Direct Sight  

Shocking 😮, My glasses arrived today and I can’t see out off them maybe the person who is reading my prescription needs new glasses them selfs . Do not buy glasses from these cowboys .😡

I ordered a pair of glasses with clip on’s as an emergancy before going away.
I spoke to a very helpful lady on the phone who advised me the best product to order, ordering online was no problem and as promised I got them next day and I am very impressed with the correct prescription in them, they look and feel great, thank you.

I needed glasses in an hurry. The website was easy to use, and the team responded to a change in order in minutes after email query. Zoe need a special mention, what a star.Glasses made, dispatched and arrived in 2 days. Lifesaver.

Wow appauling. Order DS-1769559471-70927
My Daughter a full time student ordered from this company without checking the reviews first. Paid £41 for 1 pair of glasses. First pair arrived the other day with the arm snapped off. Replacement pair arrived 3 days ago and the quakitu of the frames is so so bad that the arm doesn’t open or close and is about to snap /shear off within the plastic arm again. They are absolutely appalling. Customer service have refused her a refund which is illegal as neither product is fit for purpose. She doesnt want another pair of shoddy glasses she needs a refund to go to a reputable company. We are going through the bank as this is not part of the consumer nights
They have been given 2 opportunities to out right. Beware and Avoid
UPDATE TO SELLERS RESPONSE

Thankyou for your response however having both the initial purchased pair broken on arrival due to such poor quality frames and the replacement pair being faulty/broken within an hour again due to being absolutely shocking quality ,we have already given you the opportunity (by law) to repair/replace. My child has spent £40 and i can honestly say they are the worst quality plastic and hardware/hinge of any pair of glasses i have owned myself. We have given the opportunity for you to put right and you’ve failed a 2nd time. I require a refund on my childs behalf not another appalling pair of the same.

My son’s glasses broke and he was so upset as we didn’t have a spare set. After much searching on Sunday I placed an order early on in morning and paid £19.99 to get the promised next day delivery. Have now received an email stating delivery is 4th February. Very disappointed

Easy to order, and a good price.
Delivered in a reasonable time, and they fit well, with no optical problems.
I'll definitely use this site again.

Buyer beware. If you choose to order from Sight Direct, make sure you fully understand your consumer rights before you do.

In my experience, if something goes wrong, they will try every trick possible to avoid issuing a refund. If you must order from them, always pay with a credit card so you have protection.
I returned the glasses because they were, in my view, very poor quality. Although the company stated a refund would be issued, the original outbound postage from my order was not refunded. I have email correspondence confirming this.
Whatever you do, do not pay the return postage, even if they promise a full refund — they won’t. Once they have your money, getting it back is extremely difficult. They later tried to claim the glasses were for “demonstration purposes.” This is simply not true, and there is no mention of this anywhere on their website or on my order confirmation.

If you run into any problems, don’t waste time arguing back and forth. Raise a Section 75 dispute with your credit card provider and let them deal with it. It was the only effective way to resolve the issue.

I would not recommend this company based on my experience.

Ordered two pairs of glasses from here using their next day delivery due to needing them urgently.

They were delivered promptly but the quality of the frames were atroshious. The lenses kept popping out of the frame, the nose support broke off and the arms where just loose and cheap. With in 6 months the frames just where not fit for purpose. Ive use other online sites and had no issue. Frames didnt look like they had been bowed to the lenses at all. Wouldnt recommend.

I urgently needed replacement glasses as I had lost mine three days before going on holidays. I do need them for driving, watching TV and generally for the distance. As it was between Christmas and New Year I wasn't too confident I would get my order in time but decided to try my luck anyway. It was super quick: I ordered on 30th December at 11am, two hours later the glasses were dispatched, and the next morning they came through the letter box - literally 24 hours after my order. Good quality, too! As I wasn't sure this would work, I went for one of the cheapest frames just to test the waters. I entered the figures from my latest eye test and the glasses are just perfect. I might well order again with a nicer frame. But for now, I am just happy that I have a pair of glasses for my holidays.

Wasn’t too sure about ordering from this site as hadn’t used them before. But my glasses had broken. And needed some new ones next day. Ordered them at 2pm by 3.30pm I had an email to say they’d been processed and I received them the next day, even during Christmas week.
Ordering process online was really easy.
Glasses were a great price and are a great quality.
I took a punt as would normally try on about 50 pairs before I choose a frame, but these frames were great. Really impressed.
Would recommended them and use them again.

I had initial issues with my order but I was really impressed with the speed and efficiency that Maria sorted the issue out for me. I was fuming at the start of the process but am here writing a review now. Just goes to show what good customer service can accomplish

I used Direct Sight’s reglazing service for two pairs of designer glasses. Both were sent in their original cases.

When the order was returned, one pair was missing its case entirely, and the other pair had been damaged. The frame was warped, the arms were misaligned, and the glasses no longer sat flat or fitted properly. I provided photos and returned the damaged pair at their request so their lab could inspect and fix them.

