Carbonsavers Reviews 95

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and expertise. Many reviewers specifically mention individuals who went above and beyond to ensure a smooth and positive experience, highlighting their excellent customer service skills and dedication. People felt supported throughout the entire process, from initial inquiries to installation and follow-up. Consumers are also highly satisfied with the service provided, describing it as efficient, professional, and well-organized. The user experience is consistently rated as positive, with reviewers noting the ease of scheduling, clear communication, and seamless processes. The quality and functionality of the product also receive high marks, with many expressing satisfaction with the performance and benefits of their new systems.

Based on these reviews

Rated 5 out of 5 stars

It was an absolute pleasure dealing with all the carbon savers teams. Sales team showed us what savings we could get, what discounts available via rebates and put forward an easy to understand pro... See more

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Rated 5 out of 5 stars

Everything from start time to completion was so easy! Avelina walked me through all that was required and helped with all the stressful paperwork. She went above and BEYOND to help things happen sm... See more

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Rated 5 out of 5 stars

The Heat Banks are turning out to be a tremendous asset. The tradies who installed them were very professional and fun will watching the installation. The sales manager and team were all very unders... See more

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Rated 5 out of 5 stars

What can I say. Our salesperson made our experience wonderful. His knowledge, guidance and friendly manner made our purchase so easy. No pressure just great advice, nothing was too much trouble for J... See more

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Rated 4 out of 5 stars

Sarah provided great customer service during our initial and follow up call. The only thing I would mention is it was a bit pushy at the start with the guys waiting around when there was no QR code an... See more

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Rated 4 out of 5 stars

Very well organised and professional out of all the companies I had called the unit looks great. Hopefully last a journey.

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Rated 4 out of 5 stars

I didn’t have hot water and the company was helpful and installed an Emerald hot water system. Thanks

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Rated 5 out of 5 stars

We got the pleasure to deal with Rhys from carbon savers who turned what could have been a stressful situation into a very smooth process. we really appreciate his percistance in getting the job done... See more

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Rated 5 out of 5 stars

We had the absolute pleasure of dealing with both Michael and Ash from the sales team. What we liked best about the experience was we were dealing with friendly, kind people that actually cared... See more

Rated 5 out of 5 stars

Excellent service from Ash (Ashleigh). Answered all my questions, took all my calls and ensured I understood all aspects of purchasing the heat pump. Ash followed up with answers and explained the ent... See more

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Rated 5 out of 5 stars

Ash and the team were very professional, courteous and helpful. We were a little worried about what place would be suitable and safe for the batteries to be stored. Ash noticed our concerns, did a qui... See more

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Rated 5 out of 5 stars

Kaylen was our rep and he was so helpful, friendly and supported us from start to finish! He went above and beyond to give us all the correct information and made himself available for every question... See more

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Rated 5 out of 5 stars

First contact with Michael to get a quote. Good price even better as referred by my daughter. Ash handled scheduling. Nat arrived on time and the rest of the team lead by Troy did an almighty job re... See more

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Rated 5 out of 5 stars

Joe was excellent. He dispelled my skepticism easily and quickly without giving any sense of railroading. The installation team were fast and efficient and open. Lowri was also excellent on a follow u... See more

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Rated 5 out of 5 stars

The process from beginning to end was seamless. Laura - sales consultant was extremely helpful and no question was left unanswered. From the first call and approvals process on the 23rd September the... See more

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Rated 5 out of 5 stars

Reece & Carbon Savers gave us exactly what we were looking for. The advice & assistance we received was above & beyond. They listened to our needs & delivered. Very professional & always kept up to da... See more

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Rated 5 out of 5 stars

I contacted Carbondavers after reading the positive reviews about installing a heat pump. The service I received from Ella and Ash was first rate. Always responsive and helpful. After explaining to... See more

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Rated 5 out of 5 stars

I enquired about the water heater replacement with the government subsidies and was quickly contacted by Sarah who was more than happy to help me. After determining the best type of heater and helping... See more

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Rated 5 out of 5 stars

From an enquiry to delivery and installation in under a week. Sarah Dooley introduced me to the product, guided me through the process, the government incentives and the delivery and fitment of a h... See more

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Rated 5 out of 5 stars

My experience with Carbon savers has been very positive this far! Kicked off initial discussions with Michael and then Ash came through and finalised everything for us, very responsive answerd ever... See more

