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Belong Reviews 891

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their positive attitude and helpfulness. Consumers highlight the excellent service provided, noting the company's quick response times and efficient handling of issues. Many reviewers appreciate the user-friendly experience and the proactive approach of the team in addressing concerns. People express satisfaction with the customer service, emphasizing the team's dedication and respectful interactions. Reviewers value the clear communication and the feeling of being well-supported throughout their experience. Consumers appreciate the company's commitment to resolving problems effectively and ensuring a smooth process.

Based on these reviews

Rated 5 out of 5 stars

We recently had a few repairs done at our home, including lighting issues and some door lock concerns. Although the first visit didn’t resolve everything, the company responded quickly and sent anot... See more

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Rated 5 out of 5 stars

Daniel L. promptly responded to our rental inquiry, tour schedule request and rental application process. He efficiently assisted and guided us with the Belong home rental listing. We saw the listin... See more

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Rated 5 out of 5 stars

Joaquin was very helpful in answering our questions and walking us through this process. He also was able to quickly provide help and get a fix on late notice when we ran into some technical issues. G... See more

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Rated 5 out of 5 stars

Marcelo helped us tremendously. Instead of just accepting a denial of our application, he listened to our story and helped get us into our new home. He fought for us and we appreciate him doing so. H... See more

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Rated 5 out of 5 stars

Christopher answered my questions & clarifed points & ensured my understanding & empowered decision was present. Very professional & patient as I thought thru AND had technical delays. He waited & g... See more

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Rated 5 out of 5 stars

Long story short, I am actively dealing with a complicated tenant situation. I was referred to BelongHome from my uncle and this is exactly what I've been looking for in a Property Management comp... See more

Rated 5 out of 5 stars

Initially, we were hesitant to allow Belong to manage our unit, After speaking to Eddie, he made it so easy and certainly there wasn't any hiccups. He is extremely knowledgeable and professional. We e... See more

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Rated 5 out of 5 stars

I've never hired a property management company before and decided to take a friend's referral and advice. I hired Belong and they were quick to assess our home value for rent. They sold me on their pl... See more

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Rated 5 out of 5 stars

When the AC quit working the te.perature started to rise to very uncomfortable levels inside the house. A quick txt to Rod got an immediate response from him and an AC tech to the house within 15 min... See more

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Rated 5 out of 5 stars

Leo from East Bay Construction and Management arrived and promptly worked on sink stopper repair and leak repair. One of the stopper had a broken part that needed to be replaced. He left and bou... See more

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Rated 5 out of 5 stars

Didn’t work with her too closely, but she texted me when she found a resident, clearly communicated everything I needed to know about them, and got the signed lease back quickly. She added the stipula... See more

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Rated 5 out of 5 stars

We’ve had a very positive experience with Belong Homes during the onboarding process. We are currently in talks with Juan, the Vendor Manager, who has been absolutely superb to work with. His knowle... See more

Rated 5 out of 5 stars

Daniela from the member support team has been nothing but great for us so far during our renting experience. All issues or concerns are addressed quickly and I can get a response from her at almost an... See more

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Rated 5 out of 5 stars

From the very first home tour, to the end of the lease, Belong has been wonderful! They were always sure to communicate everything, and have had quick responses when we needed fast answers. Diego... See more

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Rated 5 out of 5 stars

I spoke to Natalie and I am so appreciative about her patience, communication, knowledge! She answered all my MILLION questions😉. Thanks to her support skills, I will recommend to everyone lookin... See more

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Rated 5 out of 5 stars

So far our moving experience has been excellent with Belong. I have had quite a few questions and needs. George and the Belong team have made themselves available to assist and execute prompt soluti... See more

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Rated 5 out of 5 stars

I had a great experience working with Daniel M on potentially listing my property on Belong. He’s checked in with me monthly leading up to my move-out time without being pushy, and always answered my... See more

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Rated 1 out of 5 stars

I would appreciate a resolution. Upon my walk through, I discovered: Personal items in the garage, and scratches on the garage door (as if there may have been a squatter) Utilities were sh... See more

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Rated 5 out of 5 stars

George was responsive and understanding and solved the problem quickly! I truly appreciate having such a thoughtful, thorough and efficient concierge to coordinate with. I hope he stays with Belong... See more

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Rated 5 out of 5 stars

Our interactions with the Belong team and Leslie specifically were great. we have no personnel complaints.. The web site had a performance issue with supplying bank statements vs income, which h... See more

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Rated 1 out of 5 stars

Belong team relies heavily on automations. Realtor could add a real value here. Your team was disorganized and had no data based on your system were taking decisions. At a point, they were inexperienc... See more

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Rated 1 out of 5 stars

They don’t fix critical issues like the door lock not working and windows not installed correctly. They don’t have their own maintenance and hire someone (doesn’t tell you who) and I’ve had them hit o... See more

