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Alensa Reviews 345

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TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

My main issue with Alensa is how long it takes to get your money back if something goes wrong. Although the customer service agent was polite and responsive, the refund process itself was very... See more

Company replied

Rated 5 out of 5 stars

Since many years we buy lenses and accessorizes on Alensa. Not only the prices and quality of the products (at least the ones we tried) are very good, but also the service is great: fast and in case o... See more

Rated 5 out of 5 stars

I have purchased 3-4 times with this site, always they deliver items super quickly. Simple, quick with competitive price. Strongly recommend.

Rated 5 out of 5 stars

I love how the website remembers my exact order from my last one and tha the delivery is always on time, as promised, two days after I place the order.

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About Alensa

Written by the company

Prezzi sempre bassi
Ci impegniamo a offrirvi il prezzo più basso e competitivo del mercato e se troverete un'offerta migliore, la eguaglieremo.



Consegna gratuita su 69 €
La consegna è gratuita per tutti gli ordini superiori a 69 € e parte da soli 4,99 € per gli altri ordini. Tutti gli ordini sono corredati di numero di tracciamento e la maggior parte di essi viene consegnata in meno di 2 giorni lavorativi.



Spedizione tempestiva
Elaboriamo oltre 200.000 ordini al mese e siamo orgogliosi di spedire quasi il 98% di questi ordini il giorno stesso.



Regali gratuiti oltre i 55 €
Scegliete un regalo emozionante con un acquisto superiore a 55 €. I regali cambiano spesso, quindi rimanete sintonizzati.



Alensa.it
Le conoscenze e l'esperienza acquisite in 10 anni di presenza sul mercato ci hanno permesso di sviluppare un ampio catalogo di prodotti, un team di assistenza clienti dedicato e migliaia di clienti soddisfatti.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

345 reviews

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Rated 2 out of 5 stars

Do you need a refund? Have a sit...

My main issue with Alensa is how long it takes to get your money back if something goes wrong.

Although the customer service agent was polite and responsive, the refund process itself was very slow. From a customer perspective, waiting close to a month to receive a refund is simply not acceptable.

This experience made the whole process feel risky and stressful. Even though Alensa’s prices can be lower, it is not worth ordering from them if there is any issue, because you may be left waiting weeks to get your money back.

In the end, I chose to buy from another retailer with clearer, more customer-friendly policies, even at a higher price. Good communication cannot make up for slow refunds and restrictive policies.

18 November 2025
Unprompted review
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Reply from Alensa

Dear Javier, we sincerely thank you for contacting us and for your feedback.
We are sorry to hear that your experience was not entirely positive; customer satisfaction is very important to us, and we strive every day to provide the best possible service.
We hope to have the opportunity to demonstrate in the future the quality and care we dedicate to our customers.

Rated 1 out of 5 stars

This time nothing worked

Booked the expedite service, we didn't get lenses. After one week we asked for refund... Waiting for it...

8 August 2025
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Reply from Alensa

Good afternoon, we have received your package and will proceed with the refund on Paypal account. For more information we ask you to contact our customer service.

Rated 1 out of 5 stars

Extremely disappointing experience – nonexistent customer service

I had a very negative experience with Alensa. After placing an order, I was informed that the product was unavailable. I immediately requested to cancel the order and receive a refund, but my request was completely ignored.

Without my consent, the order was modified and shipped anyway. I had to refuse the delivery, and I was told that the refund would only be processed after the package was returned to their warehouse – a completely unreasonable procedure, especially since the issue was entirely on their end.

Customer service was inefficient and showed no interest in resolving the issue. No attention to the customer, no willingness to fix the problem promptly.

A company that handles orders this way and treats customers so poorly does not deserve trust.

26 June 2025
Unprompted review
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Reply from Alensa

Buongiorno, la ringraziamo per la sua segnalazione e ci dispiace sinceramente per quanto accaduto.
Comprendiamo pienamente il suo disappunto per la gestione dell’ordine e ci scusiamo dell'errore. La modifica e la successiva spedizione del prodotto, nonostante la sua richiesta di annullamento, non avrebbero dovuto verificarsi.
Purtroppo, per procedura interna, il rimborso può essere emesso solo al rientro del pacco nei nostri magazzini. Siamo consapevoli che in questo caso la situazione sia stata causata da una nostra gestione errata e per questo ci stiamo attivando per accelerare il processo di rimborso il più possibile.
La sua esperienza è stata sicuramente lontana dai nostri standard, e prenderemo quanto accaduto come spunto per migliorare.

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