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AdCreative.ai Reviews 3,704

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the platform's user-friendly interface and its ability to quickly generate creative variations, saving time in the creative process. People find the platform easy to understand, with clear explanations of how each variant should perform. Several reviewers also praised the available tools and the support team's responsiveness and helpfulness. However, some users have expressed concerns regarding payment issues and subscriptions. Several reviewers reported unexpected charges after free trials, with subscriptions automatically activating without clear communication. The refund process appears to be inconsistent, with some customers experiencing delays and difficulties in obtaining their money back, despite promises of refunds. A few reviewers have described the billing process as lacking transparency.

Based on these reviews

Rated 4 out of 5 stars

I tried AdCreative.ai while exploring AI tools for creating ad creatives. The platform is easy to understand and doesn’t take much time to get started. What I found useful was the ability to generate... See more

Company replied

Rated 4 out of 5 stars

*UPDATE* They have reached out again, and the refund was processed within 24 hours. Thank you team! I'm sure AdCreative.ai is a great company when you want to use them; however, with an acc... See more

Company replied

Rated 4 out of 5 stars

AdCreative.ai has made my workflow so much easier. It’s way faster than trying to design everything from scratch, and the results are pretty impressive. A few minor bugs here and there, but nothing de... See more

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Rated 5 out of 5 stars

The person who gave me the demo was incredibly professional, and we were able to test the AD Creative features together right away. We also have access to various tools that clearly explain how to use... See more

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Rated 1 out of 5 stars

Subscription I didn't want automatically activated so complained, requesting a refund. Haven't heard back since. Have a Youtube channel with 300k subs so will be doing an expose on them sho... See more

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Rated 5 out of 5 stars

AdCreative.ai is an absolutely amazing site which I would recommend to everyone for creating ads to go on all of your various social media platforms. Creating prompts are easy and with that the AI ki... See more

Company replied

Rated 5 out of 5 stars

AdCreatv has been really useful for my campaigns. It saves time, takes the stress out of writing ads, and the results look professional. I’ve tried other tools before, but this one is more straightf... See more

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Rated 5 out of 5 stars

👋 Hello AdCreative.ai team, I just wanted to say how much I appreciate your platform. It has completely changed the way I create ads — faster, smarter, and more effective. What I lov... See more

Company replied

Rated 1 out of 5 stars

Didn't receive a reminder message about trial ended, which is stated in terms & conditions of FREE TRIAL... Then refund was promised in writing within 14 days, still waiting after 30 days... Having t... See more

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Rated 5 out of 5 stars

I had a few issues I contacted them regarding the issues and it was my mistake but they accommodated very well and they even refunded the amount immediately which was mistakenly charged. Th... See more

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Rated 5 out of 5 stars

Son geniales, me encanta esta herramienta, sin duda la recomiendo. Gracias por hacer mi trabajo más facil. Soy una principiante en este tema y para mi fue muy sencillo lograrlo, They're great. I... See more

Company replied

Rated 5 out of 5 stars

Trying Adcreative for UGC style meta ad Aoife Cahill from Ad creative was super helpful. She took the time to explain me how the demo works. The thing is, i this day and age, there are so many... See more

Company replied

Rated 5 out of 5 stars

Ive been using AdCreative.AI for a few weeks, and I’m quite impressed. It takes a lot of the guesswork of designing ad creatives, especially when juggling multiple projects. The interface is super use... See more

Company replied

Rated 2 out of 5 stars

The company confirmed my profits but locked withdrawals under the excuse of international tax rules. Paying the tax only led to another documentation charge. The system was clearly designed to trap us... See more

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Rated 5 out of 5 stars

I was charged $249.99 due to a misunderstanding when subscribing to a plan. I didn’t expect this charge and thought that entering my card details was only required for registration. I contacted custom... See more

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Rated 1 out of 5 stars

I am extremely disappointed with this app. They charged me ₱20,740.35 and have made it nearly impossible to track or resolve the payment. Their support team (specifically David) refuses to provide t... See more

Company replied

Rated 5 out of 5 stars

Probably the best support experience I ever had. It was quick, competent, friendly and the support thought ahead by solving something which I didn't realise yet. The App itself seems to fulfill ever... See more

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Rated 1 out of 5 stars

I signed up for the free trial to test the platform and decided it wasn’t the right fit for my needs. After noticing the charge, I contacted support right away and canceled. Support confirmed in wri... See more

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Rated 1 out of 5 stars

La peggiore esperienza della mia vita. Mi hanno derubato di 2 fee mensili senza notifica, email o altro. E ora mi rendono difficile il rimborso. Mi sento impotente e derubata. Incredibile che un'azi... See more

