Bella Barista - For Coffee Lovers Reviews 9,386

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of Bella Barista's products, particularly their coffee beans, with many describing unique and delightful flavors. Consumers appreciate the excellent delivery service, noting that orders are shipped quickly and arrive well-packaged. People highlight the exceptional service provided by the staff, who are described as friendly, knowledgeable, and helpful. Reviewers also value the overall experience, from the showroom to the coffee bar, emphasizing the company's passion for coffee. The consensus is that Bella Barista offers a seamless and enjoyable experience, making them a top choice for coffee enthusiasts.

Based on these reviews

Rated 5 out of 5 stars

Really nice company to buy from, arrived as promised, just the right amount of order updates. Interesting range of products at reasonable prices. No sales gimmicks. Bought a selection of different bl... See more

Rated 5 out of 5 stars

The green LED on my Rocket Mozzafiato stopped working, so I needed a new one. There seemed to be a couple of versions with slightly different connectors. The one that looked like the one I needed was... See more

Rated 5 out of 5 stars

Truly exceptional service! Quick call to their service dept to report a problem with my Profitec 400 and courier arrived shortly thereafter to collect. All repared under warranty and sent back by cour... See more

Rated 5 out of 5 stars

Seamless and lovely experience with the Bella Barista team. Way better than ordering through your usual e-commerce giants or going to your uninformed appliance shops. The Bella barista team was extrem... See more

Rated 5 out of 5 stars

We purchased our ECM coffee machine and Mini Mazza Grinder from Bella Barista in 2013. They have serviced it twice and recently replaced a component. We have made over 30,000 cups of coffee in this t... See more

Rated 4 out of 5 stars

Great product range at reasonable prices, well packaged delivery. I will happily shop from here again when i next need coffee machines or accessories. 4 stars due to fairly high delivery fees for lig... See more

Rated 5 out of 5 stars

Bella Barista is not your usual roasterry. Absolutely stellar! They become my go-to for coffee that genuinely elevates my mornings. Each bag I've tried has been a revelation, with nuanced flavors tha... See more

Rated 5 out of 5 stars

Bought a Profitec Drive from Bella Barista late on a Sunday. They had it shipped by 9.30am Monday. Delivery company made several mistakes which led to my having to be collect the machine at the delive... See more

Rated 5 out of 5 stars

Great service. Genuinely interested in your business needs. Was taken to see the roasting process and had literally walked in off the streets . Excellent local company who are an asset to not only to... See more

Rated 5 out of 5 stars

Bella Barista is a fabulous emporium for anyone passionate about coffee. Their showroom is a treat, packed with a wide selection of high-quality machines you can actually see and try in person.... See more

Rated 5 out of 5 stars

Fantastic Service as always. Ordered coffee lunchtime and had it the following day. As a customer from Northern Ireland I usually find it takes a day or two longer than expected to receive goods.... See more

Rated 5 out of 5 stars

Ordered a grinder and an espresso machine here. Everything was delivered timely, well packaged and they even added some beans specifically for burrs seasoning, which was nice. They also kindly provide... See more

Rated 5 out of 5 stars

When I opened my first pack of coffee from Bella Barista I really disliked the smell, thought it might have been contaminated and expressed my disappointment by email. I received an immediate, helpful... See more

Rated 5 out of 5 stars

I have dealt with three individuals at BB. Brian, fellow Scott, very helpful, he passed me on to Elise, who discussed my needs and what I preferred, took me though the sales process and organis... See more

Rated 5 out of 5 stars

I use Bella Barista for my coffee bean subscription service. Always great beans with never any problems encountered. Today my latest order got damaged in transit with there being a large quantity... See more

Rated 5 out of 5 stars

This was such a positive experience. It was an education in making the right choice of coffee machine that was right for me. The instruction and advice was honest and so informative. I drove a 100 mil... See more

Rated 5 out of 5 stars

Decided to buy the Profitec Go but upon visiting BB, I met with Marco and after talking and asking questions I changed my mind and bought a Profitec Pro 400 which I am very very happy with. Marco was... See more

Rated 4 out of 5 stars

I wanted to discuss coffee machines but noone was free at the time, plus they don't open on weekends which makes it awkward. That being said the staff are friendly and the various coffee beans I hav... See more

Rated 5 out of 5 stars

I'm really pleased to have found this local(ish) coffee roastery. The staff in there are very knowledgeable and are happy to answer any questions about the origins, flavours etc of the large variety o... See more

Rated 5 out of 5 stars

I purchased some expensive coffee gear last week and it arrived extremely well packed and promptly. The ECM machine, and the Timemore grinder, are of the highest quality and they even threw in a freeb... See more

