Desmond & Dempsey Reviews 3,288

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the comfortable and well-designed pyjamas made from natural cotton. Consumers appreciate the beautiful designs, soft fabrics, and the attention to detail in both the product and its packaging. The delivery service is often described as seamless and incredibly fast. People highlight the excellent customer service, noting quick communication and helpful assistance with any issues. Consumers also express satisfaction with the overall experience, emphasizing the pleasure derived from wearing the brand's nightwear. However, opinions on orders are mixed, with some experiencing issues with sizing consistency.

Based on these reviews

Rated 4 out of 5 stars

I bought extremely comfy pyjamas in an especially fun fabric. The customer service was excellent with quick communication- the matching top I bought in the sale had faulty stitching but the team have... See more

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Rated 5 out of 5 stars

Seamless ordering and delivery. Product perfectly wrapped and is 3rd pair I’ve bought as eases night sweats being cotton. Top Tip for you: you’re missing a market, so my daughter (19) loves them but t... See more

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Rated 5 out of 5 stars

I just love Desmond & Dempsey. They have amazing quality pyjamas, all in 100% natural cotton and the quality is exactly as described on their site. Shipping is fast and returns are super easy. Custome... See more

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Rated 5 out of 5 stars

Beautiful pj’s, great customer service. I found a pair in the sale but there was a stock issue and Fatima from D&D was extremely helpful in sorting out a replacement set. She also held delivery unti... See more

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Rated 5 out of 5 stars

I've purchased multiple pieces from D&D over the last 12 months. They have beautiful designs in high quality fabrics and the packaging is a piece of art in itself. My gf loves the light weight fabric... See more

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Rated 5 out of 5 stars

I don't usually write many reviews but I felt it was important to share how impressed I was by the quality of the pjyamas I ordered. Not only did they arrive incredibly fast, the quality of the pjs wh... See more

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Rated 3 out of 5 stars

(Retrospective review after a couple of years) Lovely designs but poor quality, especially at this price point. Cotton pyjamas lasted a couple of years before buttons started coming off and both to... See more

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Rated 5 out of 5 stars

I ordered a pyjama set on Black Friday which turned out to be out of stock. I had a super nice personal email from Fatima letting me know, and when I asked if I could exchange for another set rather t... See more

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Rated 5 out of 5 stars

A bit of a misunderstanding with D&D but delighted to say that this company upholds standards and will be giving me a full refund for pyjamas that just didn't have the warmth factor. I love their cr... See more

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Rated 5 out of 5 stars

I hesitated for a long time before buying a pair of your pyjamas due to the high price. I finally succumbed during the sale and cannot believe how amazing they are. Beautifully packaged and they fee... See more

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Rated 5 out of 5 stars

Quick delivery and the Modal Lyocell pyjamas are really comfortable. The material resembles silk and soft cotton , so wonderful to wear every day.Love the design too. One improvement would be to add... See more

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Rated 5 out of 5 stars

Love Desmond & Dempsey jammies. The fabric is so beautifully soft and comfortable. ALL the various sets I've bought during the years have served me well and are well worn! I get pleasure from them ev... See more

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Rated 1 out of 5 stars

For pyjamas that cost £110 I have had better from M&S. We had to complain after receiving them as a gift as the puckering on the top around the buttons was terrible. D&D did send out a replacement but... See more

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Rated 5 out of 5 stars

Ordered with a slight hesitation as I loved the look but wasn't too sure how my son would react to his gift -but wow! his reaction was absolute delight-everything from the beautiful box to the design... See more

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Rated 5 out of 5 stars

Delivery was incredibly fast - almost faster than getting something delivered within Australia. And I loved my purchases - the prints are beautiful and the fabric feels top quality. I could easily lou... See more

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Rated 1 out of 5 stars

Customer service appalling. My mum bought me a PJ top and shorts for my birthday. She sent the top back requesting an exchange for a different size. Company contacted her 2 weeks on refusing to exch... See more

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Rated 5 out of 5 stars

I have found my perfect match, in terms of nightwear, on the D&D website! Just wish they were a little cheaper! Mine last order arrived the day before the recent May bank holiday and, together with th... See more

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Rated 1 out of 5 stars

I have repeatedly contacted this company about codes that do not work online at checkout. Staff are friendly but not helpful and rigid in problem solving. I was never able to place the order due to a... See more

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Rated 5 out of 5 stars

Ecstatic! From the moment I opened my delivery, the packaging was exquisite, the Sunday paper (gahhh) and then the pyjamas are sublime. I have never gushed so much about sleepwear. Can I please sel... See more

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Rated 5 out of 5 stars

… first seen … Quality of the design … first encountered in in FT Magazine ! Originality of that image of the gowns worn by models lounging in a rowing boat .. original and funny! The gowns... See more

