Do not order here / Niet hier bestellen I had a very disappointing experience with Ferwer. I waited almost a month for my order, and during that entire time none of my messages were answered. The... See more
Company replied
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See what reviewers are saying
There was a small mistake in my order. So i contacted customer service. I got a reply within two hours offering multiple solutions. I had a few questions about this and from that moment on communic... See more
Company replied
As always fast delivery. I have bought h2o2 from Ferwer a few times. Never any problems. Shipping with GLS to my doorstep. I will continue to buy from Ferwer. Highly recommended
Company replied
As most reviews with a one star rating, the problems with this company lie with their delivery time expectations and parcel tracking. The delivery is extremely slow and after 5 days of ordering, my or... See more
Company replied
Company details
- Cosmetics shop
- Beauty supply store
- Cosmetic Products Manufacturer
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Perfume store
Written by the company
Ferwer is a modern e-shop specializing in natural cosmetics, eco-friendly cleaning products, natural hair and body care, and household accessories. We offer a wide range of products from trusted brands focused on sustainability and environmental friendliness. Our selection includes natural shampoos, eco laundry detergents, plastic-free products, vegan cosmetics, and many other items that help reduce the environmental impact of everyday life. Ferwer was founded in 2014 and has since built a strong position in the eco-friendly product market. We continuously expand our range and respond to new trends and customer needs. Currently, we deliver to more than 20 countries across Europe, including Germany, Austria, Slovakia, Hungary, Italy, Spain, and other nations. Our goal is to provide not only high-quality products but also excellent customer service and fair conditions. We are committed to transparency, sustainability, and long-term customer satisfaction. Ferwer is not just a store but a community of people who care about the future of our planet. With us, everyone can easily choose a more sustainable path and contribute to a healthier lifestyle.
Contact info
Bartoskova 4, 14000, Prague, Czech Republic
- [email protected]
- ferwer.es
3.1
Average
128 reviews
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a purchase on December 25
I made a purchase on December 25, 2025, with a commitment to ship within 5 days. As of January 5, 2026, the status of my order had not been updated. After filing a complaint, the order status changed to: Shipped To, however, when tracking the shipment on MRW, it shows: Pending Collection, and this has been the case since January 5, 2026. A terrible experience with this supplier, Ferwer.
Perante a resposta e a entrega do pedido estou reavaliando minha nota.
24 December 2025
Unprompted review
Reply from Ferwer
Dear customer,
thank you for your message and we sincerely apologize for the inconvenience you have experienced.
We would like to clarify that the email address provided with your order appears to be incorrect or incomplete (it was entered in the form j*******[email protected]**), which unfortunately makes it undeliverable. Because of this, we were unable to reach you earlier with updates regarding your order and shipment.
Regarding the shipment status: the “Pending Collection” status at MRW indicates that the parcel is prepared and awaiting pickup by the carrier. This status can sometimes take longer to update, especially after the holiday period, and does not mean that the shipment has been lost or cancelled.
We are now actively checking the shipment with the carrier and will provide you with an update as soon as possible. Please feel free to contact us directly with a correct email address so we can keep you informed without delay.
Once again, we apologize for the inconvenience and thank you for your patience.
Kind regards,
Ferwer Customer Support
Do not order here / Niet hier bestellen
Do not order here / Niet hier bestellen
I had a very disappointing experience with Ferwer. I waited almost a month for my order, and during that entire time none of my messages were answered. There is no reachable phone number, and communication was practically impossible. When the package finally arrived, the box was damaged and the perfume bottle inside was completely empty. I sent several emails in different languages and still received no response. Based on my experience, I strongly advise others not to order here.
Ik heb een zeer teleurstellende ervaring met Ferwer gehad. Ik heb bijna een maand op mijn bestelling gewacht en gedurende die hele periode kreeg ik geen antwoord op mijn berichten. Er is geen bereikbaar telefoonnummer en communicatie was vrijwel onmogelijk. Toen het pakket eindelijk aankwam, was de doos beschadigd en het parfumflesje binnenin volledig leeg. Ik heb meerdere e-mails in verschillende talen gestuurd en nog steeds geen reactie ontvangen. Op basis van mijn ervaring raad ik anderen sterk af om hier te bestellen.
2 January 2026
Unprompted review
Reply from Ferwer
Dear customer,
we are very sorry to hear about your experience and sincerely apologize for the inconvenience you described. This is certainly not the standard of service we aim to provide.
