Dental Directory Reviews 1,211

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and helpfulness. Many reviewers specifically mentioned individuals by name, highlighting their expertise and dedication. Consumers appreciate the staff's ability to understand their needs and provide tailored recommendations. People find the training sessions engaging, informative, and enjoyable, with trainers using real-life examples to enhance the learning experience. Customers are also very satisfied with the user experience and the service provided. The promptness and efficiency of the service are frequently mentioned, with engineers quickly resolving issues and offering valuable advice. Reviewers appreciate the polite and helpful nature of the staff, which makes the entire process smooth and stress-free. While opinions on the product are mixed, the delivery service generally receives positive feedback.

Based on these reviews

Rated 5 out of 5 stars

Our rep Cheryl has come in like a breath of fresh air. Cheryl consistently goes above and beyond to find me good prices but more importantly gives me product advice, she doesn't waffle, if she isn't s... See more

Company replied

Rated 5 out of 5 stars

The trainer for fire marshall / fire training "Rachel" was extremely knowledgeable. She arrived on time and went through each topics in depth. She also showed us how to use the co2 fire extinguisher... See more

Company replied

Rated 5 out of 5 stars

Wendy was great during our CPR training session. She made it very interesting and involved the whole group by having discussions with us throughout which kept us all engaged. She was also very lovely... See more

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Rated 5 out of 5 stars

We can’t speak highly enough of Scott Bell, our DD engineer. Scott consistently goes above and beyond in every aspect of his work. His dedication, attention to detail, and unwavering commitment to... See more

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Rated 1 out of 5 stars

DDGROUP 6 PERRY WAY WITHAM CM8 3SX 28-1-26 Dear Sam Tyrer CEO of Dental Directory Appalling Treatment of Long standing Loyal Customer RE: refund of over payment of... See more

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Rated 5 out of 5 stars

Pete attended the practice today and we couldn't fault the service! We had several issues, which he resolved promptly whilst working around our busy surgeries. He also went above and beyond to answer... See more

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Rated 5 out of 5 stars

Wendy did an excellent job today. We specifically asked for Wendy to return to the practice as she was so good last year. She is so knowledgeable and understanding. She teaches the course well giving... See more

Company replied

Rated 5 out of 5 stars

We recently had our annual CPR training with Sam at our dental practice in Talbot Green, and she was fantastic! Her passion for teaching was evident, and she delivered the session clearly and professi... See more

Company replied

Rated 5 out of 5 stars

Very detailed BLS/ AED course delivered by Wendy. Great refresher for the whole dental team. Wendy is also extremely approachable, making all staff feel comfortable to ask any questions they need to,... See more

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Rated 5 out of 5 stars

We have had the pleasure of having Basil attend our practice on several occasions, and I can’t recommend him enough! From start to finish, he made everything so easy and positive. He just gets on with... See more

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Rated 5 out of 5 stars

We've had Rachel in today for Medical Emergencies and Basic Life Support training, and once again, she delivered an excellent session. We've now booked her five times across our two clinics for this t... See more

Company replied

Rated 5 out of 5 stars

Happy customer thanks to William Mctargget, who is an asset to this company. He goes above and beyond for his customers and provides outstanding work. He is kind, friendly and very helpful. It’s very... See more

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Rated 4 out of 5 stars

My rep Jade, and Darren in the office make the experience so much better. Always helpful and accommodating. Only gave 4 stars due to the orders sometimes being muddled by packers/pickers, or back ord... See more

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Rated 5 out of 5 stars

Engineer (Jason) attended very swiftly for an urgent repair. Jason was polite, friendly and went through what had happened in detail. Jason always makes sure we are aware if staff training is needed t... See more

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Rated 5 out of 5 stars

Jason Sagar cant praise this engineer highly enough the vast knowledge and experience. polite pleasant personality, and the professionalism of this engineer is faultless. His caring approach to ensure... See more

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Rated 5 out of 5 stars

Wendy made it very enjoyable with going into groups with the cards and discussing the signs and symptoms between ourselves. It was all very informative and well explained

Company replied

Rated 5 out of 5 stars

A special thanks to Rachel for Explaining everything beautifully as it was my first ever cpr training & it was really amazing lots of knowledge Thankyou!