Rated 5 out of 5 stars

The team at Bella Barista are great bunch of people. Initial call involved in-depth question to which I was put forward to another member whom was able to address all my queries and was extremely... See more

Rated 5 out of 5 stars

Exactly what I wanted and really quick delivery. Plus, even though I new which grinder I wanted the guides and videos online were really detailed and informative, reassurance that you're buying from p... See more

Rated 5 out of 5 stars

They shipped my DF54 incredibly soon when I first ordered it. Unfortunately, the motor gave up after a few months, but they replaced it at no cost to me and had it back on my counter in a couple of we... See more

Rated 5 out of 5 stars

Ordered a Profitec Move which arrived by DHL within three days os submitting my order. Read previous reviews about Bella Barista and enjoyed their YouTube channel. I was confident that I would re... See more

Rated 5 out of 5 stars

Travel into store if you can, It is totally worth it… I was looking to upgrade my espresso machine. A Very friendly lady helped me to decide between all the models they had on offer. They also... See more

Rated 5 out of 5 stars

I brought an espresso machine and grinder, and it was a great experience. I dealt with both Elise and Marco, both were extremely helpful and very professional. There was no hard sell, just great adv... See more

Rated 5 out of 5 stars

Recently purchased a Rancilio Silvia Pro x from Bella Barista. Made some enquiries first using the 'live chat' feature on their website which were answered promptly. I was directed to a very useful Yo... See more

Rated 5 out of 5 stars

Lovely coffee and good value. One 250g bag will last us around 6 weeks with a minimum of one coffee a day but mostly at least 2 being made each day. Loads of different flavour notes to chose from and... See more

Rated 5 out of 5 stars

A happy experience with Bella Barista, easy and staright forward, placed the order, confirmed, dispatched and tracked, and finally delivered. The best part was packaging, it was with real care and saf... See more

Rated 5 out of 5 stars

Usual warm welcome on arrival. Had a chat to determine the best option for our purposes. Purchased the grinder and a very appealing combined coffee bean holder and digital scales all in one. Deliciou... See more

Rated 4 out of 5 stars

Great deal, the espresso machine is as good as I could have imagined and they delivered in good time, no problems. It did seem to have been handled previously and maybe was used a little judging by th... See more

Rated 4 out of 5 stars

The product and quick dispatch were excellent. However not knowing the freight charge until I had completed the order is not ON.As ann international customer who buys parts all over the world, being... See more

Rated 5 out of 5 stars

Support, advice, range of equipment, superb coffee, pricing and delivery... is there anything that Bella Barista doesn't do well? If so I haven't found it. I've purchased an espresso machine, a... See more

Rated 5 out of 5 stars

They're the only company in the UK that you can rely on for coffee machines or items from overseas. One day delivery was indeed one day. Some websites put up the item, then they order it which takes w... See more

Rated 5 out of 5 stars

Had bought machines from Bella Barista for a number of years due to their fantastic service, care and knowledge until I recently decided to buy from another selling offering a weekend delivery. Never... See more

Rated 5 out of 5 stars

Before I even rate the beans !!! The customer service is brilliant at Bella barista ( shout out Liam ) Best beans I’ve tried I prefer my coffee at home over most coffee shops ,The feel good facto... See more

Rated 5 out of 5 stars

Bella Barista are most effecient and keep their customers updated all the way through the buying/subscription process. I have a subscription and making changes is simple. Oh, by the way their coffee i... See more

Rated 5 out of 5 stars

Always an excellent experience to deal with Bella Barista. My grinder was dispatched at light speed and arrived one day later. Have purchased from them regularly and will continue to use them from... See more

Rated 5 out of 5 stars

I love their coffee. So many different choices depending on your taste. If you’re within driving distance, get yourself a discount and a coffee to take away

Rated 5 out of 5 stars

Quick and responsive! Both in customer support with questions and delivery - very happy with my new machine and they even sent beans to season my grinder- if they fancy sending me some beans in genera... See more


Company details

  1. #4 of 38 best companies in Coffee machine supplier
  2. #4 of 66 best companies in Coffee Roasters
  3. #5 of 55 best companies in Coffee store
  4. #5 of 51 best companies in Coffee wholesaler

About Bella Barista - For Coffee Lovers

Written by the company

  • Simply put...we're passionate about coffee.
  • We sell the best coffee machines for the home and for commercial use.
  • Have you tried our coffee? We have our very own coffee roastery.
  • We roast 100% Arabica coffee fresh every week. Subscriptions are available.
  • If you're interested in starting your own coffee shop or roastery, please visit us. We have everything you need on display and in stock at our showroom.
  • We install commercial coffee machines within the midlands area. (UK)
  • UK Stockist of Rancilio, Rocket Espresso, La Marzocco, Expobar, Mazzer, Compak, Bezzera, Quick Mill, ECM, Profitec and many more.

