Arborisk Insurance  Reviews 997

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and personalized approach. Consumers appreciate that the team takes the time to understand their individual needs and provide tailored advice, without being pushy. People highlight the friendly and professional demeanor of the staff, noting that they are easy to talk to and always willing to go the extra mile. The service is described as flexible, adaptable, and efficient, with reviewers emphasizing the quick response times and the ability to easily make adjustments to their policies. Consumers feel valued and supported, with many noting that they appreciate dealing with real humans who remember them when they call. The company is also commended for its competitive pricing and the quality of cover provided, with reviewers often surprised by the lack of additional charges for policy adaptations.

Based on these reviews

Rated 5 out of 5 stars

Great competitive prices from arborisk! Jack always on hand to help with add ons and adjustments when necessary. Give them a call you might be pleasantly surprised at what they could save you.

Company replied

Rated 5 out of 5 stars

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through eve... See more

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Rated 5 out of 5 stars

Scott has dealt with us a few times now. He knows his stuff, is personable and provides a good service. Clearly keeps notes from previous conversations so can relate to answers we might have given p... See more

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Rated 5 out of 5 stars

Mateusz has been absolutely fantastic in handling my insurance needs. He’s knowledgeable, responsive, and took the time to explain everything clearly so I could make informed decisions. He made the en... See more

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Rated 4 out of 5 stars

Clear consize and friendly support. Id give 5 stars but as I've never made a claim I'm not in a position to give full stars for that reason. I'd recommend.

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Rated 4 out of 5 stars

Interacting with genuine people who remember you when you call is a refreshing experience. Mat consistently puts in the effort to arrange my insurance needs, and this recent interaction was just as sm... See more

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Rated 5 out of 5 stars

Matt was helpful and easy to talk to. the service was flexible and adaptable for my individual needs. And Matt showed in depth knowledge of the industry which stood out compared to every other ins... See more

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Rated 5 out of 5 stars

Amazing, friendly and always helpful. I find information is well explained with nothing too much trouble. Aways a pleasure to do business with. I hav been with Arborisk for 10 years and can only speak... See more

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Rated 5 out of 5 stars

Absolutely brilliant really helpful. Reasonable pricing. I asked for special aspects adding to my policy to cover tree work up to 10 metres not just the standard 5 metres. For my grounds maintenance c... See more

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Rated 5 out of 5 stars

Incredible service and very reasonably priced. Mat has always been fantastic in responding quickly and professionally to our changing needs and gives us comfort in knowing that we are fully covered,... See more

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Rated 5 out of 5 stars

I called Aborisk for a comparison quote upon renewal. The response time was super quick and easy. Matt was interested how we operate and establishing the best level of cover for us. He made the whol... See more

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Rated 5 out of 5 stars

We are new start up and needed help to get our public liability, employers and truck insurance. We have been dealing with Mateusz and he has been spot on from the start. Communication has be... See more

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Rated 5 out of 5 stars

Mat & Josh facilitated everything for this year's renewal. Some major changes to the policy such as removing a vehicle and adding accessories to another, we even saved money on our policy this... See more

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Rated 5 out of 5 stars

It's so nice to deal with real humans who recognise you when you call. Mat always goes out of his way to organise my insurances and this last experience was no different. Great company and props to Ma... See more

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Rated 5 out of 5 stars

I’ve been with Arborisk since I started my business 5yrs ago. You get an account handler. They’re helpful, knowledgeable, and if they need to taylor a policy to a unique business model (like mine) the... See more

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Rated 5 out of 5 stars

Insured again this year with these guys, nothing is ever a problem they do go over and above for our every changing Business, and always at the end of the phone if any problems. Great company you won'... See more

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Rated 5 out of 5 stars

This is our second year with arborist first as sole traders and now as a LtD company. They have helped us every step of the way to ensure our company has the best insurance for our needs. We never hav... See more

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Rated 5 out of 5 stars

The whole process of obtaining Liabilty insurance, and full cover for all the machinery we use was a doddle. Just rang up Sam who dealt with things quickly and professionally and had a competative quo... See more

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Rated 5 out of 5 stars

I’ve been using arborisk for my insurance for over 5 years now the customer service is top class and you actually speak to a person rather than a robot!!! Always there when you need them. Joshua has l... See more

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Rated 5 out of 5 stars

Joshua Whitaker made the transition smooth and the price increase was hardly noticeable, very happy to continue with this great broker. I’ve been with Arborisk for years now and hopefully years to... See more

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Rated 5 out of 5 stars

Excellent service provided by Arborisk. They respond to our frequent vehicle swaps promptly and claims are handled smoothly. Friendly and professional team. I would recommend them.

