Ordered a phone dash mount on 13/7/25 in good faith and receive tracking information which appears inaccurate given advice that item was shipped from HK and arrived in Australia two hours later!!!... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Cannot use wireless charging with carmount magnet applied to phone or case, so don't stick it on! Would have given five stars if this was made clear at time of purchase, because knowledge is power. Fe... See more
Company replied
I also had the delayed shipping experience, so unless you can wait for at least a few weeks, I would find another product. The bigger problem is that it has stopped holding its grip to the surfaces.... See more
I had seen the Clutch-X One on some social media ads. I had tried other similar devices in the past, but none held up to the hype. I decided to take advantage of a Christmas promo for gifts and a coup... See more
Amazing product! I previously purchased a similar mount from a competitor, and the quality was very disappointing. Despite their claims, the cheaper version would only stick to smooth surfaces. T... See more
Company replied
Man, if you wanna wait on your product, order from them immediately! 9 days past my order date and still hasnt processed, apparently when it says shipping details, it doesnt say how long its going to... See more
Company replied
I have bought from Carmount before and love their product. I got a new phone, needed new accessories, so decided on Carmount again. I ordered supplies early December and now it is late January and sti... See more
Company replied
The magnet and holder are of a good quality but the whole thing is let down by poor adhesives. If you live in a cold country you may be OK. In Australia where temps exceed 35 on a regular basis t... See more
Company replied
The product may be good, but receiving it seems impossible. I was sent tracking information. When it indicated it was time to pick up there was no pick up address, certainly not the Post Offuce. I was... See more
Company replied
REALLY POOR customer service.. ordered start of January, item didn't arrive so instead of refunding me they have been back and forth in over 15 emails saying I need to send on information from cour... See more
Company replied
Forget any other phone or tablet mount for your car, or any where else for that matter. You only need a CARMOUNT nothing else. The magnets are super strong and hold your phone in place like no other.... See more
Company replied
I recently purchased the Magsafe Phone Cover from Carmount. Great matte finish, durable and really tough - perfect for someone as clumsy as me so my phone is well protected. The magsafe works a treat... See more
Company replied
I would like to say a huge thank you to Charlie V. She is an amazing young lady who assisted me in regards to my purchase, Charlie has shown awesome customer service, and professionalism Charlie V has... See more
Company replied
Like other reviews, also disappointed and deceived by this company. I ordered my products in early December and still have not received them. I have emailed Carmount twice asking for an update and... See more
Company replied
the mount hardware is excellent, and the customer support team is top notch and FAST to respond. 11/10 would purchase again, in fact I've already given them out as Christmas gifts last year 😁
Company replied
Absolutely one of the best things I have ever used in our vehicles to hold our phones so that we am not fumbling around trying to find it or answer it. We use the car vent holder in a truck that we do... See more
Company replied
This is a great product. The instructions are easy to follow, and it sticks on every surface I've tried so far. It's also easy to pack and take on business trips to use in rental cars. The adhesive i... See more
Company replied
I recently purchased the Clutch-X One. I have used a couple of different products from Carmount and have always been very happy with those products. I love this one as well, after I found a spot where... See more
Company replied
Ordered product 5 days ago and yet to receive a tracking email to say it’s been shipped. Sent them an email and no response and tried calling the contact number but it just hangs up after connection... See more
Company replied
Very deceptive bait and switch advertising and marketing. The advertisement and marketing on facebook clearly stated that the shipping would be free if I used the coupon code they gave me but at che... See more
Company replied
Shipping Conditions "all orders dispatched from our warehouse with 1-3 business days".... try 2 weeks before you ship it. Ordered on June 30 - on July 2 one of the units was put in 'pre transit'... See more
Company replied
Huge scam. Product does not work as advertised - and completely misleading customer service. They advertise a phone number that only says “we only accept emails” when you call.
