Fresh Car Reviews 3,079

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high standard of service, often describing the staff as friendly, professional, and hardworking. Consumers highlight the quality of the work, noting that the products used are effective in achieving outstanding results. People also appreciate the convenience and efficiency of the booking process. The general consensus is that the company delivers exceptional results, with many reviewers stating that their cars look brand new after the service. Consumers frequently mention the attention to detail and thoroughness of the valeters, who go above and beyond to ensure customer satisfaction. Reviewers highly recommend the company for its reliable and top-notch service.

Based on these reviews

Rated 5 out of 5 stars

Stephen who completed the valet was both highly motivated and hard working. He was also friendly and positive about his work. He was very detailed and thorough in his approach. The entire experience... See more

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Rated 5 out of 5 stars

Used Simon and Connor today Emsworth area My car was an absolute state I will admit dog hairs dirt wheels were awful but they spent 4 hrs doing my car (only a seat mii so not big)and they brought i... See more

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Rated 5 out of 5 stars

I contacted David Clarke through Fresh Car as he had previously done an amazing job on a bumper scuff to my car and I now needed a repair to my daughter’s van. The repair to the van was much more in... See more

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Rated 5 out of 5 stars

Absolutely fantastic valet , my car hadn’t moved since September and there had been a leak , so there was mold growing on mold everywhere, but they steam cleaned,sterilised , washed and the leather s... See more

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Rated 5 out of 5 stars

LS Joe is amazing! I would highly recommend to anyone who is thinking of getting a valet. He arrived punctually, confirmed the level of clean and got to work instantly. Our car was a filthy, muddy,... See more

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Rated 5 out of 5 stars

We booked a full valet service. A really good clean inside and out - we couldn't have asked for a better outcome. Jefin was great - polite, knowledgeable and professional. We will definitely use again... See more

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Rated 5 out of 5 stars

Excellant valet service. Car looks brand new, inside and out. Interior is no longer shiny/slick looking, leather seats returned to a natural look and the dashboard has a lovely matte finish. Exteri... See more

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Rated 5 out of 5 stars

I highly recommend Fresh Car Valeting. Their pricing is very competitive; I received quotes that were more than double from other providers. My car is nearing the end of its finance agreement a... See more

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Rated 5 out of 5 stars

Simon and Connor did a fab job cleaning our somewhat grubby family car interior. They arrived on time, were friendly and professional and went over and above the call of duty - clearly know their stuf... See more

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Rated 1 out of 5 stars

Tried this company multiple times first time prefect no complaints excellent cleaner. second time the cleaner just did an exterior wash half the car was missed still charged full amount. This last tim... See more

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Rated 5 out of 5 stars

I had my car detailed by Shaun and I couldn’t be happier with the results! He did an absolutely amazing job — every corner of the car is spotless, the exterior is shining like new, and the inside feel... See more

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Rated 5 out of 5 stars

I recently had a Full Interior and Exterior Valet from Fresh Car Valeting, carried out by Karl, and I could not be more impressed. Karl was punctual, smartly presented, polite, and clearly took pride... See more

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Rated 5 out of 5 stars

Lee was right on time, friendly, professional, and did a really incredible job! My car had not been cleaned for years and was pretty bad inside - lots of dog hair, sand/dirt and marks on the seat. I... See more

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Rated 5 out of 5 stars

Amazing Service – So Lovely and Thorough! I had my car cleaned today and I couldn’t be happier with the service. The man who did the job was so lovely – polite, friendly, and genuinely cared about... See more

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Rated 5 out of 5 stars

I was struggling to find an affordable price to fix my bumper and my alloys I came across Luke’s page on Google and I am extremely happy with the service I have received. He updated me throughout the... See more

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Rated 5 out of 5 stars

We had our valet with Shaun, the communication leading upto the valet was excellent. The car had mold and tar spots all over the car and mold all around the rubber seals, the car genuinely look... See more

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Rated 5 out of 5 stars

Yasser & Waqar did an excellent job on a cold February afternoon. They phoned prior to arrival letting me know their ETA. Their high standards, attention to detail, and thoroughness was particularly... See more

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Rated 5 out of 5 stars

Recently bought a used car that hadn't been properly valeted. Decided to give this company a go and see what the full interior deep clean would be like. Shaun came out and did an outstanding job with... See more

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Rated 5 out of 5 stars

From the start was a good experience. Website clear and concise detailing the procedure for my car clean. Decided on a mini valet and dog hair clean plus windscreen washer refill. The valeter IAN... See more

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Rated 5 out of 5 stars

As always, an absolute joy to work with Fresh Car - go an appointment quickly, and my regular Valet Expert, Mo Hasham, was here early and did a professional, top quality job on my valet! Worth every p... See more

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Rated 1 out of 5 stars

Had the full car valet during which polish was mistakenly put on two parts of the blue soft top hood dying it white plus an interior cleaner was used that reacted with the plastic and its gone all bub... See more

