This company is collecting a high volume of reviews from unsupported methods that undermine the integrity of the process, and can lead to bias.<br /><br />Trustpilot provides companies with free and supported methods of automated collection, which are designed to collect reviews in a fair and consistent way.

You should know

It was a pleasure to be able to attend some of your shows. I’m always looking forward to new offers. 

Don’t take umbrellas! Richard head security team take them off you. Then leave them in a pile outside the venue meaning the skip rats that want a free brolly can help themselves I think it’s disgusting that you treat paying customers property so poorly. Ought to be made to pay for replacements. 

The review is about His Majesty's Theatre, The Phantop of the Opera show.
The show is good, but the whole experience was completely destroyed by absolutely incompetent rude staff, who, instead of taking care of customers are trying to rob you. 
Me and my husband were having a date night yesterday, went to the theatre and my husband gifted me a bouquet of roses. However we were stopped at the entrance and were told that "flowers are not allowed in the theatre". First of all, since when? Even within their performance it's shown when Christine Daae comes to her room after the successful debut, she is carrying lots of flowers. Theatre was always surrounded with flowers at all times in all eras! And now suddenly "not allowed". The reason mentioned is "someone might have allergy". Well... let's look at the URMC hospital review: "The pollen of most flowering plants, such as roses, is heavy, waxy, and spread by insects. These plants generally don't trigger allergies."(unable to provide a reference link, but this research is on the URMC website). So the reason is initially made up. Next, they are saying that they will store our flowers... if we pay for storage!!! If the reason is health and safety, on their opinion, do we really need to pay for it??!!! Charging money for something they consider health and safety???!!! And the last and most ridiculous part. Both staff at the entrance and manager were referring to their "Terms and Conditions"(TaC) that were supposed to say that flowers not allowed. Worth mentioning, that upon request these TaC were NOT presented, instead manager rudely told us to go and read it on website. OK, I'm not lazy, I went on the website to read it, and guess what? NOT A SINGLE WORD ABOUT FLOWERS! Food and drinks - yes, flowers are NOT mentioned (Trustpilot does not have an option for pictures, otherwise I would have submitted a screenshot). How do I suppose to understand that they are not allowed? Citating: " Customers are not permitted to bring any items into the theatre which are illegal or are deemed by the theatre management (at their sole discretion) to pose a health and safety risk, affect the enjoyment of others, cause disruption to the performance or cause damage to the Company’s property." 
Once again: "deemed by the theatre management". This is how how they cover up their robbery! If at some point management will decide upon their discretion that you scarf or shoes are not allowed, cause they have laces and someone can be suffocated with it, they will force you to pay for storing your shoes. And to avoid this you suppose to be a mind reader, cause this it NOT mentioned in the TaC that the fully incompetent manager was sending me to read, and fully remains on his decision, now matter what bs it is! And yes, you suppose to understand it from literally nowhere that flowers are dangerous and will not be allowed to the place that historically was always surrounded with flowers, whether it's for artists or customers!
Not saying that the theatre has actually lost money trying to rob us on such an inadequate reason. As initially we were planning to arrive earlier and spend way more than the flower storage in the bar for snacks and drinks. But after being treated like garbage by rude, incompetent, robotic manager, we refused to spend a penny! 
What needed to be done instead: apologise for inconvenience, accept the fact that there were actually no warning of flowers prohibition mentioned anywhere, accept flowers free of charge for storage, wishing us good evening and letting us go and happily continue our date and keep spending money at the caffe. 
What we get instead: spoiled mood for customers, spoiled impression of the show, theatre looses money for customers are not willing to spend a penny on snacks or merchandise. Therefore, please, teach you customer service to work appropriately, stop lying to customers about TaC that don't exist, apply flexibility and stop being robotic!
And once again, this complaint is not about being charged for storage. If both prohibition and storage price was clearly mentioned in advance - no issue. But the complaint is about poor communication of theatre rules (which are totally inadequate), lies and rudeness of staff, complete inability of a manger to handle even a very simple situation. Hope things will change and customers will be treated with respect and care, but not as a walking wallets.


Andy was perfect with our recent travel to and from the airport. On time even though is was early morning and the communication was perfect. Would highly recommend 

Best in Concert hall

Companies
(4)

Recently reviewed companies

ShowFilmFirst

Co-op Live

LW Theatres

Andy's Travel

Newest companies

Crofton and Park

Co-op Live

Andy's Travel

LW Theatres

ShowFilmFirst

Related categories

Amateur theater

Amphitheatre

Ballet Theater

Dinner theatre

Drama Theater

Best in Concert hall

Companies(4)

Recently reviewed companies

ShowFilmFirst

Co-op Live

LW Theatres

Andy's Travel

Newest companies

Crofton and Park

Co-op Live

Andy's Travel

LW Theatres

ShowFilmFirst

Related categories

Amateur theater

Amphitheatre

Ballet Theater

Dinner theatre

Drama Theater

Companies
(4)