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Rated 5 out of 5 stars

I just received my first (summer) set of your pajamas. LOVE IT! 🙂 From the moment you open the package (Japanese inspired wrapping ❤️) and the slogan "We make pajamas, Fancy ones" and Wear it ho... See more

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Rated 5 out of 5 stars

I adore my Desmond & Dempsey PJs, yes they are pricey, but you get what you pay for... well made, super soft and comfy, beautiful designs and amazing quality. products are beautifully packaged and ord... See more

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Rated 4 out of 5 stars

Really beautiful shortie pyjamas with a great elephant design. Quality as excellent as everyone says. I'd have loved it if the free monogramming could have been extended to show names rather than i... See more

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Rated 5 out of 5 stars

I've been eyeing Desmond & Dempsey designs for about a year. I kept hoping I'd find a less-expensive brand whose designs I liked as much but never did. I finally pulled the trigger and bought short pj... See more

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Rated 1 out of 5 stars

The sizing is not consistent - bought a size L in one style and a size L in another a few months later and cannot do up the pyjamas. D&D offered to take the item back but won't exchange it to a bigger... See more

Rated 5 out of 5 stars

Lovely pyjamas bottoms, didn’t by the top, prefer t-shirts. Have been given some before and mainly because of the fit. They are the best fitting and most comfortable pj bottoms ever. I’m xs size and... See more

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Rated 5 out of 5 stars

Definitely a 5 star experience. I’ve ordered 3 pairs of the wide leg trousers. I had a slight problem with one pair and Mina was on it and resolved the issue in a quick and extremely professional mann... See more

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Rated 5 out of 5 stars

Excellent shipping speed, high quality product unlike any other. I've owned a few pieces from Desmond & Dempsey and they are unique.

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Rated 5 out of 5 stars

I write this review on behalf of my friends and I who have been purchasing from here for almost a year. 1. Their products are amazing, pure cotton which makes me happy to think im not wearing tox... See more

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Rated 2 out of 5 stars

Have used previously but after recent order, was contacted that they were out of stock of not only the item that I wanted, but all others in that size. These things happen and inconvenient that w... See more

Rated 5 out of 5 stars

These are the loveliest pajamas and robe ever. I’ve been looking everywhere for cotton pajamas that are stylish and elegant and these are absolutely perfect. The cotton is so soft and lightweight an... See more

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Rated 5 out of 5 stars

Maximum star review. This nightie is fabulous in so many ways. The print design is beautiful - there’s much more depth and colour that I hadn’t noticed from the photos on the website. Based on the rev... See more

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Rated 5 out of 5 stars

Obsessed with the fabulous quality and the designs of these gorgeous sets and pieces. They are the softest cotton and silks and when I pop them on I genuinely feel like it is an act of self-love and s... See more

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Rated 1 out of 5 stars

The box and pajamas arrived completely soaking wet and the liquid had a strong chemical smell. The box was peeling and disintegrating. I reached out to D&D and sent photos. They offered me 10% off my... See more

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Rated 5 out of 5 stars

Returning customer, having bought D&D nighties for daughter I decided to treat myself and was delighted to procure two ‘retired’ nighties - oh my goodness why dud I wait so long!! An absolute pleasur... See more

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Rated 5 out of 5 stars

Quality of products are 5⭐️. Had to return some items due to sizing. Customer service (e.g. communication, ease, timeliness of refunds etc) 5⭐️ also. Would recommend. Thanks all at D&D.

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Rated 4 out of 5 stars

The quality is always fabulous, they come beautifully packaged and they make the most wonderful gifts! I just make sure to buy at sale time, because they are a bit expensive. However, their sales are... See more

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Rated 5 out of 5 stars

I received excellent customer service from the time I placed my order with Desmond & Dempsey. The purchase was a gift and I had missed the step of adding a gift note so made email contact. The custome... See more

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Rated 5 out of 5 stars

The 402’s are my absolute favourite. Crisp cotton that still has stretch makes it so comfortable for sleeping. Everything always arrives beautifully and sustainably packed. These are my holy Grail of... See more

Company replied


Company details

  1. #355 of 629 best companies in Clothing Shop
  2. #162 of 245 best companies in Men's clothes shop
  3. #148 of 260 best companies in Ladies' clothes shop

About Desmond & Dempsey

Written by the company

We make fancy pyjamas. But proper ones, you know? Hand-painted prints. Fine cotton. A tuxedo of leisure, if you will. A uniform to celebrate life at home.

They’re the sort of thing that can make everyday pursuits feel a little bit deluxe. We believe that proper pyjamas are to leisure what butter is to toast, a way of turning something quite ordinary into something quite magical.

