Factory Direct Jewelry Reviews 154

Ordered four 8mm Infinity Bands for me and the boss lady. Two in 14k yellow gold and two in silver. Also ordered an 8mm yellow gold polished wedding band in 14k for myself. All beautiful works of art.... See more

I recently purchased the Scales of Justice necklace in 14K gold after having bought the rose gold version a few years ago — and once again, I’m absolutely delighted. The necklace is incredibly... See more

Great first-time experience buying from this company, but it won't be the last! Loved the Sterling Silver signet rings with classy initials that I got for gifts. They were delivered superfast, beaut... See more

The jewelry is beautiful, and it was shipped by company within 2 days, but fed ex was the huge problem, it was delayed 6 days because of weather, planes not leaving as scheduled. But i received it bef... See more

I ordered frog shaped earrings because I recently lost my frog and wanted a nice memorial piece to wear for her. They are exactly as pictured. They are very comfortable and beautiful. Shipping was a d... See more

The pendant i bought my mom was absolutely beautiful! Very reasonably priced, At first I didn't like how long it was taking to ship so I contacted them only to receive a reply almost right away and to... See more

Easy website navigation, reasonable prices and lighting fast shipping! Purchased mens 14K Gold rope chain and 14K pendant. Well made and accurate description on website. Will purchase from again.

Ordered a St. Benedict Medal "EIVS IN OBITV NRO PRAESENTIA MVNIAMVR" on January 11, 2026. The item did not arrive on time after payment for expedited delivery. The number for customer service was disc... See more

The item ordered came quickly which was great considering the holiday rush. Unfortunately it did not work for what was needed. I looked on line for the return process and followed it. I was able to... See more

First time ordering here wasn’t sure what to expect. Ordering was easy, product was received in a timely manner. Product ordered was definitely up to my expectations. Completely satisfied and will def... See more

What I received was a poor imitation of what I purchased online. I bought a diamond necklace and there wasn’t even a slot for a gem whatsoever, and I’ve been waiting an entire week for my return an re... See more

Cross pendant was absolutely beautiful and price and shipping was amazing. I ordered Sunday before Christmas and it arrived that following weekend. Would 100% would buy from them again. Thank you 😊

So far, amazing. The ring I ordered came in, and was even better than advertised. Unfortunately, I went too big. They got back very fast and explained the process of exchanging, and the ring is on its... See more

I haven’t worn the jewelry yet but they are absolutely stunning. Need to find chains for them asap & hoping they don’t tarnish or anything

The gold feather and chain were not marked as being 10K gold, as specified in the description. This lowers the resale value of the piece, except by a long complicated lab process to certify the true... See more

This was my first time ordering from this company and they did not disappoint. Fast service during the Christmas holiday and cross was on point to pictured item. Would definitely consider purchasing... See more

From ordering, to reviewing my items, I was happy with my decision to trust these fine people. It was close to the time needed and I had requested expedited shipping: not only did I receive them in... See more

I was impressed watching how my ring was made. My ring is very delicate and beautiful. And it was delivered very quickly. I am very happy with my experience. I have already ordered and received my s... See more

The order arrived as promised and the quality of the jewelry (silver & gold) is a 10 out of 10. I am a return customer and will continue to return. My wife loves exceptional jewelry and she's always m... See more

The pendant that I ordered for my granddaughter literally was 1/10th of the size it appeared to be in your marketing materials. I am seeking a 100% refund. UPDATE: 1/27/26 - I just TODAY heard from... See more

I did not feel that the religious piece of jewelry was anything like what was shown. It was thin and to say it was engravable was giving one the impression that the piece was larger than it was. Then... See more

I ordered a bulldog pendant as a gift. The pendant is beautiful however I also wanted a chain to go with it and I have not been able to find one with a clasp that will fit through the clasp on the pe... See more

From beautiful products to great customer service. They went above and beyond to make sure i recieved my merchandise in a timely fashion. I have and will continue to recommend Facrory Jewelry Direct.... See more

The product selection was great and the item received was excellent quality and exactly what I wanted. The whole process was very smooth and tracking updates were on point! Thank you!!

The Italian Horn is a beautiful piece! The quality is excellent! It was here in a few days after ordering. I can’t wait to give it to my husband on Valentines Day!

The customer service after my package got lost was more than I expected, top notch honestly and the quality of product, just awesome, FedEx however is horrible , worst experience ever through there pa... See more

I’m delighted with my ancient Viking Compass Pendant and necklace. The shipping was ultra fast. Great experience. I’d order from them again.

I have never received the item which I ordered and paid for! Edited 1/27/26 This finally arrived with assistance from Factory Direct. Thank you, The clasp on the earring was loose and one fel... See more

I’m very satisfied with this merchandise. The quality is better than expected and it matches the description perfectly. It arrived on time and was well packaged.

Necklace came in a beautiful box. Well packaged for shipping. Delivery was fast, necklace is beautiful! Saved seller for future purchases.

I bought the Elvis TCB charm and necklace. The item is advertised as UNISEX. The charm is fine however there is NO way that the chain is for men. The chain is so thin that I cannot wear the neckla... See more

I ordered a couple of sterling silver hoop earrings, those look nice although thin, my concern is the locking mechanism feels very fragile and difficult to operate, it’s up to be seen if those last, I... See more

Amazing earrings! Love them. Quality is excellent. No irritant, put them in and havent taken them out! Fast shipping and Fed Ex at that.

Expediency of receipt of the item. Ease of ordering. Extremely good quality of the item which was better than I had expected. A pleasant experience.

The piece I ordered is beautiful and well made. The pendant came in a lovely box. The package was securely rapped. And shipping didn't take long at all. Im very satisfied.

The item better than advertised ( that’s what I noticed in reviews when I ordered) and can’t agree more! Very happy with my purchase! Fast delivery too

No proof of delivery The response does not show proof of delivery ! FedEx takes a picture where is mine ?

Communication Skills were On Point Cuh! Great Customer Service On NH! My Wife loves tha Ring Cuh!

Found what I was looking for at a decent price. Easy ordering, after being vertified. Fast shipping.

This beautiful item made my daughter’s Christmas morning. Thank you! Will definitely buy again Andy

It is beautiful and my son likes it but I thought it was bigger, according to the photo of the man wearing it. I do suggest posting a more accurate photo.