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Rated 5 out of 5 stars

A fantastic service provided by Sam, everything was explained thoroughly, and I was very happy with the quotation provided, and had no hesitation in accepting the quote. Thanks again Sam. Ba... See more

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Rated 5 out of 5 stars

Very helpful staff who know their stuff. We have an arborisk policy with them plus cover for a cherry picker and tractor. We usually deal with Ashley and nothing is too much trouble, but everyone... See more

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Rated 5 out of 5 stars

Great service. Always very professional. In particular, the policy documents are very well set out. This is very helpful when sending customers a copy. It tells them exactly what they need to know, an... See more

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Rated 5 out of 5 stars

Very helpful and knowledgeable staff. Its rare nowadays that you are able to speak to the same person every time you contact an organisation. I'm very impressed with the company, and i was very... See more

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Rated 5 out of 5 stars

have been with Arborisk for many years been fantastic, always reasonable price and helpful. unfortunately we have had to claim a couple of time but they made it a smooth easy process.

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Rated 5 out of 5 stars

Jack was amazing Spent time explaining everything to a start up company director no pressure to buy genuine support and advice All liability and vehicle cover in one place Outstanding

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Rated 5 out of 5 stars

Jack has on numerous occasions gone above and beyond to deliver exceptional service. He ensures we have the appropriate cover in place to suit the increasingly complex projects our company takes... See more

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Rated 5 out of 5 stars

Highly recommend Easy,well priced and knowledgeable. Our accounts handler Lydia is an absolute star and always goes above and beyond to help clarify any queries and is always prompt.

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Rated 5 out of 5 stars

This chap is a credit to his company he sorted my quote out last minute with no hassle and very professional

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Rated 5 out of 5 stars

Really good service from start to finish. People on the end of the phone when you need them! Paid out on a sizeable claim without any unnecessary stress. And most of all as an employer they mak... See more

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Rated 5 out of 5 stars

Extremely helpful and happy to go back and forth with renewal quotes. Very competitive on price and good quality of cover. Sam was very informative and easy to speak to.

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Rated 5 out of 5 stars

We've just renewed with Arborisk via Jack, he was really open and calm with all our renewal queries and met us where we needed, happy to be with Arborisk again for the 4th year

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Rated 5 out of 5 stars

Been with Arborisk now for 5 years and when it comes to renewal they always try to give me the best price as insurance goes up every year even if you don't claim very pleased with the service thank yo... See more

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Rated 5 out of 5 stars

Joshua got back to us very quickly when we asked questions and for different quotations relating to the renewal. The information was very clear and felt Joshua understood the produce well and was trus... See more

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Rated 5 out of 5 stars

Over the course of 3 years as my son prepared to set up on his own with a partner in Tree Surgery, I spoke to both Matt and Sam who were helpful, professional and happy to spend time going through t... See more

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Rated 5 out of 5 stars

Matty always goes above and beyond to provide us with an efficient service for all of our insurance needs. Thanks Matty!

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Rated 5 out of 5 stars

Best company I have dealt with for my fleet insurance since going self employed 20 years ago so simple and easy with adding and removing trucks just a phone call and all sorted and you deal with a per... See more

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Rated 5 out of 5 stars

Great company to work with they are always at the end of the phone and quickly and efficiently adapt my policy to suit, no hoops to jump through! Great for a rapidly changing business!

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Rated 5 out of 5 stars

Arborisk got back to me very quickly, answered my tricky questions and updated my policy with no extra cost - no admin fees for a small admin task which I have been charged £50 for in the past!!

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Rated 5 out of 5 stars

I rang Arbrisk and spoke to Mateusz. He was extremely helpful when finding the correct cover needed for my company. Brilliant customer service!

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Rated 5 out of 5 stars

Brilliant customer support, more than happy to work with a small business and actually listen to what's needed rather than selling a product!

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Rated 5 out of 5 stars

Best tree surgeon insurance ever. Staff are very helpful they understand the industry and best of all the deliver on what they promise.

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Rated 5 out of 5 stars

A really good experience! Sam was great, listening to my situation and advising on the right policy for us. He gave me time and space to review and happy to respond to any question that I had. Would... See more

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Rated 5 out of 5 stars

My experience dealing with arborisk was very positive. My call handler, and now account manager, mateusz, was very friendly and helpful. His knowledge of the industry was very impressive, and he w... See more

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Rated 5 out of 5 stars

Sam made things very easy for me, gave me a great price, so good that I even changed my vehicle insurance to arborisk aswell. Had a problem down the line and they were very quick to sort it out... See more

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Rated 5 out of 5 stars

Really good service and a great price. Made the complex simple. Definitely worth seeking the advice of a specialist would recommend

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Rated 5 out of 5 stars

Excellent service on the phones many Thanks to Sam for finding us great price for van insurance

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Rated 5 out of 5 stars

Very helpful, always avaliable and they always call you back when you email. I had several questions before deciding to take out the insurance and everyone was very knowledgeable!

