I ordered 6 vegan and 6 normal and they didn’t label which one was which. Flavours were ok and the donuts were big. 

product is no good if customer service is NOT there no phone number no email 

I used Santiago’s for a corporate event. The cart is very smart looking with the choice to add a logo and the selection of ice creams and sorbets is great! There was a delay with their arrival due to a sorbet issue but the team were very professional and got up and running quickly. I would use them again. 
 

A great experience to celebrate my grandsons birthday. Esme was a wonderful host - knowledgeable, helpful and amusing. We all enjoyed ourselves and will certainly recommend this experience to others.

This is, without a doubt, my favourite gelato in the world — and I’ve tried plenty across Europe, the US, and beyond (I know tastes are subjective, but still!).

That’s why it genuinely pains me not to give them 5 stars. The problem isn’t the gelato — it’s outstanding — but the inconsistency of the experience, especially at the four Canary Wharf branches (it may be different elsewhere).

One day they’re out of pistachio (their signature flavour) across every store, the next day you fancy a hot chocolate but they’re only doing smoothies, and then suddenly hot chocolate is back again. Similarly, the Dubai flavour was at one point available only via the app, only for takeaway, and only in 750ml tubs — only to switch a few days later to being sold by the scoop.

The quality is exceptional, but the unpredictability makes visits a gamble. These guys are brilliant — they just need more consistency in their offering.


We have worst experience here, placed an order and got approved and deducted from my account. The representative Jabeen insisted it was declined and asked me to show proof and I have showed the transaction and notification from my account and still was rude and said bank will return back tough I said I have similar experiences from u and it was not returned back and asked for decline receipt for bank 
And they said cannot provide and asked to share our account details which is absurd as if we are thieves and charity, carelessly they have told to complain anyone. Never to visit this store

I am massively disappointed with The Ice Cream Farm in Chester. What used to be a lovely day out has turned into a complete nightmare. The place is far too overcrowded, and you end up spending more time standing in queues than actually enjoying anything. We waited nearly 30 minutes for most things – including over 25 minutes just for ice cream – and when it finally arrived, the order was wrong.

The attractions are poorly maintained too. The bubble tree barely worked, sometimes not at all. Inside, the soft play area is filthy – it feels like one giant bin. No one is cleaning, and the toilets are in the same dreadful state.

To make matters worse, the staff are rude. In particular, a blonde young girl at the bouncing attraction was shockingly unprofessional and upsetting. Customer service is clearly not a priority here anymore.

I visited three years ago and it was so much better. Sadly, the place has shifted from caring about quality to cramming in as many people as possible. It’s clear quantity has taken over, and visitors’ experiences have plummeted as a result.

Highly NOT recommended, especially on weekends or bank holidays. Save your time and money – I certainly won’t be coming back. Massive disappointment.


At first I had an issue with the company as my item did not get dispatched and I could not reach the company to raise the issue as the emails were not valid. However, after using their webchat  feature I did receive a meaningful apology and the company more than made up for everything in so many ways. The product itself is very good quality and very versatile. Overall I’m extremely happy! 

Best in Ice cream shop

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Best in Ice cream shop

Companies(22)

Recently reviewed companies

Printed Wafer Limited

Kaspa's Desserts

Crosstown

Oppo Brothers

Santiago's

Harris & james

Badiani 1932

Pan-n-Ice

The Ice Cream Farm

Dripstik

Newest companies

The cream hut

Lick

BrIce London

Harris & james

Moonji

Printed Wafer Limited

Badiani 1932

Santiago's

Crosstown

The Ice Cream Farm

Related categories

Convenience Store

Deli

Discount Supermarket

Farmers' market

Food broker

Companies
(22)