Cult Furniture Reviews 6,560

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and reasonable prices of the products. The speed and efficiency of the delivery service are also frequently mentioned as positive aspects. Consumers appreciate the aesthetic appeal and comfort of items like stools and chairs, noting their elegant designs and sturdy construction. People highlight the ease of assembly for many products, along with clear instructions and included fittings. The overall service, from sales to delivery, is often described as excellent. While opinions on the order process are mixed, the business generally receives high marks for product quality, delivery service, and overall customer experience.

Based on these reviews

Rated 5 out of 5 stars

Excellent quality, reasonable price and fast delivery. We bought WINCHESTER KITCHEN & LOW STOOLS | VINTAGE BLACK FAUX LEATHER & WALNUT and were really impressed with the quality finish of the products... See more

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Rated 5 out of 5 stars

Beautiful bar stools. Speedy delivery. Excellent customer service. Had a very slight fault on one of the stools but Shelley resolved problem and replaced item immediately. Would certainly buy fro... See more

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Rated 5 out of 5 stars

The whole experience of purchasing from Cult was brilliant. Ordered a coffee table in the store with an extremely helpful sales advisor. The item was delivered on time, very well packaged. Easy t... See more

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Rated 5 out of 5 stars

I pre- ordered my dining table from Cult and was given an approximate date for delivery, I was assured if that changed in anyway I would be notified. Right on time I was given a delivery date - then w... See more

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Rated 5 out of 5 stars

We absolutely love the Halston Dining chairs we bought in Truffle Brown and Brass. They weren't in the showroom so though we could try the style, we weren't 100% sure they would be a nice fit. They ar... See more

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Rated 5 out of 5 stars

Really great, fast delivery (and well packed items so they arrived in perfect condition). Tricky to put together, until our 8 year son --who has an engineering mind--said you need to turn the footres... See more

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Rated 5 out of 5 stars

Great sets of kitchen stools and dinning chairs. Beautifully made, sturdy excellent quality. Highly recommend. Delivery took a while as they didn’t have any in stock but arrived 2 weeks before estim... See more

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Rated 5 out of 5 stars

I highly recommend Amanda, who manages my trade account with Cult. Amanda consistently goes above and beyond to provide exceptional support, which greatly streamlines my purchasing process. W... See more

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Rated 5 out of 5 stars

The table is fabulous . DPD delivery experience not great - we were in both days , yet DPD delivery person did not ring bell & dropped half the delivery at a drop of point. Which is inconvenient esp w... See more

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Rated 5 out of 5 stars

We ordered two Halston bar stools (oak/tan faux leather) from Cult. They were delivered very quickly. Carefully wrapped and packed. They were extremely easy to assemble (just 4 screws to fix the seat... See more

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Rated 1 out of 5 stars

My package has not been delivered, its lost or stollen and I have been trying to sort this issue for weeks now and the company does not reply, DONT TAKE ACCOUNTABILITY. Im still waiting, after emailin... See more

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Rated 5 out of 5 stars

I ordered a round table from cult Furniture and I absolutely love it. The contrast colour design is beautiful and it fits perfectly with my living room décor. The table looks stylish, modern, an... See more

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Rated 1 out of 5 stars

Ordered 4 velvet cushions. Information on this item states "Delivery in 3-5 working days". Not received within this time. Emailed reply "delivery time is an estimate" (why do they not say so in the... See more

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Rated 1 out of 5 stars

Ordered 2 cushions end of December, still have not received I have rang twice and they said they would keep me updated but never did… I emailed also got no response.. ended up cancelling the order a... See more

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Rated 5 out of 5 stars

Love all products from Cult Furniture. Recently discovered Cult Furniture and I can't get enough of it. Firstly ordered a dining table, a pouffe and now dining chairs - although I had a problem with d... See more

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Rated 5 out of 5 stars

My chairs are beautiful. They look sooo nice in my kitchen. People have commented on how nice they look as well as how comfortable they are. Reasonably priced, delivery was swift, flat pack instr... See more

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Rated 5 out of 5 stars

We bought 4 kitchen stools from Cult furniture and it was delivered within 2 days. Impressed by the quality and the look of our kitchen stools. They’re exactly what we wanted! One pack of screws were... See more

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Rated 5 out of 5 stars

Had my eye on some rather snazzy bar stools for the kitchen but they were very expensive with some companies charging £35 for delivery. I then came across Cult Furniture & got them for a fraction of... See more

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Rated 1 out of 5 stars

The photos of the Margot chandelier don't show that there are holes in the brass discs that the opal globe shades fit to. Also the metal is dull in real life, doesn't look sat all like the brass fini... See more

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Rated 4 out of 5 stars

My 4x Latte Halston Chair order arrived 1 week earlier than expected date, which was a pleasant surprise! The only confusion was around whether I would need to be home for the delivery or not!? I reac... See more

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Rated 4 out of 5 stars

Our tan coloured Matteo low stools look exactly as pictured on the website and go really well with our wooden table. They are surprisingly sturdy. Screw holes could be better aligned to ensure the sea... See more