Company replied

Rated 5 out of 5 stars

We had Rachel for our BLS/medical emergencies training today, and again as requested. A really informative session, and made interesting even though we’ve done it many times before. We’ll be requ... See more

Company replied

Rated 5 out of 5 stars

We had our annual cpr training today with the trainer Wendy and she was very knowledgeable. She did it differently to past cpr trainers and made it interesting. My knowledge has been refreshed and I’v... See more

Company replied

Rated 5 out of 5 stars

Jason from DD responded to our call out very quickly and was very helpful. He sorted our problem and explained everything what he did and gave us some great tips how we can prevent the issue happening... See more

Company replied

Rated 1 out of 5 stars

Have been waiting for 4 weeks for compressor and X Ray unit to be serviced Engineer did not show up last week as booked and rescheduled for today but has been rescheduled for to May A dental... See more

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Rated 1 out of 5 stars

Your shocking over use of packaging is getting beyond a joke ! we often receive 3+ separate boxes on different deliveries from the same order. The vast packing materials used for the smallest item... See more

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Rated 1 out of 5 stars

I just came from a Dunkin donut located at 1942 athinson rd in Lawrenceville and asked for no ice in my drink and 2 caramel ice coffee with no sugar.. I received my drink with no ice but it was filled... See more

Rated 5 out of 5 stars

Every time I have training with Rachel Vosper I always learn something new. She delivers the course with equal measures of interest fun and seriousness. She is an asset to the company as always.

Company replied

Rated 5 out of 5 stars

We recently had an urgent call out to our practice as we had an issue with our chair, Jason attended within a good time frame and he was very thorough, friendly and polite. He went into detail about t... See more

Company replied

Rated 5 out of 5 stars

Very useful session with Wendy today doing my cpr training. Found Wendy really helpful, she ensures everyone understands and is very thorough with every topic, the session was fun and enjoyable with a... See more

Company replied

Rated 5 out of 5 stars

Rachel is a great tutor, she's so friendly, personable and approachable. She also provides very good tips and tricks for remembering things. The material is always covered thoroughly and never rushed... See more

Company replied

Rated 5 out of 5 stars

The course was made really enjoyable and engaging by Wendy! She gave helpful tips and tricks which were new to all of us but would be found really useful in practical situations.

Company replied

Rated 5 out of 5 stars

We had the pleasure of Matt Murphy Dental Engineer Yesterday, He was really knowledgeable and professional engineer. Gave great advice. And answered any questions we had. Requested for replacement par... See more

Company replied

Rated 5 out of 5 stars

What an amazing session! Sam was brilliant, and I learnt so much more than I ever expected. I thought my online training had covered everything—but it didn’t come close. This onsite delivery was on a... See more

Company replied

Rated 5 out of 5 stars

We had an engineer attend a couple of jobs today. It ended up being a massive repair that took hours. Nothing was a big ask for Jason, he was incredibly knowledgeable and very helpful. Super nice and... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Support from Mr. Jason Clifford We’ve had the pleasure of working with Mr. Jason Clifford, one of our dental engineers at Leicestershire Dental Studio, and we couldn’t be... See more

Company replied

Rated 5 out of 5 stars

CPR training with Wendy weatherson today was excellent. Very educational & informative. Learned a lot of tips on how to diagnose persons condition & to treat in a faster manner. Very clear information... See more

Company replied

Rated 5 out of 5 stars

Rachel vosper was fantastic ! Went through everything so throughly and so informative got everyone involved as well which I enjoyed and gave us glimpse of how it would be like when there is a medical... See more

Company replied

Rated 1 out of 5 stars

Absolutely hopeless at billing. We spend a fortune with this company and they have recently decided they refuse to send a requested regular monthly statement- only threatening e-mails that our accou... See more

Company replied

Rated 1 out of 5 stars

There delivery drivers are rude and dangerous. AK23 OCB cut me up this morning on the A13 then proceeded to speed at over 80mph. I was able to get along side him when I was taking my exit as the tra... See more

Rated 5 out of 5 stars

Wendy has been spot on as always, very insightful and the specific case examples help to reduce the sterile idea of management when we have only had training and no real experience. Have a real life s... See more

Company replied

Rated 5 out of 5 stars

Jason and Dom have been absolutely top notch today, they have helped us massively. Jason drove all the way to Birmingham to pick up a compressor and install it for us back in Nottingham, all was arran... See more

