train was over an hour late and you dinied my request for a refund

I bidded for what I thought was a 1st class upgrade.

I feel rather cheated as I seem to have bidded for a standard upgrade.

Apparently a first class seat, but no food, drink or access into the lounge.

I don't think I will use them going forward


Took mum to Sunderland yesterday 11 o'clock train from Hartlepool I just want to say a big thank you to all staff who give my mum that bit of happiness  they looked after her 100 per cent being in a wheel chair is hard sometimes but the staff made it a pleasure to travel and on the return journey thank you again Mr shears from Hartlepool



I was tricked by a look alike web site and no mention that i was on rail click.  when i noticed my mistake i went to cancel and the fee was $150.00 of the $410.00 charge.  I called my cc people and they helped me.  Today a friend called who I travelled with before but who is not going on this trip and she was billed the $410.00 on her United cc.  I don't know how they pulled this off but they are most certainly not to be trusted.  
Also, their website looked exactly like the website I was looking for.  I didn't know I used them until I got a confirmation notice.  THEY ARE SNEAKY & CROOKED

absolutely appalled. i payed for my train tickets online this morning. started queuing to get on the train and as usual scan my ticket and then asked to show railcard. i say to the woman that i will need a minute to find it on my phone as it is quite far up in my camera roll. my tickets where on my camera roll as my data is bad for those wondering why i did not already have it up. for the woman to then tell me that they do not accept digital railcards. which is ridiculous she’s the only one to say that and have an issue. upon stating that i didn’t have one sent for in the post as i picked the digital option as i am prone to losing things. she then made the situation feel very awkward and uncomfortable saying again that they have never accepted digital railcards. due to the stress i was being put through and the train being almost at its time to leave and me not wanting to delay other passengers i then had to pay for another ticket!!!!! however she had already scanned the digital ticket i had bought this morning meaning i can’t even get a refund for it!!!! what a scam making me pay for two tickets for one journey!!! that lady needs a refresher course on training. 

Naff trains, seats far too narrow, no tables, no charging points. Not much more than cattle trucks. Wish there was a better option.

id definitely recommend anyone with a nervous disability or disposition to avoid the highly complicated process to book a ticket online with this system ESPECIALLY a anytime day ticket..migraine is free with the effort..company should be closed and reopened after sacking the geniuses who created its cryptic crossword system..conclusion...
       pathetic 

I used to be able to get from Belfast to Kilkeel almost every 2 hours via Newcastle. This has since been heavily redirected to the Enterprise via Newry train station which is massively overcrowded and costs more... I'm undergoing cancer treatment at Belfast City Hospital and am too weak to drive on the best of days.

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