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Rated 3 out of 5 stars

Good communication re delivery Prompt delivery of item Well packaged Lovely item of furniture Extremely difficult to assemble ….. poor instructions with just diagrams / 2 long screws missing /... See more

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Rated 1 out of 5 stars

Delivery failure. Turned up 3 days late. No communication at all from DHL or Cult except after it arrived to say "I see yiu have it now". No apology for 3 wasted days. When it did finally arrive it... See more

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Rated 1 out of 5 stars

I give five stars for the finished articles but one because of the huge difficulty in attaching the seats to the frames. There was nothing to indicate which seat belonged to which frame so I started o... See more

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Rated 5 out of 5 stars

My items were dispatched within 48 hours. Great communication to track progress on delivery. The kitchen stools were well protected with plenty of packaging. The measuring tool on the website was grea... See more

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Rated 4 out of 5 stars

We ordered 6 chairs which came intact and fully assembled. They look and feel amazing. Sadly the offer of next day delivery if order is placed before 1pm for over £20 wasn’t honoured. We received our... See more

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Rated 1 out of 5 stars

It’s been a frustrating experience. Firstly only half a chair arrived, various pieces and the back rest were missing so clearly this wasn’t checked. Customer support seemed helpful and they arranged a... See more

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Rated 1 out of 5 stars

Order placed with cult 14/8/24 for four dining room chairs. After delays the chairs finally arrived in 18th October. A few weeks later I sent an email expressing the quality was poor but received n... See more

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Rated 1 out of 5 stars

Stay away! It's not worth the stress and there are plenty of equally good priced alternative with better customer service. After the courier refused to deliver our sofa claiming it did not fit in... See more

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Rated 5 out of 5 stars

The customer service is exceptional. Ordered 4 dining chairs which we received within 3 days. However, the back rest of one of the chairs was slightly damaged. We emailed customer service and within a... See more

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Rated 1 out of 5 stars

Disappointed. Table arrived (belatedly) in three separate boxes, two of which were damaged. The table top is OK (minor flaw), but it's the two piece metal base that really lets it down. The quality of... See more

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Rated 5 out of 5 stars

I love my new sofa, it’s extremely comfortable and the perfect size for the space, I’ve actually used it for a dining sofa. Purchase was really easy and the sofa was true to size, colour and ur looks... See more

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Rated 4 out of 5 stars

Can’t fault the products. Fantastic quality items. I would suggest a different delivery company though as DPD drove off the second they couldn’t find immediate parking. This was highly impactful to us... See more

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Rated 3 out of 5 stars

the chairs are beautiful, the delivery with DPD horrible. they threw the boxes on the porch, did not ring, did not bother check if anyone home. (we were!!) the customer service lady is lovely, unfort... See more

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Rated 5 out of 5 stars

Absolutely love our new Halston Tan chairs. Gorgeous quality, easy to put together and look stunning .. very retro and amazing service .. ordered weds delivered Friday .. fantastic .. thank you cult f... See more

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Rated 5 out of 5 stars

Gorgeous counter stools, I've had a lot of compliments on the aesthetic and comfort. Seem to be of sturdy construction - will have to see how they hold up over time. The wood-effect metal legs are ver... See more

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Rated 5 out of 5 stars

Never seen such beautiful chairs. I fell in love with them when I saw these on the webpage but the actual chairs were even better than photos. I can literally watch the way their fabric reflect the li... See more

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Rated 3 out of 5 stars

Excellent quality and value for money for the two bar stools and rapid shipping to complete the order. They arrived in perfect condition. Deserves 5stars…but… Delivery by DHL was terrible: no notice... See more

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Company details

  1. #259 of 405 best companies in Home Furniture Shop
  2. #27 of 39 best companies in Kitchen Furniture Shop
  3. #36 of 62 best companies in Office Furniture Shop
  4. #43 of 71 best companies in Outdoor furniture shop
  5. #60 of 90 best companies in Sofa store

Written by the company

Find an excellent choice of designer chairs, modern furniture, lighting for home, restaurant, office or trades. All in stock items are dispatched within 48 hours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent quality kitchen stools

Excellent quality kitchen stools, really pleased with them. Would highly recommend.

2 February 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

Delivery was swift. All good.

Excellent quality furniture.

26 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

Great value and service

Great value and fabulous kitchen stools. We love them. Speedy service and robust packaging. Really impressed. Thank you.

29 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

arrived very quickly ,good quality…

arrived very quickly ,good quality great price ,very happy

30 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 2 out of 5 stars

poor communication

poor communication

28 January 2026
Cult Furniture logo

Reply from Cult Furniture

Hi Susanna,

Thank you for your feedback. We’re sorry to hear you’ve been frustrated with communication. We haven’t received any other messages from you regarding your swatch order, but we’ve now reached out directly to assist and ensure your order is processed.

Please check your inbox, and don’t hesitate to reply so we can help resolve this as quickly as possible.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

Dining Table

I pre- ordered my dining table from Cult and was given an approximate date for delivery, I was assured if that changed in anyway I would be notified. Right on time I was given a delivery date - then within 12 hrs a time for delivery - it was delivered as arranged - the driver called ahead to let me know how long he would be. Excellent start to finish, including a query I had, was dealt with immediately. The table is beautiful and finishes my room completely. Thank you Cult Furniture highly recommended.

30 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

Delighted with my TV unit

Delighted with my TV unit, and I put it together myself. Very easy, instructions laid out well

30 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 3 out of 5 stars

Good price in the sale and look great

Good price in the sale and look great, but they aren’t very comfortable. The seat pad is far too firm and gives no comfort and the back is a little low. I’m going to have to invest in new seat pads

30 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thank you for taking the time to leave a review. We’re really pleased to hear you were happy with the sale price and the overall look of the chairs.

We’re sorry to hear that the comfort didn’t meet your expectations. Seating comfort can be quite subjective, and we appreciate your honest feedback regarding the seat pads and back height. Your comments are genuinely helpful and will be shared with our product team for future consideration.

We hope that adding new seat pads helps you get more enjoyment from the chairs, and we do appreciate you choosing us. If there’s ever anything we can help with, please don’t hesitate to get in touch.

Kind regards
Cult Customer Care Team

Rated 5 out of 5 stars

I am happy with the sofa

I am happy with the sofa. Comfy and well made.

30 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

Lovely bar stools and great price with…

Lovely bar stools and great price with the discount. Easy to assemble, managed on my own! Really pleased and very fast and efficient delivery.

29 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

I love these stools they look great and…

I love these stools they look great and exceed my expectations

29 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

Perfect and stunning chair

Perfect and stunning chair. Perfect colour and delivery was super fast next day. Really happy with the 4 stools highly recommend

27 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 1 out of 5 stars

Poor customer service

Poor customer service. Told me the wrong price to send it back and then have been ignoring my emails

29 January 2026
Cult Furniture logo

Reply from Cult Furniture

Hi Danny,

We’re really sorry to hear about your experience and for any frustration this has caused. Apologies for the confusion around the return price and for the delay in communication. We have since emailed you regarding your query and would genuinely like the opportunity to sort this out for you. Please do get back in touch with us if you need anything further, and we’ll be happy to help.

Kind regards
Cult Customer Care Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality, reasonable price and fast delivery. We bought WINCHESTER KITCHEN & LOW STOOLS | VINTAGE BLACK FAUX LEATHER & WALNUT and were really impressed with the quality finish of the products. They’re totally worth the price.

29 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

Stools

I am so pleased with my new stools great experiance ordered one day delivered the next and a lot better than i thought

28 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 5 out of 5 stars

Chairs were buy one get one half price

Chairs were buy one get one half price. Really pleased - great quality, delivery was fast.

28 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

Rated 1 out of 5 stars

Cushions Lovely . Communication and Packaging Abysmal

Ordered 4 velvet cushions. Information on this item states "Delivery in 3-5 working days". Not received within this time. Emailed reply "delivery time is an estimate" (why do they not say so in the first place?) Heard nothing until DPD tried to deliver, carded, would leave at local post office. Picked up a very large damaged squashed box twice as big than what was required to fit the cushions. Thankfully all there.
Why no communications regarding delivery? All my details were given at time of ordering with a confirmation email. Surely in this day and age there is no excuse for lack or communication. Shipping fee £7.90. Recently ordered from Holland reasonable shipping fee plus even though an import received within 7 days well packed. Full tracking details throughout journey.
Suggest use smaller parcels if practical to get a better deal with courier also for the customer.

5 February 2026
Unprompted review
Cult Furniture logo

Reply from Cult Furniture

Hi Val,

We’re really sorry for the frustration caused and for the experience you had with this order. We understand how disappointing it is when delivery doesn’t meet expectations, especially when communication feels lacking.

These cushions were shipped directly from the manufacturer, which is why the delivery timing and courier updates were unfortunately not as clear as they should have been. While delivery times are provided as estimates, we appreciate your feedback that this wasn’t made clear enough and that tracking communication fell short.

We’re also sorry to hear about the condition and size of the outer packaging on arrival, although we’re relieved the cushions themselves arrived safely. Your comments regarding parcel size, shipping fees, and tracking are genuinely helpful and have been passed on to help us improve this process going forward.

Thank you for taking the time to share such detailed feedback — we truly appreciate it and are sorry we didn’t provide the level of service you expected.

Kind regards
Cult Customer Care Team

Rated 5 out of 5 stars

Excellent products and communications…

Excellent products and communications with seller. The materials are strong, beautiful and detailed finished.

28 January 2026
Cult Furniture logo

Reply from Cult Furniture

Good Morning,

Thanks for the glowing review!

We are so pleased to hear that you had such a great shopping experience with us and we hope to see you again soon.

Kind regards,
Cult Customer Care Team

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