Becketts Music Ltd Reviews 662

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, delivery service, overall service, quality, and price, indicating a strong consensus across these key areas. Consumers appreciate the promptness and efficiency of the service, with many noting that items are dispatched quickly. People highlight the careful packaging, which ensures that delicate items, such as guitars and PCBs, arrive safely and undamaged. Reviewers also value the helpfulness of the sales staff, who are quick to answer questions and provide informed advice. The company is commended for stocking a great range of items, including rare and hard-to-find parts, and for offering competitive prices, sometimes even the best available.

Based on these reviews

Rated 5 out of 5 stars

Tasked with repairing a Yamaha PSR S-950 I found that the power button was a common problem with it not powering up. Becketts had one in stock, and it wasn't too expensive.. It arrived promptly, a... See more

Rated 5 out of 5 stars

Quick, efficient service for a genuine Yamaha keyboard switch. Most importantly for me, they sent the part using Royal Mail, not Evri or Yodel. I'd certainly buy from them again.

Rated 5 out of 5 stars

I couldn't get hold of replacement upper and lower felts for a Clavinova, anywhere. I gave my address to be contacted if they came back in stock. I forgot all about it for a month or so, still checkin... See more

Company replied

Rated 5 out of 5 stars

The customer service and overall experience from this shop is second to none. The Bromo guitar was out of stock and the restock was delayed because of worldwide demand but as soon as it became availab... See more

Company replied

Rated 5 out of 5 stars

Excellent service. A phone call quickly allowed this company to correctly identify the part required. It was shiped the same day. On receipt, I fitted it and my keyboard now works perfectly. The on... See more

Company replied

Rated 5 out of 5 stars

The sales person was very helpful and answered all my questions regarding the purchase of a Bromo Travel guitar. The item was despatched the same day and was carefully packaged to ensure the guitar ar... See more

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Rated 5 out of 5 stars

All good, special piano parts arrived after relatively short time in good condition. Had to unfold it, but that worked fine. Just the price doubled due to freight and local customs (dummy Brexit)...

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Rated 5 out of 5 stars

Well first of all , I was after a keyboard case that wouldn't let me down big time . The TGI branded case was a wise choice on my part , because although you can buy cheaper brands , you invariab... See more

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Rated 5 out of 5 stars

My keyboard is a bit old so I wasn't expecting to be able to find the PCB I required. Beckett's music was the only search result that was clear and that it had the part I was looking for. I was pleasa... See more

Rated 5 out of 5 stars

Bought from Becketts before and will again. Very pleased with the prices and fast reply to any questions. They promised to let me know when a particular guitar was back in stock and they did. Not all... See more

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Rated 5 out of 5 stars

I wanted a specific electric guitar for my son. We saw it at a cheaper price on another website but with no guarantee of when they would have stock. I rang Becketts. They confirmed it was in stock and... See more

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Rated 5 out of 5 stars

Good quick online service. Kept up to date at all times. Great product, Bromo 12 string BAT4CE acoustic guitar. Exceptional value for a 12 string at this price point. TBH this guitar would be a great... See more

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Rated 5 out of 5 stars

Thank you so much for your excellent service. A gorgeous sax, beautifully set up and plays great. A lot of attention to detail was employed by you to make the sale right for me and it's very much appr... See more

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Rated 5 out of 5 stars

Ordered baritone valve guides online. Instant acknowledgment of order. Paid next day delivery. All worked well. Great service!

Rated 5 out of 5 stars

I was greatful the product I desired was back in stock and I was notified via email, very handy function. The site was easy to use and the delivery was quick. The staff was incredibly helpful and frie... See more

Rated 5 out of 5 stars

I thank Becketts Music for keeping a stock of a - rather difficult to source - part for and old CLP piano. Correct part, prompt expedition. Everything perfect.

Company replied

Rated 4 out of 5 stars

Order arrived on time. Outer packaging slightly bashed but inner box was fine and guitar was all good. Web site was easy to navigate and entering details was fine. Information on guitar had good deta... See more

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Rated 5 out of 5 stars

Lovely Staff, very knowledgeable, very helpful. Pleasure to deal with, good quality equipment supplied. In my case parts for Yamaha keyboards

Rated 5 out of 5 stars

So rare to find the right (the correct screw hole spacings) snare strainer and muffler to repair a vintage Beverley Snare drum. I couldn't be happier, thank you.

Company replied

Rated 5 out of 5 stars

The items that I bought were in great condition when they arrived,delivery was very prompt. Becketts we're very helpful and did advise clearly.

Rated 5 out of 5 stars

Bought the item as the offer was the best price and free postage. It was days to Christmas, and a present(from me to me, so it didn't really matter) but it arrived the very next day. Had a tootle... See more

Rated 5 out of 5 stars

Excellent all the way. Fast delivery, item as described. Would recommend and buy from again. Postage wasn't the cheapest but it was prompt and fast

Rated 5 out of 5 stars

Quick response for email communication and rapid delivery. Well packed item. I've bought a guitar and stand from Becketts Music and highly recommend them.

Company replied

Rated 5 out of 5 stars

Excellent transaction, great product, good price, delivered quickly, tracked too! Perfection, I shall deal with Becketts Music again 😀

Company replied

Rated 5 out of 5 stars

Faultless and easy ordering online followed by great progress communication and Express delivery. Excellent packaging and condition of my guitar when unboxed. All too rare these days in UK. Thank y... See more

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Rated 5 out of 5 stars

Shop had what I wanted (and couldn't get anywhere else) order and delivery was hassle free. Clavinova is now assembled.

