Bull Brand Reviews 8,325

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenience and speed of the delivery service, often receiving their orders faster than expected. The ordering process is streamlined through an easy-to-use app that remembers customer details and past purchases, simplifying reordering. People value the wide range of products available, including tobacco, vape juice and accessories, which can be hard to find elsewhere. Consumers consistently praise the excellent service, noting that orders are processed quickly and dispatched on the same day. Many reviewers highlight the personal touch, such as the inclusion of complimentary biscuits with their orders. The company's commitment to customer satisfaction is evident in their proactive approach to resolving issues, such as sending replacement orders when necessary. The prices are competitive, making it a preferred choice for many who seek value and reliability.

Based on these reviews

Rated 5 out of 5 stars

The only cigarette papers my partner will ever use! Used to be able to buy them locally but now, for whenever reason, nobody stocks them anymore so I went straight to Bull Brand themselves and bought... See more

Rated 5 out of 5 stars

First time ordering from Bullbrand. Order came the next day even though I was expecting it in 3 days as advised. Packaged well. Communication very good. Email updates along whole process.

Rated 5 out of 5 stars

This is a very good company. I have been using them for years and this order was the first time that they had made a mistake. Problem solved straight away. I would say the performance of this company... See more

Rated 5 out of 5 stars

Another hastle free, super fast delivery of my monthly baccy supplies! Wish I'd discovered this site a long tima ago rather than either (struggling to) stand in a huge queue or paying rip off delive... See more

Rated 5 out of 5 stars

Always, always, always excellent delivery, well packaged, terrific update info. Good prices..There isn’t one thing that I can find fault with. Been using Bullbrand for several years and always got the... See more

Rated 5 out of 5 stars

Excellent and low priced tobacco. Shipping is quite high though and second class being the cheapest option it may take 3 days to arrive (more if it's over the weekend). So you have to order the tobacc... See more

Rated 5 out of 5 stars

Easy app, remembers you and your orders. Making it some to reorder. Quick delivery on standard and great communication to let you know when it's coming! Made life so much easier as hardly any shop... See more

Rated 5 out of 5 stars

I have been using bull brand for some time now and have never had any issues. My products are always packed well and occasionally with a complementary pack of 2 biscuits ( yummy). Packages are always... See more

Rated 5 out of 5 stars

Dispatch and delivery is always on very quick (when an issue not related to Bull brand doesn’t arise). My previous order went missing, and customer service were very helpful. They tried to track it do... See more

Rated 5 out of 5 stars

You deliver on your promises of fast turn-round which is refreshing. I was away from home when I placed last week's order without access to my details and your phone responder was able to identify my... See more

Rated 5 out of 5 stars

I have now used Bull Brand twice. On both occasions packages arrived well wrapped the next day, although I didn't pay additional postage for next day delivery. Very reliable. Excellent service. No m... See more

Rated 5 out of 5 stars

I originally phoned to enquire about the tobacco that I now have thanks i spoke to a very knowledgeable ditch chap who immediately signed me up so i could order it.Now there is a reason why im particu... See more

Rated 5 out of 5 stars

I was concerned placing my first order as those are best prices around but they had good reviews, place order yesterday arrived today awesome 🤩 you can not ask for more . They be getting all my busin... See more

Rated 5 out of 5 stars

Bull Brand offer a very good range of tobacco products especially pipe tobacco of which Petersons is my favourite. Bull Brand offer a good range of Petersons pipe tobacco. Supermarkets offer a very li... See more

Rated 5 out of 5 stars

I only buy my vape juice from bull brand. I moved house in may and was having problems with my deliveries to a new build site. They called me to find a solution to the problem with my failed deliverie... See more

Rated 5 out of 5 stars

Whenever I order my parcel is prepared quickly, usually the same day and delivered the next day. Gifts are usually included, biscuits are my favorite but also nicotine products. I like that they are c... See more

Rated 3 out of 5 stars

It is probably a supply issue, but I want, but can't get Amsterdammer it is out of stock. Service is fast, ordering quite easy. I know parcels are needed to signed for. I have good postal workers who... See more

Rated 5 out of 5 stars

These guys are quick, efficient, and have good pricing. On top of that, each order generally arrives with a couple of snack packs of very tasty biscuits (which we have tried, and failed, to find i... See more

Rated 5 out of 5 stars

I saw Bull Brand and I instantly knew the name. I placed an order for some snuff and didn’t have a problem getting some great options to try out. Cigarettes, pipe tobacco, electronic stuff all availab... See more

Rated 5 out of 5 stars

I simply cannot fault this online retailer. As soon as I place an order (which I have done many times) it seems it’s straight out of the door and on its way. Extremely fast processing post-order, we... See more

Rated 4 out of 5 stars

After Christmas postal delays meant my order didn't arrive, I phoned to chase. My initial call got a very helpful man, who offered to send the order again, and asked me to return or pay for the origi... See more

Rated 2 out of 5 stars

I normally would not give such a poor rating for Bull Brand but this time, they shipped through DPD and I am unsure if the blame lies with Bull Brand or DPD but 3 of the 4 tubs of tobacco I ordered we... See more

Company replied

Rated 4 out of 5 stars

I ordered Happy Days Virginia tobacco flavoured vape liquid from Bull Brand (2 packs of 5 bottles). They arrived a few days later. My partner likes this vape liquid. We order these regularly - can'... See more

