Appleyard Flowers Reviews 12,056

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high-quality products, noting that the flowers often arrive in great condition and are far better than those found in shops. Consumers also value the excellent delivery service, with many highlighting the promptness and secure packaging. The ordering process is described as easy and the website user-friendly. People frequently commend the beautiful arrangement of the flowers, which often match the online depictions perfectly. Reviewers are pleased with the freshness and longevity of the flowers, even in hot weather. The company's service is also highly regarded, with consumers expressing satisfaction with the helpful and responsive customer support. Overall, individuals feel that the company provides a reliable and delightful experience.

Based on these reviews

Rated 5 out of 5 stars

Apple Yard are normally great, however, on this occasion the flowers were not delivered on time and therefore missed the occasion they was needed for. The bouquet was also the wrong size and was more... See more

Company replied

Rated 4 out of 5 stars

I ordered flowers for my daughter’s birthday and arranged for delivery at her home address but after seeing Appleyards statement “90% of deliveries are made before 5pm” I changed the delivery address... See more

Rated 4 out of 5 stars

Prompt delivery and lovely flowers. Confusing UX on the website. After confirming my items, I put in my card number and hit submit. There was then a very unusual additional confirmation screen (that r... See more

Rated 5 out of 5 stars

Such an easy ordering process via Appleyard's website. Great selection of flowers to choose from and when they arrived (bang on time thanks to our friendly Royal Mail) they were very securely package... See more

Company replied

Rated 5 out of 5 stars

Easy to use website with lots of choice! As I live overseas it’s alway unsettling when buying flowers as they sometimes never look like the picture. My order was perfect and beautifully arranged as s... See more

Rated 5 out of 5 stars

Beautiful flowers - 🌷 Ordered some flowers for a colleague who was unwell and she loved them. They were beautifully arranged and some buds were open and some were closed to have them last longer. G... See more

Rated 5 out of 5 stars

I bought 2 bunches for Mother’s Day - always try to use AppleYard for special occasions - and then realised the day before that one was going to the wrong address. Took a while to speak to a human onl... See more

Rated 1 out of 5 stars

Appalling flowers, have never received anything like this. No contact details on the website. Flowers all dry, literally brown, small bunch, not at all as pictured on the website, extremely poorly arr... See more

Company replied

Rated 5 out of 5 stars

Last week I posted a review with 1 star rating, however since then Max has reached out to me and delivered an outstanding 5 star service from prompt emails and sending a new bouquet. This service sh... See more

Rated 5 out of 5 stars

We received a gorgeous bouquet of 100 red roses yesterday, to be used in a funeral arrangement. At the time of ordering, I left a message letting appleyard know my intentions, not expecting a message... See more

Rated 5 out of 5 stars

I decided to try a new florist and discovered this company online. They offer a lovely range of arrangements with plenty of choice across different price points. I ordered the January Birthday Bouquet... See more

Rated 5 out of 5 stars

Bought 100 Red Roses for my wife on Valentine's Day, she said she had never seen such a beautiful box of flowers. She was both impressed and delighted. The packaging was excellent - the roses arrived... See more

Company replied

Rated 5 out of 5 stars

I have not purchased from Appleyard before. I wanted Peonies for my wife for our anniversary. Online reviews shown Appleyard Peonies best on this occasion. They were expensive for something so temp... See more

Rated 2 out of 5 stars

I'm not sure the flowers lasted 2 days, maybe delayed in Christmas peak. It is however the second time. It is difficult each time they are sent by son and we don't like to say?! How does this co... See more

Company replied

Rated 5 out of 5 stars

My first bouquet was late (and was for a friend who is unwell so was disappointing) Max organised for me to have a second and larger bouquet delivered by special delivery which arrived in plenty of... See more

Rated 4 out of 5 stars

Flowers arrived in a severely crushed box. All flowers inside bruised, bent and dried out. Submitted a complaint via their website with photo evidence, but no response received. Expected so much bet... See more

Company replied

Rated 5 out of 5 stars

Used Appleyard many times before and will do again. Another order delivered on time and in good condition. Flowers look great, some in bud and will last a long time. Overall very pleased. Definitely r... See more

Rated 5 out of 5 stars

Flowers were beatiful, fresh & vibrant - excellent value for money. Unfortunately the Yodel delivery driver was lazy & left the boxed flowers in full view of the world outside my front door without ri... See more

Rated 4 out of 5 stars

Update, Appleyard have been in contact and gone over and above to make amends for issues with their 3rd party. It has certainly restored my faith somewhat in the company. Sent some flowers for a f... See more

Company replied

Rated 5 out of 5 stars

Had some beautiful roses delivered but after a few days they drooped. I contacted Appleyard and spoke to Max who sorted my problem quickly and efficiently. I also offered some feedback about the card... See more

Rated 5 out of 5 stars

Excellent experience, Thank you Max. I live half a world away from my children and need to have confidence in the reliability of a delivery service for special occasions. Appleyards have never failed... See more