Company replied
Carmount would not stay on our windscreen, even after cleaning and drying. Once the sun heated up the car interior it would fall off. Would not recommend ... a waste of money In reply to your re... See more
Company replied
I ordered my car mount on 14th December 2025. It is now 4th January 2026, and no delivery. That's a 3 week wait, so far. I have emailed the company twice now, and had no response. Annoyingly, I stil... See more
Company replied
I received my mount in a reasonable time. In trying to test the magnet before installing it I realized it would not work with my case. I submitted a request to return on January 7. They replied Jan 8... See more
Company replied
Carmount is the worst company I’ve ever dealt with. Customer service is horrible and is very slooooow to respond to complaints. Tried to return items, at my expense, to Estonia, using their instructio... See more
Company replied
Worst customer service I’ve ever dealt with, requested to return product cause it would not mount to dashboard. They asked for a video and never responded back and have ignored all my follow up emails... See more
Company replied
Ordered on June 29th… received an email that it was shipped on July 2nd and yet when you check progress of order it says that it’s being processed and details will be provided when shipped. Have con... See more
Company replied
Bought this 3 weeks ago. Shipping still showing as 'pre-transit'. Reached out to customer service twice - zero response after the 'automated' "we've received your message". Yet the marketing is showin... See more
Company replied
30 day money back guarantee is a joke. Offered me 25% refund not to send it back. Everything on their website is false 24 seven customer support is only email answered days later. worst experience eve... See more
Company replied
Looks good, falls off are several minutes. Not the phone, just the whole unit falls off from what ever surface you mounted it on. Seeking refund but now being ghosted by company. Simply, unless you u... See more
Company replied
Order has supposedly been shipped. Tracking shows "in processing" for over 10 days. Customer service has told me that the status would be updated, but that never happened. The company should have re-... See more
Company replied
In my experience, nothing but rubbish. I received three yesterday. Attempted to fit one in my 4WD. The only place it would stick was on the windscreen - would not stick at all to any other surface. Fi... See more
Company replied
F1 carmount is perfect addition to any car. Blends nicely with car interior. Holds phone reliably. Eve I use it to hold usb cable connector whe my phone is not in use. Very practical.
Company replied
I live in pothole laden new Hampshire and I've tried almost every phone mount/holder in existence. Carmount is THE real deal! Very good product, excellent quality and will mount practically anywhere!
BEWARE!! DO NOT ORDER!! Ordered items 12/16/25. Email response that I would receive an email in a few days with tracking information. I checked daily for email and received no tracking info that it... See more
Company replied
Absolute find! I’ve spent YEARS looking for a phone mount that can perform without a hitch when the Australian outback strikes - THIS. IS. IT. We took advantage of the “3 for the price of 2” deal and... See more
Company replied
Recently purchased a Phone case. Shipping didn’t take very long. It arrived without scratches or dents. Looking forward to purchasing more products from Carmount.
Company replied
The CarMount arrived in a timely manner, and was easily installed in a place where two other mounts had failed. It has held securely for several weeks now, and I am enjoying using it! It works exact... See more
Company replied
UPDATE : 6 Feb - Carmount has replied and has offered replacement product of what I have requested in exchange. They have sent an email to that effect. The whole process has been relatively "pa... See more
Company replied
Purchased for Christmas gifts and took too long, didn’t get my order until after the New Year. Wrote then to request a return for a refund. They tell me I need to ship the item back to TANZANIA!!!... See more
Company replied
It was easy to install. Securely holds phone better than vent mounts. Includes a metal ring for non-iPhones or iPhones with nonmagnetic cases.
Recently purchased two F1 dashboard mounts and was absolutely blown away at how solid they are at holding my iPhone. Dead easy to attach. Due to other gear in my Landcruiser I struggled to mount the F... See more
Company replied
Verified
I don't give reviews very often, but seriously, this product is worth writing a review for. I've tried 'so' many car mounts. They've either broken my vent, or fallen off the windscreen. I've finally f... See more
Company replied
They are dropshipping from China, 7 days still hasn’t left the facility. Save your money and buy the same thing on Amazon for $11. Contacted customer support who just lied to me and said they are not... See more
Company replied
Company details
Written by the company
Your one-stop store for the latest car accessories.
