Easy4u UK Reviews 220

Some aspects went smoothly and the laptop itself is fine, however, the help desk email address seems to be for teachers only, so we were not able to access online support. We wanted Chat GPT to hel... See more

It is good to have it arranged by the school. Another good thing is about insurance however that has to be experienced before commenting. It is a modern machine that seems advanced for the needs of sc... See more

This is a great scheme, allows buy it now or installments, plus offers insurance. Reasonably priced. My only niggle was that when we purchased the lap top, the charger was then advertised separat... See more

Total and utter confusion. I received a number of update emails from this company saying that my child’s school laptop was ready to collect before the start of Autumn Term / early September 2025,... See more

To date Easy4u has offered exceptional service. Computer was delivered to the school, so all adjustments/ instalments could be made before handing over to my daughter. Ready to go and handed over t... See more

I found the price point really high, particularly with the non-Apple case and pen. I recently bought the same products for family use, and whilst I understand the need for increased costs for the add... See more

So far we had no issues (touch wood) the laptops are lovely and my children enjoy using them. Very responsive laptops. They are compact, and do everything we need them to. We have not yet had to de... See more

2 weeks into school term and we still haven’t received everything we’ve ordered. We’re now having to look at buying the missing components so that our two sons (we bought 2 packages) can actually us... See more

After such a long time waiting and paying a premium for the laptop, upon first use it has become clear rather instantly that the performance is at best sluggish. The machine is obviously under-specked... See more

About the right level of communication expected was delivered. Laptop was specced correctly and laptop bag is right sized. The only problem is the OS was delivered without a valid Windows serial numbe... See more

The Lenovo laptop has decent specifications, and its performance is good. The ordering process was straightforward. The laptop comes with a stylus and an inbuilt storage space for it. The laptop,... See more

CTS have been exceptional in handing in the fist laptop for my daughter, right from when we placed the order until it got delivered to the school they have kept us up to date with the progress. Well d... See more

The device stopped functioning after just two months of use. According to the warranty, we should receive a replacement while our faulty device is being repaired. However, we've now been without a lap... See more

Thx for handling our order and getting it ready for her new school year. Your service is great and efficient, however, i believe the price of the iPad or Surface is not competitive enough. Rental ter... See more

I bought from Easy4u twice now, and each time, their prices were competitive. The case that came with the product was good. However, I most certainly think they can improve their communication with cu... See more

I don't feel the service is very sophisticated. The response from the customer service is slow (3 days+), phone line is 'too busy'. The info you get when you log in is very limited. (Bank details? Sch... See more

There was no communication on the progress of the laptop build or delivery unless I chased for a update. The delivery took about 5 weeks where the estimate provided on the purchase was two weeks.... See more

So far the experience has been very easy & straightforward, from choosing the laptop and setting up the account, to my son collecting his laptop from school. He has found it ready to use and school ap... See more

Customer service line is only open term time 9am-5pm. I sent a customer enquiry via the email to be used out of hours and it has taken two weeks to get a reply. The sales team where unable to answe... See more

Computer not configured correctly to work with what the school needs the kids to use, stylus doesn't work all the time, keyboard configured for American English - needed to spend more time checking th... See more

The device is overpriced & underspecced. It is slow & doesn't work properly. My child has spent several lunchtimes waiting on a line at IT to try and get things resolved. She still doesn't have a styl... See more

The good thing: delivery is timely. The bad things: everything else. Massively overpriced rubbish laptop bloated with Macrosux software, no parental controls over the laptop usage, and it seems we're... See more

The information provided at the time of purchase was confusing and not logical. It left us feeling like it was a much more expensive way to simply get a laptop for school. It took a number of emails a... See more

We received and email from Easy4u on the 2nd September saying the device was ready for collection. However, it still has not arrived at school. School started almost two weeks ago and the computer s... See more

Having ordered and paid for a new laptop at the end of May I received no further information about delivery or collection. I sent a message to Easy4U over a week ago about this and have still had no... See more

Very disappointed with this experience to be honest. I ordered the laptop months ago so everything would be done and ready for my daughter’s first day in school. The computer apparently did no... See more

laptop seems to be great but the communication was abysmally poor. arrived so late my child was behind by weeks whilst her classmates pushed ahead. It's fine if there's a delay. but a delay without h... See more

Terrible. Was compelled to buy or lease laptop through school. Bought laptop enhanced assurance package. Logged a job in March 2025. Nothing until a cryptic voice message in May 2025 asking if case st... See more

The price of the product is quite high but then you proceed with the order on the basis that the school mandates this hardware. However when you order before the claimed deadline and the product... See more

Ordering was quite straightforward, but it wasn’t clear that buying through them would mean the school load is its own software and restrictions on the device. The school is now saying it is difficult... See more

The school pushed us to buy this laptop from easy4U for our daughter in year 7. The laptop does not work well and price is much higher as compare to other better quality laptops available in the mark... See more

Absolutely appalling service. Laptop sent back to Easy4U via the school 9 weeks ago and still waiting for it to be repaired/sent back to my child. If I were a school I wouldn't touch this company.... See more

It was my first time interacting with Easy4u through the school's computer partnership. I had submitted my order using the incorrect payment plan. The Easy4u team was helpful in correcting my error t... See more

The new device given had a non-functioning backspace, calls into question whether it was new and whether it was checked thoroughly before handing over to student. Still not returned to us; then softwa... See more

Devices handed out without issues. Ordering process straightforward. BUt.... Lots of issues with devices, stylus, connectivity, accessibility. Some issues are school software based, but it... See more

Beware. Do not use this company. This company should be investigated for its terrible service and awful customer service. I had to order a laptop for my daughter because school insisted and easy4u a... See more

The ordering process was quite smooth. I know there was some issue with the school code but others have figured it out befoee I got around to ordering my machine. Orher than that the delivery to schoo... See more

So far so good, no issues at the moment. The lenovo laptop we have is lovely, works well and my child really likes it. We have not yet had to deal with customer services, as I feel this is an area... See more

The purchasing process itself was straightforward. However, I must express serious concern about the pricing of the school's bulk order. The price per unit is nearly double the standard retail price,... See more

The process was not easy, it had to be rented for one year, even though my daughter will be there for ten months. There is a penalty for stop renting before the year. The communication was not clear,... See more

The laptop took 2 months to be delivered. Every time I called for an update, the information given was wrong. On top of that is hard to get throug . Nightmare. Maybe because the schools force you to... See more

The ordering process was relatively easy, communication was good and product was delivered at the agreed time. All appears good at this time. Hopefully any problems will be dealt with in the same ma... See more

I received an email confirmation that the laptop had been handed over to my child at school, but in fact, nothing was given. I contacted Easy4U UK, but they weren’t aware of the issue. They the... See more