Long delivery times and difficulties in communication are not acceptable to us, and we understand your frustration. We are especially concerned about the condition of the package upon arrival. A damaged parcel and an empty perfume bottle are not acceptable, and we would like to resolve this matter properly.
We kindly ask you to contact our customer support via our official contact form and include your order number, so we can investigate the case with the carrier and offer an appropriate solution, such as a replacement or a refund.
Thank you for bringing this to our attention. We truly regret your experience and would appreciate the opportunity to make this right.
Kind regards,
Ferwer Customer Support
Slow delivery times
As most reviews with a one star rating, the problems with this company lie with their delivery time expectations and parcel tracking. The delivery is extremely slow and after 5 days of ordering, my order is yet to be dispatched. Additionally their customer service is only via email and while they respond promptly, they still cannot provide any answers on the expected timeframe. Would not recommend ordering from this company to anyone
1 December 2025
Unprompted review
Reply from Ferwer
Dear customer,
we are sorry to read about your experience and understand your frustration regarding the delivery time and the lack of clear information about dispatch. This is not the experience we want our customers to have.
Delays in dispatch and uncertainty around delivery timeframes are not acceptable, and we acknowledge that this can be disappointing, especially when expectations are not met. While our customer support aims to respond promptly, we regret that we were unable to provide you with a clear timeline in your case.
We appreciate your feedback, as it helps us identify areas where we need to improve, particularly in logistics communication and delivery transparency. We truly regret that your experience led you to feel this way.
Kind regards,
Ferwer Customer Support
There was a small mistake in my order
There was a small mistake in my order. So i contacted customer service. I got a reply within two hours offering multiple solutions.
I had a few questions about this and from that moment on communication and actions were very swift.
Everything settled the same day.
Because this was a present it helped me a lot, because i was still able to give it in time.
21 November 2025
Unprompted review
Reply from Ferwer
Dear customer,
thank you very much for taking the time to share your experience. We are pleased to hear that our customer service was able to respond quickly and offer solutions that helped resolve the situation the same day.
We understand how important timely delivery is, especially when an order is intended as a gift, and we are glad we could assist you in receiving it on time. Your feedback is greatly appreciated and motivates our team to continue providing responsive and reliable support.
Thank you for your trust, and we hope to welcome you again soon.
Kind regards,
Ferwer Customer Support
It has been 3 weeks that I am waiting…
It has been 3 weeks that I am waiting for my order, I get no news, no update and the logistic company now says there is no tracking available anymore for my package. Was this a scam?
7 September 2025
Unprompted review
Reply from Ferwer
Hello,
we’re truly sorry for the long delay with your order. 🙏
Your parcel was shipped correctly from our warehouse, but it appears that the carrier has encountered an issue with tracking.
Please contact us at [email protected]
with your order number, and our team will reach out directly to the logistics company to locate or resend your package if necessary.
We guarantee that this is not a scam, and we’ll make sure you either receive your order or get a full refund.
— The Ferwer team
Fast delivery as agreed and problem solved with a good solution
Fast delivery as agreed. Unfortunately, I thought I had ordered two 180 ml bottles of Aqua di Parma, but when I checked the confirmation later and received the order, it turned out to be two 100 ml bottles. Ridiculously more expensive per ml.
I reported my problem, but all I got in response was the invoice. Nothing else. I didn't think that was very fair.
Following Ferwer's response via this medium, my problem was neatly resolved through personal contact. Thank you.
11 September 2025
Unprompted review
Reply from Ferwer
Hello,
thank you for your feedback. We’re happy that the delivery was fast, but we are very sorry for the misunderstanding with the product size. We always try to describe all items clearly on our website, but we understand that mistakes can happen and that this situation feels unfair to you.
Please contact us again at [email protected] with your order number – we will be glad to review the case and see how we can resolve it to your satisfaction.
Thank you for bringing this to our attention.
The Ferwer Team
Redirected
Delay on delivers and lack of info
It´s been days since I hear something from my package. There is lack on information about it and I dont even know if my order even exists. There is no way of hearing updates on it. (The tracking system is terrible). Unless you complain, you will not hear news. I´m looking forward a reply on the matter.
15 August 2025
Unprompted review
Reply from Ferwer
Hello,
thank you for your feedback. We are very sorry for the inconvenience you experienced with your order and the tracking system. Please contact our support at [email protected]
, and we will immediately check the status of your package and provide you with detailed information.
We appreciate your patience and will do our best to resolve this quickly.