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Rated 5 out of 5 stars

I could not be happier with fhe level of Knowledge, understanding and customer focused approach Ash gave. They whole team listened to what we wanted and helped cater to us as a large family. Very h... See more

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Rated 5 out of 5 stars

My dealings with Ashlyn at carbon savers was very seamless & the offer on my battery system was the best deal by far with no compromise on quality Ashlyn made my purchase concerns confident of my de... See more

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Rated 5 out of 5 stars

I enquired about a heat pump online, Kieran was my contact, from the first call he answered all my questions and helped me through the process. The installation from start to finish took about 1 h... See more

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Rated 5 out of 5 stars

Both Reuben and Mike were exceptional in their handling of my needs. I initially put my request for a quote in before moving into my property and they were patient with my follow up and delay in movin... See more

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Rated 5 out of 5 stars

I originally submitted my details through a social media sponsored post. Within the first 24 hours, Shaun reached out to me to arrange a call. Shaun was very friendly, informative and responsive. When... See more

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Rated 5 out of 5 stars

My partner sent me a screenshot of an ad for Carbon Savers, and I enquired out of curiosity. We had just bought a house that needed a new system, and we were only browsing at that time. Michael Bell c... See more

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Rated 5 out of 5 stars

I’m so impressed with Carbon Saver – Heating & Cooling System! A very dedicated team with excellent, professional communication and affordable service. It was a pleasure talking with them about th... See more

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Rated 5 out of 5 stars

Carbon savers were a professional, organised and reliable organisation. From my first phone conversation with James who made it all clear to understand and then put me in touch with Ash. Ash was an ab... See more

Rated 5 out of 5 stars

Michael had been A1 all the way through from start to finish. The installation team worked together in a fashion that I have never seen in my whole life, their attitude and communication to one anoth... See more

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Rated 5 out of 5 stars

I had just moved into my unit and it had a very old Vulcan Gas boiler. I thought about the waste of energy in heating all that water for one person as I live on my own. I researched the government i... See more

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Rated 5 out of 5 stars

After a heat pump not being suitable for my situation Sarah put me onto Laura in the split system department. I honestly could not fault the dialogue, communication and attention to detail that Laura... See more

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Rated 5 out of 5 stars

All positive things to say about Carbon Savers. Kaylen was awesome to deal with, got the process done and install sorted quickly. The guys installing were professional and efficient

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Rated 5 out of 5 stars

I had a great experience with Jude to help me with the process He was so patient explaining all the finer points of the unit...the preliminary process and then to connect with tbe actual process.... See more

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Rated 5 out of 5 stars

I dealt with Kaylen from Carbon Savers start to finish. He was thorough, professional and extremely helpful throughout the process. Could rate the experience any higher!

Rated 5 out of 5 stars

From the arranging of the hot water service to the installation, it was a dream process. Many thanks to Avelina from Carbon Savers for keeping us informed and following up on the end-to-end process.... See more

Rated 5 out of 5 stars

Very good initial consultation with Michael and prompt home inspection organised. The inspector Chris was thorough and then gave good advice on the best option. The installation occurred within days... See more

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Rated 5 out of 5 stars

Very happy with my experience with Carbon Savers. From first contact with Jude to final installation, everything went so smoothly. Jude was fantastic - helpful & friendly throughout the whole proces... See more

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Rated 5 out of 5 stars

From first contact Sarah was helpful and made the experience very easy. The installers were professional and the install was quick and they left the place clean and tidy. Very happy with my heat pum... See more

Rated 5 out of 5 stars

Both Michael and Kaylen were a fantastic and wonderfully helpful duo for organising, informing and support in getting both our water heater and heating and cooling systems upgraded to electric. They... See more

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Rated 5 out of 5 stars

My unit has been working perfectly when a small issue recently came up Kalli at Carbon Savers went above and beyond to help me. It’s such a refreshing experience to be listened to and helped by some... See more

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Rated 5 out of 5 stars

I dealt with Kaylen, he provided professional & clear communication from start to finish! Affordable pricing & great quality installation & air conditioning units. Carbon Savers take care of all... See more

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Rated 5 out of 5 stars

Ash and James were great to deal with. They were able to answer all my questions and had the information that I needed to make the decision easy. The time from accepting the quote and the inst... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Air conditioning store
  3. Battery shop
  4. Hot water system supplier
  5. HVAC Contractor
  6. Solar Energy Company

Written by the company

At Carbon Savers, our mission is to empower Australian households to take control of their energy future by transitioning from gas to energy-efficient electric solutions. We specialise in electrifying homes, reducing reliance on gas, and lowering utility costs while minimising carbon footprints.


