.
For this reason, the concern did not qualify for a refund or replacement under our warranty policy, which applies to verified manufacturing defects, not installation-related issues.
X1Mats has been producing custom-made mats for over 6 years, and proper installation is essential to achieving the precise fit our products are designed for. We understand how frustrating this can be, but it’s important to distinguish between a product defect and an installation requirement.
We remain available to assist further should you decide to proceed with the recommended installation steps.
- The X1Mats Team
Very friendly experience
About a year ago I ordered floor mats for my slingshot. The customer service was very good and I received them within a month and they fit perfectly. I decided to order a few more items for my slingshot and they called me to verify my order. I picked standard shipping and it was $42 but when I was checking out it doubled to $84. I asked about it and they stated it was $42 per item. But the person on the phone told me they can put both items in the same box and change the shipping to express shipping so I can get it within a week. They are very friendly and helpful.
3 december 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello Paul,
Thank you for sharing your experience! It’s great to hear that your first set for the Slingshot fit perfectly and that you felt well taken care of again when you placed your follow-up order.
We’re glad our team was able to walk you through the shipping options and find a solution that made sense by combining the items and getting them to you faster. Providing clear communication and helpful options is exactly what we aim for.
We really appreciate your continued trust and look forward to getting your new items to you soon!
- The X1Mats Team
My Slingshot interior look really good…
My Slingshot interior look really good with the match. They had good customer service so it really didn’t take that much time to get my max. You called the answer the phone on time.
25 oktober 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello Victor,
Thank you for sharing this! We’re glad to hear your Slingshot interior is looking sharp with the new mats; that’s exactly the kind of upgrade we love helping with. And we’re happy the process felt smooth for you! Our team works hard to be responsive and easy to reach, so it’s great to know that we made a difference.
Enjoy the new setup, your Slingshot is definitely turning heads now!
-The X1Mats Team
Top of the line and best customer service
Their quality is top of the line and I’ve used it before for our Tesla Y and my wife loved it! This time I’m getting one for our GLE . When you get bad experience you stop…but when they do a good job- it's worth sharing and the world should know as well , strong work guys !!!
17 november 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello C.E
Thank you so much for this. We genuinely appreciate you taking the time to share it!
It means a lot that your Tesla Model Y mats made such a strong impression, and we're excited to be part of your GLE upgrade too. Hearing customers say they come back because the experience was "worth it" is exactly the kind of feedback that keeps our whole team motivated.
Thanks for spreading the word and recognizing the work that goes into each custom set. We're grateful to have customers like you who notice the details. Strong work from our side, too, for the amazing support!
-The X1Mats Team
Omdirigerad
Don't buy from X1 mats if you are…
Don't buy from X1 mats if you are looking for a good buying experience.
I waited 3 months on my back mat for a Slingshot. Once it finally arrived, it did not fit. I was told that a warranty "ticket" was opened but now they won't even respond. Im assuming that they have no intention on making this right, so I will try to open a dispute case with my payment source.
Its really a shame that companies treat people like this. No accountability whatsoever. I hope your business fails miserably.
16 november 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello Marty,
We understand your frustration, and we’d like to clarify the full context of your order for transparency.
The extended wait you experienced was not due to negligence or lack of accountability on our part; it was caused by a temporary U.S. Customs tariff hold, which affected many imported shipments during that period. This situation has since been resolved and no longer impacts our customers.
Once your order arrived, you raised a fitting concern, and our team immediately opened a case, reviewed your photos, and confirmed that a replacement was needed. We also reached out to you directly, and during our last communication, you were fully cooperative and aware that the replacement is already in production.
It’s not accurate to say we “won’t respond” or have “no intention” of making things right. Every message and call on your account has been handled, and the replacement process is actively moving forward.
X1Mats has been in business for over 6 years, producing custom-made, premium-quality mats with a clear warranty and support system. We take customer concerns seriously, including yours, and we remain committed to resolving this fairly.
Your frustration with delays is understandable, but wishing failure on a business working to fix an issue does not reflect the reality of the support we’ve provided. We hope once your replacement arrives, you’ll feel differently about the experience. 😊
-The X1Mats Team
Quality products and attention to…
Quality products and attention to detail. I have ordered the Vanderhall Venice mat and after installing it my trike got sold instantly on the marketplace. The X1Mats will make your ride feel at luxury level. So far I'm happy with the outcome of my investment.
1 juli 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello Robert,
Thank you for sharing your experience, that's an incredible outcome! Having your Vanderhall Venice sell so quickly after installing the mats says a lot about how much they elevate the overall look and feel. That luxury-level finish is exactly what we design for.