Company replied

Rated 1 out of 5 stars

I would give 0 review if I could. The quality of the product sucks, you better go with other tool. Also, if you ask to sign with gmail, they ask for authorisation to edit your google ads, so if pe... See more

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Rated 1 out of 5 stars

Update 28/01/2026 : I forgot to cancel my trial and was charged for the subscription. Support confirmed that my case qualified for a full refund and approved it, but the refund process has b... See more

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Rated 1 out of 5 stars

Took money from my account, never used the website during the free trail and was never informed I was going to be charged. I panicked as the direct debit put me into minus meaning essential bills boun... See more

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Rated 1 out of 5 stars

This company has scammed me out of 2 months worth of subscription THAT I NEVER PROVIDED! When discussing with there team to provide me with a refund, they completely palm me off and do not assist. S... See more

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Rated 3 out of 5 stars

UPDATE: Refund now received. Appreciated and have updated stars accordingly I had confirmation that I would receive my refund of over $400SGD within 2 weeks, we are now over a month down the line... See more

Company replied

Rated 1 out of 5 stars

Signed up for a free trial and tried to cancel, but there was no clear way to do it. Contacted their “account manager,” Aoife, for help — instead of cancelling, she kept questioning why I signed u... See more

Company replied

Rated 3 out of 5 stars

This is a scam. We registered with our Amex card expecting a 7-day free trial, but were charged $339 only three hours later. We’ve contacted support, but no response yet. If the issue isn’t resol... See more

Company replied

Rated 1 out of 5 stars

I created an account with AdCreative.ai to test the platform. Without any email confirmation, warning, or accessible invoices, they began charging me $300/month from a cryptic billing source. I only... See more

Company replied

Rated 1 out of 5 stars

In order to see any of their services on their website you have to sign up to the trial. There is absolutely no way to log into an account to cancel the trial. The end of trial email is likely to go i... See more

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Rated 1 out of 5 stars

Signed up for 7-day free trial in Sep 2025, used <24h, canceled immediately. Never logged in again, no reminders received. 3+ months later (Jan 2026), they email demanding $339 unpaid, threatening... See more

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Rated 1 out of 5 stars

Be cautious when using their system. I had started their free trial and cancelled it well before the trial period ended. However, today they charged me $518 AUD without any prior notice or my cons... See more

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Rated 1 out of 5 stars

Worst company ever. Charged me for nothing. Said they would refund me, it has been 10 weeks and I still don't have my money back. Can't login or contact support without "claiming a 7 day free trial" w... See more

Company replied

Rated 1 out of 5 stars

While some companies make money with useful products, AdCreative uses shady methods, tricks, and extreme dark patterns. At some point, to access your account after canceling the trial, they di... See more

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Rated 1 out of 5 stars

Unscrupulous practice. Free trial becomes a circa £250 monthly payment if you're not careful - irrespective of whether or not you're using the service (I'm not). The actual software itself... See more

Company replied

Rated 1 out of 5 stars

Unscrupulous practice. Free trial becomes a circa £250 monthly payment if you're not careful - irrespective of whether or not you're using the service (I'm not). The actual software itself... See more

Company replied

Rated 3 out of 5 stars

I decided to use the 7 day free trial, tried the platform, and it wasn't quite what I was looking for. Then went to cancel (within the 7 days) and I can see they have already billed me an enormous... See more

Company replied

Rated 1 out of 5 stars

This service has caused me SO much distress. I have been billed 2 x $399. The signup page states "Day:5 trial reminder. We'll send you an email as a reminder. Cancel anytime, no surprises." - I re... See more

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Rated 5 out of 5 stars

Was recently charged enormous sum of 330 without my knowledge not even an email. I just rushed to cancel my subscription. I have not used the site at all. I hope to get a prompt refund cause I have re... See more

Company replied


Company details

  1. Software company

Written by the company

🇫🇷AdCreative.ai is a Paris-based startup recognized as an "Innovation Company" by the French government, and now proudly part of the Appier Group. Trusted by over 3 million users, including partnerships with Meta, Google, LinkedIn, TikTok, and Microsoft, we’re all about helping you create high-converting ad assets backed by data. 🚀 Have questions or need support? Reach us anytime at contact@adcreative.ai or via our in-app support chat. 💡 Get started with our 7-day free trial to experience the power of AdCreative.ai and create stunning, data-driven ad creatives that generate a high ROI! We’re a subscription service company, and we believe in keeping things transparent, so before your trial ends, we’ll send you a 5-day email reminder. You can also opt in to get real-time browser notifications or SMS alerts, just to make sure you're always in the loop. Your privacy matters – all data is 100% encrypted, and your projects and payment details are never stored with us. Join our family today and start creating your winning ads! 🙌


Contact info

3.1

Average

TrustScore 3 out of 5

4K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had a great experience with customer…

I had a great experience with customer service! They were "on it." They helped me immediately and resolved my issue. The app itself is incredible too. Loved using it for my product based client.

