Freedom24 by Freedom Finance Europe Reviews 1,163

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the user-friendly platform, highlighting its clear information display and helpful tools for making investment decisions. Many feel secure using the platform, praising the responsive support and diverse investment options. The staff is generally considered professional and helpful, with some reviewers specifically thanking individual managers for their assistance in portfolio creation and guidance. People value the availability of in-person advice and the feeling of being more than just a number. The platform's comprehensive features, including technical analysis, market reviews, and educational resources, are also well-received. However, some users have reported difficulties understanding certain data displays and calculations within the platform. A few reviewers have expressed dissatisfaction with the customer service, describing it as slow, unhelpful, and sometimes evasive. Some customers reported issues with account verification, fund transfers, and platform accessibility. There are also complaints about discontinued features without prior notice and concerns about support quality, particularly for customers in specific regions.

Based on these reviews

Rated 4 out of 5 stars

Your portal is easy to use and information is displayed clearly. It is far easier to invest than any Italian bank that I use, so I rely more and more on Freedom24 also it is cheaper to compare with my... See more

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Rated 4 out of 5 stars

It’s a bit hard to understand the data that is displayed in the portfolio tab. The cash table that shows how much cash you have in Eur and USD, how much you can invest and take out - i don't understan... See more

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Rated 3 out of 5 stars

I don't like the fees for each transaction, we are not rich to invest in big volumes, come on be serious, you are losing customers. Sometimes the charts do not display the correct prices or spikes... See more

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Rated 3 out of 5 stars

Overall is pretty easy to invest using freedom24. I do consider though their fees to be quite high for the average day to day investor (not professional ones). Investors like me by small quantities an... See more

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Rated 5 out of 5 stars

I couldn’t figure out how to buy bonds on the platform and honestly expected a long back and forth with support. Instead, Nik from customer support replied very quickly, clearly explained where I... See more

Company replied

Rated 5 out of 5 stars

Nice EU broker with some unique features. Wide range of stocks, options and bonds in small lots. Low and transparent trading fees. Local office in Sofia and support in Bulgarian language is also an ad... See more

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Rated 5 out of 5 stars

What can I say? Great professional company. Low fees. Could be better, especially with lower values and small priced stocks. Never had an issue in 2,5 years. Whenever was a problem, it was immediatel... See more

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Rated 5 out of 5 stars

After one month of using the platform I feel comfortable doing my investments as I think is best. The platform's tools help me make my decisions more easily. The only thing I would like to see improve... See more

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Rated 3 out of 5 stars

It’s a good enough platform for beginners. However, some of its most attractive features, the D Account and the long term placements, have been discontinued without notice and no plan for alternatives... See more

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Rated 1 out of 5 stars

Am 12. Mai bekam ich folgende Meldung "we would like to inform you that the D-Accounts Swap Program will be discontinued, effective 12 May 2025." Am nächsten Tag wurde mein Dollarguthaben in Euro umge... See more

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Rated 1 out of 5 stars

Sunday morning prices went to negative. For 3 days now asian and european prices don't update. I hit take profit price and nothing sold. I am waiting 4 hours to manage this with technical support... See more

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Rated 5 out of 5 stars

My experience with this company was quite pleasant. I started to use Freedom 2 years ago, but wasn't an active user. But this year I decided to make some investment decisions. I got Yevhenii T... See more

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Rated 5 out of 5 stars

Customer from FF24 support does not end with the obvious. It only shows its world-class quality when it comes to really complicated issues, such as Gazprom shares and dividends for customers from West... See more

Company replied

Rated 5 out of 5 stars

The platform tries to be a "one-stop shop" and incorporate a lot of things besides the standard brokering services : it also has a tab for technical analysis , a tab with market reviews , and a news f... See more

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Rated 5 out of 5 stars

Great platform overall. Quite a few options to choose from, lots of investing ideas and even an academy that you can learn on. The only downside, although quite rear but I did experience one or 2... See more

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Rated 5 out of 5 stars

I've had a great experience with Freedom 24! The platform offers a wide selection of ETFs, making it easy to diversify my portfolio. One of the standout features is the access to IPOs, which isn’t som... See more

