Happy customer here 👌🌈
20 January 2026
Unprompted review
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4.6
Excellent
187 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Legit website
This website, trustworthy, good packaging, nice offers but takes a bit longer to ship. Overall, highly recommended.
18 December 2025
Unprompted review
Verified
Never got my refund - they took my money
I bought 2 creams (EUR 100 approx - 794,43 DKK) from the Japanese brand Shiseido. Flaconi confirmed the shipment of the order to Denmark on the 29 september 2025. Unfortunately I didn't manage to pick up the package and I wrote the company, that I needed my money back but intended to buy a new set as this was an accident. Flaconi confirmed to me that they had gotten the goods back on the 10th October 2025.
Despite several emails I never got the money and my bank is not investigating the matter. Flaconi said they had transferred the money to my account but the never provided any type of confirmation or even a date for the transfer.
This was a very very bad experience. I am very dissapointed with the company and with such terrible handeling of a case I will of course never buy anything from this company again. Usually, I get things at Deloox and maybe I will return to them.
Update on 16. december 2025: Flaconi now flagged this review - so they are keeping an eye on their reviews on Trustpilot. But as mentioned before, I never got my money back. What a bad company.
5 December 2025
Reply from flaconi Danmark
Hello Line,
We will be happy to review your case again.
However, as you have not provided us with an order number, please contact our customer service team again with your order number so that we can review the matter.
We apologise for any inconvenience caused.
Kind regards,
Your flaconi team
Ordered a DIY advent calender with…
Ordered a DIY advent calender with little bags and 24 gifts. I got the calender fast. When assembeling the calender by the end i found that there was only 23 gifts. They insisted i opened the entire 23 gifts to show what i got. Which would mean i could not reclose them afterwards. 4 times i tried to explain what was missing . 5 times i got the same response. I give up. Really disapointing. Feels like they are waiting for me to give up.
31 October 2025
Unprompted review
Reply from flaconi Danmark
Kære Louise,
Mange tak for din feedback.
Vi er meget kede af, at du har haft en sådan oplevelse.
Vi har straks refunderet forsendelsesomkostningerne og selvfølgelig også givet dig en rabat for den manglende vare, da vi ikke kan sende den efter. Beløbet vil blive tilbageført til din oprindelige betalingsmetode inden for kort tid.
Vi beklager meget de ulemper, du har haft.
Med venlig hilsen
dit flaconi-team
Just bought YSL libre intense 90ml and…
Just bought YSL libre intense 90ml and its definitely authentic. Nice packaging too. And amazing prices. Definitely my new perfume plug!
20 August 2025
Unprompted review
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