We're glad the investment paid off for you, and we appreciate you choosing X1Mats to upgrade your ride. Whenever you're ready for your next interior transformation, we'll be here.
-The X1Mats Team
Customer Centered Company!
My Son had ordered mats from this company and highly recommended them to me. I have ordered car/truck mats before from another brand previously and was mostly satisfied with them, however, this company provided some things that the other brand did not and that was customization, customer support and customer satisfaction! My Son was right…X1 Mats are made with high quality and offer customized professionally made mats. They offer multiple options for customized mats that hold up under extreme weather conditions! Even when we took the vehicle to the beach, the sand that we would have spent hours vacuuming out was easily brushed out with these mats. The colors, stitching and logo options are too numerous to mention. I get compliments on my mats from everyone who sees them. When I ordered the back set for my truck, I accidentally chose the wrong cab size. Realizing my mistake, I contacted the company and spoke to Maverick, who assured me he would check into it and make it right…that kind of customer service and satisfaction is hard to come by these days…especially when it was the customers fault. I will be ordering all of my mats from X1 Mats for years to come!!
11 november 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello Dr. Donna,
Wow! This review truly made our entire team smile! Thank you for taking the time to share such a thoughtful experience. And please tell your son we appreciate the recommendation, we love hearing that X1Mats runs in the family now.
It means so much to hear you noticed the difference in customization and craftsmanship, especially after trying other brands. We put a lot of heart into designing the mats that don't just look beautiful, but actually make life easier, so knowing the beach sand brushed off without a fight feels like a victory for us, too.
Your compliments about the colors, stitching, and logo options really hit home. Every one of those details is intentional, and it's awesome to know people are noticing them when they see your vehicle.
And Maverick- he'll be grinning from ear to ear when he reads this. He takes real pride in making things right, even when the mix-up wasn't on our end. That's the kind of service we stand behind, and it's great to hear that it mattered to you.
Thank you again for trusting us with your mats - and for already thinking ahead to future orders. We're excited to keep creating pieces you'll be proud to show off for years to come.
-The X1Mats Team
Good quality products and very friendly…
Good quality products and very friendly customer service and helpful!
27 oktober 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello Nathan,
Thank you so much! We’re really glad you’re loving the quality. our team puts a lot into every custom set. And hearing that our customer service made your experience even better? That’s the part that means the most to us. Always here to help!
-The X1Mats Team
Well worth the wait!
Well worth the wait! These mats look amazing and really took my interior to the next level! The quality can not be overstated. They fit like a glove and cover every section of my stock carpets. When you order custom made parts from a good company, a short wait is to be expected. Customer service was fantastic. I was easily able to contact them by phone for updates and they were always very helpful and professional. Very pleased with this purchase and highly recommend!
21 oktober 2025
Omdöme utan inbjudan
Svar från X1Mats
Rob,
This review just made our whole week. Thank you!
Your set truly transformed your interior, and seeing your posts on Instagram always reminds us why we love what we do. That fit, that coverage, that full interior upgrade… You wear X1Mats the way they were meant to be shown off.
You’re absolutely right, real custom work takes a little time, and we appreciate customers like you who understand that craftsmanship > shortcuts. Hearing that the mats fit like a glove and exceeded expectations is exactly the feedback our production team lives for.
And thank you for the kind words about our customer service! We’ll always be here to keep you updated, answer questions, and hype your build right alongside you.
We’re grateful to have you as part of the X1Mats family. Keep sharing those interior shots, because your setup is seriously next level.
-The X1Mats Team
No Support
I initially ordered a set of mats in July of 2024. They arrived a few weeks later. The 2 front mats did not fit the car. I immediately reached out to the company and they were initially responsive. I took detailed pictures showing the problems.
They said they would make me new front mats.
I checked in periodically and got non-answers about mix ups in production.
My last inquiry was in May of 25. I just contacted them again. We'll see if anything happens. I expect nothing and now I'm out roughly $500. Save your money, order elsewhere.
19 oktober 2025
Omdöme utan inbjudan
Svar från X1Mats
Hi Echo RS,
We take all feedback seriously, but after thoroughly reviewing our records, we were unable to locate any order or communication under your name. This is unusual, as we keep detailed logs of every customer interaction and warranty claim.
At X1Mats, there is a clear process in place for any fitting concerns. Once verified through photos, a replacement is always produced and shipped. We never leave a customer unresolved, which makes this situation very concerning if accurate.
To assist you properly, please reach out to us directly at [email protected] with your order number, full name, and vehicle details so we can investigate immediately. If the purchase was not made through our official website or verified partners, it’s possible it did not come from us.
