Element Games Reviews 19,305

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent delivery service, noting its speed and efficiency. Consumers appreciate the extensive product range, competitive prices, and the high level of customer service provided. Many reviewers highlight the ease of navigating the website and the simplicity of the ordering process. People frequently mention the prompt dispatch times and the care taken in packaging. The points back system is also appreciated, making larger purchases more appealing. In the rare instances of issues, such as missing or damaged items, reviewers report that the company swiftly rectifies the situation with no hassle, further solidifying their positive experiences.

Based on these reviews

Rated 5 out of 5 stars

Website was so easy to navigate I didn’t even need to summon tech support (or a teenager). Prices were either cheaper than anywhere else or at least didn’t make my purse cry. Checkout was smoother tha... See more

Company replied

Rated 5 out of 5 stars

Buying a top end Airbrush Compressor and in my searches came across Element Games. Yes I was attracted by the price, naturally, and having had a bad experience with a European supplier to Amazon UK wa... See more

Company replied

Rated 5 out of 5 stars

Why would I ever give them less than five stars? Always dispatch same day if you order on time, usually arrives next day with very few exceptions. Great communication when there are issues wit... See more

Company replied

Rated 5 out of 5 stars

Been using element games for years now and won't go anywhere else. Had a problem with a product, after sending pictures of the issue they sent a new one out straight away without no issues so can't... See more

Company replied

Rated 5 out of 5 stars

Customer service is exemplary!! My initial order was lost, due to no fault on Elements part; nonetheless, they sent me a replacement, free of charge and it arrived next day. With their excellent price... See more

Company replied

Rated 5 out of 5 stars

Ordered a whole host of products (over x20 items) from their extensive catalogue of products 'in stock', less than 48 hours later every single item arrived, no mistakes. What more could i ask f... See more

Company replied

Rated 5 out of 5 stars

Ordered on the black Friday weekend Saturday and then cyber Monday at 2300. parcels show up on Monday morning just after 10 am and Wednesday after 10am. Expected some delay but they've appeared quic... See more

Company replied

Rated 5 out of 5 stars

Support are more than amazing, their helpdesk is the most reliable chat I've ever encountered, delivery times are on point and the little gifts they give out with purchases are incredible! It's my bir... See more

Company replied

Rated 5 out of 5 stars

Ordered a dozen or so paints I was missing from varied suppliers - quick delivery of everything ordered. Came in a larger than needed box but well packed to prevent any issues. Overall great site for... See more

Company replied

Rated 5 out of 5 stars

Fantastic product range, competitive prices and just a fantastic service all around. Ecommerce excellence in every aspect. Last order placed around 4pm, delivered next day by 10am, happy customer.... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company. Spoke with one of their employees, Joe, regarding some missing items in an order from about a month ago and there was absolutely no messing around. Swift response, frien... See more

Company replied

Rated 5 out of 5 stars

Never used company before; risked a large order of warhammer goods for a birthday gift. Well… Bloody BRILLIANT! Paid for express delivery and it arrived within 2 days of ordering. Logistics w... See more

Company replied

Rated 2 out of 5 stars

Not happy with this purchase. Ordered a citadel layer paint and a resin raven miniature set. Paint you can’t go wrong with, though upon opening the detail of the miniatures was of ok standard, however... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Put a large order of paints through, items came quickly but unfortunately the box was damaged by DHL and over half of the bottles were missing. Raised a ticket via their online... See more

Company replied

Rated 5 out of 5 stars

Element Games have consistently offered clear and reliable stock levels on their website (to the point where i've watched a '1 left' item tick down to 'out of stock' after placing my order!) which is... See more

Company replied

Rated 5 out of 5 stars

Everytime element games provide the best service! Well packaged efficient delivery and being able to use Klarna for purchases is a huge bonus. As a full time commission artist it's important... See more

Company replied

Rated 5 out of 5 stars

I purchased my first set of paints and brushes from here. The website is very easy to navigate around and checkout was even more straightforward. You can pick out whatever you need easily and that's n... See more

Company replied

Rated 5 out of 5 stars

First time using Element Games and they were fantastic. The website is great to browse and they stock most things. Found what I wanted to order and the checkout was easy. Kept updated throughout the p... See more

Company replied

Rated 5 out of 5 stars

Been visiting the Stockport element games store since 2019 and i've always had a great experience. I don't actually play any tabletop games so I can't comment on the game room, but the store area is a... See more

