Alphacars247 Reviews 47

Eventually They do not pay their drivers don't work for them.
But
After speaking to a lovely gentleman he explained everything respectfully. And all is good

DO NOT USE!!! Booking was easy, then got WhatsApp messages to keep asking me to change the pick up time. They finally agreed to my requested pick up time, then 30mins before they were due to pick me up they messaged that the car had broken down. They said they would refund the payment but never did.

Booking a middle of the night taxi in advance was very easy but everything went downhill from there. Twenty minutes before pick up, they cancelled (a driver had an accident apparently but they should have been able to send a replacement) and they took much longer than they said to refund me. I had to chase them. The whole experience has been poor especially being a large family of 6 it's not really possible to find alternatives that quickly. We nearly missed our flight!

We booked a taxi for 4:00 to go to the airport. I confirmed hours before... Service was great by then, easy way to book and easy communicating with the company.However when the time came for the pick up, nobody came and someone called to inform us that they can not get hold of the driver. They asked if I can get another taxi... If I could get another taxi at 4.00 on a Sunday morning, why would I have booked? I live in a village in the middle of nowhere, so, no, that was not possible.
I have been advised that they could 'send a driver', then oh no he is already on route... The driver arrived one hour and 15 min after the requested and booked pick up time.
We tried to book a car park last minute, but there was absolutely nothing avaliable on such short notice so we decide to drive to the airport hoping that we can still find a car park online by the time we get there. My husband had to drive to the airport, take us all there as two of us had an early departure time and they were worried they will miss the flight. So, while the communication with the company was there... my husband had to drive to the airport and back home, leave our car at home and take the taxi that...arrived ...5:15....
While I am not going to generalise and say that this company's service is unreliable always, I can say what happened to us. Will I use this company again? Definitely no.
Stressful morning... and why? I don't know, no explanation was given. An apology yes, was given, but unfortunately did not help much. Unreliable for us, stressful, putting our holiday at risk. Never, ever again will use this company.

Absolutely terrible experience. The driver never showed up for our airport transfer, and they didn’t tell us they couldn’t get hold of him. I had to call the office myself, only to be told someone would come in 5–10 minutes. Nearly an hour later, no one arrived, so we took an Uber—and still missed our flight, costing us almost £700.

To make matters worse, when I tried to speak to someone in charge about compensation, the controller refused to provide contact details and then pretended the phone line was breaking up. Completely unprofessional and disrespectful.

Avoid this company if your travel plans actually matter. The stress, financial loss, and lack of accountability were unacceptable.

Terrible experience

- Driver showed up 1h after we had cleared immigration. There's a reason why we share out landing time, so they can be there when we arrive, but they made us wait for 1h with a 3 year old and a 9 month old

- When the driver showed up, he only had one baby seat, forward facing, when we had asked for 2: one forward facing and one rear facing. That meant that my 9 month old went on a baby seat that wasn't the right fit for him, and my 3 year old went without a baby seat. This is not ok as it's not safe for them

When I complained, their response was that there was traffic, but when I spoke with the driver when we landed he told me he was arriving (apparently 1h away means arriving). They also said that according to the law children are permitted to ride without car seats in private hired vehicles. I COULDNT CARE LESS. I booked 2 seats and you brought one.

Terrible experience. Avoid at all costs. I will be doing so

Very accommodating

Best taxi company I’ve used. Did some shopping around before I booked and Thai was by far the cheapest. Hashmat Ali was my driver and he was so kind and patient. My flight was delayed over an hour and he waited at no extra cost which I couldn’t believe. He texted me via WhatsApp with where he was and where he was waiting. Brilliant service will definitely be booking again!!

We needed picking up in Sidcup at 11pm on December 25th, and taken 30 miles to north London. The driver turned up on time and messaged me, helped us with a few Christmas presents and gracefully ignored that me and the missus were a bit merry. Drove us across town swiftly and safely and wished us well on our way. Basically I couldn't have asked for a better service.

Just wanted to balance out some of the moaning on here because not enough people bother writing reviews unless they're complaining.

I am writing to express my deep dissatisfaction with the service I received during my recent booking with your company. I regret choosing your service over others, as this has been the worst experience I have ever encountered with a cab service.

To provide context, I booked a cab in advance to pick up my elderly parents from Heathrow Terminal 4 as I was unable to do so due to issues with my own car. During the booking process, I selected the option for the driver to arrive “45 minutes after landing”. However, the driver arrived well before the plane landed at 6:12 PM. This timing misalignment appeared to be the driver’s personal decision and caused significant issues later.

Despite his early arrival, the driver claimed he had waited for “half an hour by 6:30 PM,” when my father and mother were still deboarding the plane, handling heavy luggage, and managing mobility challenges. Upon reaching out, the driver informed my father that he was waiting at Costa Coffee, which, as you are likely aware, is located right outside the arrival hall. Despite the proximity, the driver failed to meet them there as per your company’s advertised “Meet and Greet” service.

Instead, the driver kept moving to different locations, eventually ending up at the car park. As a result, my elderly parents were left struggling with heavy trolleys and luggage while attempting to locate him. This caused physical strain and injuries to their thumbs and bodies, which is completely unacceptable.

