It was an absolute pleasure dealing with all the carbon savers teams. Sales team showed us what savings we could get, what discounts available via rebates and put forward an easy to understand pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
At Carbon Savers, our mission is to empower Australian households to take control of their energy future by transitioning from gas to energy-efficient electric solutions. We specialise in electrifying homes, reducing reliance on gas, and lowering utility costs while minimising carbon footprints.
79 Rokeby St, 3066, Collingwood, Australia
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Laura made the whole process super easy and gave me piece of mind that all of our expectations would be met and we would be taken care of.
If I have any friends looking to get off gas to electric cooling or heating I would definitely recommend they reach out to Laura.
I dealt with Kaylen from Carbon Savers start to finish. He was thorough, professional and extremely helpful throughout the process. Could rate the experience any higher!
We had the absolute pleasure of dealing with both Michael and Ash from the sales team. What we liked best about the experience was we were dealing with friendly, kind people that actually cared about our needs, as opposed to just trying to lock in a deal for themselves. We were able to build rapport with Michael and Ash on a personal level prior to talking about business, which showed that they were kind and helped us trust them and the company.
The installers were much the same. Very professional, but personable too. They were efficient and worked well as a team.
We are so happy with our new system and we would highly recommend Carbon Savers to anyone. Special mention to Michael and Ash (sales team) and Troy (and team) the installers. You guys are AMAZING PEOPLE, and Carbon Savers and anyone that deals with you are so very lucky.
Thank you all so much!
The process from showing interest, to Anj contacting me to organise a quote, the inspection to make sure everything worked and then installation was fantastic.

Reply from Carbonsavers
I dealt with Kaylen, he provided professional & clear communication from start to finish!
Affordable pricing & great quality installation & air conditioning units.
Carbon Savers take care of all the rebates & paperwork & made everything very easy.
100% would recommend.

Reply from Carbonsavers
Upon being contacted by Carbonsavers the customer service has been Excellent and a special mention should be made of Lowri , she has been amazing with the help and advice she has given .

Reply from Carbonsavers
A huge thanks to Carbonsavers for a wonderful experience with the installation of our split system. Moe and his crew were excellent, keeping us informed of progress as they went, tidied up beautifully upon completion and gave us a comprehensive explanation of how to use the system. A wonderfully stress free experience from the inquiry phone call to completion. An extra special thank you to Kaylen for his fantastic communication throughout and follow up care. Thoroughly recommend Carbonsavers to anyone considering a change or upgrade. Thank you to all involved.

Reply from Carbonsavers
What made it easier for me to make my choice was Joe from carbon savers team and he didn't talk bs he spoke my language and he got best deal for a heat pump and solar battery set up for my existing solar. Joe got
great installers in . I can't praise Joe and carbon savers enough system work absolutely fantastic way better than I expected cheers Campbell Robertson

Reply from Carbonsavers
All positive things to say about Carbon Savers. Kaylen was awesome to deal with, got the process done and install sorted quickly. The guys installing were professional and efficient

Reply from Carbonsavers
Great all round experience from Carbon Savers. Ash and Max in the office were very easy to deal with and very accommodating. Instal team are faultless

Reply from Carbonsavers
I didn’t have hot water and the company was helpful and installed an Emerald hot water system. Thanks

Reply from Carbonsavers
I contacted Carbondavers after reading the positive reviews about installing a heat pump. The service I received from Ella and Ash was first rate. Always responsive and helpful.
After explaining to Ash that we had no hot water she arranged for next day instillation.
Installers arrived on time and were very effocient.

Reply from Carbonsavers
I had an excellent experience with Carbon Savers from start to finish. Rhys was amazing, he provided a clear and detailed quote and took the time to thoroughly explain how the pricing and government rebate for the split system installation worked, which made the whole process easy to understand. He also followed up afterwards to check if there was anything else he could assist with, which I really appreciated.
The installation team was equally impressive. They arrived on time, worked efficiently, and completed the installation within the scheduled timeframe. When a minor fault was identified, they returned the very next day and fixed it immediately without any hassle.
Overall, professional, reliable, and genuinely great customer service. I highly recommend Carbon Savers to anyone considering split system installation.

Reply from Carbonsavers
Ash was so helpful and patient with my many questions and organised everything seamlessly. The install team were great and I couldn’t be happier. Thank you so much, Ash.

Reply from Carbonsavers
Excellent service from Ash (Ashleigh). Answered all my questions, took all my calls and ensured I understood all aspects of purchasing the heat pump. Ash followed up with answers and explained the entire process. Absolutely outstanding. Then today, Michael,the installer from Carbonsavers arrived and installed a heat pump at our son's home. On time, polite, went extra to ensure it would fit where we wanted it and then went through how you works with the family. Professional and service oriented. I did not get the name of the man helping Michael but he was good as well.

Reply from Carbonsavers
Very well organised and professional out of all the companies I had called the unit looks great. Hopefully last a journey.

Reply from Carbonsavers
I had a great experience with Jude to help me with the process He was so patient explaining all the finer points of the unit...the preliminary process and then to connect with tbe actual process.
Even when Jude was unwell he still offered to help me. He went out of hi way to.assist me.I felt so reassured while he was helping me.Thanks Jude.☀️☀️☀️☀️🙏🙏🙏🙏🦚🦚🦚🦚💐💐💐💐
The other staff including the installers were all incredibly helpful.They went out of their way t get the unit installed.
I am very happy with the unit☀️☀️☀️☀️🙏🙏🙏🙏💐💐💐

Reply from Carbonsavers
I initially heard misinformation regarding heat pumps however the information and knowledge I got from Joe (carbon savers) help me reap the benefits of replacing my old gas unit.
I was never pressured during our conversations and I attribute my purchase entirely to Joe. Installation crew also did a great job…..extremely happy with my decision, would highly recommend to others.

Reply from Carbonsavers
Avelina was incredible - guided me through every step without being too pushy, was helpful throughout the whole process. Definitely recommend

Reply from Carbonsavers
First contact with Michael to get a quote. Good price even better as referred by my daughter. Ash handled scheduling.
Nat arrived on time and the rest of the team lead by Troy did an almighty job removing our old ducted heating and installing a Rinnai reverse cycle Zoned ducted heating/cooling system. Tested the system and gave instructions. Cleaned up after themselves also.
Could have linked to my phone by Bluetooth and WiFi but I worked that out.

Reply from Carbonsavers
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.