Chrono24 Reviews 9,795

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the straightforward and simple process for making offers or buying, highlighting the extra security provided by the Escrow service. Consumers express confidence in buying from this platform again, with many adding more items to their wishlists. The website is praised for featuring sellers from around the world and for its professional service. Customers report positive experiences with delivery, noting that items arrive well-packaged and within the expected timeframe. The company's commitment to keeping buyers informed throughout the process is also appreciated. Many reviewers highlight the wide selection of quality watches available and the ease of the purchasing process. The platform's security measures, such as holding payments in escrow until delivery, instill confidence in users.

Based on these reviews

Rated 5 out of 5 stars

The Chrono24 App is so easy to use, the pictures are great and there is enough detail on the sellers to provide confidence when buying. The process for making an offer or buying straight away is simpl... See more

Rated 5 out of 5 stars

Good experience of using this site. They feature sellers from around the world and use an escrow service, i.e. payment is released to the seller once you have received the watch and confirmed everythi... See more

Rated 5 out of 5 stars

From the moment I placed my Order the process was very efficient and they kept me informed at each stage of the Journey. My first time of using this company and they lived upto their commitment to me... See more

Rated 3 out of 5 stars

Suddenly all older watches are none water resistant after a previous purchase which was advertised by yourselves as 10a.t.m. . Having spoken to the supplier of said watch 'He' didn't advetise it that... See more

Rated 5 out of 5 stars

Everything went as expected. Made a big saving and the entire process was smooth without any surprises. I would use again and would definitely recommend. Reading reviews on Trustpilot was one of the... See more

Rated 5 out of 5 stars

Very simple to use site and safe to buy through Chrono24 they keep in contact with enquiries and after purchase they email at every step until delivery. You still need to do your own due diligence... See more

Rated 5 out of 5 stars

Very slick and efficient process. Website / app could be better, I’d like to be able to search sellers, not just items. Seller used my billing address instead of my shipping address, but I manage... See more

Rated 5 out of 5 stars

Chrono24 is a very professional platform for buying and selling watches I do think the fees for selling are a bit high but otherwise no complaints On the odd occasion when I have had an issue Chro... See more

Rated 5 out of 5 stars

I have bought two Omega watches from Chrono24 over the last 3 years. They have an excellent collection as they provide access to stock from private sellers and dealers from all over the world. There i... See more

Rated 5 out of 5 stars

I have used Chrono 24 several times, because I know that my purchase will be processed quickly, easily and safely. It’s reassuring for both buyer and seller. I will happily continue to use them for my... See more

Rated 5 out of 5 stars

Great online marketplace to find quality watches (new or pre-loved). The ranch of watches was amazing and the purchasing process was easy. Payment is kept in escrow until your watch is delivered.... See more

Rated 5 out of 5 stars

I have now bought 2 watches through Chrono24 and was a little wary the first time. However, the professional and slick service provided, with funds being securely held in Escrow, gave me confidence. T... See more

Rated 5 out of 5 stars

I was very impressed when l sourced a watch through Crono24. After l had made my choice l pressed the buy button and everything was taken care of. The only delay was my bank transfer which although a... See more

Rated 5 out of 5 stars

I've bought numerous watches on chrono 24 website , they have all been brilliant from there sellers . Wouldn't buy a watch from anywhere else, highly recommended you check them out first when buying a... See more

Rated 5 out of 5 stars

Buying watches on Chrono 24 is very easy and so far has been safe. Some dealers are very professional and pack their watches is good quality presentation cases and some in just plain cheap boxes. Som... See more

Rated 5 out of 5 stars

There are lots of watch selling sites but nothing comes close to Chrono24. Not only do they have by far the widest reach, they are attentive and thoughtful with customers and genuinely keen to know ab... See more

Rated 5 out of 5 stars

Site has not let me down. Yes - do your research and make sure you choose a seller with good history. Do ask questions and at the end of the day, I’m prepared for disappointment but so far have had... See more

Rated 2 out of 5 stars

Too much commission with limited support. The web site is clunky with difficulty finding information required. Support is sub standard. Over 48 hours for a response and then its completely lacking. Si... See more

Rated 5 out of 5 stars

Chrono 24 has a very good data base for all good watchmakers. Communication is well maintained between client and supplier with help from Chrono 24 in the background to also assist in your purchase.... See more

Rated 5 out of 5 stars

I had a great experiment with this seller from start to finish. The price was very competitive and the service was excellent. I received regular communications and was even sent photos of the item pa... See more

Rated 5 out of 5 stars

Great selection of watches,with very well laid out detail. Very smooth transaction,I felt totally at ease ordering from Chrono 24,especially dealing with a large amount of money. I would definitely... See more

Rated 5 out of 5 stars

I spotted a Breitling Colt that was on sale from a seller in Japan advertised at a great price even after incorporating the customs charge. After buying the watch, I was provided with a tracking numbe... See more

Rated 5 out of 5 stars

The process was so easy and the seller was excellent in their communication and updates. I liked the escrow system, which gives peace of mind that even though the watch was coming from the other side... See more

Rated 5 out of 5 stars

Good morning, my experience with Chrono24 was faultless. The idea of purchasing an unseen watch online, for me was a bit uncomfortable initially. However, together with the watch retailer, the process... See more

Rated 5 out of 5 stars

Great service connecting buyers with reliable sellers. Website lets me track the value of my watch collection. I trust them more than eBay or third parties in Amazon. Lots of safeguards in place. All... See more

