This review is only for the accounts dept in Woking.
I have an issue with an BOC outlet in Rochester, who wrongly claimed that the issue had to be taken up with "customer services", a journey which in all honesty could be made much more user friendly, however I went for the option for accounts, to which I was answered by Zac, although not the customer services, he helped solve a major part of my issue through listening, manners and a highly professional attitude at all times, going above and beyond where most would have given up and moved me on as quick as possible.
I believe outstanding behaviour deserves being noted.
Thank you Zac for helping my day go so much easier.

Professional and friendly approach to sorting our breakdown

When a bill looks to be as it usually is, and then there is a massive hike in usage, it should  be easy to think, this doesn't look right, let's check it BEFORE sending  it out,
My experience has meant an inordinate amount of usage in ONE DAY - more than a week's normal usage was sent out giving me a bill of  almost 4 times my usual monthly bill I have reported it and as such nothing has been found, yet I do expect the excessive amount will be taken which should be stopped from being called until the bill is more as it should be.

Initially, I noticed I hadn't received an email confirmation for my purchase of two fans intended for the recent heatwave. After waiting two weeks with no delivery, I attempted to track down my order. Without a phone number available on their website, I worried it might be a fraudulent site. I raised my concern about my order and its delivery status through the website's chat bot, but it went unanswered. My follow-up email also received no response. After sending a more assertive email, I finally got a reply explaining there was a delay due to supply issues, and they would ship the fans once restocked. Altogether, it's a rather unpredictable company, and I would hesitate to shop there again. 

Bought a Jasic welder and related accessories from these guys. The welder was with me the next day, and they made sure I had everything I needed to get underway. 

So far so good. Will be ordering more as gas is a good price with free delivery. 

I used the chat function of the website to ask questions in real time. Once my questions were answered, I put in an order. The delivery was faster than expected and correct. When I had follow up questions, email responses were timely. The customer service is top notch (Thank You Oscar) and I will continue to recommend this company!

True gentleman helps me to arrange my electricity contract 

Changed suppler from EDF on the pretence of PURE PLANET (mentioned Green planet in title in error so my apology to Green planet) pretence of renewable energy.
1. They can’t read smart meters.
2. Smart meter installed shows No readings .
3. All bills estimates. Too high as the house not daily lived in and no electricity useage and once daily gas usage for 2 hrs to prevent freezing pipes and dampness.
4 effectively borrowing money from customers free and invest them for their own gain.
5. They have no contactable customer services and emails not answers except by standard pre prepared mail saying we are on it and for the last 2months no answers. They didn’t correct the smart meter nor replied.
6, refer   A friend reward not paid.
7. Basically a FRUADULENT COMPANY IN ACORRUPT FININCIAL SYSTEM OF THE UK
8. Avoid.

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