Company activity

Updated 6 hours ago

This page gives you a detailed overview of how Enpal has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: November 2020.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

2,313

Verified

2,651

Invited

2

Redirected

0


Total reviews from the past 12 months

4,966

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Enpal got its reviews in the past 12 months

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Mar-MayJun-AugSept-NovDec-Feb

New reviews by star rating

How many new reviews (distributed by star rating) Enpal got each month in the past 12 months

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Mar-MayJun-AugSept-NovDec-Feb

Reply behavior

How Enpal replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 24 hours or less.

  • Has replied to 92% of their negative reviews.

Enpal’s flagging activity

How frequently Enpal flagged their reviews in the past 12 months

What's a flagged review?

  • Enpal may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Enpal selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Enpal flagged 601 of their reviews a total of 601 times.
  • 2% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

1

<1%

4-star

0

0%

3-star

25

4%

2-star

68

11%

1-star

507

85%

*Data doesn’t include the 12 flagged reviews that Trustpilot is currently investigating.

What happened to the 601 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

91

Reviews removed from trustpilot.com

510

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Enpal

13

Reviewer resolved the breach of Trustpilot's guidelines

78

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

456

Reviewer didn't resolve the breach of Trustpilot's guidelines

54