Bella Barista was created in 2003, with the aim to simply offer high quality gourmet coffee machines for the home. With an ever expanding range and thankfully a wonderful loyal customer base, we continue to make strides forward .

From our humble online beginnings Bella Barista now has established a market reputation for high coffee quality machines at the best value. Every order is handled and packaged with loving care to ensure complete satisfaction on the day your goods are received. We want all our customers to benefit and receive great value items with a level of service that only comes from many years of experience.

Bella Barista

Written by the company

Satisfaction Guaranteed
Fully stocked Parts and Accessories *Engineer on hand for servicing and maintenance. *Large stocks of spares and able to source spares for all machines sold. *BS EN ISO 9001:2000 Quality Assured *Parent Company has supplied the commercial coffee market since 1983 Contact details. Phone: +44 (0)1933 273275 Fax: +44 (0)1933 229025 www.bellabarista.co.uk E-Mail:[email protected] ALL NEW Bella Barista coffee machines come with a 2 year back to base parts & labour warranty.* All the coffee machines we sell are based on commercial machines which benefit from a certain amount of after sales care. At Bella Barista we are fortunate with our in house division (Towability, UK mobile catering manufacturer) to be able to offer a range of skills and expertise not usually found in general coffee machine retailers. It is of continual surprise to us that people will buy machines from internet suppliers that have no provisions or inclination to offer a reasonable after sales service and we are continually asked by people that find they have a machine that is not working (not supplied by Bella Barista) if we can help, but only Bella Barista customers have access to the full Bella Barista afters sales care. Even after two years we continue to ensure you wake up to great tasting coffee each and every morning. Most often we can diagnose common problems and resolve them quickly over the phone or email. We also keep a large number of parts and accessories in stock, that's not listed on the website.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, excellent coffee, a welcome free coffee while you wait for your order. Great to peruse the fabulous coffee machines and gadgets for sale.

5 February 2026
Rated 5 out of 5 stars

Quick dispatch of a spare part at a reasonable cost

Five stars to Bella Barista for the quick supply of a replacement switch at a reasonable cost (inc. postage) - although a confirmation of postage email would have been helpful. Zero stars to Lelit for the quality of their on/off switches. The fact that a replacement switch was so readily available clearly shows that they are prone to failure and Lelit really need to source a more robust switch.

5 February 2026
Rated 5 out of 5 stars

Work Hard to Please the Customer

Yes, happy to have bought from Bella Barista. I bought my son a £420 grinder and we had a problem with it. Sent it back and got another grinder from them, no issues since (over a year ago). Bella Barista items are good quality, they listen to their customers and pull out all the stops to leave the customer happy. I really can't complain. I'd be more than happy to recommend them.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Truly exceptional service

Truly exceptional service! Quick call to their service dept to report a problem with my Profitec 400 and courier arrived shortly thereafter to collect. All repared under warranty and sent back by courier. Working perfectly once more.

9 December 2025
Rated 5 out of 5 stars

Bella Barista: why go anywhere else?

We purchased our ECM coffee machine and Mini Mazza Grinder from Bella Barista in 2013. They have serviced it twice and recently replaced a component. We have made over 30,000 cups of coffee in this time. If you had purchased this coffee from a High Street coffee shop and averaged £3 per cup over 13 years, you might have spent £90,000. So it puts the cost of a £2,000 coffee machine and a £1,000 grinder into perspective. It is an outstanding return on your investment.
The staff and service are amazing, from the front desk to the workshop. And their roasted coffee is outstanding. If you are thinking of buying a decent coffee machine, call into Bella Barista, ask for a cup of their home roasted excellent coffee, and let the staff show you their range of machines. Don't make the mistake of buying from a website where your machine is shipped from a warehouse overseas. You might think you are being smart, but it will cost you far more in the long run.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

The green LED on my Rocket Mozzafiato…

The green LED on my Rocket Mozzafiato stopped working, so I needed a new one. There seemed to be a couple of versions with slightly different connectors. The one that looked like the one I needed was advertised as an Appartamento one, I emailed Bella Barista for advice & they checked with their engineers. They confirmed quickly that it was the correct one. It came quickly too. My machine is now working perfectly now. Great service, thank you.

30 January 2026
Rated 5 out of 5 stars

I love their coffee

I love their coffee. So many different choices depending on your taste. If you’re within driving distance, get yourself a discount and a coffee to take away

29 January 2026
Rated 5 out of 5 stars

Brilliant

In a word. Marco.
Brilliant knowledge and customer service is second to none. Thanks Marco

29 January 2026

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