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Rated 5 out of 5 stars

I'd like to thank my consultant for his patience. He helped me navigate the nuances of a complex stock option strategy that I wanted to implement. Even with my 10 years of investing experience, there... See more

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Rated 1 out of 5 stars

The companies customer support is so bad that I have not found another worst broker than this. No chat option, no call receiving, no email replies after another request. long delay to response while... See more

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Rated 2 out of 5 stars

Many things annoying - technical problems off the app, support do not came back with the answer they promised, still can’t buy some european ETF and ETP, while support says some technical problems, no... See more

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Rated 1 out of 5 stars

They have blocked my account with no particular reason, asked to provide income proof and explanation which i submitted 3 weeks ago. In second week of waiting they asked to submit all of it once again... See more

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Rated 1 out of 5 stars

Using this platform only 10 days, 5 days ago began small technical problems, yesterday ( sunday morning) opened my account and saw 0 euros there, all stocks were 100% minus. I am new in stocks and I h... See more

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Rated 2 out of 5 stars

Just opened the account. I tried to transfer some money and they are in limbo. Other online institutions like wise, or banks like bunq it is instant. I wanted to earn interest in EUR it is unclea... See more

Company replied

Rated 2 out of 5 stars

I joined Freedom24 because they advertise “free shares” via referrals. I referred someone who deposited around €450, expecting to claim a meaningful stock. What I got? A stock worth €5. That’s not... See more

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Rated 1 out of 5 stars

ATTENTION Freedom24: it may take up to 3 working days before a withdrawal is executed. In addition, a flat fee of 6.40 euros is charged for every single withdrawal, even the smallest one. As a... See more

Company replied

Rated 1 out of 5 stars

Freedom`s trading platform was not accessible for several days, which kind of defeats the purpose of using an online broker. Rather than proactively informing clients about this situation they seem to... See more

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Rated 2 out of 5 stars

My first interaction with them was a disappointment. Their system allowed me to buy an ETF in EUR although this was only traded in USD. I realized that after receiving an email in very bad English. I... See more

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Rated 1 out of 5 stars

I have been a 'customer' of Freedom24 for months now and to this day I am unable to trade or withdraw my money. Freedom24 is in fact holding me hostage. I am asked to submit (previously submit... See more

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Rated 1 out of 5 stars

Avoid like the plague. For starters try and find a contact email for them? None. You need to be logged into your account with a secure session in order to contact 'support' which means if you are... See more

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Rated 1 out of 5 stars

I've been trying to get support from Freedom24 for over two months now regarding an erroneous tax report that still hasn’t been corrected. I initially contacted their support team via ticket... See more

Rated 1 out of 5 stars

The mobile app and web app are both poorly designed and extremely frustrating to use. I keep receiving commercials and so-called “amazing offers” through push notifications — and there is no wa... See more

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Rated 4 out of 5 stars

very good and certainly a platform with direct AND telephone service. the only objective thing I have to note in the negatives are the high fees both in withdrawals (7 euros is a lot to withdraw a sm... See more

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Rated 5 out of 5 stars

I just opened my Freedom24 account and immediately got a message in chat. Not an ad - just checking if everything worked fine. That kind of attention tells you you’re not just another number here.

Company replied

Rated 1 out of 5 stars

Several technical problems. I do mog get the security codes fto pursue my transactions. They told me they fixed it bug then the codes come after 17-20 minutes and when I enter them it says wrong... See more

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Rated 4 out of 5 stars

I am very satisfied with Feedom 24. The only thing is that if there is an error or problem, customers should also report it. When I entered the portfolio on the weekend of 16.02.2025, my account ha... See more

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Rated 2 out of 5 stars

Some of American ETFs which should be avaible in EU are not, you will find it out when you want to by it after you transfer the money to freedom and lost some on fee. No information before you try to... See more

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Rated 5 out of 5 stars

I've been trading put options for 5 years now, and the Freedom24 platform provides the best tools for this. Their consultants are quick to respond to questions, even on complex strategies.