Rated 5 out of 5 stars

Arnold and Sons, HMS1, 18K This is a beautiful timepiece. The presentation at Chronos24 was inviting. Following purchase, the watch arrived quickly in perfect condition. During all steps, the se... See more

Rated 5 out of 5 stars

Delighted with my purchase - “mint,” as advertised. The bracelet, the length of which I’d asked about, was in fact longer than required, so I had it reduced locally very easily. Very honest. The price... See more

Rated 5 out of 5 stars

I recently bought a watch via a seller in Japan through Chrono24 and the experience was faultless. Payment is taken by Chrono24 but the seller does not receive it until the buyer confirms they are hap... See more

Rated 3 out of 5 stars

The watch (Grand Seiko Spring Drive SBGA241) was bought as a retirement present to myself. It's absolutely stunning, received from dealer in Japan (Brand Shop LIPS) in like new condition with all... See more

Rated 5 out of 5 stars

My recent experience of Chrono24 was very positive. Although somewhat disconcerting to not talk to a real person, on line had to do. It was a comforting thought that your money was kept safe by Chron... See more

Rated 5 out of 5 stars

It was such an easy process, Wancora watches were fantastic and the Black Bay 54 was new as described with all tags and paper work present. I would definitely buy from them again. Chrono 24 is such a... See more

Rated 5 out of 5 stars

They managed the transaction with the seller in a way that protects the buyer from fraud by placing the payment in escrow until goods are delivered. The product delivered was just as advertised. I wou... See more

Rated 5 out of 5 stars

Found the whole experience very easy. I had set up a search looking for a specific watch. When I received an email telling me that there were a few available I was able to review them and decided whic... See more

Rated 5 out of 5 stars

An incredible platform, not only in terms of the range of product, but also the quality of the information and photography really allowed me to make an informed choice. This is one of the only e-co... See more

Rated 5 out of 5 stars

Chrono24 made the whole experience of buying from a Japanese seller very secure and completely straightforward. Their process worked perfectly, and enabled me to save quite a lot of money compared to... See more

Rated 5 out of 5 stars

It is always scary to purchase high value items on line but after reading all of the positive reviews on trustpilot of Chrono24 I was very reassured. The seller I chose was super easy to deal with and... See more

Rated 5 out of 5 stars

Chrono24 is a great place to buy a watch ! It was easy to find the watch I wanted to buy and the actual buying process is very reassuring. My money was safe ... being held in Escrow until the delivery... See more

Rated 5 out of 5 stars

On Chrono24, I brought my first "luxury" wristwatch (>£5k) with a fantastic experience. The platform has been easy to use, the price range of listed items are very board, the platform itself kept... See more

Rated 5 out of 5 stars

It's a well-designed platform for finding the item you want by the criteria you care about. That is ultimately only as good as the sellers' willigness to populate the listings (partial success). The b... See more

Rated 5 out of 5 stars

Excellent platform: 1 - It works seamlessly 2 - The buying process is well designed and worked as planned 3 - They are very proactive and follow the transactions all the way to completion and the... See more

Rated 5 out of 5 stars

Large catalogue of watches for all budgets around the world couldn't of found item without them.Easy to use took care of everything.Funds are held for 14 days after delivery to ensure product is satis... See more

Rated 5 out of 5 stars

Buying a watch through Chrono24, gave me peice of mind with their communication throughout the process being top notch. They followed up to ensure I was happy with the product once it arrived. Overall... See more

Rated 5 out of 5 stars

Excellent service providing access to JDM suppliers. Everything went smoothly and watch delivered to north Scotland a week earlier than expected. Will certainly use again Thank you

Rated 5 out of 5 stars

Watch was exactly as described and in mint as new condition. Watch received well packed and delivered on time. Excellent communication with seller and payment was easy and secure. Delighted with my pu... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Rated 2 out of 5 stars

Dreadful payment system

The payment process that Chrono24 use is abysmal. First of all, the system would not accept my card so I had to opt for bank transfer. Then the account name provided did not match the account number so I had to force through the payment.
After all that it took over three days for Chrono24 to acknowledge payment.

Dreadful.

The only saving grace was the dealer who sold the watch was very helpful.

24 January 2026
Rated 5 out of 5 stars

Good experience with using Chrono24

Good experience of using this site. They feature sellers from around the world and use an escrow service, i.e. payment is released to the seller once you have received the watch and confirmed everything is OK. Also allows you to send messages and communicate with the seller.

2 February 2026
Rated 3 out of 5 stars

Suddenly all older watches are none…

Suddenly all older watches are none water resistant after a previous purchase which was advertised by yourselves as 10a.t.m. . Having spoken to the supplier of said watch 'He' didn't advetise it that way . You also have started using approximation as the year of manufacturer. We all know the year in quality watches is beyond question.

7 February 2026
Rated 1 out of 5 stars

The watch seller was great but avoid Chrono24

The watch seller was great.
However, my experience with Chrono24 was not. I am a private buyer purchasing a watch priced in Euros with a Sterling Credit Card. I am entitled to select which currency I use - However, Chrono24 would not let me select Euros and forced me to pay in Sterling which added an additional c.£100 on to the price. This is clearly a policy in order to scam money out of unsuspecting buyers and makes me question if they are a legit business.
I will be making a formal complaint to Mastercard. Avoid.

2 February 2026
Unprompted review

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