Company replied

Rated 5 out of 5 stars

First time buyer from element games. They were quick to respond to my chat and didn't hesitate answering what i felt like was a dumb question. And they included goodies! Will definitely do future o... See more

Company replied

Rated 5 out of 5 stars

Once again another great order from Element games order packed nice and secure and dispatched quick and arrived on time. Never anything wrong and will keep ordering from here as the customer service... See more

Company replied

Rated 5 out of 5 stars

After ordering two things from Element Games, they arrived within two days of the order, well packed in a very sturdy box. Would definitely order from them again as very happy with the speed and effic... See more

Company replied

Rated 5 out of 5 stars

excellent store ! website is brilliant plus if anything is out of stock it tells you when it's due back in or you can get an email notification. Always get the delivery very quickly and well packa... See more

Company replied

Rated 5 out of 5 stars

Great experience at the Birmingham store thanks to Dale (and Frank? (apologies if I’ve misremembered) who assisted). I called earlier in the day for advice about D&D miniatures and use of the hobb... See more

Company replied

Rated 5 out of 5 stars

Great service from Element Games. They were proactive and split my order so items that were in stock weren’t held up by those that weren’t. Really appreciated the communication and flexibility – made... See more

Company replied

Rated 5 out of 5 stars

Ended up not having part of my order in stock. Clear email communication on delay, automatically split order into what they could ship and couldn’t ship. Asked customer support to refund the delayed p... See more

Company replied

Rated 5 out of 5 stars

I've been using element games for some time now, and I've always found it to be the best place to buy all things miniature painting! There's always a fantastic varied stock of different products, from... See more

Company replied

Rated 5 out of 5 stars

Been using these guys for years for my 40k models and paints/tools. Almost always same day dispatch even with Royal Mail. Usually turns up next working day. Only issue I had was when a brush fell ou... See more

Company replied

Rated 5 out of 5 stars

Love this place, my go to for 40k and hobby & painting supplies. Good prices, usually have everything I want in stock and fast delivery to Northern Ireland (sometimes next day!) with other companies... See more

Company replied

Rated 5 out of 5 stars

Almost never have an issue, and when I did (paint with cracked cap) - the staff is accommodating and sent a replacement for no extra charge. The prices are good and the selection is great. Suppor... See more

Company replied

Rated 5 out of 5 stars

Have ordered a couple of times (all either 40k models or paints/paint accessories) and they’ve always been prompt, with packages having no damage. Some orders I’ve done have came less than 24 hours fr... See more

Company replied

Rated 5 out of 5 stars

My order arrived fast and with complimentary sweets which never go amiss! Element Games (both online and in person, specifically me in Birmingham) is such a vital part of the tabletop/board game commu... See more

Company replied

Rated 5 out of 5 stars

Amazing work ethos, I tend to have limited time to place orders on their site leaving me to place my orders later than I ought to but theyve always managed to get my orders to me next day, sometimes e... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company that I've used for years and is my go to third party hobby store. Recently purchased a large box set from, for the first time ever in over 30 years of buying Games Worksho... See more

Company replied

Rated 5 out of 5 stars

Cheapest prices and fastest delivery in the UK without using Amazon's slave labour! Package arrived the next morning which I was not expecting. Lots of nice extras included in the package - my first... See more

Company replied

Rated 5 out of 5 stars

Element Games never disappoints. Ordered Sunday, shipped Monday, received Tuesday. Got exactly what I needed at a lower price point than gamesworkshop themselves. If I need something then Element Game... See more

Company replied

Rated 5 out of 5 stars

First time using element games, I was recommended by a friend to use them. Having great discounts across the website, well stocked on items across multiple ranges, using the website was fantastic. Del... See more

Company replied

Rated 5 out of 5 stars

Element Games is the trusted #1 tabletop superstore everyone knows and wants to order from. Their prices are unbeatable, you can easily pre order anything you want, and they even got sold out on... See more

Company replied

Rated 5 out of 5 stars

I have been going to the Stockport branch for nearly a year now and I’m always happy and impressed. The staff are extremely friendly, helpful and polite. The shop itself is teeming with so... See more

Company replied

Rated 5 out of 5 stars

I've used element games for a couple of years with out any issue until yesterday. I placed a large order with an item out of stock so the delivery wasn't due for a month, I used the chat function on t... See more

Company replied

Rated 5 out of 5 stars

Element games always offer a fast and efficient service. If you have any questions or requests they also respond and accomodate the request if they can. They are a pleasure to buy from.