Best regards,
Ferwer Team
Redirected
poor infor on the link to track parcel
The customer service is only by email snd although Ferwer never told estimated arrival date once I email their customer service, they were a bit more clear about my delivery day. At the end, all went absolutely fine despite this inicial lack of clarity. I Will use again
14 August 2025
Unprompted review
Reply from Ferwer
Hello,
thank you for sharing your feedback. We are sorry to hear about your experience with the delivery updates and communication. We understand how important it is to have clear information during the whole process. Please contact us at [email protected]
so we can check the details of your order and provide you with all the necessary information regarding your parcel and pickup point.
We will also use your comments to improve our communication and tracking system.
Best regards,
Ferwer Team
Reply from Ferwer
Thank you for your review and order! Ferwer
Everything was so good
Everything was so fast. And Produkt was just as it should be. Easy to drink. My daughter love it!
3 June 2025
Unprompted review
Reply from Ferwer
Thank you so much for your kind review! We are very happy that you were satisfied with our services and that your order arrived quickly and in perfect condition. We are delighted that your daughter likes the product as well. Your satisfaction is our biggest reward and we look forward to your next purchase!
Great
Delivery was on time, great prices - overall a very good experience.
9 May 2025
Unprompted review
Reply from Ferwer
Thank you very much for your positive feedback! We’re happy to hear that everything arrived on time and that you were satisfied with our prices. If you ever need anything else or have any suggestions, feel free to let us know.
Thank you for shopping with us!
The Ferwer Team
Reply from Ferwer
Thank you for your review!
We’re happy to hear you were satisfied with the speed and service. Looking forward to seeing you again at Ferwer. 🌿
Reply from Ferwer
Thank you so much! We're happy you found your favorite perfume at a great price. Enjoy it and see you again soon at Ferwer!
Highly recommended 👍
As always fast delivery. I have bought h2o2 from Ferwer a few times. Never any problems. Shipping with GLS to my doorstep. I will continue to buy from Ferwer. Highly recommended
30 April 2025
Unprompted review
Reply from Ferwer
Thank you so much for your continued trust and kind words! We're thrilled to hear that everything always goes smoothly with your orders and deliveries. We'll be happy to serve you again anytime — thank you for recommending Ferwer! 👍
Reply from Ferwer
Thank you for your review! We're glad everything went smoothly and quickly. Hope to see you again soon at Ferwer!
Reply from Ferwer
Thank you so much for your kind words! We're glad to hear the products met your expectations and that everything went quickly and smoothly. Hope to see you again soon at Ferwer!
Bad experience 😳
I ordered a bottle of Hugo Boss Magnetic. The packaging could have been better — the nylon cover of the perfume box was loose and had been reattached with glue. It was also obvious that some of the perfume had been used. This is really a shame and damages the reputation of the company.
6 May 2025
Unprompted review
Reply from Ferwer
We're very sorry to hear about your experience — this is absolutely not the standard we strive for at Ferwer. All our products should arrive sealed, unused, and in perfect condition. Please contact us directly with photos so we can investigate the issue and offer you a solution. We take this kind of feedback very seriously and want to make it right.
Additionally, you're welcome to return the product free of charge within 90 days — we'll cover the return shipping.
Delays in the delivery
I’ve received my order but many days after the purchase
10 May 2025
Unprompted review
Reply from Ferwer
Thank you for your feedback and we’re sorry to hear about the delay. We always aim to deliver as quickly as possible, and we apologize that this time it took longer than expected. We appreciate your patience and hope to serve you better next time.
Very good products!!
Very good products!!! Very good packaging...better than many other sites! I recommend
9 April 2025
Unprompted review
Reply from Ferwer
Thank you so much for your kind words! We're delighted that you’re happy with our products and packaging — we put a lot of care into both. Thank you for the recommendation, and we look forward to serving you again at Ferwer!
last order was perfect but this time…
last order was perfect but this time still not shipped after 8 days! had to raise a litigation with Paypal to get a tracking order which shows it's still not in transit!
the status is still in "preadvice"
10 May 2025
Unprompted review
Reply from Ferwer
Update - please check our email with package details - you can find there link to GLS, where you can see, that the package is in transit. Paypal does not show actual shipping data. You can also contact our support if you have any questions ;-)
We’re truly sorry for the inconvenience this time and appreciate your continued support. Please check your email — we sent you a shipping update on May 7th with details. According to the tracking, your order should arrive at the beginning of this week. If you have any further questions, feel free to reach out — we’re here to help.
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