Enthuse Reviews 344

Our experience with Enthuse was excellent. We feel that the face to face meetings really helped us to understand the service and we felt valued as a charity. Nothing was too much trouble. Jared k... See more

I needed to add an offline donation to one of our charity fundraisers as they had banked cash into our account. I got in contact with Enthuse and Emma Smith responded within the same day and had added... See more

We recently made a donation after our friends recent passing. Unfortunately we made an error on the online donation when writing a personal message. I emailed enthuse the problem and thankfully Dan... See more

I had a fantastic experience with Enthuse — their support team responded quickly and with such kindness. I’d made a small error in a donation message, and Emma Smith sorted it out straight away, with... See more

First time user. Donated twice by mistake as I found website didn't confirm payment with certainty. Left a message with Enthuse explaining what had happened. No reply 5 days later. Shoddy? The revie... See more

Rishika, from Customer Support responded really quickly when we had an error with Stripe that caused donor payments to stop. This was important to us and another method was set up really efficiently.... See more

I contacted Enthuse with a request and within a few minutes, Danielle Taylor got back to me, having already done what I'd asked. You can't get any better than that! That's what I call customer service... See more

I can’t speak highly enough of Jared from Enthuse. From the very start, he has been incredibly patient, helpful, and genuinely invested in making sure everything runs smoothly for us. No matter ho... See more

Easy service to use to donate money to your favourite charities. You also get confirmation direct from the charity once processed, so you know the money is getting to the right place. Customer servic... See more

When contributing I didn’t spot that enthuse takes a significant extra % to pay for their administration. I do try to take care but certainly missed this when paying. I am normally happy to support... See more

I noticed that I had been charged twice for a charity donation I had made on the Enthuse website. I contacted the support team and Danielle Taylor was amazing! She tracked down my transaction and work... See more

I needed help to set up a fundraising challenge on enthuse. I wanted an overarching campaign that individuals could create individual fundraising pages for. Within a day I had a call with Amanda Suthe... See more

Really great service in ensuring my donations were all linked up to my fundraising page. When I had some tricky corporate contributions sent directly to the charity, Danielle Taylor quickly and effici... See more

Jared has been a font of knowledge, I would be truly lost without his guidance. In the past he has responded to any queries I have had promptly and been able to provide a solution - this instance has... See more

Great response from the Enthuse team, most especially Rachel Spanswick who was so helpful, friendly and patient! It was wonderful to have a friendly voice pick up the phone without any delay and provi... See more

Relate NI have been using Enthuse for a couple of years now, and I can't recommend the platform enough! It creates a seamless user- journey and an easier journey for charities to run events and raise... See more

Rishika provided excellent support - the reply to my query was very quick, and incredibly comprehensive. Rishika followed up a few days later to check that I was able to address my query, which was a... See more

We were experiencing an issue with the new Passkey log-ins, and after months of striving and poor correspondence in trying to get setup with the new system and getting nowhere, Rishika swooped in... See more

It made my day to have human contact with Claire (Jones) from Enthuse. Her enthusiasm, humour and knowledge really helped put me at ease re my fundraising.

I have been working with Jared and the team for 12 months now. It was important to me as a smaller charity CEO to have a bespoke service to ensure success and that is exactly what Enthuse has provide... See more

I reached out to Enthuse after trying and failing for ages to add an offline donation to my fundraising page. I sent an email and heard back really quickly from Danielle Taylor. Danielle was so polite... See more

We have used Enthuse as an event platform for the last 3 years and have found it easy to set up and the support team are available if there are issues. It has enabled us to cut down on admin which has... See more

We've really appreciated Enthuse and their service to us, and that was exemplified as we wanted to change the organisation that donations were sent to recently. Rishika Bhalla was a huge help in givin... See more

I made a donation through the Enthuse website, however I missed the Gift Aid button. I was keen to add this to my donation so I contacted Enthuse and got connected to Emma Smith who sorted everything... See more

Emma Smith was incredibly helpful throughout my experience with Enthuse. She responded quickly, kept me informed at every step, and resolved my issue efficiently. Her professionalism and friendly app... See more

My experience in using Enthuse is so positive, their system is well laid out and super user friendly. I absolutely love that we can pre load supporter journeys ahead of events and set dates and times... See more

I had a problem making a donation via my mobile and submitted a request to Enthuse Support for help. Danielle Taylor replied with advice about using a PC/laptop instead of a mobile and was able to con... See more

They make it nearly impossible to avoid "tipping" them for the service of donating to charity. How much does it really cost to process all the payments? Certainly not £4 on top of any donation receive... See more

Jared was extremely helpful, solving all my problems and suggesting options that I didn't know existed. He made my experience so much easier and the end product was much superior to what I thought I c... See more

I made a donation on Enthuse but i had made it anonymous by mistake. I rang Enthuse and explained to Rashika. She was extremely helpful and explained what she could do to include my name which she pro... See more

I had a WiFi error in the middle of making a donation to a friend which resulted in two donations being processed. Asked Enthuse to refund one of the donations. Emma Smith at Enthuse had everything... See more

Quick response and helpful support. Emma Smith responded quickly to my support request when I was having troubles logging in. Her instructions were easy to follow and helped solve my issue.

It’s been a real pleasure fundraising through Enthuse and I’ve had some really lovely communication with the staff. They’ve helped sort a wee issue with my page a few weeks ago, thank you to Danielle... See more

It’s been a pleasure doing my fundraising with Enthuse. I had an issue with my page that I couldn’t edit it. I contacted Enthuse and got a lovely email from Danielle Taylor who was really great and fi... See more

Emma, the Enterprise Customer Success Manager takes off the pressure for me to analyse our fundraising results and trends - and gives me way more insight than I could ever get. She has particularly he... See more

Jared is someone who makes you feel like you're his only client, even though you know there are hundreds of organisations that Enthuse works with. When you communicate with Jared, he takes the time... See more

Danielle Taylor helped me to resolve a login issue with the new authentication approach due to start on Monday 17th November. She was very supportive, personable and although there were a few technica... See more

Extremely impressed with speed at which my query was addressed and my request processed! Liaised directly with Emma Smith who was extremely efficient and friendly. Great service! Highly recommended.... See more

Danielle Taylor has been on hand to provide advice and add offline donation's to my page multiple times when struggling to find out how to do so. Easy experience and thoroughly professional.

The team are great and consistently quick to respond, always happy to lend a hand. Special shoutout to Claire from the support team for helping with the admin side of things and Shivana from the partn... See more

I'm a participant in a charity event later this year, whose fundraising is hosted by Enthuse - so far, the experience has been totally positive. Registration was straightforward, and there is a secure... See more

We have had the pleasure of working with Jared Monaghan from Enthuse for just over a year now. He has been a great support for our charity and is always there when needed. We were with a similar compa... See more

I had a problem connecting the platform to another and asked support how I go about doing this. Rachel Spanswick replied quickly, was so helpful and shared next steps I needed to consider too. Very fr... See more

I needed to amend my bank details and reached out to Enthuse as I couldn’t work out how to do it. I got a very fast response from a lady called Danielle Taylor who walked me through the process. My qu... See more

The support team answer quickly, is super helpful and breaks things down in a way that anyone can understand Lots of customisation options, and Jared is great at explaining how the process works