It all started with women’s pyjamas. Now we make them for men and kids too, plus a handful of other snazzy things for around the home, like slippers, socks, and extra-deluxe robes.

Each collection brings with its prints. Each print is an artwork in its own right, inspired by travel and by life— Spanish palm, Greek myths, graceful tigers—hand-painted in our London studio. They’re printed onto organic cotton, hand-cut and sewn in Portugal. We then wrap them

It’s a product we’re proud of. Really proud of! Fancy pyjamas for unfancy things. A celebration of life at home.

Joel and Molly xx

SHOP NOW

Desmond & Dempsey

Written by the company

THE JOY, THE DRAMA, THE ULTIMATE PYJAMA
We always want our PJs to offer a sense of cosiness and ease, but this year—of all years—we want to take things up a notch. We believe that proper pyjamas are what butter is to toast. A way of turning something quite ordinary into something quite magical. We've been making fancy pyjamas since 2014. Our latest collection, Die Alpen, has just launched. This Autumn-Winter captures the mood of the Alps. The palette. The Strudel. The feel of aching legs and a warm fire. Being hugged by a landscape. Molly often wondered how we would bottle the smell of a chalet, but in failing that we designed a collection for it. Explore our latest Autumn-Winter collection.

Monogramming & Gift Wrapping On The House.

A personal touch (literally).

A personal touch (literally).
We offer free monogramming for all. Initials, emblazoned across a pocket. A practical, no nonsense luxury. Whether you’re buying for yourself, your crew, your mate, your man, your mother, if a bigger power move exists, we’re yet to hear of it. Our pyjamas come in a rather splendid box covered in leopards, secured in tissue with a free Sunday Paper to dive into.

SHOP PERSONALISED PJS


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great customer service

Great customer service. My PJ’s arrived quickly. I have ordered many times without any problems. Returns dealt with quickly and refund offered promptly if required.

2 February 2026
Rated 5 out of 5 stars

Swiftness of delivery and beautiful…

Swiftness of delivery and beautiful packaging.

5 February 2026
Desmond & Dempsey logo

Reply from Desmond & Dempsey

Dearest Caroline, 

Thanks so much for taking out the time to write us such a lovely review. 

Nothing makes us more happy to see you satisfied and happy with your experience, so thanks for sharing this with us! 

We hope you have the most wonderful time lounging in your D&D's. xx

Take Care, 
Team D&D X

Rated 5 out of 5 stars

Good quality product

Good quality product. Beautifully presented and plenty of time given to return items.

4 February 2026
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Reply from Desmond & Dempsey

Dear Barbara, 
Thanks so much for taking out the time to write us such a lovely review! 
We are so very pleased to see that you had a great experience with us and love your D&D's as much as we love them. 

Hope to see you back for more soon. x

With great Care,
Team D&D x

Rated 5 out of 5 stars

Lovely socks

I have purchased these socks multiple times. They are so comfortable and wash really well

30 January 2026
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Reply from Desmond & Dempsey

Hello Michelle!
Thank you so much for the lovely review. We're so glad you find them comfortable.
That is what we aim with all our products!
Hope your D&Ds bring you more comfort and cozy fun.
Warm Wishes
D&D Team x

Rated 5 out of 5 stars

Excellent quality

Excellent shipping speed, high quality product unlike any other. I've owned a few pieces from Desmond & Dempsey and they are unique.

30 January 2026
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Reply from Desmond & Dempsey

Hello!
Thank you so much for such a lovely review.
We're so glad your experience with us was great!
Can't wait to bring you more amazing pieces. x
Warm Wishes
D&D Team

Rated 5 out of 5 stars

Always a great experience with D&D

Always a great experience with D&D. The quality of the pyjamas is second to none. Exceptional cotton and beautiful patterns to choose from.

30 January 2026
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Reply from Desmond & Dempsey

Thank you so much for your lovely review!

We’re absolutely delighted to hear that you’ve consistently had a great experience with D&D. It means the world to us that you appreciate the quality of our cotton and the care that goes into our patterns, that’s exactly what we strive for.

Warmest wishes,
The Desmond & Dempsey Team

Rated 5 out of 5 stars

Beautiful product

Beautiful product! Perfect temperature regulation. Great quality. Very pleased.