Rated 1 out of 5 stars

Incredibly inept of late. I have been a customer for years and always order the same tobacco, filters and papers. They sent the wrong tobacco, but the correct receipt last time. Today, quite incre... See more

Rated 5 out of 5 stars

Bull Brand have a large selection of hand rolling tobacco, They are a great company who deliver promptly, usually with a little special surprise. I always shop Bull Brand as I don't have to leave hom... See more

Rated 5 out of 5 stars

Old Holborn Original is quite difficult to track down in shops so good I can multi buy here. Super speedy delivery. My partner enjoyed the complimentary biscuits. Could we have 2 packs next time so... See more

Rated 5 out of 5 stars

Have used bull brand for many years now & the Virginia tobacco vape liquid is the best iv ever tried, it’s the closest taste to tobacco that iv had & would highly recommend. Prices are great & deliver... See more

Rated 2 out of 5 stars

Edit 24th June. Whilst I did have a reply from Bull Brand encouraging me to message them direct, I did on 4th June and have received no response. Can I reduce my rating to a one star? Am I the... See more

Company replied

Rated 5 out of 5 stars

As an occasional tobacco user, I need tobacco at times for appreciation and eclectic sampling. Bull Brand is not just for rolling papers, but for a broad range of tobaccos and cigarettes, snus and acc... See more

Rated 5 out of 5 stars

I always have a great experience when using Bullbrand, they are quick to deal with all orders big or small! posting is discreet so no worries if you dont want everyone knowing your business! I would r... See more

Rated 5 out of 5 stars

Been using BullBrand to deliver cigs for over a year now - the prices are great. I have never experienced any problems. Orders are processed same day, delivery is super-fast and communication is good.... See more

Rated 4 out of 5 stars

Alway quick delivery, sad Amsterdammer was out if stick. One more worry, I reorder from the dashboard, my amounts I order are always wildly incorrect, I don't know why, I have to correct it, I feel li... See more

Rated 5 out of 5 stars

I found the company online & rang about how to order, it was very easy to do so, my order was promptly delivered, I found to have my cigarettes delivered due to it easier than remember to buy when out... See more

Rated 5 out of 5 stars

I always order my tobacco online from Bull Brand. There is a wide choice at a good price. Delivery is very reliable, a great company to deal with. They have everything you need for smoking or vaping... See more

Rated 4 out of 5 stars

+ Great service & kept well informed. Good price's - I have been a regular buyer of your menthol tips for a few years now on Amazon. After registering on your website I found the tips are the... See more

Rated 5 out of 5 stars

Bull brand offers very good customer service, fast delivery, and a wide variety of products. I have had an account with them for years as a result of their brilliant service.

Rated 5 out of 5 stars

An all round very efficient service. It’s a very easy website to navigate and easy to do repeat orders. The communication and updates are consistently good and deliveries are always on time if not e... See more

Rated 5 out of 5 stars

I love the little pack of biscuits you give on most orders, especially the fruit & lemon ones... feel free to chuck a few more in the box😉 Always a quick service, and can't fault it (only the govern... See more

Rated 5 out of 5 stars

Very low tobacco prices as well as a good selection. Reasonably fast 2nd class delivery option just remember to buy ahead so that you don't run out.

Rated 5 out of 5 stars

As always swift and on mark! Only ever had one problem being a technophobe I had trouble setting up an account and even though I rang at close of business and there was only the boss there he helped m... See more

Rated 5 out of 5 stars

always fast delivery & always what i order. Appreciate the lil treat of biscuits also with some orders. been using Bull Brand for 6+ months now & don't buy tobacco products elsewhere.

Rated 5 out of 5 stars

Great company to deal with/buy from. Order was processed the same day & goods were with me within a couple of days. Excellent prices when compared to others. All-in, I have no complaints about this co... See more

Rated 5 out of 5 stars

Brilliant company..nothing is too much trouble. Customer service is amazing..any problems I have to adding on too an order, to a problem with my order through no fault of there own has been rectified... See more


Company details

  1. #3 of 18 best companies in Tobacco supplier
  2. #3 of 15 best companies in Cigar shop
  3. #12 of 129 best companies in Electronic cigarette store
  4. #3 of 40 best companies in Tobacco shop
  5. #9 of 126 best companies in Vaporiser shop

Information provided by various external sources

Bull Brand supplies the finest rolling tobacco, pipe tobacco, filter tips, rolling papers, E-Liquids and smoking accessories in the UK. Our reputation is built on quality and price, our wide selection is designed to deliver great products at prices you...


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 41% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

It is probably a supply issue

It is probably a supply issue, but I want, but can't get Amsterdammer it is out of stock. Service is fast, ordering quite easy. I know parcels are needed to signed for. I have good postal workers who will leave it in a safe place when I am out, some won't. I wishbit did not need signing.

5 February 2026
Rated 5 out of 5 stars

Quick to order

Quick to order just as long as you know what you want. I do, so only takes a minute. You can re-order items by clicking on the re-order which I like.Fast to pay. I also chose the 1-2 days delivery and it arrives to me the next day.

4 February 2026
Rated 5 out of 5 stars

The only cigarette papers my partner will smoke…

The only cigarette papers my partner will ever use! Used to be able to buy them locally but now, for whenever reason, nobody stocks them anymore so I went straight to Bull Brand themselves and bought LOTS! They were delivered quickly and easily for a fair price: I will definitely be ordering again!

3 February 2026

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