Company replied

Rated 5 out of 5 stars

Engineers are great I always know exactly who to call- Grant Baldwin! He always makes my experience of DD a positive one and can always see the things running through my head and offers a quick soluti... See more

Company replied


Company details

  1. #4 of 7 best companies in Dental Supply Shop
  2. #20 of 49 best companies in Medical Equipment Supplier

Written by the company

Dental Directory is a full-service supplier of dental supplies, equipment and business services in the UK. We supply over 12,000 UK practices with an extensive range of dental products and supplies and our services cover everything you need to run a successful practice including training, compliance, equipment servicing and maintenance. Opening an account with us is fast and easy with our simple registration process. Orders can be placed immediately with free, same-day dispatch for orders over £40 if placed before 6pm. Dental Directory stocks over 30,000 products from leading brands such as Dentsply Sirona, 3M, Septodont, Schulke+, Colgate, TePe, Belmont as well as our own brand UnoDent.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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Rated 3 out of 5 stars

A number of items requested have been…

A number of items requested have been on back order for months.
Some orders not received.
Long lag time between payment and update on account.
Account frequently suggests payment not made when it has left my bank account over a week before.
Delays in delivery more frequent than desired.
Some items are competitively priced.

21 January 2026
Rated 5 out of 5 stars

Enjoyed the cpd

Rachel was excellent.

10 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Sadaf,

Thank you for taking the time to leave a positive review about our trainer Rachel.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

A special thanks to Rachel for…

A special thanks to Rachel for Explaining everything beautifully as it was my first ever cpr training & it was really amazing lots of knowledge
Thankyou!

10 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Wasif,

We're happy to hear that your first CPR training was amazing and informative.

We appreciate your kind words and thank you for sharing your experience with us.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Very informative and a nice experience

Very informative and a nice experience

10 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Cristian,

We're glad you found our services informative and had a nice experience.
Thank you for your positive feedback.

Kind Regards,

Dental Directory

Rated 5 out of 5 stars

Rachel’s CPR training was clear and…

Rachel’s CPR training was clear and thorough, offering excellent practical advice for managing medical emergencies specifically within a dental setting."

10 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning,

We're happy to hear that the CPR training was clear, thorough, and offered excellent practical advice for managing dental medical emergencies.

Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Rachel vospre was brilliant

Rachel vospre was brilliant very clearly explained everything. Was lovely and answered every question we had.

10 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Sian,

We're happy to hear that the explanation was clear and that all your questions were answered.

We appreciate you taking the time to leave this positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Wendy made it very enjoyable with going…

Wendy made it very enjoyable with going into groups with the cards and discussing the signs and symptoms between ourselves. It was all very informative and well explained

10 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Olivia,

We're happy to hear that you found the group activities and discussions about signs and symptoms enjoyable and informative.

We appreciate your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

We only use them to be honest

We only use them to be honest! That is how good they are

6 October 2025
Dental Directory logo

Reply from Dental Directory

Good morning,

We are so happy to hear that you think so highly of our services.
Thank you for your continued support and for taking the time to leave us a review.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Great training with Rachel as always!

Great training with Rachel as always!

9 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Sarah,

We're happy to hear that you had a great training experience. Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Great training delivered by Rachel…

Great training delivered by Rachel Vosper as always

9 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning,

We're happy to hear that you found the training great. Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Wendy’s CPR training was excellent

Wendy’s CPR training was excellent. Interactive and fun (as much as it could be). Thank you

9 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Kanika,

We're happy to hear that you found the CPR training excellent, interactive, and fun. Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

BLS TRAINING

Wendy did a great job at explaining all of the medical equipment and situations in great detail. She also made it fun and interactive for everyone!

9 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Caitlin,

We're happy to hear that the equipment and scenarios were explained thoroughly and that the session was fun and interactive.

Thank you for your positive feedback.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Brilliant refresher

Wendy was brilliant in helping refresh my basic life support training . She was engaging and knowledgeable. Thank you. Aisha Ahsan

9 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Aisha,

We're happy to hear that your basic life support training was a brilliant and engaging experience.

We appreciate your positive feedback and thank you for sharing.

Kind regards,

Dental Directory

Rated 5 out of 5 stars

Rachel was excellent

Rachel was excellent

6 February 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning Rhi,

Thank you for leaving positive feedback about the training session you had with Rachel.

Kind regards,

Dental Directory

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