To make matters worse, the driver falsely claimed that he had waited for an extended period and attempted to charge additional fees for this time. This is disgraceful behavior, particularly when your website advertises a seamless meet-and-greet experience in the arrivals hall.

I have already submitted a complaint via WhatsApp but have yet to receive a response. If this issue is not addressed promptly, I will escalate it further. This experience has been distressing and does not align with the service expectations set by your advertisements.

For the sake of potential customers reading this feedback, I strongly advise avoiding this company, even if it appears more cost-effective than other options. The stress, poor service, and lack of accountability are simply not worth it.

I look forward to a swift resolution of this matter

First time and last time i will be using these. I was told on the phone i needed to ask for a receipt beforehand and now I'm stuck without a receipt for a journey and was told that they do not offer email receipts from journeys. NOW i cannot claim it back

This cab company is by far the worst I've ever experienced! I booked a cab on the 7th September to pick my family up from Gatwick airport I said I needed a car for 5 people one being a 7 year old. I asked if he needed a booster he said no as he's over 7. I then texted whilst at the airport to let him know our flight had been delayed. He responded with "noted" On arrival to gatwick after a 2 hour delay at 3am there was no car! No message to say why so I messaged asking where the car is and I was sent a message back saying the car has been cancelled because I was delayed I will recieve a refund in 48 hours! At this point I was so upset after the delay and now being stranded at the airport with my children in stormy weather at 3 am and the cab office outside gatwick wanted £230 and I had no money for another cab as this company had taken me fare! I called them and then messaged to let them know my disappointment, he then called back to say another car would come in an hour but for me to "cooperate" with the driver meaning to put my 7 year old on my lap! Normally I would never do this but seeing as I was stranded with no other way of getting home I did it! I recieved an email 55 minutes after getting into the cab to say the fair would be £110 even though i had paid £129 for the bigger car it also stated in the notes that I would be fully refunded! We arrived home at 5.15 in the morning over 4 hours later then planned because of delays and this cab office! Fast forward 10 days I emailed the cab office with all my evidence and late last night I was told I was getting a refund. This morning I have another email to tell me they did send a big enough car as it had 6 seats that's strange cause at no point did the driver tell me my 7 year old could of had a seat? Which as the driver is his responsibility to make sure all passengers are seated properly! They also changed there message to state I would be getting 20% off my fare considering I overpaid for the cab by £19 anyway they're refunding me a further £3 oh and 10% off my next booking! I'd rather book a donkey to get me to the airport then ever use this business again!

A total disaster.

I paid extra and booked an MPV as my son often feels car sick. Although I missed a digit from the flight number I had given the pick up time on the booking. The company called me while on the flight about the flight number instead of realising in advance that it wasn't correct - obviously I can't receive a call on the flight.

When we landed and got through the driver said he was five mins away - he wasn't. He then wasnt clear about where to meet so we were going round and round in circles.

He finally arrived 30 mins late. He was not in an MPV.

My son's girlfriend then asked my son what time we would get back to which he replied an hour.

The driver said I'll get you back quicker and then proceeded to drive like a lunatic and I kept politely saying please don't get a speeding ticket on our account we aren't in a rush.

But he carried on divining like a mad man. It was dark as it was 11pm and it was raining. I was actually scared we wouldn't make it back but unfortunately I'm too nice to say what I want so kept my mouth shut and spent the journey on edge. Not a great end to a holiday.

He got us back in 45 minutes instead of 1 hour. It's very difficult to beat the day nav estimated time. He was driving dangerously.

I have since emailed the company twice asking them to refund me for the additional amount I paid for an MPV and they have failed to respond.

I won't use this company again and would not recommend anyone else uses them. A failure from start to finish.

Great service, on time for airport transfers for 10 passengers and a lot of luggage, friendly drivers, good contact….all very efficient

Incredibly rude on the phone when politely asked to provide a quote. Shouting and hanging up. Have never received such poor service DO NOT USE!

We called last minute as we were let down by another firm. Alpha were easy to communicate and on time. The driver was very nice and professional
I would recommend using them

great service. They picked us up at the airport and took us to our hotel

This was WORST EXPERIENCE I have ever had and I strongly urge people with families to avoid this car company like the plague. If you have young children or elderly relatives stay well away from this company. Look for other pickup options - there are plenty of online alternatives out there.
After a long flight with two impatient children, my driver was a no show. I made many attempts to get hold of the driver 2 hours before the agreed pickup time but my calls were ignored. The customer service was dreadful because they do not value customers despite making almost 60% commission on their fee. If I could give rating of zero I would. If you are reading other positive reviews then they must be a scam.
IF YOU ARE READING THIS FEEDBACK PLEASE USE ANOTHER CAR SERVICE.

I am very satisfied with this company service. My friends have adviced this company to me. The driver name is Sivagnanaratnam. A very professional, friendly and kind person. A very professional driver.

It was easy to book, extremely professional, with great communication. Both our pick ups to and from the airport were fantastic, no stress at all and I would definitely use their service again for our next holiday