Everyone at the Logshed are extremely helpful. I have been purchasing logs from them for quite a few years and they always do their best to arrange delivery when is best for me. The delivery drivers are so helpful. I wouldn’t use any other company. 

Easy to order and next day delivery free excellent 

Great fast and reliable service. Tom rang and arrange the delivery and was very helpful 

Lovely quick delivery and places where asked, good quality wood as always.

Highly recommend Tweeds. Great prices, brilliant service and cannot fault. 

We have used Marsh Fuels for our central heating bottled gas for a number of years, the phone is always answered in a cheerful manner and delivery is prompt, what more could you ask.  Wouldn’t hesitate to recommend. 

Residing just 4 miles from the local depot in the Scottish Highlands, we initially noticed a sizable stock of firewood pallets available. We placed an order via phone, expecting delivery within 5 business days. However, after some delays, we were informed the item was out of stock and advised to modify our order. The modified order missed the expected delivery window, and only after multiple follow-ups were we informed it would take longer as it needed to be shipped from England. Frustrated, we decided to cancel the order. Despite assurances of a refund to our credit card for the significant amount of £224, it did not appear. We pursued the matter repeatedly but received no callbacks or resolution until we escalated it to the finance department. Only then was the cancellation acknowledged and a refund promised. We are still waiting on this.Given this experience, we will not be returning to this company, and in our community, maintaining a good reputation is essential. Ferguson should be aware. 

​I am extremely disappointed with my recent experience with House Fuels. From the logistical nightmare of the delivery to the poor performance of the budget smokeless fuel, the entire process has been a headache.
​Delivery Failures
​The delivery experience was incredibly frustrating and lacked any real communication:
​Broken Promises: My delivery was originally scheduled for Monday, January 12th. It never arrived. It was then rescheduled for the 13th, which also passed with no delivery.
​Misleading Information: I was sent several delivery time slots that proved to be completely inaccurate.
​Logistical Errors: When the fuel finally arrived on the 14th, the driver went to the wrong street entirely, adding further delay to an already late order.
​Product Quality Issues
​The "budget" smokeless fuel is unfortunately not worth the saving. While it burns hot initially, the quality is some of the worst I have used:
​Massive Ash Content: It leaves behind "tonnes" of red ash that resembles fine gravel.
​Clinker Problems: The fuel produces significant clinker that clogs up the fire grate, requiring constant maintenance.
​Poor Heat Retention: It burns hot but cools down far too quickly, making it inefficient for sustained heating. It feels like a very poorly manufactured product.
​Final Verdict
​The only reason this isn't a one-star review is that the company provided a £30 refund as an apology for the service and product quality. However, even with the discount, I cannot recommend this fuel. The amount of waste and the stress of the delivery outweigh the cost savings, and the customer service staff stated that the labelling of low ash on the bags referred to low ash content in the smokeless fuel and not what it gave off, which means she didn't know what she was on about as they don't put ash in smokeless fuels. 

Best in Coal Supplier

Companies
(23)

Recently reviewed companies

The Log Shed

InstantLogs

Globaltic Ltd

The Boatyard

Coal Drop: Nationwide Fuel Suppliers

Sevenoaks Firewood Limited | Kiln Dried Logs

Tweeds

Marsh Fuels

Fergusson Coal

HouseFuel

Newest companies

Tweeds

The Coal Shop

The Log Shed

Globaltic Ltd

Hitzental

Connon Brothers Ltd

The Boatyard

Sevenoaks Firewood Limited | Kiln Dried Logs

Coal Drop: Nationwide Fuel Suppliers

InstantLogs

Related categories

Electric utility company

Electrical Sub-station

Energy Equipment and Solutions

Energy supplier

Gas company

Best in Coal Supplier

Companies(23)

Recently reviewed companies

The Log Shed

InstantLogs

Globaltic Ltd

The Boatyard

Coal Drop: Nationwide Fuel Suppliers

Sevenoaks Firewood Limited | Kiln Dried Logs

Tweeds

Marsh Fuels

Fergusson Coal

HouseFuel

Newest companies

Tweeds

The Coal Shop

The Log Shed

Globaltic Ltd

Hitzental

Connon Brothers Ltd

The Boatyard

Sevenoaks Firewood Limited | Kiln Dried Logs

Coal Drop: Nationwide Fuel Suppliers

InstantLogs

Related categories

Electric utility company

Electrical Sub-station

Energy Equipment and Solutions

Energy supplier

Gas company

Companies
(23)