29 January 2026
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Reply from Desmond & Dempsey

Hi Stacey,
Thank you so much for taking the time to leave such a lovely review, we really appreciate it! I’m so happy to hear you’re enjoying the quality of your PJs. That’s exactly what we hope for.
Thanks again for your support, and we hope your D&Ds keep you comfy for a long time to come ✨
Warm Regards,
D&D Team x

Rated 1 out of 5 stars

Not received

Not received

29 January 2026
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Reply from Desmond & Dempsey

Dear Rebecca, 
Thanks for taking out the time to write us a review. 
We are so sorry to see this! We have taken a look and seems like this was delivered to you. If not, please reach out to our team at [email protected] and we'll be happy to look into this further. 
Take Care, 
The D&D Team

Rated 5 out of 5 stars

Great customer service

Great customer service, beautiful products and gorgeous packaging.

27 January 2026
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Reply from Desmond & Dempsey

Thank you so much for taking the time to leave such a lovely review, Rosalind.
We’re really glad to hear you had a great experience with our team and enjoyed your order. It means a lot to us that both the service and the little details stood out for you.
Warm wishes,
The Desmond & Dempsey Team

Rated 5 out of 5 stars

Wonderful service and quality

Good communication, fast delivery (even to Canada), excellent quality product.

26 January 2026
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Reply from Desmond & Dempsey

Thank you so much for taking the time to leave such a kind review, Robert.
We’re really pleased to hear you were happy with your order, especially all the way to Canada! Your support truly means a lot to us.
Warm regards,
The Desmond & Dempsey Team

Rated 5 out of 5 stars

These are my favorite pajamas

These are my favorite pajamas so much so that I paid Trump's tariffs to get them. I love the thin cotton for sleeping. I love the patterns. I love the fit though I went up a size this time. I ususally get the medium, I went to large. I should have kept to a medium but I still love them. I'd say they run true to size I just tend to fall right in the middle of M/L. I love that they offer bottoms only bc I wear a tank to sleep. These are they only PJs I buy! Beautiful and great quality.

26 January 2026
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Reply from Desmond & Dempsey

Dear Jennifer, 

Thanks so much for taking out the time to write us a review. 

We are so very pleased to hear this! This means a lot to us and has made our day even better. x
We put in a lot of effort into making these for you so thank you. 

Hope you get lots of dreamy sleeps in these and see you back soon! xx

With Great Care, 
Team D&D X

Rated 1 out of 5 stars

Delivery 2 days late

Delivery 2 days late
Customer service charming but slow
Size guide poor for the product purchased

21 January 2026
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Reply from Desmond & Dempsey

Dear Kenneth,

Thanks for writing us a review.

We are sorry to hear this! This is not the experience we want for any of our customers.
We will be sure to pass on the feedback to Courier service. Regarding sizing guide, if the sizing charts are not helpful, please reach out to our team and they will be happy to make the right recommendation for you.

Please reach out to our team at [email protected] so they can look into this and sort it for you.

Hope to hear soon,
Team D&D.

Rated 5 out of 5 stars

The photo didn’t lie, excellent customer service

The photo didn’t lie, pjs look great and fit true to size, arrived promptly in a good follow-up from the company after Royal Mail failed miserably.

21 January 2026
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Reply from Desmond & Dempsey

Dear Vicky, 

Thanks for taking out the time to write us a review. 

We are so very glad to hear this! Our team works very hard to help everyone and are glad you had good experience with them. x

Hope you have a wonderful time lounging! 

Take Care,
Team D&D

Rated 5 out of 5 stars

Straightforward ordering and delivery…

Straightforward ordering and delivery as well as exchange. Very happy with the quality of my purchase

21 January 2026
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Reply from Desmond & Dempsey

Dear Yolanda, 

Thanks so much for your lovely review. 

Delighted to hear about your experience. We work very hard into creating quality pieces for your leisure. 

Have lots of dreamy sleeps! xx

With Care, 
Team D&D x

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
Beautiful products, excellent quality!
Fabulous packaging!!
I am hooked; I keep ordering…
Thank you!

19 January 2026
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Reply from Desmond & Dempsey

Dearest Tania, 

Nothing makes us more happier than your feedback, so thank you so much!

Your experience means a lot and we are glad we were able to make this a good one for you. x

With much Love & Care, 
Team D&D xx

Rated 5 out of 5 stars

Great quality.

3 December 2025
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Reply from Desmond & Dempsey

Dear Julie, 

Thanks for taking out the time to write us such a lovely review. 

Nothing makes us more happier than your feedback, so this means a lot, thank you! We put in a lot of effort into making these pieces for you. 

Hope you have lots of dreamy sleeps. x

Take Care, 
The D&D Team x

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, resolved my issue within a few hours and super easy and kind. Thank you Fatima.

26 January 2026
Unprompted review
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Reply from Desmond & Dempsey

Dear Afia, 

Thanks for taking out the time to write us a review. 

We are so pleased to hear that our team was able to help you. x

Hope you have a wonderful time lounging!

Take Care, 
The d&D Team x

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