12 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Sally,

Thank you so much for your amazing review. It truly means a lot that you took the time to share such kind words , it genuinely makes the team’s day.

We’re so grateful to have you with us. If you ever need anything at all , we’re always here and happy to help.

Best,
Aoife

Rated 1 out of 5 stars

They basically tried to charge me £250

They basically tried to charge me £250. Without me authorsing it. They are basically scammers and stay completely away from this website.

12 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Carlton,

I can see that the team has now resolved this for you and your account has been successfully cancelled.

I’m glad we were able to get this sorted. If you ever need anything in the future or decide to revisit the platform, please don’t hesitate to reach out , I’d be more than happy to help.

Best,
Aoife

Rated 2 out of 5 stars

Buyer beware

Like many others I was charged the yearly subscription of $339 after the 7 day trial ended. There was no disclaimer or notice prior to signing up for the trial and after the trial ended the notification of the charge went to my email junk folder after the charge occurred. It was during the holidays so I did not see the email or charge on my card until after the grace period where I would have been able to receive a full refund. After discussing with customer service they advised me that a full refund was not an option but they did grant me a 50% refund. I have to say customer service was helpful after multiple attempts. While I'm appreciative of the 50% refund I am unsatisfied that I did not receive my full refund. However I am more unsatisfied with the lack of communication surrounding the 7 day free trial that automatically goes to a $339 subscription with no notice. Furthermore, there is no way to remove your payment method on their website. I'm still uncomfortable that my credit card information is somewhere in their system and I have no way of removing it. This business seems to be a small team of people and from what I can tell wants to help their customers. Therefore I strongly urge this company to reconsider this practice and lower that subscription price substantially while also sending multiple notices to the user that the 7 day trial is ending and will be charged if they do not cancel. I equally strongly urge others to be VERY careful before signing up and be vigilante in monitoring your bank statement to ensure you are not charged.

22 December 2025
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey David,

I’m sorry to hear about your experience with AdCreative.ai. I’d really like to look into this for you. Could you please reach out to me at aoife@adcreative.ai so I can review your account and see what may have happened?

I look forward to helping you resolve this.

Best,
Aoife

Rated 5 out of 5 stars

Mustafa customer support agent

Mustafa is realy great, kind and professional. Helped with everything in best way and was fast responding.
10/10

10 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Ivan,

Thank you so much for your kind words. I’ll be sure to pass your wonderful feedback on to Mustafa , the team truly appreciates you taking the time to share your experience.

If you ever need anything, please feel free to reach out to me at aoife@adcreative.ai. I’d be more than happy to help anytime.

Best,
Aoife

Rated 5 out of 5 stars

AI Powerhouse

"I have utilised numerous AI advertising platforms, but this one is truly in a league of its own. Every asset I have produced has proven to be incredibly valuable, significantly enhancing the performance of both my static and video advertisements. It has been instrumental in driving a substantial increase in sales. This platform is an absolute powerhouse."

12 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey Irene,

Thank you for your wonderful feedback. We are so happy to hear that you are enjoying using AdCreative.ai and the platform is helping you achieve your ad goals.

Keep on rocking those ads 🔥

Best,
AdCreative.ai Team.

Rated 5 out of 5 stars

Good support!

Good support!
People complain about a subscription after their free trial, that's how free trials work lol

12 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey David,

Thank you so much for your amazing feedback. Glad the team was able to help you!

Please feel free to reach out to aoife@adcreative.ai if you ever need any help with the platform and I would love to help you achieve your ad goals!

Best,
Aoife

Rated 2 out of 5 stars

Not for Beginners

Too much information presented too quickly for a total novice such as myself.

11 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Liz,

Thank you for sharing your feedback. I completely understand that getting started on a new platform can sometimes feel a bit overwhelming, and I would love to help out!

I’ve reached out to you via email and would be more than happy to assist you directly and make sure you get the most out of the tool

Best,
Aoife

Rated 1 out of 5 stars

They charged €350 from my account

They charged €350 from my account, I only looked once at their website what they do and without warning they charge you, no notification nothing. I never used their program and costumer service is not replying.

11 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey Jos,

I am so sorry to hear about your experience and I really want to help solve this for you. Can you please reach out to aoife@adcreative.ai so I can help solve this for you.

Best,
Aoife

Rated 5 out of 5 stars

Great customer care

Jacob was quick to respond with my concerns and resolved instantly. It was a pleasure working with him.