Company replied

Rated 5 out of 5 stars

Elements Games This is one of the best discount retailers for Table Top gaming. I orders for the first time from them and received my item two days later, the box was damaged but I had issue switch... See more

Company replied

Rated 5 out of 5 stars

So I ordered a book which came soaked as Royal Mail left it in the rain :/ however Element were great and we're able to help me with a replacement which was sent out immediately and with me the next... See more

Company replied

Rated 5 out of 5 stars

It was my first time ordering from Element on a recommendation. First time trying to magnetize miniatures too. I had ordered some magnets and they arrived. Normally I wouldn't bother with a rev... See more

Company replied

Rated 5 out of 5 stars

Honestly, every order has been dispatched + delivered extremely fast, i order from them because i know if it's in stock, it'll be with me either next day or as close as possible. Fantastic selection t... See more

Company replied


Company details

  1. #14 of 125 best companies in Game Shop

Written by the company

Customer Service team available 8am-6pm.

Element Games - Wargaming Webstore

Written by the company

Low Prices. Same Day Dispatch. First Class Delivery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

Good price. On time. Free sticker. Spot on 😁

6 February 2026
Element Games logo

Reply from Element Games

Hi there,

Thank you for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Easy to order very good prices very…

Easy to order very good prices very quick delivery will definitely be ordering again

6 February 2026
Element Games logo

Reply from Element Games

Hey there,

Thank you for leaving us such a kind review. We really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Fast dispatch and arrived swiftly

Fast dispatch and arrived swiftly. Great company to buy from 10/10.

6 February 2026
Element Games logo

Reply from Element Games

Hi there,

Thank you for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Reliable and Fast!

Reliable store. Item as advertised. Fast delivery and well packaged. I recommend it!

5 February 2026
Element Games logo

Reply from Element Games

Hey there,

We really appreciate you taking the time to leave us your review.
Thank you,

Kind regards,
Joe.

Rated 5 out of 5 stars

Fast efficient service

Element games always offer a fast and efficient service. If you have any questions or requests they also respond and accomodate the request if they can. They are a pleasure to buy from.

3 February 2026
Element Games logo

Reply from Element Games

Hi there,

Thank you for taking the time to leave us your review. We really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Fast and Efficent

Fast and Efficent, great price

3 February 2026
Element Games logo

Reply from Element Games

Hey there,

We really appreciate you taking the time to leave us your review.
Thank you,

Kind regards,
Joe.

Rated 5 out of 5 stars

A new customer to the London branch

A new customer to the London branch. But I've already popped by a few times now. Friendly staff, fantastic range of products and choice.

5 February 2026
Element Games logo

Reply from Element Games

Hi there,

Thank you for taking the time to leave us your review. We really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

great price and delivery always a…

great price and delivery always a pleasure to shop online with you guys stuff turns up on time only thing I will say is that you should bring back the sweets and put more stickers in 🙏😂

2 February 2026
Element Games logo

Reply from Element Games

Hey there,

We really appreciate you taking the time to leave us your review.
Thank you,

Kind regards,
Joe.

Rated 5 out of 5 stars

Good service

Incredibly fast delivery and product arrived in mint condition

3 February 2026
Element Games logo

Reply from Element Games

Hi there,

Thank you for taking the time to leave us your review. We really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Excellent Communication

Great company to deal with. Staff very helpful my order arrived very quick and was very well packaged.

3 February 2026
Element Games logo

Reply from Element Games

Hey there,

We really appreciate you taking the time to leave us your review.
Thank you,

Kind regards,
Joe.

Rated 5 out of 5 stars

They had the goods in stock

They had the goods in stock, ordered, paid for and really fast delivery. Used them before, will do so again.

3 February 2026
Element Games logo

Reply from Element Games

Hi there,

Thank you for taking the time to leave us your review. We really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Brilliant service

Brilliant service

2 February 2026
Element Games logo

Reply from Element Games

Hi there,

Thank you for taking the time to leave us your review. We really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great service & great prices

Great service & great prices. Items arrived well packaged & in good order

2 February 2026
Element Games logo

Reply from Element Games

Hi there,

We really appreciate you taking the time to leave us your review. Thank you.

Kind regards,
Joe.

Rated 5 out of 5 stars

Really good service

Really good service. Delivered the next day with standard p&p

2 February 2026
Element Games logo

Reply from Element Games

Hey there,

Thank you for taking the time to leave us your review, we really do appreciate it.

Kind regards,
Joe.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look