Rated 5 out of 5 stars

Ordered from NZ for UK delivery. Delivered quickly and very pleased with the harmonica for my son. Highly recommend Beckett's Music.

Company replied

Rated 5 out of 5 stars

Gave prompt advice on cause of fault on a Yamaha organ and were able to supply a service pack to fix.

Rated 5 out of 5 stars

Great range of items. And unlike many online stores they actually emailed me when my item came back into stock. Speedy delivery as well.

Company replied

Rated 3 out of 5 stars

Beckett ‘s delivered the product promptly, it was well packed and when I contacted the company the staff replied promptly and were helpful. However, the product was poorly set up it had 2 loose frets,... See more

Rated 5 out of 5 stars

Excellent quick service with informed advice Part cheaper than ebay or anywhere else i looked and also rare to get hold of

Company replied

Rated 5 out of 5 stars

Great Telephone support and range of keyboard parts Well cool guitar rack and was fast getting delivered, thanks guys 🤘🏻🤘🏻🤘🏻

Company replied

Rated 5 out of 5 stars

It's not always easy to get unslotted ebony bridge pins and they improve the tone so much. Anyway, it came fast and was a reasonable price,

Company replied

Rated 5 out of 5 stars

Excellent service. Bought a couple of items and they arrived so quickly! I also reached out for some advice about my piano and Dan replied to me so quickly with some great tips. Highly recommend!

Company replied

Rated 5 out of 5 stars

Found a mute on online at this shop. Was a good price and free delivery. Mute turned up very quickly and was exactly as described. What more could I want. Excellent service....

Company replied

Rated 5 out of 5 stars

Yamaha PSR-S910 spareparts After have looking over the whole world I found what I was looking for in your store, and the whole stock(2 pieses) was exactly what I needed. Thank you Becketts Musik Lt... See more

Company replied

Rated 5 out of 5 stars

Excellent and highly responsive service. Replacement key arrived the very next day after ordering. Highly recommend Becketts for how they managed my order, and the quality of the replacement key.

Company replied

Rated 5 out of 5 stars

simple, and helpfull, they contact me suspecting an error on my adress. Thanks , good services

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Rated 5 out of 5 stars

E-mail was sent, as requested, when the item of interest came back into stock. I ordered on the day of e-mail and item was dispatch the next day. Very quick response and happy with the service

Company replied

Rated 5 out of 5 stars

I placed a very small order but it was delivered a few days later in a very secure package, giving confidence for possible future orders.

Company replied

Rated 5 out of 5 stars

Excellent Service and will use again. I've used this company for purchasing genuine Yamaha parts.

Company replied

Rated 4 out of 5 stars

Package delivered well wrapped and on time. Left a star off because the piano key didn’t come with a little rubber toe like the broken one I removed.

Company replied


Company details

  1. #14 of 58 best companies in Music shop
  2. #2 of 7 best companies in Musical instrument repair shop
  3. #21 of 47 best companies in Musical instrument shop
  4. #2 of 7 best companies in Sheet Music Shop
  5. #3 of 8 best companies in Used Musical Instrument Shop

Written by the company

Becketts Music Ltd is a music store in Southampton United Kingdom. Started in 1946 our store is able to supply most of your musical needs either in store or via mail order. Suppliers of brass, woodwind, keyboards, strings, guitars, percussion ( hand held and kits ), repairs, spare parts and much more. If there is anything you are looking for just ask we might be able to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

662 reviews

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Rated 5 out of 5 stars

I have the power (button)!

Tasked with repairing a Yamaha PSR S-950 I found that the power button was a common problem with it not powering up.
Becketts had one in stock, and it wasn't too expensive.. It arrived promptly, and has resolved the problem.
Many thanks for the quick turnaround.

the Sonic Energy Authority

2 February 2026
Rated 5 out of 5 stars

Outstanding service

Congratulations to Matt for explaining everything to our grandson when we visited on Saturday morning with a view to buying a guitar etc .
This was his first electric guitar and everything Matt explained was everything we needed,without braking the bank, to purchase
Both my wife and I,and grandson, are so impressed we thought we had to pass on our experience
We would recommend 100%
Hopefully one day when he improves we will
return for an upgrade.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient.

Quick, efficient service for a genuine Yamaha keyboard switch. Most importantly for me, they sent the part using Royal Mail, not Evri or Yodel. I'd certainly buy from them again.

3 January 2026
Rated 5 out of 5 stars

Fantastic service

I was greatful the product I desired was back in stock and I was notified via email, very handy function. The site was easy to use and the delivery was quick. The staff was incredibly helpful and friendly over the phone.

16 January 2026
Rated 5 out of 5 stars

Harmonica

Bought the item as the offer was the best price and free postage.

It was days to Christmas, and a present(from me to me, so it didn't really matter) but it arrived the very next day. Had a tootle but reading the instructions it's no booze, no food, no flu...so Christmas time a no no...

Its a nice bit of kit, and its sounds lovely.

17 December 2025
Rated 5 out of 5 stars

All good, top shop

Excellent all the way. Fast delivery, item as described. Would recommend and buy from again. Postage wasn't the cheapest but it was prompt and fast

28 December 2025

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