The glasses were sent back to me in almost the same condition, still warped and unusable. Direct Sight then offered to refund the lenses if I returned them, but this would still have left me out of pocket to replace the designer frame that was damaged during their process. That proposal did not resolve the issue.

Despite acknowledging the damage, Direct Sight relied on wording in their terms saying reglazing is at the “customer’s own risk” and has refused to take responsibility. They have also still not returned the missing case, despite telling me it had been “located” and would be re-dispatched.

I made several reasonable attempts to resolve this amicably, but the matter remains unresolved. I would not use this service again and would caution anyone sending valuable frames to be aware of the risk if something goes wrong.

** Update since their reply **

Direct Sight’s response does not accurately reflect what happened. While one pair of glasses was successfully reglazed, it was returned without its original case. Despite being told the case had been “located and re-dispatched”, it has never arrived and no tracking or confirmation has been provided. I now consider it lost.

The second pair of designer frames was returned damaged. The frame was warped, the arms were misaligned, and the glasses no longer sat flat or fitted properly. At Direct Sight’s request, I returned the damaged frames so their lab could inspect and correct the issue. When they were sent back to me, they were in almost the same condition and remained unusable.

Direct Sight offered a refund for the lenses only. Accepting this would have left me with damaged frames and no usable glasses, meaning I would still have had to buy both replacement frames and new lenses at my own expense. That was not a reasonable resolution.

Despite acknowledging the damage, Direct Sight has relied on wording in their terms stating that reglazing is done at the customer’s own risk, and has refused to take responsibility for damage caused during their own process.

After making multiple attempts to resolve this amicably, the matter remains unresolved. A card chargeback is pending and a small claims court action has been initiated to recover my loss.

It’s extremely disappointing to be let down so badly by a company I previously recommended. I would strongly caution anyone considering sending valuable frames to be aware of the risk if something goes wrong.

Ordered glasses for next day, when order complete got a 7 day delivery date. Cancelled immediately. Got reply could pay extortionate delivery charge to get quicker, declined and requested refund. Two weeks later still no refund. Be warned STAY AWAY FROM THIS SITE !

Broke my glasses and ordered here, said they were in production on the 2nd and delivered on the 3rd! I paid £20 extra to get them tomorrow as they were urgent and needed for work .... so its the 3rd and they are not here i know the company will blame the delivery service not my problem get a better delivery service then and do not advertise next day delivery when it isnt i will be pursuing for my £20 back ... avoid this company if you need them next day because they wont arrive next day and you will find yourself stuck

I can’t recommend this company highly enough! My old glasses dramatically snapped on me out of nowhere - full “I didn’t sign up for this” energy - leaving me basically blind and panicking. I needed a new pair fast.

I jumped on the chat and even called, probably sounding like someone who’d just lost a limb rather than a pair of specs, but the customer service team were absolute heroes. Friendly, calm, and genuinely brilliant - they handled my mini glasses emergency like seasoned professionals.

My order was sorted instantly and, just as promised, my new glasses arrived the very next day. Honestly, I’ve had slower pizza deliveries.

Huge thanks to the whole team… you saved my eyesight and my sanity. Highly, highly recommended!

I can't speak highly enough about Direct Sight. Glasses were delivered promptly and to specification and when I utilised the guarantee so as to replace the lens, the service from Maria, despite me sending them the wrong glasses was brilliant - Thanks again Maria and Direct Sight

Still waiting for my husbands glasses. Zoe is very nice but have been waiting a considerable time now. They should not use Royal Mail as a carrier, they are the worst delivery company.
Not sure how long we have to wait.
Not good enough.

Despite an early problem with a pair of glasses the problem was soon rectified, great communication from them, special thank to Maria and Zoe who quickly and professionally solved the problem, the glasses were perfect, quickly manufactured and dispatched, far cheaper than high street opticians, would recommend them to anyone

The fastest and most professional service on line , great quality glasses and superb customer service from Zoe and the guys and girls in the lab , I had an exam looming , I lost my specs on the 11th Nov 7 days before my exam went on line and via the simple ordering process ordered, some none standard specs at 14.00 that day and had them delivered in 5 working days ready for my exam … well done Zoe and the team you are absolute stars great work

Order Number DS-1762755564-76677DS-1762755564-76677
Being told be with you soon new glasses I paid an extra £19 for next day delivery still no glasses . I have a terminal illness leukaemia and they seem to not to care .They said i paid for reading glasses of this was the case why didn't they come the next day delivery? I ordered varifocals but they sent me my order and highlighted readind glasses which they put on. I sent my prescription and was verified I have been very patient with this company. Stay clear from them no reply from last email and still no glasses disgusting behaviour. They charged me £19.99 next day delivery no refund only cost them £9.95 to send glasses that were altered only prescription disgusting company . I also dont believe these reviews from other people are genuine.