10 February 2026
Unprompted review
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Reply from AdCreative.ai

Hey Anchana,

Thank you so much for your fabulous review , it truly means a lot! I’ve shared your kind words with Jacob, and it absolutely made his day 😊

If you ever need any help with the platform, please feel free to reach out to me at aoife@adcreative.ai , I’d be more than happy to help.

Best,
Aoife

Rated 5 out of 5 stars

An unforgettable experience!

They provide a very professional service with fast and personalized customer service; you can trust them and they try to make your life as easy as possible.

6 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey Diego,

Thank you so much for your amazing feedback. Our team really appreciates your kind words.

Please feel free to reach out to aoife@adcreative.ai if you ever need any help with the platform and I would love to help you achieve your ad goals!

Best,
Aoife

Rated 5 out of 5 stars

David truly made a stressful situation…

David truly made a stressful situation so much easier. It has been an incredibly difficult year, but people like David are proof that good people do still help and make it easier! Thank you!

Thank you,
Bianca

9 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey James,

Thank you so much for your kind review , it really means a lot to us. I’ll be sure to pass along your feedback to David as well.

Best,
AdCreative.ai Team

Rated 5 out of 5 stars

Adcreative has been really nice

Adcreative has been really nice. The service is great in terms of ads. customer service is excellent. They have helped answer all my query

9 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey Ata,

We truly appreciate you taking the time to write such an amazing review. It really means a lot to the team.

If you need anything at any time, feel free to reach out to me at aoife@adcreative.ai , I’d be more than happy to help.

Best,
Aoife

Rated 1 out of 5 stars

SCAM COMPANY - DO NOT EVER USE

I was falsely charged when I had already cancelled my subscription and have been trying to get a refund for the last 7 weeks. I have sent them 5 emails, and each time the support team responds:

"Alex,

I rechecked your case to make sure nothing was missed. Your refund request is open, approved, and assigned to our billing team for processing. It has not been closed or removed.

Support can’t process refunds directly, but I will stay on this and confirm with you the moment it’s completed."

They have said this for 7 weeks, and there is no update. They "do not have a precise timeline to communicate at the moment". I highly doubt they will ever issue it.

SCAM BEWARE

18 December 2025
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey Alex,

Aoife here from the team. I just checked and can see here that this has been solved by the team. But if you need anything else at all please feel free to contact me at aoife@adcreative.ai and I would be happy to help.

Best,
Aoife

Rated 5 out of 5 stars

Good support team

10 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey Bauss,

Thank you so much for your amazing review, the team really appreciates it. If you ever need help with using the platform feel free to reach out to me anytime at aoife@adcreative.ai and I would be happy to help!

Best,
Aoife

Rated 5 out of 5 stars

Gary was very very helpful!!!!

Gary was very very helpful!!!!

9 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey Megan,

Your feedback means the world to us. I’ll make sure Gary hears your kind words. If you need a hand with anything on the platform, you can always reach me at aoife@adcreative.ai , I’d be happy to help!

Best,
Aoife

Rated 4 out of 5 stars

Poor Customer Service

*UPDATE* They have reached out again, and the refund was processed within 24 hours. Thank you team!

I'm sure AdCreative.ai is a great company when you want to use them; however, with an accidental purchase, they are not too helpful.

I am aware that after a free trial, certain subscriptions go through, but I was charged for a yearly plan subscription without even using it, and I don't recall receiving any communication about a $350 charge after 7 days, as I explained to the customer service representative.

I found the email later in my junk folder and politely asked if there was anything that could be done.
The only answer I was given was how a free trial works, along with a question about how I heard about them.

Be VERY careful to cancel with them before your trial ends.

6 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey James,

I can see here that the team is working on resolving your refund as quickly as possible. But if you need anything else feel free to reach out to me at aoife@adcreative.ai.

Best,
Aoife

Rated 1 out of 5 stars

345 euros stolen

I took the 7-day free trial and was charged €345.80, or $406.

All this without my consent and without my knowledge.

I found myself with a pro plan charged to my card without my consent.

A scandalous and illegal act.

9 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hey Luca,

Thanks for reaching out, I can see here that the team has refunded the charge for you. But if you need anything else from me please feel free to reach out to me at aoife@adcreative.ai.

Best,
Aoife

Rated 1 out of 5 stars

Horrible business

Horrible business. They say that they don't charge you but they secretly let your free account expire and then charge you with a € 400 premium account! Just bad busniness and there product is average ad best.

When you ask for help they say that they are on break multiple times.

9 February 2026
Unprompted review
AdCreative.ai logo

Reply from AdCreative.ai

Hi Martin,

Can you please reach out to aoife@adcreative.ai so I can look into this for you and get this sorted for you.

Best,
Aoife

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