Rated 5 out of 5 stars

original order of Roses for a wedding anniversary were delivered in a dry flat box with instructions for resuscitation of the stems. They did not bloom as expected. Appleyard responded with a replac... See more

Rated 1 out of 5 stars

Made the mistake of trusting reviews and ordered their best-selling bouquet, which arrived looking nothing like on the website, and was shipped without a hydration pack. Half of the flowers were not f... See more

Company replied

Rated 5 out of 5 stars

Flowers delivered in good condition in good time by Royal Mail g'teed before 2pm on a Saturday. Recipient was pleased so I was! Constructively, I think the web site could use some review and uplift as... See more

Rated 5 out of 5 stars

The customer service from Max has been exceptional. There had been a couple of hiccups recently with a couple of orders but to be honest no need to worry as with the help of Appleyards customer suppor... See more

Rated 5 out of 5 stars

This is my second time ordering from Appleyard . The first order arrived on time and was absolutely gorgeous . The second , most recent time , I entered the incorrect postcode and the delivery failed... See more

Rated 5 out of 5 stars

I just received my first subscription delivery and I’m blown away. The flowers are beautiful, very fresh and exceptionally good value for money. I had tried a subscription from a competitor previous... See more

Rated 5 out of 5 stars

It was my daughter-in-law’s birthday while I was away on holiday in Barbados, but I still managed to send her some beautiful flowers, a bottle of Prosecco, and chocolates through Appleyard. She... See more

Rated 5 out of 5 stars

These flowers are spectacular - I used to regularly shop at another well known site but after reading a 5 star winning category review in the Good Housekeeping magazine - I tried Appleyard. So please... See more

Rated 5 out of 5 stars

I found the site by accident but was so glad I did. The rose that I ordered for my sister in law ls 65th birthday was delivered on time, it was beautiful(my sister in laws words),I was updated regu... See more

Rated 1 out of 5 stars

The flowers turned up two days late, having sat with the courier during that time. No surprise given that the courier is Yodel. The flowers were wilted on arrival and didn't fit in the vase we order... See more

Company replied

Rated 1 out of 5 stars

I spent £70 on a bouqet of flowers for Mothers day which arrived in an absolute terrible/disgusting state! The flowers were all squashed (with many flower heads no longer on the stems - basically... See more

Company replied

Rated 5 out of 5 stars

The roses arrived very quick and they send you email through each step previously ruined birthday and Valentine’s Day by diffirent company, appleyard London is the best they made my day and the flowe... See more

Rated 5 out of 5 stars

Good website and so easy to order. The beautiful bouquet was exactly as described and delivered the following day in sturdy packaging so no damage at all to any of the flowers. I would definitely reor... See more

Rated 5 out of 5 stars

We bought a 3-month subscription for my husband's daughter. The website process for ordering them was logical and easy - I did it all on my phone. She wasn't in for the first delivery attempt so as we... See more

Rated 4 out of 5 stars

Maybe I was just unlucky, I was gifted a lovely Appleyard seasonal bouquet and chocolates for my birthday but within three days half of the flowers had died. I emailed Apppleyard to give feedback bu... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting duplicitous company. Despite my husband ordering for first time none of the discount codes worked. NB: We were NOT ordering a promotional item already discounted. We e mailed... See more

Company replied

Rated 5 out of 5 stars

Flowers as always beautiful and well worth the money. My Mum was delighted with her flowers again. Appleyard are my go to for sending flowers to my family in the UK I live in Germany, but I have... See more

Rated 1 out of 5 stars

Would give zero stars if possible! Daughter ordered Mother’s Day flowers for grandmother. ARRIVED ALMOST DEAD. Grandmother contacted Customer Services on next working day with photographic evi... See more

Company replied

Rated 1 out of 5 stars

Ordered flowers for Friday 28th March. This date was then randomly changed without my knowledge (though they still took the money or course) to Sunday. Nothing showed. Date changed to Monday without a... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have ordered from Appleyard. My daughter lives in London and I live in New Zealand. She has been thrilled with both purchases, the first was peony bouquet to celebrate a new... See more


4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 98% of negative reviews

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Rated 1 out of 5 stars

Valentines flowers

Ordered flowers for valentines day, selected the 13th for delivery just to be sure it would arrive on time. Order was placed on the 31st on January.
Received an email on the 10th saying delivery was not possible and it would be the 16th.
Contacted them for a resolution and they said it wasn't possible to deliver on time. Which amazes me considering the order was placed two weeks before the delivery date.
I asked for a full refund and they would not do that. Was offered a store credit.
Have now received a further email saying it will be the 17th at the earliest.
Feeling incredibly let down and would not recommend ordering with this company.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Arrived one day late and the wrong flowers

Flowers arrived one day late which was disappointing but when it's the wrong flowers it's just embarrassing.

Difficult to recommend when they get the two most important things wrong.

Disappointing and disastrous.

