Carpet Express Reviews 1,096

We needed to match Shaw vinyl plank flooring installed by our builder four years ago. It was recently discontinued and unable to be purchased through conventional means. Internet searching led us to C... See more

I love how our rep has built a great relationship with our company and understands our needs. He has grown with us after we lost our last rep whom we were also close to. A personal, yet professional r... See more

I can't speak highly enough about my experience with Carpet Express, all thanks to the incredible Joyce! From my very first contact about Mohawk Puretech flooring, Joyce was absolutely exceptional.... See more

I needed to replace our basement carpet after some flooding. After checking a handful of different sites, I opted for Carpet Express because they had the best prices. I'm so glad I did. After purchase... See more

We ( YL Flooring NYC) working with carpet express since 2018 they (Gabriel & co ) very helpful and educated sales team . Always shipping quick . only once happened we ordered 10 rolls 1 ca... See more

My husband and I are in the process of selling our home. One of the rooms had needed flooring, and we never got around to installing it after we had purchased it. We contacted Carpet Express, and Lagr... See more

Hi, Just a quick comment on Carpet Express after having my new carpet for hall stairs & landing supplied and fitted. Delighted with the job done. Want to thank Ciaran, Luke & John for providing such... See more

Called to get information on duramax 13.5 vinyl flooring and am glad I did. The customer service was above and beyond expectations and was able to get the flooring at an extra discounted price. Ordere... See more

Jim Young was the epitome of Superior Customer Service! Friendly, helpful and went out of his way to assist me!! Also LOVED the ladies that helped me set up my pick up! They were Adorable! Carpet Expr... See more

Suzanne was my sales rep. She was great. The communication was excellent. It was less than a week from ordering to pick up, and that included shipping. Thank you, Suzanne and Murray, for making this p... See more

They didn't have the carpet we ordered in stock (the website is not accurate/no quantities). The next day Dennis called me and he sent me pictures of what they had in the qty I needed. We picked one a... See more

Allen was a wonderful communicator and an excellent salesman. He answered all of my questions, and made sure that I had everything I needed. I gave him a price range for carpet and a stipulation that... See more

A huge thanks to Jim for his outstanding service! He provided all the information I needed and facilitated a quick, cost-effective shipment of my carpet tiles to the Midwest. The price and speed were... See more

Called in to CARPET EXPEESS on Tuesday and dealt with Leo, a very pleasant and knowledgeable guy. He could not do enough for me. 2 days later Ciaran and Luke have now just left my home having worked n... See more

Best customer service experience ever! Joyce went above and beyond the call of duty for me in a difficult situation...She rocks! Don't hesitate using her or Carpet Express!

Excellent customer service, from the first phone call, through delivery of my special order carpet. Prompt replies to all questions, easy to contact via phone or email, carpet delivered ahead of sche... See more

Excellent to do business with. Bryson is excellent to work with and very knowledgeable. Highly recommended for all your flooring needs. Very quick shipping and delivery

Was easy to reach by phone, had the product I wanted, explained how it would be shipped, invoice sent and payment accepted online. Jim Young was a pleasant salesman who kept me informed of the progres... See more

I bought carpet online after speaking to Debra. She was knowledgeable, helpful and gave us good advice. We bought, and Carpet Express shipped our carpet the same day. Great product. Great Service

I received an order that was way below expectation. Very unsatisfied, I tried to return what I purchased. There was no effort to try to make this right by the Carpet Express, claiming that if I wanted... See more

Absolute garbage sheet vinyl! Do not buy it. Spent $300 for the product and $300 for shipping. This vinyl flooring rips and tares if you need to move kitchen appliances. I have so many indents in m... See more

this company is doing well with getting quotes back quickly, following up with specific orders in a timely manner that is very critical in our every day flooring environment. Thanks to Gabriel who roc... See more

The entire purchase was outstanding! Jim Young was great dealing with my purchase... very knowledgeable, friendly, and went out of his way to ensure convenience and reasonable shipping. Delivery was m... See more

Sonja is great! Floor Tek Installers very skilled and professional. Need my carpet installed on a Saturday. Customers work full time and it is very disruptive to have to schedule a workday off and... See more

Gabriel helped me pick a really good and comfortable carpet. Been a couple weeks since I got it installed and I’m really happy with it and extremely thankful for Gabriel’s help

I called Debra and she immediately sent me pictures of carpet inside the warehouse and padding. We talked several times. The product was delivered on time. Great customer service.

Process was easy!!! I have bought my flooring needs from Carpet Express for many years. It has always been a good experience!!! They never disappoint.

This is actually my 4th purchase from Carpet Express. I have always had a great experience, so I keep coming back. Price, customer service, and of course the product have all been great!

I live in North Carolina and had my friend in Ga order from this company. The service was great.Legretta was the name of the lady I dealt with. She was wondeful.She was very informative and very helpf... See more

I HAVE ALWAYS HAD A EXCELLENT EXPERIENCE WHEN DEALING WITH CARPET EXPRESS. SUZANNE HAS ALWAYS BEEN THERE WITH ANSWERS TO ANY QUESTION WE MAY HAVE AND HAS ALWAYS BEEN VERY HELPFUL

Excellent customer service! The rep gave me a discount on my carpet pad because the cost of shipping was pretty high. Very please with my experience!

Everyone who works here provides great, friendly service. Ordering is super easy, and prices are very fair. The vinyl flooring is always great quality.

Gabriel was able to get me an invoice from 3 months ago that I needed to complete my job costing of our CC statement. He was very helpful and pleasant to work with. Thank you so much!

I recently purchased carpet through Carpet Express, and I couldn’t be happier with the experience. From start to finish, Debra, my salesperson, was absolutely wonderful to work with. She was carin... See more

CARPET EXPRESS HAS ALWAYS BEEN VERY HELPFUL IN EVERY EXPERIENCE WE HAVE HAD WITH THEM. SUZANNE HAS ALWAYS BEEN VERY HELPFUL SHE IS ALWAYS THERE TO HELP

Sonja was our customer service person. She was very helpful and if she didn't know the answer she found out. Everything she did was prompt. She made this experience very easy.

Dennis at Carpet Express was great! Got me the samples FAST, got the carpet I needed FAST and kept me updated with phone calls and emails throughout the whole process.

From my very first interaction with Alan at Carpet Express, I knew I was in great hands. He has been an absolutely stellar representative of this company. I first submitted a quote request on... See more

I've asked REPEATEDLY for you to not give my orders to Southern Freight lines but again you did it. You took their side in the argument as well. They were supposed to make the delivery on Thurs, the... See more

Quick and great service! Customer service understood what color and kind of carpet we needed without looking at a sample!

Bryson was very helpful and I use him for all my orders. If you go I. store he'll walk you through the whole warehouse holding your hand through the whole place. If you want samples he'll ask you how... See more

Dennis was great! Found me an even better deal than what I expected, and got my order shipped out super quickly.

Good follow-up with requested material and pricing. The trucking company missed the target but overall. We will use this company again!

Great experience working with Jim Young! He found me the carpet I was looking for at a very fair price and had it delivered in 2 days!

I worked with Sonja and she provided a money saving option for shipping. Truly appreciate the great communication and the quality of the flooring.

We have been working with Carpet Express for several years now. They are very professional to work with, and the customer service is amazing!