Company replied

Rated 1 out of 5 stars

Very Bad Customer Service I was trying to withdraw money and I couldn't so they told me to deposit 1 euro so I did and when I try to withdraw again nothing... The customer service reply like you are... See more

Company replied

Rated 5 out of 5 stars

I had some trouble at first with options. But my manager explained everything clearly. No pressure, no sales pitch — just real help. Now I’m testing strategies on my own and feeling confident. That ki... See more

Company replied

Rated 1 out of 5 stars

One of the most non-transparent and misleading platforms I’ve ever dealt with – they charge huge hidden fees without warning and automatically apply an unfavorable pricing plan with no option to choos... See more

Company replied


Company details

  1. Investment company
  2. Finance broker
  3. Financial Institution
  4. Investment service
  5. Non-bank financial service
  6. Stock broker

About Freedom24 by Freedom Finance Europe

Written by the company

What is Freedom Finance Europe?

We are an international online stockbroker Freedom Finance Europe Ltd, known under the Freedom24 brand. We provide clients from the European Union with everything they need for successful investments — direct access to the world's largest stock exchanges, professional securities analytics, convenient trading applications and responsive customer support in your language.


European part of global business

Freedom Finance Europe is a subsidiary of the international investment group Freedom Holding Corp headquartered in Kazakhstan and USA. The holding's shares are traded on the Nasdaq stock exchange, and its activities are regulated by the US Securities and Exchange Commission (SEC).


Around the Globe

Official representative offices and agents of the company are located in Germany, Netherlands, Belgium, Austria, Italy, France, Spain, Greece, Poland, Bulgaria and Cyprus. We are trusted by hundreds of thousands of clients from EU countries and beyond, who make daily transactions with securities.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Great app for new investors

Great app for new investors, very easy to navigate. And most important they have existing customer supports. I had some questions and guys helped me immediately.

12 February 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 1 out of 5 stars

I HAVE LOOSE MONEY

I HAVE LOOSE MONEY . The system to use F24 is really rubbish .Futhermore , the advices and the people with i have ask help , didn't give me some good issues.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

No pressure, just work

You notice the lack of pressure right away. If I have questions, I contact support. If not, I just work without distractions.

9 February 2026
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 4 out of 5 stars

Your portal is easy to use and…

Your portal is easy to use and information is displayed clearly. It is far easier to invest than any Italian bank that I use, so I rely more and more on Freedom24 also it is cheaper to compare with my bank. Thank you.

7 February 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

I couldn’t figure out how to buy bonds…

I couldn’t figure out how to buy bonds on the platform and honestly expected a long back and forth with support. Instead, Nik from customer support replied very quickly, clearly explained where I was going wrong, and guided me step by step until everything worked.

What stood out is that he didn’t just send a generic answer – he actually took the time to understand my issue and went the extra mile to make sure I was set up properly. Fast, competent, and genuinely helpful support like this is rare.

Came here specifically to say thanks to Nik for the excellent and swift support.

4 February 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Professional, Responsive, and Reliable Support

My experience with Freedom24’s customer service has been exceptional. The team is consistently responsive, knowledgeable, and genuinely dedicated to supporting their clients. Each time I reached out, they provided clear and accurate guidance, timely responses, and a courteous, professional demeanor that made every interaction smooth and efficient. It is rare to encounter a support team that combines such technical expertise with a personable, customer‑focused approach, but Freedom24 truly excels in this regard. I highly recommend their services.

3 February 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 1 out of 5 stars

I can't access my account, no access to support

I can't access my account, for some reason I was disconnected, and in spite of having a register of my credentials I can't access it. Impossible to restore password or get access to support. This is horrible...

23 January 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear client,

We are truly sorry for the inconvenience you have experienced.
You can contact us at info@freedomfinance.eu and our colleagues will assist you to retrieve your credentials.

We will consider your feedback to improve our services.

At your disposal for anything further.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

Excellent personal service and support

Excellent personal service and support. I would especially like to thank Mikhail Petrov – always professional, responsive, and genuinely helpful.

The online platform itself works reliably. Personally, I sometimes find certain features less intuitive to locate, such as tax statements or the exact workflow for payments and transfers. I cannot judge whether this is a general issue or simply related to my own usage, but clearer guidance and automatic email notifications when tax documents become available would further enhance the user experience.

Overall, a very solid broker with outstanding human support and a strong service culture.

