I tried AdCreative.ai while exploring AI tools for creating ad creatives. The platform is easy to understand and doesn’t take much time to get started. What I found useful was the ability to generate... See more
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🇫🇷AdCreative.ai is a Paris-based startup recognized as an "Innovation Company" by the French government, and now proudly part of the Appier Group. Trusted by over 3 million users, including partnerships with Meta, Google, LinkedIn, TikTok, and Microsoft, we’re all about helping you create high-converting ad assets backed by data. 🚀 Have questions or need support? Reach us anytime at contact@adcreative.ai or via our in-app support chat. 💡 Get started with our 7-day free trial to experience the power of AdCreative.ai and create stunning, data-driven ad creatives that generate a high ROI! We’re a subscription service company, and we believe in keeping things transparent, so before your trial ends, we’ll send you a 5-day email reminder. You can also opt in to get real-time browser notifications or SMS alerts, just to make sure you're always in the loop. Your privacy matters – all data is 100% encrypted, and your projects and payment details are never stored with us. Join our family today and start creating your winning ads! 🙌
40 RUE DES BLANCS MANTEAUX , 75004, Paris, France
Replied to 99% of negative reviews
Typically replies within 24 hours
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They charged me 406,80 dollar without me agreeing on it. I have no account nor an agreement. I want a reply to my email and a refund!!!!
Janina blitzner
I would give this company a 0 but I had to give a 1, I woke up to a charge of 339 dollars with no warning or alert, please dont use this company!
I had a great experience with customer service! They were "on it." They helped me immediately and resolved my issue. The app itself is incredible too. Loved using it for my product based client.

Reply from AdCreative.ai
They basically tried to charge me £250. Without me authorsing it. They are basically scammers and stay completely away from this website.

Reply from AdCreative.ai
Like many others I was charged the yearly subscription of $339 after the 7 day trial ended. There was no disclaimer or notice prior to signing up for the trial and after the trial ended the notification of the charge went to my email junk folder after the charge occurred. It was during the holidays so I did not see the email or charge on my card until after the grace period where I would have been able to receive a full refund. After discussing with customer service they advised me that a full refund was not an option but they did grant me a 50% refund. I have to say customer service was helpful after multiple attempts. While I'm appreciative of the 50% refund I am unsatisfied that I did not receive my full refund. However I am more unsatisfied with the lack of communication surrounding the 7 day free trial that automatically goes to a $339 subscription with no notice. Furthermore, there is no way to remove your payment method on their website. I'm still uncomfortable that my credit card information is somewhere in their system and I have no way of removing it. This business seems to be a small team of people and from what I can tell wants to help their customers. Therefore I strongly urge this company to reconsider this practice and lower that subscription price substantially while also sending multiple notices to the user that the 7 day trial is ending and will be charged if they do not cancel. I equally strongly urge others to be VERY careful before signing up and be vigilante in monitoring your bank statement to ensure you are not charged.

Reply from AdCreative.ai
Mustafa is realy great, kind and professional. Helped with everything in best way and was fast responding.
10/10

Reply from AdCreative.ai
"I have utilised numerous AI advertising platforms, but this one is truly in a league of its own. Every asset I have produced has proven to be incredibly valuable, significantly enhancing the performance of both my static and video advertisements. It has been instrumental in driving a substantial increase in sales. This platform is an absolute powerhouse."

Reply from AdCreative.ai
Good support!
People complain about a subscription after their free trial, that's how free trials work lol

Reply from AdCreative.ai
Too much information presented too quickly for a total novice such as myself.

Reply from AdCreative.ai
They charged €350 from my account, I only looked once at their website what they do and without warning they charge you, no notification nothing. I never used their program and costumer service is not replying.

Reply from AdCreative.ai
Jacob was quick to respond with my concerns and resolved instantly. It was a pleasure working with him.

Reply from AdCreative.ai
They provide a very professional service with fast and personalized customer service; you can trust them and they try to make your life as easy as possible.

Reply from AdCreative.ai
David truly made a stressful situation so much easier. It has been an incredibly difficult year, but people like David are proof that good people do still help and make it easier! Thank you!
Thank you,
Bianca

Reply from AdCreative.ai
Adcreative has been really nice. The service is great in terms of ads. customer service is excellent. They have helped answer all my query

Reply from AdCreative.ai
I was falsely charged when I had already cancelled my subscription and have been trying to get a refund for the last 7 weeks. I have sent them 5 emails, and each time the support team responds:
"Alex,
I rechecked your case to make sure nothing was missed. Your refund request is open, approved, and assigned to our billing team for processing. It has not been closed or removed.
Support can’t process refunds directly, but I will stay on this and confirm with you the moment it’s completed."
They have said this for 7 weeks, and there is no update. They "do not have a precise timeline to communicate at the moment". I highly doubt they will ever issue it.
SCAM BEWARE

Reply from AdCreative.ai

Reply from AdCreative.ai
*UPDATE* They have reached out again, and the refund was processed within 24 hours. Thank you team!
I'm sure AdCreative.ai is a great company when you want to use them; however, with an accidental purchase, they are not too helpful.
I am aware that after a free trial, certain subscriptions go through, but I was charged for a yearly plan subscription without even using it, and I don't recall receiving any communication about a $350 charge after 7 days, as I explained to the customer service representative.
I found the email later in my junk folder and politely asked if there was anything that could be done.
The only answer I was given was how a free trial works, along with a question about how I heard about them.
Be VERY careful to cancel with them before your trial ends.

Reply from AdCreative.ai
I took the 7-day free trial and was charged €345.80, or $406.
All this without my consent and without my knowledge.
I found myself with a pro plan charged to my card without my consent.
A scandalous and illegal act.

Reply from AdCreative.ai
Horrible business. They say that they don't charge you but they secretly let your free account expire and then charge you with a € 400 premium account! Just bad busniness and there product is average ad best.
When you ask for help they say that they are on break multiple times.

Reply from AdCreative.ai
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