Burd Delivery Reviews 141,768

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's commitment to providing a positive experience through various aspects of their service. People highlight the delivery service, mentioning the accurate time estimates and the ability to track their orders in real-time, similar to food delivery services. Consumers find the service modern and convenient, praising the interactive map feature. The positive sentiment extends to the staff, with reviewers describing them as friendly, helpful, and detail-oriented. Customers appreciate the staff's efforts to ensure deliveries are made to the correct address, even when facing challenges such as unclear labeling. Reviewers also value the company's product and user experience, noting the fast delivery times and the care taken to protect items during transit.

Based on these reviews

Rated 5 out of 5 stars

Supergod levering med tidsangivelse - det er bare i top ! Og så kan man følge bilen med ens varer, det er altså også super. Leverance også om aftenen, det passede bare supergodt. Såå .. keep up the go... See more

Rated 5 out of 5 stars

Best delivery I've ever had!! The communication was amazing, just like following a food delivery. Could see when he was coming to my building. No need to sit around waiting all day for a package. Wis... See more

Rated 5 out of 5 stars

Super godt med besked om ca. leveringstid. Levering om aftenen er alletiders set i lyset af, at man ofte er hjemme om aftenen - så er man fri for at stå i kø for at få sin pakke. Venlig og servicemi... See more

Rated 5 out of 5 stars

English: A rare 5 star review but well deserved. I ordered and recieved the package the next day, I could track the driver to my door and I recieved a picture of my door when the package was del... See more

Rated 4 out of 5 stars

Pretty cool service. I like that the courier came at the point during the day when one can actually be at home, and I liked the live tracking. Didn't like that tour emails informing me that ther... See more

Rated 3 out of 5 stars

Burd delivery has the best pricing, no doubt about it. I love their tracking app inspired by Uber as well 😉 Unfortunately, lately I experienced twice that delivery was planed to arrive and opted ou... See more

Rated 5 out of 5 stars

Absolutely love Burd. If you don't live in an apartment complex, it will be even easier! I will recommend describing in detail where to put the package if you live in an apartment complex or... See more

Rated 5 out of 5 stars

Great service and good attention to details. The delivery staff called me when he arrived at my house ensure he deliver at the correct address because I had no name on my front door and I was not home... See more

Rated 5 out of 5 stars

Never worry about 'missing' the delivery with these guys. Generally on time experiences and love that they arrive in the afternoon when someone is actually home! Plus their eco bikes are so friggin c... See more

Rated 5 out of 5 stars

This is the first time I get something delivered from this company and the experience was very good. The delivery guy was very nice and helpful. To enter the building I live it's needed to use the ph... See more

Rated 5 out of 5 stars

The delivery was ahead of the planned date and at convenient hours (evening, when you have already returned from the office). The boxes were filled with material to avoid bottles from clicking against... See more

Rated 5 out of 5 stars

It was my first time using Burd Delivery, and I was really impressed! Super fast delivery, and it arrived within the time period stated in the email. I loved that you can track the delivery in real-ti... See more

Rated 5 out of 5 stars

A very informative delivery service. The interactive map lets you track the driver's route in real time, and their arrival time is displayed. It's a very modern and convenient delivery system. Thank y... See more

Rated 5 out of 5 stars

Fantastic, just fantastic that you can follow up on the delivery and see exactly where it is..first time I’ve experienced such a fast delivery, I ordered on a Sunday and it was in my hands on Monday e... See more

Rated 4 out of 5 stars

Thanks for delivering it. Would be good to have an option to make note to deliver the box in the delivery area on the property, not only at the door or garage etc. But there are only set choices, no '... See more

Rated 1 out of 5 stars

I normally receive packages on time. However the last one was something I needed urgently, and the I stayed up late waiting for it, the driver parked right infornt my apartment, stayed in car and left... See more

Rated 1 out of 5 stars

This is an awful delivery service, I will never use it again. It's the second time already when I receive notification that the delivery was not possible, and in the details I see a blurry picture mad... See more

Rated 1 out of 5 stars

Delivered the package at wrong address no response from customer service. Had to chase the package with the shop myself and it was medicines had to buy from another shop in emergency. Will never recom... See more

Rated 1 out of 5 stars

The courier did not deliver the package four days ago. He went to the first floor and took a photo—but I live on the second floor!! Yesterday the courier ONCE AGAIN did not deliver my parcel, ev... See more

Rated 1 out of 5 stars

Couriers do not follow instructions. I had a delivery coming on a Thursday, the courier had authorization to leave the package at the door, but they did not deliver nor even rang the doorbell. The par... See more

Rated 1 out of 5 stars

I was driving my christinia bike with my child in the front when all of the sudden a burd delivery bike slammed into our bike leaving damage to the fender. The driver didn’t even turn around and drove... See more

Company replied

Rated 1 out of 5 stars

The worst experience. They left the package outside the door of the university on Friday night, when the university was obviously closed. All this without asking for authorization! The package was... See more

Rated 2 out of 5 stars

They texted me the time of the delivery five minutes before it was. A couple of minutes later I received a text that the package was delivered when I was at home and I didn't receive anything. So I ch... See more

