Credit Union of New Jersey Reviews 4,404

The experience was excellent, Alex Alavado’s customer support was very helpful, the knowledge he provided to us and to the rest of his peers while we were there was unbelievable, everyone kept calling... See more

Because of internet social media so many people are experiencing life changing problems. Being a senior citizen living on a fixed income l was becoming more and more concerned about using the internet... See more

I called this morning regarding an issue that I have been trying to resolve for a few months. I requested a supervisor, and Anthony Cannon assisted me. Anthony went above and beyond to calm me down an... See more

Sandra exhibits exemplary customer service. She is beyond professional, she is authentic, compassionate and genuinely cares for people. She is able to pivot seamlessly and address all issues of the br... See more

CUNJ is better than banks. There are more options with reasonable rates. I’ve always experienced great customer service support. Recently, I consolidated my credit cards with a lifestyle loan and Rega... See more

I’m am writing this exceptional review as a long time repeat client of the CU of Nj Branch location @ 691 US Highway 130 North Hamilton, NJ 08691 United State Where i had the pleasure o... See more

We had a wonderful experience with Shaneice at the Ewing Branch. We came into the bank in crisis mode and she calmly explained everything to us and helped us resolve our issue. She was very friendly a... See more

My experience meeting with the representative. Was nothing but kind and courteous. And they give you their undivided attention. And when you enter in the credit Union of New Jersey you’re greeted wi... See more

everything went wrong. the representative that”sold” the credit union of nj lied about every single benefit. 6 and 4 % interest if you do 3 things- we’ll all 3 done but rules change every month - and... See more

I have been a customer of The Credit Union of New Jersey for nearly 30 years! The credit Union of New Jersey has very competent and professional people that always have answers when I have questions.... See more

Very courteous in the helping with the process of reestablishing my savings because I was unaware that there was no activity for a year. It would go into dormant status, still waiting for a response,... See more

I'm a member with NJCU for over 37 years. To avoid the travel, crowed and the difficulty to get an appointments on Saturdays, I have been going to Hamilton Township Branch since opened. I would like... See more

CUNJ can be difficult with the way they do their policies. Some accounts only get interest every quarter, and they transfer money from your account without your approval. They also send unnecessary em... See more

My recent experience at the NJ Credit Union was excellent. I came in looking for an auto loan after being in a car accident where my vehicle was totaled. Tamiour was a tremendous asset during my visit... See more

Mr. Mcguil Pierre is a wonderful and well informed professional. Genuinely interested in helping me complete my new account application and answered all my queries with the utmost thoroughness. Really... See more

I really need help with debt consolidation, and I was able to receive a Home Equity Loan through the Credit Union of New Jersey. This has been a huge help and relief. Thank you, Ms. Narda Herrera and... See more

My husband is handicapped, he makes the deposits through the drive through he has asked numerous times for a receipt. He has been told you must go into the bank for a receipt or the internet. That’s a... See more

I always feel welcomed and well cared for at the Credit Union. Years back, I got a small auto loan which I had no trouble paying back, and I have been using the CUNJ for my savings account. All the fo... See more

Angeline was wonderful to work with - careful, thorough, professional, gave me confidence in my requests, easily made changes to my requests. Also appreciated her polish and calm. She answered my qu... See more

"After making several calls over two days without getting a solution." I made one final call and talked to Austin. He was invaluable. He fixed my problem in under 8 minutes. Thank you, Austin! You've... See more

Once again Narda Herrera was great to deal with! However.... I've been a member since 1995 (over 30yrs)! I've had multiple loans with CUNJ during this time. I was very disappointed to find out tha... See more

I had to visit two locations to receive an auto loan APR that is advertised on the CUNJ website. The supervisors and also the loan officers should be aware of all company policies. The loan officers c... See more

I had 2 small checks to cash and spent about 15 minutes in line with just two people ahead of me. You need more people at lunch hour or call for more help when you are waiting on customers with more l... See more

everything went wrong. nobody has a clue in customer service, if i call three times i get three different answeres. I am not allowed to pay more than twice the monthly amount online, and it is incredi... See more

The company is putting people first... thier customers. Customer service is key in today's climate, when businesses are relying on a chat feature. Doing business face to face is resuring that you... See more

I spoke with a specialist today named Anthony C. Who helped me with resolving an ACH dispute. Anthony was personable and polite-a true professional. He is an asset to the CUNJ and I can’t thank him en... See more

It was a pleasure to work with Sandra Girgis through out the loan process. Sandra is knowledgeable, pleasant and an excellent communicator. Also, Taymour at the front desk was very helpful and plea... See more

I was told on Friday that my auto loan was approved so I relayed that to the dealer. Today I was informed the loan is still under review. Kyra Glover has been great but she is the only person wh... See more

I had an issue with my credit card and Anthony was immediately very helpful. I'd been stressing about my finances and his kindness helped to relieve the pressure. Not only was he able to get my card r... See more

I had to go in person because my mobile deposit did not clear and was rejected as the check was made out to my other name. I had no trouble depositing other checks made out this way but this time it w... See more

I have been a member for 23 years. In that time, I have had a used car loan and 2 share secured loans. I recently inherited some money and found member services very helpful with suggestions on how to... See more

I went to the credit union at the Hamilton location for a personal loan on Tuesday 05/27/25. I was seen by Mr. Mcghill Pierre who helped with the process of the application and kept communicating with... See more

Everyone was very polite and helpful. i initially went to the teller for something that required a check-in and they quickly and politely directed me where I needed to be. i was promptly checked in an... See more

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;credit Union of New Jersey helped me to process a date for my loan payment to be taken out automatically so my loan payment was NOT marked late. Thankyou CU-New Jerse... See more

Well, I hadn't purchased a vehicle in about 20 years, so clearly much has changed in this time period. Your staff, in particular, Mr. Mcgill Pierre, was outstanding, in guiding me in the right directi... See more

Credit union has too many small issues. My company deposits my check and it’s available by Thursday every two weeks. Waited until Monday for money I needed and no back alert issued via text or email t... See more

Working with Monica was a pleasure. She is very knowledgeable and professional. She has a calm voice and demeanor. She even followed up with me when she said she would. It's always a plus when a profe... See more

Everyone did an amazing job assisting me with my account, and the technical issue I had was resolved. The customer service is also amazing. I love Credit Union of New Jersey I’m a member there because... See more

Money has been moved around without my permission. The credit union has charge it's online banking format I was told on Monday 6/16/25 and I'm hearing from other members about this issue. There should... See more

I have been with CUNJ for quite a long period of time. They have been nothing but professional, and helpful towards financial stability making my needs easy. This has made it more trusting to pass o... See more

Have not had a bad experience thus far but nothing is clear and everything is muddy/non intuitive. From the application, how the accounts work, the account numbers themselves, etc. The bank I just cam... See more

Excellent customer service your employees Mcghill Pierre from out of hamilton NJ office and Reagan out of Ewing office was Great help and had the best customer service. No complaints. Everything got d... See more