Contact info
United States
- [email protected]
- carmount.com
3.4
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Suction doesn't work after a few months
I also had the delayed shipping experience, so unless you can wait for at least a few weeks, I would find another product. The bigger problem is that it has stopped holding its grip to the surfaces. Both the one in my car and the one I use on my desk have started to just decouple from the surface and fall down. It worked great for about a month and I loved it, but I think the suction and stickiness break down over time, and a short time unfortunately.
10 February 2026
Unprompted review
Fabulous product!
Fabulous product. Second time buying for second car. Amazing service and tracking.
I will only buy this product for my vehicles because of the simple use and premium quality 10 out of 10!
12 January 2026
Unprompted review
I absolutely love Carmount
I absolutely love Carmount. They have amazing customer service as well.
3 February 2026
Unprompted review
Worthless junk
Worthless junk. Will not work on any surface besides glass or smooth flat glass like material. Also poorly made. Ordered 3, one was broken upon arrival.
23 January 2026
Unprompted review
Reply from Carmount.com
Hello Nathan,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
The mount is designed to work on smooth, non-porous surfaces, and performance can vary depending on texture and surface preparation. That said, receiving a unit that arrived damaged is not acceptable and is certainly not the experience we want for our customers.
We’ve requested your order details through Trustpilot’s “Share your information” section so we can review what happened and assist properly. Once we have that information, we can look into a replacement for the damaged item and address the performance concerns you mentioned.
We’re here to help and would like the opportunity to make this right.
Sincerely,
CARMOUNT Team
Order the 6 x Clutch-X carmounts as…
UPDATE : 6 Feb - Carmount has replied and has offered replacement product of what I have requested in exchange. They have sent an email to that effect. The whole process has been relatively "painless". Thank you and very much appreciated for the your customer care. Cheers
Alex
Order the 6 x Clutch-X carmounts as gift in Dec 2025. Received first week of Jan 2026. Installed in my second car (hardly used). Noticed it does not secure to the dashboard as advertised. So i installed it on the windscreen. After using the carmount on 4 occasions it kept sagging and could not hold up the iPhone 15 Pro.
I have written to the Company today via email with a video showing the issue and also reached out to them via the website today (2 Feb). Let's see where I get with this. I have asked for a full refund or a swap to the F2 Adjustable Mount (hopefully they are better built.
At this stage, I wouldn't recommend the Clutch-X and have decided against gifting them to friends
30 January 2026
Unprompted review
Reply from Carmount.com
Hello Alex,
Thank you for taking the time to share your detailed experience.
Based on what you’ve described, the behavior you’re seeing isn’t expected. The Clutch-X should securely support an iPhone 15 Pro when installed on a compatible surface and set up correctly. Issues like sagging can sometimes be related to surface preparation, installation angle, temperature conditions, or a defective adhesive/suction component — which is why we always review videos like the one you sent.
We’ve requested your order details via Trustpilot’s “Share your information” section so we can properly review your case, including the video, and check your installation setup. Once we have that information, we’ll be able to assist with a proper resolution under our policy.
We appreciate you reaching out directly and giving us the opportunity to review this properly. Our goal is to make sure you’re not left with a product that doesn’t perform as intended.
Sincerely,
CARMOUNT Team
Impossible delivery, if there was one
The product may be good, but receiving it seems impossible. I was sent tracking information. When it indicated it was time to pick up there was no pick up address, certainly not the Post Offuce. I was then told by a different company Aramex, that after holding for 48 hours it is sent back. Still no pick up address or phone contact. Extremely underwhelmed
24 January 2026
Unprompted review
Reply from Carmount.com
Hello Steve,
Thank you for sharing your experience — we understand how frustrating this must have been.
Based on what you’ve described, it appears the shipment was handled by the local courier (Aramex) and placed on hold due to possible address issues. Unfortunately, this is a courier-side handling issue and not the experience we want for any customer.
We’ve requested your order details through Trustpilot’s “Share your information” section so we can review the tracking history directly, confirm what happened, and determine the best next step — whether that’s a redelivery, replacement, or resolution based on the outcome.
Once we have that information, we’ll be able to act quickly. We appreciate you bringing this to our attention and will do our best to make this right.
Sincerely,
CARMOUNT Team
So far all is working well
So far all is working well. It mounts easily and the magnet holds my phone in place.