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Rated 1 out of 5 stars

Badly organized team, Promised to get tenant in 21 days, but nothing even after 2 month..no proper update on progress, no network with local agents to speedup the process. They feel that software will... See more

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Rated 1 out of 5 stars

Belong continues to perform poorly. They have a 25% upcharge for any maintenance required (so they're incentivized to make sure they do as much maintenance as possible). This is on top of the $199 man... See more

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Rated 1 out of 5 stars

Communication issues among the team; one person rekeys the home and someone else in Belong asks me if it's been rekeyed. They submit insane requests like getting a new stove top for the tenant. They d... See more

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Rated 1 out of 5 stars

I applied with belong homes to be a tenant in one of their homes. I was treated with disrespect and offered a refund of the nearly $200 in application fees that they have neglected to return. Joaquin... See more

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Rated 4 out of 5 stars

We had good experience with Belong especially Andre who has been very responsive. One suggestion would be while the rent is determined, please make sure to have local knowledge/ relevant data as... See more

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Rated 4 out of 5 stars

I would rank this as five stars, but I am holding off until such time as I am approved for the renting this property. So far, everyone I have dealt with in this company has truly embraced the entire... See more

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Rated 5 out of 5 stars

The tenant requested a list of 5 items that need to be repaired. Alonso, the homecare specialist, provided amazing help. He quickly replied to my email and set up a time to talk on the phone to answ... See more

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Rated 5 out of 5 stars

During the lease term, I was not always satisfied with Belong personnel. HOWEVER, both my wife and I were very impressed and pleased with Gabriela. She truly understands what great client service is.... See more

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Rated 5 out of 5 stars

I’m extremely happy with my experience working with Belong. I would especially like to thank Diana and Rod for being so professional, kind, and responsive. The technician was able to resolve o... See more

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Rated 5 out of 5 stars

Belong has completely changed the rental experience for the better! Their team is responsive, tech-savvy, and genuinely cares about both homeowners and residents. Everything from maintenance to paymen... See more

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Rated 4 out of 5 stars

At first, we had some issues, and the people who were originally assigned to our case didn’t really pay attention to our requests. But once Diana became our coordinator, everything changed. She was... See more

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Rated 5 out of 5 stars

Diana helped with a problem we were having. We got updates from her almost daily which was really appreciated. In the end she made sure the problem was solved to our complete satisfaction. In all... See more

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Rated 5 out of 5 stars

I’ve been using Belong for several years on one of my rental properties and I couldn’t do it without them. Belong handles everything I need seamlessly. From quality marketing to sourcing great tenants... See more

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Rated 5 out of 5 stars

Valeria suggested a "Meet video" and we affirmed with both Tessa and me online. I'm sure we'll work well together. We extablished a weekly followup each Thursday 3:00pm

Rated 5 out of 5 stars

The warmth, promptness and helpfullness of everyone from team Belong was really amazing! They provide prompt supports and really makes anyone feel like home.

Rated 5 out of 5 stars

The Host was very knowledgeable about the house and things that came with the house. The only thing she did not know was what days the trash pick up was on, whether it was Bowie city water or WSSC wat... See more

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Rated 5 out of 5 stars

I had a great experience touring this home. The agent was very professional, friendly, and knowledgeable. They answered all of my questions and made the process smooth and comfortable. I truly appre... See more

Rated 5 out of 5 stars

From the start this company has communicated efficiently and made sure that every question we had was answered to the best of their knowledge. Coming from out of state and putting a deposit on a house... See more

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Rated 5 out of 5 stars

The host was punctual and answered all of our questions. If she didn't know the answer, she immediately asked someone and let us know that we would get an email regarding answers. The communication ha... See more

Company replied


Company details

  1. Property management company
  2. Estate Agent

About Belong

Written by the company


Belong. Powered By AI. Made And Loved by People.

Belong is transforming the property management experience for homeowners and residents alike. We connect homeowners with fully-vetted residents, ensuring homes are well-maintained while delivering consistent rental income through our Guaranteed Rent program—homeowners get paid on time, every time, even if the resident misses a payment.

Our tech-driven platform simplifies every aspect of home management, from leasing and maintenance to financial tracking and transparent communication.

For residents, we offer thoughtfully maintained homes, responsive service, and flexible payment options, creating a seamless rental experience.

With a commitment to exceptional service, proactive care, and trustworthy management, Belong makes renting and property management stress-free and rewarding for everyone involved.

Experience a new way to manage or rent your home—experience Belong.

Guaranteed Rent with Belong

Written by the company

Peace of Mind for Homeowners – Rent Paid On Time, Every Time
Belong’s Guaranteed Rent program ensures homeowners receive their rental income on time, every month—no matter what. Whether your resident pays late or encounters financial difficulties, you’ll still get paid promptly. This innovative approach to property management eliminates the stress of unpredictable cash flow, giving you the financial stability and peace of mind you deserve. With Belong, you can trust that your home is in great hands, your residents are fully vetted, and your rent is always guaranteed. Join thousands of homeowners who rely on Belong for seamless property management and Guaranteed Rent.
Your Income, Your Security—Guaranteed
With Belong, you never have to worry about late or missed rent payments. Our Guaranteed Rent program ensures that your income is secure, allowing you to focus on what matters most while we take care of your property. From finding fully vetted residents to managing maintenance and repairs, we handle every detail of property management with care and precision. Experience a worry-free way to rent out your home with Belong by your side.