Contact info

4.8

Excellent

TrustScore 5 out of 5

95 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

5 stars thank you Laura!!

Laura made the whole process super easy and gave me piece of mind that all of our expectations would be met and we would be taken care of.
If I have any friends looking to get off gas to electric cooling or heating I would definitely recommend they reach out to Laura.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC STAFF, COMPANY AND PRODUCT!

We had the absolute pleasure of dealing with both Michael and Ash from the sales team. What we liked best about the experience was we were dealing with friendly, kind people that actually cared about our needs, as opposed to just trying to lock in a deal for themselves. We were able to build rapport with Michael and Ash on a personal level prior to talking about business, which showed that they were kind and helped us trust them and the company.

The installers were much the same. Very professional, but personable too. They were efficient and worked well as a team.

We are so happy with our new system and we would highly recommend Carbon Savers to anyone. Special mention to Michael and Ash (sales team) and Troy (and team) the installers. You guys are AMAZING PEOPLE, and Carbon Savers and anyone that deals with you are so very lucky.

Thank you all so much!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

The process from showing interest, to Anj contacting me to organise a quote, the inspection to make sure everything worked and then installation was fantastic.

14 January 2026
Unprompted review
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Reply from Carbonsavers

Thanks Matt! Great to here you had such a great experience throughout the entire process!

Rated 5 out of 5 stars

Air Conditioning Installation

I dealt with Kaylen, he provided professional & clear communication from start to finish!
Affordable pricing & great quality installation & air conditioning units.
Carbon Savers take care of all the rebates & paperwork & made everything very easy.
100% would recommend.

3 February 2026
Unprompted review
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Reply from Carbonsavers

Aaahhh Campbell - what a great review. We know it's the attention to detail that matters - and going above and beyond with every customer is always our goal. We're so glad you had such a positive experience - welcome to the Carbon Savers family!

Rated 5 out of 5 stars

Upon being contacted by Carbonsavers…

Upon being contacted by Carbonsavers the customer service has been Excellent and a special mention should be made of Lowri , she has been amazing with the help and advice she has given .

5 February 2026
Unprompted review
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Reply from Carbonsavers

Thats such great feedback to receive Peter, we can assure you have made Lowri's day! Our customer service team are the heartbeat of our operations and to hear they gave you such great service is fantastic. Thanks once again :- )

Rated 5 out of 5 stars

A huge thanks to Carbonsavers for a…

A huge thanks to Carbonsavers for a wonderful experience with the installation of our split system. Moe and his crew were excellent, keeping us informed of progress as they went, tidied up beautifully upon completion and gave us a comprehensive explanation of how to use the system. A wonderfully stress free experience from the inquiry phone call to completion. An extra special thank you to Kaylen for his fantastic communication throughout and follow up care. Thoroughly recommend Carbonsavers to anyone considering a change or upgrade. Thank you to all involved.

21 January 2026
Unprompted review
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Reply from Carbonsavers

Hi Gill, Thanks for such a detailed and positive review. You only get one shot at the rebates, so doing it right the first time is super important! We'll aim to take our time with you through every step of the process, from quoting, paperwork, installation and aftercare - thats the Carbon Savers experience! Thanks once again :- )

Rated 5 out of 5 stars

What made it easier for me to make my…

What made it easier for me to make my choice was Joe from carbon savers team and he didn't talk bs he spoke my language and he got best deal for a heat pump and solar battery set up for my existing solar. Joe got
great installers in . I can't praise Joe and carbon savers enough system work absolutely fantastic way better than I expected cheers Campbell Robertson

14 January 2026
Unprompted review
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Reply from Carbonsavers

We love a no BS process Campbell - there's nothing worse than feeling like you're being sold! Joe's a straight shooter and certainly an expert in his field - thanks for the cracking review!

Rated 5 out of 5 stars

All positive things to say about Carbon…

All positive things to say about Carbon Savers. Kaylen was awesome to deal with, got the process done and install sorted quickly. The guys installing were professional and efficient

8 January 2026
Unprompted review
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Reply from Carbonsavers

What great feedback Scott, we'll certainly take that! Glad to hear the team have done such a great job.

Rated 5 out of 5 stars

Great all round experience from Carbon…

Great all round experience from Carbon Savers. Ash and Max in the office were very easy to deal with and very accommodating. Instal team are faultless

12 January 2026
Unprompted review
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Reply from Carbonsavers

Thanks for taking the time to leave your review! Ash and Max will be over the moon to read about your experience.

Rated 4 out of 5 stars

fast solution…

I didn’t have hot water and the company was helpful and installed an Emerald hot water system. Thanks

9 January 2026
Unprompted review
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Reply from Carbonsavers

Hi Andrea,

Thank you for your feedback. We’re glad we could provide a fast solution and get your hot water restored quickly with the Emerald hot water system.

Our team is always happy to help, especially when issues are urgent.

Thanks again for choosing Carbon Savers.

Rated 5 out of 5 stars

I contacted Carbondavers after reading…

I contacted Carbondavers after reading the positive reviews about installing a heat pump. The service I received from Ella and Ash was first rate. Always responsive and helpful.
After explaining to Ash that we had no hot water she arranged for next day instillation.
Installers arrived on time and were very effocient.

8 January 2026
Unprompted review
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Reply from Carbonsavers

Hi Wayne,

Thank you so much for taking the time to share your experience with Carbon Savers. We’re really pleased to hear that Ella and Ash were able to support you so well and keep you informed throughout the process.

We understand how stressful it can be to be without hot water, so we’re glad Ash was able to arrange next-day installation for you. It’s also great to know that our installation team arrived on time and carried out the work efficiently.

Your feedback means a lot to us, and we truly appreciate you choosing Carbon Savers. If you need any further support in the future, we’re always here to help.

Warm regards,
The Carbon Savers Team

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Carbon Savers from start to finish. Rhys was amazing, he provided a clear and detailed quote and took the time to thoroughly explain how the pricing and government rebate for the split system installation worked, which made the whole process easy to understand. He also followed up afterwards to check if there was anything else he could assist with, which I really appreciated.

The installation team was equally impressive. They arrived on time, worked efficiently, and completed the installation within the scheduled timeframe. When a minor fault was identified, they returned the very next day and fixed it immediately without any hassle.

Overall, professional, reliable, and genuinely great customer service. I highly recommend Carbon Savers to anyone considering split system installation.

19 December 2025
Unprompted review
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Reply from Carbonsavers

Hi Vienna,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We truly appreciate it.

We’re delighted to hear that your experience with Carbon Savers was positive from start to finish. Rhys will be especially pleased to know that his clear explanations and follow-up made the process easy and reassuring for you that level of care is exactly what we strive for.

It’s also great to hear such positive feedback about our installation team. Arriving on time, working efficiently, and standing by our work, including promptly returning to resolve the minor fault, is something we take a lot of pride in.

Thank you again for your recommendation and kind words. If we can ever assist you in the future, please don’t hesitate to reach out.
We hope you continue to enjoy your new system for many years to come.

Best wishes,
The Carbon Savers Team.

Rated 5 out of 5 stars

Ash was so helpful and patient with my…

Ash was so helpful and patient with my many questions and organised everything seamlessly. The install team were great and I couldn’t be happier. Thank you so much, Ash.

18 December 2025
Unprompted review
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Reply from Carbonsavers

Hi Bec,
Thank you so much for taking the time to leave such a lovely review. We’re thrilled to hear about your positive experience with Ash and our installation team.

Providing helpful, patient service and a seamless process is exactly what we aim for, so it means a lot to know we delivered. We’ll be sure to pass on your kind words to Ash and the team.
Thanks again for choosing Carbon Savers!

Rated 5 out of 5 stars

Excellent service from Ash (Ashleigh)

Excellent service from Ash (Ashleigh). Answered all my questions, took all my calls and ensured I understood all aspects of purchasing the heat pump. Ash followed up with answers and explained the entire process. Absolutely outstanding. Then today, Michael,the installer from Carbonsavers arrived and installed a heat pump at our son's home. On time, polite, went extra to ensure it would fit where we wanted it and then went through how you works with the family. Professional and service oriented. I did not get the name of the man helping Michael but he was good as well.

18 December 2025
Unprompted review
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Reply from Carbonsavers

Hi Ann,
Thank you so much for your wonderful feedback. We’re delighted to hear about your experience with Ash and how thoroughly she supported you through every step of the process.

It’s great to know she took the time to ensure everything was clear and well understood. We’re also pleased to hear that Michael and his teammate provided such professional, punctual, and considerate service during the installation, going the extra mile to make sure everything was just right and explaining how the system works for your family. We’ll be sure to pass on your kind words to the whole team.

Thank you for choosing Carbon Savers we truly appreciate your support.

Rated 4 out of 5 stars

Very well organised and professional…

Very well organised and professional out of all the companies I had called the unit looks great. Hopefully last a journey.

17 December 2025
Unprompted review
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Reply from Carbonsavers

Hi Mirella,

Thank you for your review and for choosing Carbon Savers. We’re glad to hear you found our team organised and professional, and that you’re happy with how the unit looks.

We hope it serves you well for many years to come, and if you ever need any assistance along the way, please don’t hesitate to reach out.

Merry Christmas, from the Carbon Savers Team.

Rated 5 out of 5 stars

I had a great experience with Jude to…

I had a great experience with Jude to help me with the process He was so patient explaining all the finer points of the unit...the preliminary process and then to connect with tbe actual process.
Even when Jude was unwell he still offered to help me. He went out of hi way to.assist me.I felt so reassured while he was helping me.Thanks Jude.☀️☀️☀️☀️🙏🙏🙏🙏🦚🦚🦚🦚💐💐💐💐
The other staff including the installers were all incredibly helpful.They went out of their way t get the unit installed.
I am very happy with the unit☀️☀️☀️☀️🙏🙏🙏🙏💐💐💐

17 December 2025
Unprompted review
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Reply from Carbonsavers

Thank you so much for taking the time to share such a thoughtful and heartfelt review. We truly appreciate your kind words and are delighted to hear about your positive experience with Jude and the rest of our team.

Jude takes great pride in supporting our customers, and your feedback about his patience, care, and dedication even while unwell means a great deal to us. We’re very pleased to know he was able to reassure you and guide you through each step of the process so clearly.

We’re also grateful for your recognition of our installers and wider team. Everyone at Carbon Savers is committed to going the extra mile, and it’s wonderful to hear that the installation process met your expectations.

Most of all, we’re thrilled that you’re happy with your unit. Thank you again for your trust in Carbon Savers and for sharing your experience so generously. Wishing you many years of comfort and enjoyment ahead.

Warm regards,
The Carbon Savers Team.

Rated 5 out of 5 stars

Thanks to Joe

I initially heard misinformation regarding heat pumps however the information and knowledge I got from Joe (carbon savers) help me reap the benefits of replacing my old gas unit.
I was never pressured during our conversations and I attribute my purchase entirely to Joe. Installation crew also did a great job…..extremely happy with my decision, would highly recommend to others.

28 October 2025
Unprompted review
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Reply from Carbonsavers

Hi Jon,

Thank you so much for sharing your experience. We’re thrilled to hear that Joe was able to provide clear, helpful information and guide you through your decision without any pressure.

It’s wonderful to know the installation team also met your expectations. We’re delighted you’re happy with your heat pump and truly appreciate your recommendation, it means a lot to the whole Carbon Savers team!

Best Wishes, Carbon Savers!

Rated 5 out of 5 stars

Avelina was incredible

Avelina was incredible - guided me through every step without being too pushy, was helpful throughout the whole process. Definitely recommend

15 December 2025
Unprompted review
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Reply from Carbonsavers

Incredible service? We’ll happily take that!
So great to hear Avelina guided you through everything without any pressure and kept things smooth the whole way. She’ll be stoked to see this feedback. Thanks heaps for the recommendation, we really appreciate it!

Rated 5 out of 5 stars

Delivered from start to finish

First contact with Michael to get a quote. Good price even better as referred by my daughter. Ash handled scheduling.
Nat arrived on time and the rest of the team lead by Troy did an almighty job removing our old ducted heating and installing a Rinnai reverse cycle Zoned ducted heating/cooling system. Tested the system and gave instructions. Cleaned up after themselves also.
Could have linked to my phone by Bluetooth and WiFi but I worked that out.

8 December 2025
Unprompted review
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Reply from Carbonsavers

Talk about a dream team from start to finish!
From Michael kicking things off with a great quote (family referrals for the win!) to Ash keeping everything on track, it’s awesome to hear how smoothly it all ran. Big shout out to Nat and Troy’s crew for smashing the install, walking you through the system and leaving the place spotless. And hey, bonus points for sorting the Bluetooth and Wi-Fi yourself like a pro! Thanks heaps for sharing, we really appreciate it.

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