25 August 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.
Your Freedom24 team.

Rated 5 out of 5 stars

Best support

Fast , reliable and accurate tech support and if sometimes an international employees answers with a language barrier it’s solved fast at local working hours.

But not as all the others that use KI bot for basically everything in support

15 January 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Excellent Support from Pyotr T. - Professional and Helpful!

I had some technical issues with my account updates and trading restrictions, but the support team, especially Pyotr T., was extremely helpful. He stayed on top of my case, followed up via ticket, and made sure all my concerns were addressed professionally. While there are some technical areas for improvement, the human support is top-notch. Highly recommended for their customer service.

13 January 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 2 out of 5 stars

I have to pay for their technical errors

My first interaction with them was a disappointment. Their system allowed me to buy an ETF in EUR although this was only traded in USD. I realized that after receiving an email in very bad English. I contacted their support and they did not know exactly what had happened or what should I do. After a day they told me that I could sell the ETF and accept any loses because the price had changed and they would only reimburse me for any expenses. Selling the ETF cannot be done from the usual UI and I have to fill a form (no idea how). Very bad customer support.

8 January 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear Sonia,

Thank you for the review.

First of all, we apologize for the technical issue caused with the order execution in different stock exchange. We acknowledged the error and immediately fixed it.
The notification you received informed you about the incident and the fees refund (in case you would like to sell) due to the inconvenience caused.
Please be informed that instrument both in EUR and USD has similar market movement which didn't cause you any additional loss, while you had no loss from currency exchange as you eventually traded it EUR.

If you would like further clarifications, please contact our Support department, we would be more than happy to assist you.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

the best and easiest platform ever

the best and easiest platform ever! easy to buy easy to sell. Straightforward!!

2 January 2026
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.
Your Freedom24 team.

Rated 1 out of 5 stars

Unfortunately below expectations

Unfortunately below expectations, I do not recommend it as a platform, the reasons are as follows.
1. Many times the platform is not synchronized with the normal share price that is on the stock exchange, so if you go to buy and you do not notice that it has not been synchronized, you buy whatever it is, and you also sell at whatever price it is.
2. There are cancellations of share purchases for no reason (a rarer phenomenon, but it does happen). You have bought some shares and after a day or two you get canceled (this happened to me too.)
3. Last and the best EVER, I bought some shares that were share rights at a much cheaper price than the current price and while the shares were placed in my account, the average money per share in their total did not come out lower than it should have. I mentioned it to them and the next day they changed it for me and fixed the average.
In the end they always have to say sorry you are right and due to workload or some issues on the platform these things happen and it is good for you to check them and tell us!!! MERCY WE INVEST MONEY HERE NOT CANDIES.
Shame and I will also take legal action.

30 December 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear client,

Thank you for your review.

Please be informed that all orders are executed according to their market price. In order to avoid any mistake (in case of technical issue for example) we strongly encourage you to prefer limit orders.

As regards the additional incidents you report, we will investigate the cases further and we guarantee you that will do our best to improve our services.

We remain at your disposal for anything further.

Best regards,
Freedom24 team

Rated 1 out of 5 stars

Allegations of deceptive practices

This platform engages in deceptive and potentially fraudulent practices, including undisclosed fees and automatic enrollment into an unfavorable pricing plan without consent or opt-out. Support and management failed to provide explanations, and after I stated my intent to report these violations, my order history was deleted, suggesting an attempt to conceal transaction records.

18 December 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Thank you for your comment.

Please note that all information regarding pricing, fees, and service plans is published openly and transparently on our website and is available to all clients at any time. We strongly encourage clients to familiarize themselves with the applicable service plan and price list prior to commencing any trading activities.
If you have specific examples or questions (including relevant dates, instruments, or transactions), we invite you to contact us directly. We will be pleased to review the matter in detail and provide a clear and comprehensive explanation.

Sincerely,
Freedom24 team.

Rated 2 out of 5 stars

new account

Just opened the account. I tried to transfer some money and they are in limbo. Other online institutions like wise, or banks like bunq it is instant.
I wanted to earn interest in EUR it is unclear how much the interest will be i only get the option for USD at the moment.
The desktop version is very clanky.
Customer service, less than competent seems a bit bothered to talk to a new customer and i cannot evaluate them like in other banks.
first impressions are bad

19 December 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear client,

We appreciate you sharing your experience.