X1Mats has been serving customers worldwide for over 5 years, and our commitment to quality, fitment, and customer care remains the reason so many trust us with their vehicles. We’d appreciate the chance to verify this and make things right if this was indeed an X1Mats order.
— The X1Mats Team
My go to company!
Alright! A few months back i found out that x1mats or f1mats as previously known before, also makes seat covers. I saved up and bought a set maybe 3 or 4 weeks ago. They arrived last week and I had em installed today on my yukon and boy do they fit nice and a glove fit as advertised! They totally match the floor mats i got from them last time and they do not disappoint.
I don’t know why all these haters are giving this company a negative review, they are the only ones by far providing the best quality and price out there. Surely it takes some time to arrive, you all gotta understand that THESE ARE ALL CUSTOM MADE, they don’t just magically appear from thin air. And because of that orange man! Don’t blame companies that are doing their best, its our own administration sticking us from behind.
To anyone thinking of going for x1, don’t listen to the haters, they have so much free time to ruin others.
I will keep coming back to x1 mats for all my interior needs. I just sure hope they offer more than just floor mats and seat covers
7 oktober 2025
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Shocking service or they have gone bust
Edit following response from X1Mats.
1. The website did not specify additional time needed when ordering and you still failed to meet the extended delivery deadline with no explanation and no response to my emails.
2. No, you have not refunded the expedited freight as you claim below despite agreeing to do so. Therefore your claim that it was refunded immediately is a lie!
3. No, throughout the process your team did not remain responsive. Other than the notification of the initial delay there was literally ZERO response to emails and calls until after I posted this review and after I had claimed a refund from the bank for failure to deliver. Another bare faced lie!
4. Arrogant and patronising response regarding the time of day I made phone calls. I work with Americans daily and well aware of the time difference. I advised you that I called at 9:30am your local time in Delaware which is after your published opening time.
5. It is also noted that you only responded AFTER I had made the refund request via my bank and after I had left this review and after I had notified you of such.
Totally unacceptable service and totally unacceptable response here. Even more reason not to use X1Mats. If only I could give zero stars!
………..
Ordered 8th August and paid extra for expedited delivery in order to receive them by the 20th August. X1 called on the 11th August to advise it was not possible and that they would be shipped in 35 working days giving a shipping date of 22nd September. I accepted that and X1 agreed to refund the charge for expedited freight. Since the 22nd September I have sent numerous emails asking for an update, all have been ignored. No answer on the phone either.
I also see that reviews here have not been responded to since mid September either. All this leads me to believe that this was either a scam or the company has gone out of business and i am left with no choice but to recover the payment made from my credit card.
13 oktober 2025
Omdöme utan inbjudan
Svar från X1Mats
Hello Callum,
Thank you for sharing your feedback. We’d like to clarify a few details for transparency.
Your order was for a right-hand drive configuration, which we do offer for select vehicle models. However, your specific model required additional development and fitment work to ensure the mats met our exact standards for precision and quality. This process takes longer than standard left-hand drive production, which is why our team advised a 35-working-day timeline. You accepted this adjusted schedule, and we also refunded the expedited shipping fee immediately after confirming the update.
Throughout the process, our team remained responsive via email. The only calls we missed were those made outside our operating hours, as you are located in the UK while our customer service operates on U.S. time.
Once you decided to initiate a refund request through your bank, we respected your decision and allowed the process to move forward from your end.
To clarify, X1Mats is not a scam and has not gone out of business. We’ve been proudly operating for over 5 years, producing premium, custom-made mats for customers worldwide. The consistent communication, issued refund, and updates on production timelines all reflect our transparency and commitment to doing things the right way.
We regret that this experience wasn’t as smooth as intended, but please rest assured, delays on special configurations are never about neglect; they’re about taking the extra steps to get it right.
-X1Mats Team
Svar från X1Mats
Hey Gina Marie,
We’ve checked our records thoroughly and couldn’t locate any order or inquiry under your name or email. To assist you properly, please reach out to us directly at [email protected] with your order number or confirmation email, and we’ll be happy to look into this right away.
At X1Mats, we take every concern seriously, but we also want to ensure all reviews reflect genuine customer experiences. As of now, we have no record of any order or pending shipment under your details.
For transparency, X1Mats has been serving customers worldwide for over 5 years, producing custom-made, premium-quality mats and maintaining full tracking on every shipment. If you are indeed a customer, please contact us so we can resolve this immediately. If not, we kindly ask that this review be updated or removed to maintain fairness for all.
-The X1Mats Team
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