28 January 2026
Unprompted review
REALLY POOR item not received will not refund
REALLY POOR customer service..
ordered start of January, item didn't arrive so instead of refunding me they have been back and forth in over 15 emails saying I need to send on information from courier in order for them to refund etc.. utter tripe!! My contract is with the seller not the courier ..every excuse under the sun to not refund me!
Disgraceful company & still waiting for my refund!
DO NOT RECOMMEND
28 January 2026
Unprompted review
Reply from Carmount.com
Hello Abbie,
We’re sorry to hear about your experience and understand how frustrating this situation feels.
We have requested the necessary order details via Trustpilot’s “Share your information” section so we can review the order and move this forward appropriately.
Our general intention has never been to delay or avoid a resolution. When a parcel is marked as delivered or shows an exception with the courier, standard procedure requires confirming details so we can either proceed with a claim or determine the next steps, including a refund where applicable.
Once the requested information is shared, we’ll be able to review your case promptly and work toward a resolution. We’re here to help and remain committed to resolving this fairly.
Warm regards,
CARMOUNT Team
Worst customer service I’ve ever dealt…
Worst customer service I’ve ever dealt with, requested to return product cause it would not mount to dashboard. They asked for a video and never responded back and have ignored all my follow up emails. Feel robbed of my money!!
26 January 2026
Unprompted review
Reply from Carmount.com
Hello Anthony,
We’re very sorry for the delay in our response and for the frustration this has caused. We’re currently handling a high volume of inquiries due to recent holiday periods and promotions. Rest assured that all inquiries will be attended to.
We’ve reached out through Trustpilot’s “Share information” request to ask for the details needed to locate your order and assist with the return. Once that information is provided, we’ll be able to review the case and help resolve this as quickly as possible.
We appreciate your patience and look forward to assisting you further.
Huge scam
Huge scam. Product does not work as advertised - and completely misleading customer service. They advertise a phone number that only says “we only accept emails” when you call.
25 January 2026
Unprompted review
Reply from Carmount.com
Hello Lukas,
We’re sorry to hear about your experience and understand your frustration.
To clarify, our customer support is handled exclusively via email. The phone number message directs customers to the proper channel so that requests can be documented and addressed efficiently.
We take concerns about product performance seriously. If you’re willing, please provide your order details through Trustpilot’s “Share information” feature so our team can review your case and assist you directly.
Poor Customer Service
I have bought from Carmount before and love their product. I got a new phone, needed new accessories, so decided on Carmount again. I ordered supplies early December and now it is late January and still haven't received item. I contacted their customer service on 3 separate occasions and waited a week to two weeks in between each correspondence to give them time to reply, and nothing. So, no response and no items.
12 December 2025
Unprompted review
Reply from Carmount.com
Hello Pauline,
We’re sorry to hear about your experience and for the frustration this has caused.
We want to clarify that our customer support is handled via email, which is stated on our website. The phone number message is intended to direct customers to the correct support channel so requests can be properly documented and resolved.
We take concerns about product performance seriously and would like the opportunity to look into your case. If you’re willing, please share your order details via Trustpilot’s “Share information” section so our team can review this and assist accordingly.
It was easy to install
It was easy to install. Securely holds phone better than vent mounts. Includes a metal ring for non-iPhones or iPhones with nonmagnetic cases.
22 January 2026
Unprompted review
They don't honour their return b fee policy
Within 5 minutes of order I asked by email for part of the other to be cancelled, in line with their policy. I was told that this was not possible. On receipt, I was told to post the items back overseas at my cost, or a keep the items for a 25% discount. Option 1 is unreasonable due to the above.
I have sent them multiple emails with my choice of option and I have not heard back from them regarding my choice of option 2. Therefore the company's response below is inaccurate.
It seems that they don't honour their returns policy. Avoid this company.
23 January 2026
Unprompted review
Reply from Carmount.com
Hello James,
We’re very sorry for the frustration this situation has caused.
Regarding your order, our team responded with the options available under our return policy: either a standard return (at the customer’s expense) or a partial refund if you're willing to accept.