Belong’s Homeowner Guarantees

Your peace of mind is our promise.

At Belong, we’re committed to making your property management experience worry-free. That’s why we stand by these guarantees: (1) Guaranteed Rent – You’ll receive your rent on time every month, even if the resident pays late or misses a payment. (2) Fully Vetted Residents – Every resident is carefully screened to ensure they are the right fit for your home. (3) Proactive Maintenance – We keep your home in top shape, addressing maintenance requests promptly with trusted vendors. (4) Transparent Communication – You’ll always be in the loop about what’s happening with your property through our intuitive platform and dedicated team. These guarantees are designed to provide financial stability, exceptional service, and total confidence in your partnership with Belong. Discover the Belong difference today.

Contact info

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Get Guaranteed Rent Today!

Get a full year of guaranteed rent payments on the first of each month

4.8

Excellent

TrustScore 5 out of 5

891 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had a great experience touring this…


I had a great experience touring this home. The agent was very professional, friendly, and knowledgeable. They answered all of my questions and made the process smooth and comfortable. I truly appreciated their time and excellent customer service. Highly recommend!

10 February 2026
Rated 1 out of 5 stars

They are hungry for money

They don’t fix critical issues like the door lock not working and windows not installed correctly. They don’t have their own maintenance and hire someone (doesn’t tell you who) and I’ve had them hit of me and another one be rude. The contract they give you is very landlord friendly and they don’t listen to you at all. Greedy and hungry for money.

10 February 2026
Unprompted review
Belong logo

Reply from Belong

Hi Haul - I am genuinely sorry to hear about your experience and understand how frustrating it can be when expectations are not met. At Belong, we take the quality of our service very seriously so I would welcome the opportunity to discuss your concerns directly and work toward a resolution. Please contact me at 650-600-6864 or [email protected] so I can address the issues you’ve raised with transparency and a focus on solutions.
Thank you for your time and consideration.
Best regards,
Tami Silks
VIP Member Relations Lead, Office of the CEO
650-600-6864

Rated 5 out of 5 stars

Very satisfied

Very satisfied! The team was professional, responsive, and clear in communication. Looking forward to future collaboration.

10 February 2026
Rated 1 out of 5 stars

Consistently Poor Experience

Consistently poor experience. I am a tenant. We had our garbage disposal in our sink start leaking, preventing the use of both our sink and our dishwasher. It was over a week until the company responded to our work request. It took another two weeks for them to send out a technician just to examine the unit. They were very unresponsive to my communication. After the first examination, I wasn't able to get in contact with Belong for 4 days. At which point they told me they switched vendors and would have to contact a different company.

It was many weeks until they finally got it fixed, which is far longer than the legally mandated timeframe in our state. They also refused to send me the contact information of the homeowner to expedite the process.

We also had our dishwasher fail. It was another 5 days until we got a response. Another two weeks passed before they sent out a technician. They then submitted our address INCORRECTLY, causing the technician to not be able arrive at the property. And again, radio silence from Belong.

Every time I set up a voice call in their app, the appointment is never confirmed and I never receive a call.

It's been 25 days since the issue was reported. Which again, is far above the legally mandated timeframe.

I would avoid this company at all costs.

9 February 2026
Unprompted review
Belong logo

Reply from Belong

Hi Adrian - We’re truly sorry to hear about your experience and understand how frustrating a lack of communication and follow-through can be. This is not the standard of service we aim to provide, and we take your feedback very seriously.
I would welcome the opportunity to speak with you directly to better understand what occurred and work toward a resolution to restore your trust in our services. Please contact me at 650-600-6864 or [email protected] so I can address your concerns with transparency and a focus on solutions.
Thank you for your time and consideration.
Best regards,
Tami Silks
VIP Member Relations Lead, Office of the CEO
650-600-6864

Rated 5 out of 5 stars

Best Support!

The warmth, promptness and helpfullness of everyone from team Belong was really amazing! They provide prompt supports and really makes anyone feel like home.

9 February 2026
Rated 5 out of 5 stars

Thank you Valentin

Thank you team and especially Valentin for the professional communication throughout the experience as vendors in this case.
We truly appreciate your partnership.

Ignacio Arriaga
Ignacio`s Handyman Services

6 February 2026
Rated 5 out of 5 stars

Belong sets the Bar of Professionalism!!

Since, 2022, BeLong has been managing my Condo while living in Japan. Consistently, they have gone beyond expectations to provide the utmost professionalism and care for my tenants! I strongly recommend them for anyone searching for.

5 February 2026

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