Please be informed that bank transfers may need up to 3 business days to be deposited due to Regulatory procedures.

Additionally, D-account Securities Swap is not available for retail clients. For more information we strongly encourage you to contact our Support department.

We're sorry to hear about the customer service interaction. We'll investigate these issues to improve our services. Thanks for your feedback.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

Customer from F24 support does not end…

Customer from FF24 support does not end with the obvious. It only shows its world-class quality when it comes to really complicated issues, such as Gazprom shares and dividends for customers from Western Europe.

15 December 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.
Your Freedom24 team.

Rated 1 out of 5 stars

My experience with Freedom Finance…

My experience with Freedom Finance Europe / Cyprus/ was deeply concerning and raised serious questions about internal transparency.

Over several years as a client, I submitted six formal complaints. Most of them were related to the company’s refusal to provide the basic information needed to confirm whether their margin liquidations were carried out correctly.
Only one complaint was properly resolved — the company eventually restored a $1.5M position, resulting in more than $200,000 in compensation.
The remaining five complaints received no meaningful response.

After repeatedly requesting updates, I suddenly received a notice that my account would be terminated.

What shocked me most was what I discovered afterward:
the person acting as my personal manager and the person who signed the termination notice share the same last name.
These are different individuals, but at no point during my years as a client was this relationship or potential conflict of interest ever disclosed to me.

For a regulated financial institution, this lack of transparency is extremely unsettling.
Combined with the refusal to provide requested documentation and the inconsistent handling of complaints, this experience left me with serious doubts about the company’s internal controls.

Based on my experience, I strongly recommend approaching this service with extreme caution.

4 December 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear Ivan. Thanks for your message.

It seems we have not had the honor to engage yet. For us as EU wide registered and regulated firm it is standard procedure to manage risks (margin) according to regulation and manage our relationships with our client base diligently in line with regulation as well on a daily basis. Your scenario described is not something i've seen in the local business or abroad so i would like to understand this. The NL office was only recently launched and anyone of the highly qualified team in NL as potential 'manager' is only on it's way 2-3 months max at the local Freedom24 NL office in 2025. Please reach out to us via tickets in the app which are always answered within 20 minutes or via the NL mail address netherlands@freedomfinance.eu. We always gladly assist and help you connect with the right persons elsewhere in the firm if needed.

Success in the markets and looking forward to engage. Team Freedom24 the Netherlands.

Rated 1 out of 5 stars

They have blocked my account with no…

They have blocked my account with no particular reason, asked to provide income proof and explanation which i submitted 3 weeks ago. In second week of waiting they asked to submit all of it once again.They keep saying that it’s all in review.. All communication is via what’s app chat where they reply like robots. Be aware that your account and your money can be frozen like this without any fixed release date.

6 November 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear client,

Thank you for sharing your feedback. We understand how inconvenient it can be when an account remains under review. At Freedom24, we are require to complete all regulatory verification steps (KYC/AML) before we can fully active or unblock an account, and sometimes additional documents are needed to meet those standards.
Please reach out to our support team with your registered email, and we will gladly check the status of your verification and assist you as quickly as possible.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

Very helpful and fast response.

Very helpful and fast response.

21 November 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.
Your Freedom24 team.

Rated 1 out of 5 stars

No contact possible as a non customer

I tried to contact Freedom24 as a non customer, but I can't find anywhere a possibility to contact them via e-mail, phone number or chat. The only possibility is to open an account and contact them via the app or via the website.

10 November 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Thanks for your feedback. As part of our strategy to allocate resources wisely and efficiently for valuable (demo) prospects and clients without deterioration of available service, we have phased out general phone and e-mail while staying fully available. This also counts for our local Amsterdam office. Complimentary to our FAQ's, we cater full in app service with chat, tickets and lesser degree calls, for (demo) prospect, clients and other queries related potentially to our clients. For partners and regulators we have dedicated e-mail addresses available to them as usually established through the business channels. Solely for legal issues, we advise netherlands@freedomfinance.eu .

Success in the markets, Team Freedom24

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