Avoid

10 February 2026
Unprompted review
Appleyard Flowers logo

Reply from Appleyard Flowers

Thank you for sharing your feedback. We are sorry to hear about your experience and are eager to assist in resolving this matter. We kindly ask that you reach out to us at [email protected] with further details, referencing this review. This will help us address your concerns promptly and work towards a suitable resolution. Thank you for giving us the opportunity to make things right.

Rated 1 out of 5 stars

I have received about 4 of these…

I have received about 4 of these bouquets from various people. They arrived looking so lovely but none lasted more than 3 days at the most even lilies didnt open! I followed all instructions on how to treat them. Bouquets from other companies last for ages.
I would NOT RECOMMEND THIS COMPANY. I have written to them but totally ignored.

4 February 2026
Unprompted review
Appleyard Flowers logo

Reply from Appleyard Flowers

Thank you for sharing your feedback. We are sorry to hear about your experience and are eager to assist in resolving this matter. We kindly ask that you reach out to us at [email protected] with further details, referencing this review. This will help us address your concerns promptly and work towards a suitable resolution. Thank you for giving us the opportunity to make things right.

Rated 5 out of 5 stars

Exceptional!

Ordering was very easy and was delivered in less than 24hrs.
Roses are absolutely beautiful and were presented in a vase, which was delightfully unexpected, and strong protective packaging.
A stunning gift thank you, and thank you for a fabulous gifting experience.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding flowers exactly as advertised!

The online experience was great, the searching by categories made it really simple and the options on offer were really impressive.

They deliver by Royal Mail parcel force and as expected that experience let us down with the postman claiming to have tried to deliver but clearly didn't. I did make this point to the team at Appleyard Flowers and they refunded the next day by 2:00pm deliver guarantee straight away which was great and the customer service team do respond straight away. The flowers were delivered to the next morning.

What matters the quality of the flowers, the gift, the card and the packaging. I wasn’t there but based on the multiple WhatsApp videos I received from a very happy birthday recipient was pure delight, the flowers were stunning just as shown on the website, and I was told "I wish I could share the scent over the phone, they are so fresh it’s like the came straight form the garden"

This is a premium product and the strive for premium service happy to highly recommend them and I will be using them again in the future.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Definitely lived up to the best…

Definitely lived up to the best possible customer service!
Max was extremely empathetic and went over and above to ensure my order issue was corrected.
Highly recommend- and will definitely be using Appleyard again!

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to trust any accepted order will be fulfilled

I placed an order on 12 January for my wife's valentine flowers. On 28 January I received an email stating "It is with regret that we have to inform you that due to a stock issue we will be unable to fulfill your order. To get something sent out and to ensure your recipient gets their gift on time we are able to have an alternative bouquet sent out. " I replied to cancel as I ordered a unique bouquet and why should they choose the replacement. Then I noticed and sent another email "I placed two orders this year and had a problem using a promotional code which refused to work on one and the other, an email informs me, cannot be fulfilled as there is no stock. The latter order, #500871504, I have cancelled as a similar bouquet is unavailable. Given that this order is for 14 February delivery I find it strange that you are still selling it for delivery after 30 January." I received an apology email and expressed dissatisfaction with it. Then I had another email which tried to explain how they could still sell the bouquet whilst cancelling my order which just lost my trust with this company completely.
Updated: Appleyard Flowers responded to my experience and replied to this post very quickly and they don't clarify what they mean by resolution. I have merely written about my experience. The email includes "While we honored your request for a full refund immediately, it is truly disheartening to see that you are still so upset despite our efforts to be transparent." and "at times we do run out of stock as specific stems are not always in season". The first I am legally entitled to and the second they are still offering the bouquet for sale, so they make no sense. They offered me a free bouquet "to make this right for me". They can't make this right, it happened and it was a very bad and insulting experience.

28 January 2026
Unprompted review
Appleyard Flowers logo

Reply from Appleyard Flowers

Thank you for your feedback. We have reached out with a resolution regarding your experience, and in hope you respect and appreciate our efforts to make this right, we have sent a detailed response to you directly.

Please look into your emails for the full details of the goodwill gesture we have arranged. We value your business and hope this helps restore your confidence in us. Thanks for the feedback.

Rated 5 out of 5 stars

Great service

Lovely choices, I bought a ZZ Plant for myself! Very pleased with it and the delivery time was so quick it was almost instant!

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Try Bloom & Wild for a better company.

They offer a money back guarantee, but when I complained twice they refused to deliver anymore - that was years ago, I recently placed an order to give them a second/ third chance, I have a £20 gift voucher with them still and a discount from my credit card so it was worth the risk - but they cancelled my order last minute so I had to find a last minute option. There are much better companies out there.

31 January 2026
Unprompted review
Appleyard Flowers logo

Reply from Appleyard Flowers

Thank you for sharing your feedback. We are sorry to hear about your experience and are eager to assist in resolving this matter. We kindly ask that you reach out to us at [email protected] with further details, referencing this review. This will help us address your concerns promptly and work towards a suitable resolution. Thank you for giving us the opportunity to make things right.

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