Our support team has responded to your email. If you haven’t received it, please check your spam/junk folder, or reply directly so we can ensure the partial refund is processed promptly.
We sincerely appreciate your patience and are committed to resolving this as quickly as possible.
Absolute joke.
Absolute joke.
I ordered before Christmas and still haven’t received my order.
They keep promoting a liquidation sale which suits because the way they do business they won’t last long.
Don’t buy from here!!!
22 January 2026
Unprompted review
Reply from Carmount.com
Hello Ali,
We’re very sorry for the frustration and inconvenience this delay has caused.
To help us check the status of your order and resolve this as quickly as possible, we’ve requested additional information from you via Trustpilot’s “Share information” feature. Once we receive those details, we’ll be able to investigate your order and provide a proper update.
We appreciate your patience and look forward to assisting you promptly.
Misleading advertising/ poor return policy
The advertising for the product is misleading. They show it sticking to a screen, and easily putting it on a gym mirror. This is wrong. It has a very sticky back. The "lock" feature is not the primary feature that sticks it.
While they offer "easy" returns, it's a lie. While customer service did get back to me in a timely fashion, you have to send it to Estonia! I live in the US. The cost to ship, which I would have to pay, would be more than the cost of the product itself, for a 100% refund.
It's false advertising, and then they say you can keep the product and we'll give you back 25%. It's not an easy return and it's misleading advertising. I'm sure the product would be great for a carmount that doesn't ever move, but then they shouldn't advertise it as something else. I could never take this to a gym and easily move it. I could never put it on the back of a computer screen. I could never use it in the kitchen, unless I never wanted it to be located anywhere else.
I would avoid this company again. Waste of time and money.
Update 2/5/26- carmount responded below. Their options are
1.send it to Estonia for 100% refund ( net loss to me)
2. If used, even once, send it to Estonia for 50% return (again net loss)
3. Keep it and get 25% back for a product that does not perform as advertised.
Do any of those sound like easy return in the US?? Do any of those options sound good and fulfill the 30 day refund in a meaningful way if unsatisfied, No!
They also refused to give me a US facility as they "aren't equipped to receive" them, despite being sent from a US address.
Did their response offer any opportunity for them to make it right? You be the judge.
17 January 2026
Unprompted review
Reply from Carmount.com
Hello Sharon,
We’re very sorry to hear about your frustration and appreciate you sharing your experience.
We understand that the product may not perform as expected on every surface. Mounting performance can vary depending on the material, texture, and placement, and we’re sorry if this caused any disappointment.
Regarding returns, our 30-day money-back guarantee is valid for all orders, and we offer alternatives such as partial refunds but this is just one of the possible options. We recognize that this may not always be convenient, and we appreciate this feedback as we continue to review ways to improve our return options.
We take product descriptions seriously and will continue to make them as clear as possible to ensure customers know how and where our mounts work best. We regret that this experience did not meet your expectations and thank you for sharing your thoughts.
False advertising. Returns address Estonia, and you pay!
Stay away! While they advertise “Easy Returns”, it’s a lie. What they don’t tell you is you have to pay to send the product to Estonia. The cost of freight is more than your expected refund. They never tell you this on the website. It’s a scam!
5 January 2026
Unprompted review
Reply from Carmount.com
Hello JP,
Our website transparently states that customers are responsible for return shipping costs. While we understand that returns can be expensive, we do offer alternatives such as partial refunds as one of the options for you to consider but not obligatory.
We genuinely want our customers to be satisfied and always encourage reviewing our return policy before purchase. We take your feedback seriously and will continue looking for ways to make our processes as clear and customer-friendly as possible.
Returns are a scam
I received my mount in a reasonable time. In trying to test the magnet before installing it I realized it would not work with my case. I submitted a request to return on January 7. They replied Jan 8 asking for videos so they could "find a solution." I replied immediately that I just want to return it, per their 30 day return policy. Crickets at that point. I wrote twice and finally got a response on January 15 telling me to ship it to ESTONIA for a full refund. The product arrived from North Carolina. I replied asking for a US address. I understood the return policy states customer covers return shipping fees, but it does NOT state anywhere that it would be international shipping. I have heard nothing else as of January 19. I will be filing a refute with my credit card instead.