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Rated 1 out of 5 stars

Very unprofessional experience. They changed the booking time twice, then cancelled altogether at the last minute. Payment was taken in full before any work was done, and now I’m being told to wait... See more

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Rated 1 out of 5 stars

Prepaid and ghosted, valet never turned up and tried to phone but goes straight to voicemail. Tried to call the head office and after multiple attempts got through to someone who said they’d find out... See more

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Rated 1 out of 5 stars

Paid £176 for what was meant to be a 4 hour detail! Kid only took 2 hours so didn’t do half the stuff it said in the description! Not worth the money, wouldn’t use again! Next time I would use someone... See more

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Rated 5 out of 5 stars

What can I say but an excellent option for anyone who needs the convenience and expertise of a valeting service on your door step. I thank Danny for his expertise and for making the effort to arrange... See more

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Rated 1 out of 5 stars

Do not use this company they are bandits.They charge you for the full works then don’t do everything and call you a liar when you complain It is pot luck as it is a group of franchises with no c... See more

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Rated 5 out of 5 stars

Greg came out to my wee car about 30 minutes after contact. After looking at the wee bumper chips and giving me a very reasonable price, he did the job there and then. Car is back to looking lovely... See more

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Rated 5 out of 5 stars

First time using Fresh Car. App was simple to use and straight forward. Jonathan Pugh was my detailer. Turned up on time and done an amazing full detail on my Aston. Inside and outside was spotless.... See more

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Rated 5 out of 5 stars

We had Pabel attend again today to do a full valet, plus satiation of seats after our daughter vomited in the car late last time. Pabel excellent attention to detail is fantastic, highly recommend

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Rated 1 out of 5 stars

PLEASE DONT USE THE BRENTRY FRANCHISE owner has a very aggressive attitude. not sure why Fresh have allowed this person to represent them. I believe he might work from a unit on Two Mile Road, said... See more

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Rated 5 out of 5 stars

Danny came to do an interior valet on my car in lincoln. He arrived well on time and was very friendly and did a superb job inside my car, especially on some stained seats! Good price, perfect quality... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. From the admin side to the repairs. Jamie was extremely helpful. Moura carried out the repairs, he was so friendly and professional and did the most... See more

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Rated 5 out of 5 stars

Luke (from FreshCar) had a bad start to his appointment. He was stuck on the motorway (with phone screenshot to prove it) for the first 25 minutes of the appointment, which was of course absolutely no... See more

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Rated 5 out of 5 stars

Absolutely incredible service from Simon and Connor! I didn't think it was possible, but they've made my older car look and smell brand new again, just like it came from the showroom. They worked tire... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’ve had my vehicle’s paintwork repaired on two separate occasions, once by Ryan and once by John, and both times the results were outstanding. The quality of their work is incredible, and... See more

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Rated 3 out of 5 stars

The chap that attended was polite and wanted to do a good job, but overall not the best quality. £165.00 for what turned out to be 2.5 hours work, you would get similar quality for £70/80 at a local c... See more

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Rated 5 out of 5 stars

I was very pleased with the service. David contacted me before hand and I was able to check a few details before he arrived. I was worried about mess as the car was under a car port but I would t have... See more

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Rated 5 out of 5 stars

Booked a mini valet, but a bit concerned that might mean a rushed surface clean but Safet did a brilliant job - he was early, worked hard, was very courteous, and left my grubby, messy car looking jus... See more

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Rated 4 out of 5 stars

I booked Freshcar for some minor bodywork in early December. The appointment was cancelled by text at less than two hours notice at 7am, which was extremely inconvenient as I had taken the day off... See more

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Rated 1 out of 5 stars

I booked and paid £165 for their Signature Valet service, which promises “to return your car to showroom condition” and allocates four hours for the job. My booking was handled by a guy calle... See more

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Rated 5 out of 5 stars

Lam was on time, incredibly polite and did the most thorough job. My car, despite being over 10 years old, actually looks brand new. He picked up on some minor issues with the tire pressure and oil fo... See more

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Rated 5 out of 5 stars

Had my car valeted by Simon and Conor .I can’t praise them enough what a fantastic job they did.Turned up early and were professional and polite.wish I could post before and after pictures on here a... See more

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Rated 1 out of 5 stars

On January 2025 I contacted Fresh Car company for a scratch made by a funny guy on my car's driver door. After receiving a quote I decided to go for it, the same month on 30th January 2025 Mike came a... See more

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Rated 5 out of 5 stars

I live in the middle of nowhere and the valet arrived and was a super-nice chap who spent laborious hours in the freezing cold buffing up my car to brand-new. Would absolutely recommend and am plannin... See more

Company replied


Company details

  1. Car service

Written by the company

Fresh Car are a mobile car care service operating UK wide through a network of friendly and professional franchises. We offer Mobile Car Valeting and Mobile SMART Repair services directly to you at home or work. