David Lloyd Clubs Reviews 38,176

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and welcoming attitude. Many reviewers specifically mention instructors and coaches who are knowledgeable, encouraging, and create a fun and inclusive environment. Consumers appreciate the variety of classes offered and the quality of the instruction, which helps them achieve their fitness goals. People highlight the modern equipment and the cleanliness of the facilities, particularly the changing rooms. The spa facilities are also a popular feature, with reviewers describing them as relaxing and soothing. However, some reviewers have reported issues with broken or dirty facilities, such as showers and changing rooms, and some have expressed concerns about overcrowding during peak times.

Based on these reviews

Rated 5 out of 5 stars

The following people have made my experience amazing so far: Alexia-at the reception, with her helpful alignment with the DL Maidenhead Sales team for me Nita K.- with her energising Pow... See more

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Rated 5 out of 5 stars

Sarah at body pump session as always gets us oldies and many other attendees through our challenges and to push our goals . We really enjoy our weekly class. Also big shout for the gym s... See more

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Rated 5 out of 5 stars

Best club to be honest, the gym equipment are modern and tracked which is huge to burn those calories. Spa facilities are so relaxing and soothing after heavy workouts. I love the cold plunge especial... See more

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Rated 3 out of 5 stars

Heston branch Nice spa area, but overcrowded and noisy, showers area hygiene could be improved, decent in/outdoor swimming pools. Huge gym area, but busy. Staff generally friendly. Poor experience w... See more

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Rated 5 out of 5 stars

We can't fault of Bodypump class with Danielle, she's brilliant , with her enthusiasm , warm friendly manner. Love the way she pushes on throughout the class with encouraging and clear in... See more

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Rated 5 out of 5 stars

Since being introduced to David Lloyd it has become an essential part of mine and my family's lives. It's not just a gym it's my office away from the office, my restaurant and coffee shop, my childcar... See more

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Rated 1 out of 5 stars

Fulham DL - Facilities are often broken for months. Some equipment never replaced. Leaks from the ceiling in gym and water leaks in the changing rooms. Showers smell from drains and attracts drainage... See more

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Rated 5 out of 5 stars

David Lloyd Worthing is an excellent gym. The staff are very polite, friendly, and welcoming. The facilities are always clean, especially the changing rooms, which are spotless. The jacuzzi and s... See more

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Rated 5 out of 5 stars

Sarah at group cycling, her excellent training methods ,encouragement and choice of music mix, all helps push our goals even when you thinking it's gona be a tough session her mild but fi... See more

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Rated 5 out of 5 stars

I dealt with your staff Lisa from online shopping. Very professional and apologetic with the delay and DHL poor communications. She expedite the issue and it was resolved. Very grateful ! Thank you Li... See more

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Rated 5 out of 5 stars

Really enjoyed my time at David Lloyd Derby, joined from last year April. I was going almost every day. Classes are great, beautiful SPA facilities, friendly staff. I lost about 10kg, became more hea... See more

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Rated 5 out of 5 stars

Absolutely brilliant club. David Lloyd Cheam has everything you could want. The facilities are consistently clean and well maintained, the gym floor is spacious and well equipped, and the pool a... See more

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Rated 5 out of 5 stars

The club is always warm, clean and friendly. There are always plenty of staff around and since the refurb all of the equipment is new and well maintained. The only drawback back to the club is the... See more

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Rated 5 out of 5 stars

Sarah at our group cycling class, Twas a tough one tonight, but with her warm encouragement we got through it, without Sarah's professional methods we would give up the ghost hee hee.... See more

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Rated 5 out of 5 stars

I would like to leave a review for Sarah Sanford a PT at Kings Hill David Lloyd. I am new to the club and I’ve seen Sarah for all three of my complementary PT sessions. Each time she has been brillian... See more

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Rated 5 out of 5 stars

Danielle Gray at body pump session tonight, we thoroughly enjoyed the class ,with her new features and movements. She's an inspiration to us all, with a warm inviting smile and crystal... See more

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Rated 5 out of 5 stars

Being a DL member is fantastic for my personal well-being. Swimming in paricular helps my physical & mental health too. There is a choice of the outdoor or indoor pool. Afterwards. there is an area t... See more

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Rated 5 out of 5 stars

You don't need to be into racquet sports for membership to be well worthwhile. The facilities are great for my swimming, running and gym needs, with regular visits to the spa to help with recovery.... See more

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Rated 5 out of 5 stars

David Lloyd Newcastle has the most welcoming staff. They are always so friendly, helpful om reception and make you feel at home. The chef makes beautiful food at a great price. The instructors and c... See more

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Rated 5 out of 5 stars

Dan - great instructor and very inclusive. I enjoy all his classes as he makes them really fun. Faith - great instructor, once again inclusive as an older lady trying out different things! Corrine... See more

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Rated 5 out of 5 stars

The staff in Cardiff David Lloyd are amazing.From the manager Simon , assistant Manager Craig and all the support staff on the desk ,Angie, Devina and Catherine in particular, the club is the best in... See more

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Rated 3 out of 5 stars

Finchley David Lloyd: one of the highest membership fees in the country Machines are dated and break down regularly: step machine broken for over one year not replaced Gym layout and decor... See more

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Rated 1 out of 5 stars

The clubs are quite good and those that have been renovated are typically very good. If you want to cancel it is very difficult. We have sent numerous emails as requested to cancel membership for my w... See more

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Rated 5 out of 5 stars

From the first time we walked through the front door of David Lloyd club , we felt welcome , we met Katherine a happy cheery friendly welcoming face. I then progressed to a personal trainer Warren... See more

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Rated 5 out of 5 stars

My first wellness session with Luke Wyatt, was very thorough regarding the information I needed to improve myself and get to where I want to be. Answered any questions in full detail and really happy... See more

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Rated 5 out of 5 stars

David lloyd are doing a great job, Shrewsbury may only be temporary set up at the moment whilst the club is being refurbished but the gym and classes are fab. The reception and housekeeping team work... See more

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Rated 5 out of 5 stars

Matthew at the reception is fantastic! He’s always incredibly friendly and helpful, and he greets everyone with such positive energy. From the moment you walk in, he makes you feel welcome and valued... See more

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Rated 4 out of 5 stars

2 Classes on Monday with Kim Wells. Excellent. Kim is the clubs best instructor. Has excellent knowledge on Pilates and Yoga sequence and the physical benefits to be gained. Kims delivery and hum... See more

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Rated 5 out of 5 stars

Our first visit to the Woking David Lloyd has been a really successful one. The facilities are fantastic, and once you get used to the slightly maze themed building, you realise just how much is avail... See more

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Rated 5 out of 5 stars

Staff are great, always say hello and goodbye and instructors I've met are all very welcoming and adapt sessions which is great and inclusive. I love this club for its family friendly atmosphere, the... See more

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Rated 5 out of 5 stars

Barbara from DL Kidbrooke is a fantastic pilates instructor! What makes Barbara stand out is that she gives very precise instructions and corrects people’s forms whilst remaining very pleasant and pro... See more

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Rated 5 out of 5 stars

Love the fact that everything i need to train is all in one place, be it weights , running or swimming, and the facilities are second to none. Changing rooms and showers are kept spotless and the s... See more

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Rated 5 out of 5 stars

Another, fab body pump class with Danielle , smooth ,faultless and clear instructions especially for us older generation. She's welcoming and approachable too. We even enjoy the tunes wh... See more

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Rated 5 out of 5 stars

I did think long and hard about joining, mainly due to the monthly fee. I am so glad I did, the facilities are brilliant, classes (I’ve only been to Pilates, Yoga & Aqua so far) have been really enjoy... See more

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Rated 4 out of 5 stars

I have been enjoying the Spirit class with Natalie on a Friday night. I’d never done a class like this before and Natalie makes you feel at ease and welcome. I’ve liked the e-gym which has allowed mys... See more

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Rated 5 out of 5 stars

David Lloyd is genuinely worth every penny. From the gym facilities to the spa which essentially makes you feel like your on a holiday, it all elevates your fitness and health journey. If you visit Cr... See more

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Rated 5 out of 5 stars

The overall experience in DL warrington is always friendly, amazing and helpful. Here i have to mention my tennis coach Gaz- Best and most patient coach I've seen. I've been coached by him since he j... See more

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Rated 5 out of 5 stars

Where do I begin with this? There’re two names that pops up in my mind and those names are no one other than the wonderful, ever smiling, enthusiastic, always encouraging with a genuine sincere f... See more

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Rated 3 out of 5 stars

Great facilities which are then maintained appallingly badly. Some exceptional tennis coaches and gym class instructors. Stupid anti tennis rules such as you can't have a doubles lesson with 3 peop... See more

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Rated 4 out of 5 stars

Wonderful classes and trainers - particularly Claudia, Nita and Annet. Recent upgrades at Maidenhead site make a huge difference however the hot tub and steam room are a bit weak. Feels like they are... See more

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Rated 5 out of 5 stars

Alan Kemal, David Lloyd Hatfield Body pump instructor , brings high energy and motivation to every Body Pump class! His guidance and encouragement helped me push through challenging moves. Alan pr... See more

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Rated 5 out of 5 stars

I’m very satisfied! It’s clean, tidy, and orderly. Majority of other members also know how to behave and fit in in terms of standard, and are respectful when using the facilities, which is the most im... See more

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Rated 1 out of 5 stars

It’s been 3 weeks and I’m still Waiting on the opportunity to talk through my concerns about customer service and level of care when my car has been damaged in the Peterborough carpark. The car park... See more

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Company details

  1. #150 of 234 best companies in Fitness and nutrition

About David Lloyd Clubs

Written by the company

Find a place where you can safely relax, socialise, and re-energise. Whether it’s a workout in the gym, an exercise class, the fresh feeling of that first length in the pool, or simply a space where you can get away from the outside world, it’s all here for you.

Reasons to join:

  • 850 tennis courts
  • 400 tennis coaches
  • 150 swimming pools
  • 10,000 fitness classes a week
  • Fantastic spa facilities
  • The latest gym equipment
  • Fun for all the family
  • Spacious Clubrooms for enjoying a meal or a drink with friends It’s time to give yourself some DLC

Our community

At David Lloyd Clubs, we want to make sure our members feel a part of something special, which is why we focus on a more holistic approach to exercise. We provide nutrition expertise, events such as quizzes and pool parties, family activities, and in-club tournaments. We even have socially distanced groups such as the #DLRunClub. And if you need any help with your routine or setting your goals, our friendly team are there to support you.

Reviews - we know that open conversations about our service is such an important part of that community feel. We welcome and appreciate all constructive feedback so that we can make sure we keep providing an exceptional experience. We’re here to help with any queries you might have.

You can also like us on Facebook, where you can keep up to date with all the latest news, join groups, and keep us posted on your fitness journey.


Contact info

  • The Hangar, Mosquito Way, Hatfield Business Park, AL10 9AX, Hatfield, United Kingdom

  • davidlloyd.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

38K reviews

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Rated 1 out of 5 stars

Terribly run club

Terribly run club, works simply on greed, facilities always under managed ridiculous prices for racquets membership with no courts available.
Greedy greedy greedy management

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

I had a call today from Jonathan Greig, Member Support. I was impressed throughout our call by his knowledge of my case, the options available to me and his aim to be as helpful as possible. His customer service was excellent.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

David Lloyd Kidbrooke

David Lloyd Kidbrooke consistently delivers a standout experience. The staff set the tone from the moment you walk in—warm, attentive, and genuinely committed to making every visit smooth and enjoyable. The food is reliably good, with options that feel both satisfying and thoughtfully prepared.

The personal trainers deserve special mention (Joel and Lisa). They’re not only knowledgeable but also incredibly customer‑service oriented, creating an encouraging environment that makes training feel approachable and tailored.

The spa area is another highlight. It’s well maintained, peaceful, and truly conducive to rest and healing. Whether you’re unwinding after a workout or visiting just for relaxation, it feels like a sanctuary.

What ties everything together is the team’s responsiveness. Staff are consistently prompt in accommodating needs, big or small, which makes the whole club feel well run and genuinely welcoming.

A great place to train, relax, and feel looked after.

11 February 2026
Rated 1 out of 5 stars

Court access is broken - and the proposed "Signature" tier makes it worse

I’m a Diamond member and a regular racquets player. Across David Lloyd, the approach to court access and capacity management has seriously damaged my trust in the brand.

At my club (Acton Park), court booking is effectively a daily scramble at 07:30:00 - and even then you often cannot secure anything. It is harder to book a court than a GP appointment. That should be a clear signal that the club is over-subscribed, yet the membership waitlist has not been properly deployed (it should have been in place at least a year ago).

Against that backdrop, introducing a "Signature" membership that appears to allow earlier booking for the same limited courts feels like the wrong move. It risks creating a two-tier member experience and makes an already poor booking situation worse for existing members. Feel free to search for "Queue jumping membership David Lloyd" and look at the press articles about this pilot, which is really poorly thought out and pretty much universally frowned upon, including by DL's own club staff.

This all comes across as tone-deaf and overly commercial. I would not recommend joining for racquets unless court access and capacity are addressed properly.

11 February 2026
Unprompted review
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Hi John, we're sorry to hear about your recent experience with us but thank you for taking the time to leave us some feedback. At David Lloyd Clubs, we offer a range of membership packages designed to suit different needs and budgets.
We are currently trialling a new Signature package designed to provide members with a comprehensive view of their health and wellness, using advanced testing and expert analysis to support a proactive approach to improving health, performance, and longevity. The package combines full in-club access with bi-annual physical assessments led by a medical clinician, specialist personal training, clearly defined action plans and a range of additional member benefits.
Only a very small number of these memberships are available and the trial ends on 31 March 2026. The booking rights benefit is being trialled at just six of our 109 clubs across the UK, so we don’t anticipate any meaningful impact on court booking availability. If you would like to discuss this further, you can contact [email protected] and a member of the team would be more than happy to discuss this with you.

Rated 4 out of 5 stars

Online Chat - 1 Month Suspension Required

I chatted online with Ella about suspending my membership for 1 month due to cataract surgery. I couldn’t read the T’s & C’s in the app because they were way too small!
Initially Ella told me I could only suspend for 2 months. When I told her my husband had suspended for 1 month with his cataract surgery she explained that you can suspend for 2 months and retract after 1 month for medical conditions as long as supportive documents are provided.
She suspended my membership for me.
I am happy with the outcome and thanked Ella for her help.
I would’ve preferred to talk to somebody at the club about this.
But I liked how quick and simple online chat was. I’d definitely use it again if I have to.

11 February 2026
Unprompted review
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Reply from David Lloyd Clubs

Hi there Janey, thanks for taking the time to leave us a review. We're so happy to hear that Ella was able to help you suspend your membership. We look forward to welcoming you back to the Club after your surgery!

Rated 3 out of 5 stars

It has gone beyond busy

It has gone beyond busy, too many members for small changing rooms.

11 February 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Hi there, thank you for taking the time to share your feedback with us. We're sorry you feel the Club hasn't quite met expectations lately, we understand the Club can become busier this time of year and we understand that can be frustrating. We will pass your feedback onto the Club Manager so we can work on improving this and if you wish to discuss this further, please contact us on [email protected]. Thanks.

Rated 5 out of 5 stars

Abdikafar Mohamed


Abdikafar Mohamed - Membership Support Advisor responded immediately to my request . He was also very courteous and empathetic to the customer. I was very impressed by the level of service. Thank you.

11 February 2026
Unprompted review
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Hi there, thanks for taking the time to leave us a 5 star review We're delighted to hear that Abdikafar was able to offer you a great level of understanding in his customer service!

Rated 5 out of 5 stars

Love it

Love it, definitely go there again

24 January 2026
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Reply from David Lloyd Clubs

Thanks for taking the time leave us a 5 star review. This is great to hear! We can't wait to see you again soon!

Rated 4 out of 5 stars

Great Pilates instructor Ryan.

Great Pilates instructor Ryan.

Unfortunate that the club has been without sauna and steam room for so long and parking still remains an issue in the mornings

4 February 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback Lynne! We’re delighted to hear that you’re enjoying Ryan’s Pilates classes, we’ll be sure to pass your kind words on to him. We’re sorry to hear about the disruption caused by the sauna and steam room being unavailable, and we understand how disappointing that can be. We also appreciate your comments regarding morning parking. Your feedback will be shared with the Club Management team so they can continue reviewing these areas.

Rated 4 out of 5 stars

Excellent reception

Excellent reception! Quality service and the club was very clean and welcoming!
Attention to detail throughout adds to customer satisfaction!

10 February 2026
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Reply from David Lloyd Clubs

Thank you so much for your wonderful feedback Ian! We’re delighted to hear you received such a warm welcome at reception and experienced quality service throughout your visit!

Rated 5 out of 5 stars

Great

The pool is great for swimming. The classes Pilates and yoga are very good. The coffee shop it welcoming and relaxing . Has been a perfect escape from all the rain.

11 February 2026
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Reply from David Lloyd Clubs

Hi Patricia, we appreciate you taking the time to share your experience! We're happy to hear that you enjoyed the pool, classes and Clubroom. It sounds like you had a wonderful time!

Rated 1 out of 5 stars

The club is always so busy

The club is always so busy, classes booked up, spa is very small with just 4 loungers. I should have had a tour before joining. Brooklands is a VERY small club. No tennis facilities despite that being in the booking page for this club. Outdoor pool looks good but is constantly filled with groups of men discussing very unsavoury subjects. Also my nanny can only accompany my son, not use the facilities and this is not on the joining page, so quite pointless and not sure there should be a charge for that?

11 February 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback Kelly! We’re sorry to hear that your experience at Brooklands hasn’t met your expectations. We understand how frustrating it can be when the Club feels busy and when access to classes and spa facilities feels limited. We’re also sorry if there was any confusion around the facilities available at the Club, we appreciate that clarity at the point of joining is important, and your feedback regarding communication will be noted. With regards to behaviour around the outdoor pool, this certainly isn’t the environment we want to create for members. If you experience anything that makes you feel uncomfortable, we would encourage you to speak to the team at the time so it can be addressed appropriately!

Rated 5 out of 5 stars

Very friendly

Very friendly, informative staff clean and tidy in all areas.

11 February 2026
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Reply from David Lloyd Clubs

Hi Teresa, we appreciate your 5-star review! We are so happy to hear that you found our team friendly and informative!

Rated 4 out of 5 stars

Pilates class

Pilates class - Michelle is an excellent instructor.

11 February 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you for your lovely feedback Keith! We’re delighted to hear you’re enjoying Michelle’s Pilates class and that you think she’s an excellent instructor. We’ll be sure to pass your kind words on to her!

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