7 January 2026
Unprompted review
Reply from Carmount.com
Hello Stephanie,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your return.
Regarding your return request, our customer support initially asked for videos to see if there was a solution that could work without the need for an international return. We understand that you preferred a return, and we apologize for any delay in responding.
As stated in our return policy, customers are responsible for return shipping. We understand this is inconvenient and we regret the added frustration it caused.
We’d like to help resolve this as smoothly as possible. If you’re willing, please reply to our support email so we can confirm the best next steps and assist you with the return and refund process.
We appreciate your patience and the opportunity to make this right.
Poor adhesives
The magnet and holder are of a good quality but the whole thing is let down by poor adhesives.
If you live in a cold country you may be OK.
In Australia where temps exceed 35 on a regular basis the adhesives became soft and fail as its on a foam pad.
The company refused a refund as I bought in winter and didn't have a problem for 2 months.
Wouldn't recommend unless you live in Finland.
18 January 2026
Unprompted review
Reply from Carmount.com
Hello Keith,
Thank you for taking the time to share your experience with the Clutch-X mount.
The Clutch-X mount is designed to work on a variety of surfaces, but extreme temperatures and soft or textured surfaces can affect adhesive performance. We understand that this can be frustrating, especially in hotter climates.
While our return policy allows refunds within 30 days of purchase, we do take product feedback seriously and continuously look for ways to improve performance in different environments. We appreciate you bringing this to our attention, and we’ll use your input to help guide future product improvements.
Thank you for sharing your thoughts.
Carmount is the WORST company I’ve ever…
Carmount is the worst company I’ve ever dealt with. Customer service is horrible and is very slooooow to respond to complaints. Tried to return items, at my expense, to Estonia, using their instructions. Would routinely check status, with only a “still in transit “ response. FIVE MONTHS LATER, the package is returned to me because it was NEVER PICKED UP by Carmount! WTF?!?! I sent an immediate email to Carmount’s Customer Service… it’s been WEEKS and I still haven’t gotten a response!! Not even a “we’re looking into your complaint.” What a waste of my time and money!! Their return policy is a joke!! I will NEVER buy from this company again!! BUYER BEWARE!!!!!
29 December 2025
Unprompted review
Reply from Carmount.com
Hello Bonjo,
We’re truly sorry for the frustration and inconvenience you’ve experienced — we understand how upsetting this situation has been.
Our customer support team has been responsive to your earlier emails; however, for returns, they are required to wait for confirmation from our warehouse team that the returned items have been received before a refund can be requested. Unfortunately, while a package is still in transit, there is very little our support team can do until the warehouse confirms receipt.
Regarding the returned package, our warehouse did not receive any notification that a package required pickup. Under normal circumstances, returned parcels are delivered directly to the return address without issue. Without a carrier notification or delivery attempt, the warehouse would not have been aware that action was needed.
We also apologize for the delayed response to your most recent inquiry. Due to a high volume of emails during promotional periods, some responses have taken longer than usual, which is not the experience we aim to provide.
We appreciate you sharing this feedback and regret that this return did not go as smoothly as it should have. Our support team has reached out regarding your order.
Thank you for your patience!
Don’t waste your money from this scam of a company.
Don’t buy from this scam of a company.
I ordered 3 for the buy 2 get 1 free offer. Only to received 1 and it was the wrong one that I ordered.
I received the ‘clutch x’ which I didn’t order, and it doesn’t stick to any surface in my car. What a useless device that can’t do the most basic function for $39. Pathetic.
I’ve emailed this useless company and still no response.
But still they send through promotional emails to buy more of their useless shit!
17 January 2026
Unprompted review
Reply from Carmount.com
Hello David,
We’re sorry for the frustration caused and sincerely apologize for the fulfillment error and for sending the incorrect mount.
A reshipment of the correct mounts has already been arranged, and according to our support records, our team has responded to your email to confirm this.
Promotional emails are sent automatically and are not linked to individual support cases. We understand how this can be frustrating in the meantime and appreciate your patience while the corrected order is on its way.
We take feedback seriously and are committed to making sure you receive what you originally ordered.
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