Company replied


Company details

  1. #42 of 165 best companies in Insurance broker
  2. #3 of 68 best companies in Car and Motor Insurance Agency
  3. #1 of 8 best companies in Business broker
  4. #29 of 231 best companies in Insurance agency

Written by the company

Chartered insurance broker, winner of The British Insurance Awards 2025 and finalist UK Broker Awards 2025 'Commercial Broker Of The Year' specialising in Tree Surgery, Landscape Gardening, Forestry and Arboricultural insurance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

997 reviews

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Rated 5 out of 5 stars

Reminder of renewal well in advance

Reminder of renewal well in advance
Personal quote with suggestions
Professional at all time
Very competitive

11 February 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for taking the time to leave us a 5 star review!

Rated 5 out of 5 stars

This chap is a credit to his company he…

This chap is a credit to his company he sorted my quote out last minute with no hassle and very professional

10 February 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review. We pride ourselves on the level of great service provided. Your comments will be shared with Elliot !

Rated 5 out of 5 stars

Mateusz has been absolutely fantastic…

Mateusz has been absolutely fantastic in handling my insurance needs. He’s knowledgeable, responsive, and took the time to explain everything clearly so I could make informed decisions. He made the entire process smooth and stress-free, and I truly felt that my best interests were his priority. I highly recommend Mateusz to anyone looking for reliable, professional, and trustworthy insurance support.

10 February 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for taking the time to provide your review. We are proud of the service you have received and delighted to have such a positive review. We will pass your comments on to Mat!

Rated 5 out of 5 stars

Hi degree of arboreal knowledge

Hi degree of arboreal knowledge. Considerable personal understanding of our business and specific interests.

2 February 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received!

Rated 5 out of 5 stars

Great competitive prices from arborisk

Great competitive prices from arborisk! Jack always on hand to help with add ons and adjustments when necessary. Give them a call you might be pleasantly surprised at what they could save you.

4 February 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your review. We are pleased to hear of the great service you have received. We will be sure to pass this praise on to Jack!

Rated 5 out of 5 stars

Mateusz the Polish insurance broker final boss

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through every step.

Since then I have moved everything over and saved a decent amount of money for more cover and getting to talk to someone who is down to earth and understands the job is a massive help .

Can't thank him enough.

2 February 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for your 5 star review. We strive to make insurance and all of our processes easy and its wonderful to receive your feedback on this! We will be sure to pass your comments on to Mat!

Rated 5 out of 5 stars

Excellent service

Excellent service on the phones many Thanks to Sam for finding us great price for van insurance

30 January 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your 5 star review. We will be sure to pass your comments on to Sam!

Rated 5 out of 5 stars

Efficient, friendly service as always

Professional, friendly and efficient. Josh was very helpful as always

28 January 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for taking the time to leave a 5 star review. We will pass your comments on to Josh!

Rated 5 out of 5 stars

Matty always goes above and beyond to…

Matty always goes above and beyond to provide us with an efficient service for all of our insurance needs. Thanks Matty!

29 January 2026
Unprompted review
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your review, it is always pleasing to receive such positive comments. We will be sure to pass your comments on to Matt!

Rated 4 out of 5 stars

Good customer relations

Good customer relations

26 January 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Many thanks for taking the time to leave us a positive review!

We noticed you gave us a great rating of 4 stars—if there's anything we could’ve done to earn that fifth star we’d love to hear your thoughts. Your feedback helps us improve and provide the best experience possible. Please feel free to email us at enquiries@arborisk.co.uk.

Rated 5 out of 5 stars

Excellent service

Excellent service, understood exactly what I needed and can provide a range of support services to help with my compliance.

23 January 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your review, it is always pleasing to receive such positive comments!

Rated 5 out of 5 stars

highly recommend

This is our second year with arborist first as sole traders and now as a LtD company. They have helped us every step of the way to ensure our company has the best insurance for our needs. We never have any trouble getting through to someone and they are very attentive. I couldn’t ask for better service. A big thank you to our account manager Lydia and to Scot who have helped us every step of the way. Highly recommend.

21 January 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for your positive review. It really is appreciated when customers provide us with feedback, especially when it is so positive. We will be sure to pass your comments on to Lydia and Scott!

Rated 5 out of 5 stars

Excellent Service

Thorough, efficient and engaged quoting process. Competative pricing. Very good.

21 January 2026
Arborisk Insurance  logo

Reply from Arborisk Insurance

Thank you for taking the time to provide your review. We are proud of the service we provide and delighted to receive such a positive review!

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