Rated 1 out of 5 stars

They have delivered it to the wrong address and given my order to a stranger, despite having my full correct address, my name, email and phone number. If they are unsure about the correctness of the a... See more

Rated 1 out of 5 stars

Once they haven't picked the package from the webshop and they lied about it when I wrote them blaming the webshop. Today they out of nowhere cancelled the delivery saying that I will get.my package d... See more

Company replied

Rated 1 out of 5 stars

I have a really hard time believing the reviews- it seems fake and paid for - on Google it’s only 1 star and only people that aren’t satisfied. 😡 Anyway. I am not happy with this delivery servic... See more

Company replied

Rated 1 out of 5 stars

Specifically wrote not to ring the bell and not to ring the phone because we are sleeping at this time and so are kids in the apartment. They were delayed 30 min on an already late delivery (10 pm), a... See more

Rated 1 out of 5 stars

3 times used the service, and all 3 times had issues with it. First time package was left in front of the building door instead of apartment door, second and third time delivered to a differen... See more

Rated 1 out of 5 stars

The courier did not deliver the package and sent a photo from the first floor, but I live on the second floor. Today is Thursday, and I received a message saying that the next delivery will be on... See more

Rated 1 out of 5 stars

👎👎👎👎👎👎 Denmark. This company operates like it’s a 100 years in the past. They don’t notify customers in advance and only call when they’re at the door, expecting you to be home. Even t... See more

Company replied

Rated 1 out of 5 stars

Says package delivered with a picture of a door to an apartment building, you better not left my package in front of a main door to an apartment building. What kind of idiotic delivery service is thi... See more

Company replied

Rated 1 out of 5 stars

Horrible horrible service!!! My delivery kept being super delayed. At some point it said that I rescheduled, which when I actually tried to, it didn’t even let me. I reached out to customer service re... See more

Rated 1 out of 5 stars

Ordered from Matas at Saturday and i chose delivery with this company to get the package next day between 18-22. At 18:30 got the message that today my package won’t be delivered. I texted to sup... See more

Rated 1 out of 5 stars

I chose them because they had the fastest delivery. On the scheduled day, I received a text with a delivery window, which was perfect. However, later that night, they canceled the delivery without any... See more

Company replied

Rated 2 out of 5 stars

My package was delivered. However, I feel no confidence to use your service any longer unless critical changes. While the gps live tracking is nice, it only helps if indeed you know the exact day it’s... See more

Rated 2 out of 5 stars

They’re lightening fast when things go as planned but yesterday my parcel was delivered to the same house number in a different street. How can that happen?!? The proof of delivery clearly showed that... See more

Rated 4 out of 5 stars

Very fast delivery and I liked that I was contected when I was not at home and found a solution together. What could be improved is get a norification that the delivery is happening on the day a littl... See more

Rated 1 out of 5 stars

I ordered a pc charger as mine broke and I needed express delivery so paid for it. The package was meant to be delivery on Wednesday evening and it was not. I had an exam on Thursday. Burd has one... See more


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Shipping and postal service
  4. Shipping service
  5. Transportation service

Written by the company

Burd Delivery leverer pakker for webshops med en klar mission: at gøre online handel grønnere – og hverdagen nemmere og gladere for pakkemodtagerne. Med fokus på fleksibilitet kan leveringen tilpasses helt frem til det øjeblik buddet står ved døren. Og med live-tracking ved pakkemodtageren præcis, hvornår pakken leveres. Burd Delivery leverer om aftenen. Burd HOME EXPRESS og Burd HOME EVENING leveres 18:00-22:00. Burd HOME leveres 16:15-22:30.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142K reviews

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Rated 1 out of 5 stars

Terrible service

Terrible service, they lie about not being at home to sign for the delivery! And forget about being able to talk to the customer service! Never again, it wasn't my choice, in future I will make a point that any delivery is not handled by Burd Delivery!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Getting worse over time?

I normally receive packages on time. However the last one was something I needed urgently, and the I stayed up late waiting for it, the driver parked right infornt my apartment, stayed in car and left without delivering the order. Still in shock of what happened.

1 February 2026
Rated 1 out of 5 stars

Unprofessional and no customer service

Delivered the package at wrong address no response from customer service. Had to chase the package with the shop myself and it was medicines had to buy from another shop in emergency. Will never recommend burd it's better to spend little bit of extra money but choose a different courier company

1 February 2026
Rated 1 out of 5 stars

Not reliable

This is a crap company. They lie about trying to deliver the package saying they can't find your address. Avoid at all cost.

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9 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

Really fast and kept me well informed about when I’d receive the delivery. Happily use Burd delivery again in the future.

7 February 2026
Rated 1 out of 5 stars

Do not trust "Express" delivery

I ordered a pc charger as mine broke and I needed express delivery so paid for it.
The package was meant to be delivery on Wednesday evening and it was not. I had an exam on Thursday.
Burd has one job to do - deliver.
This was not done.

4 February 2026
Unprompted review

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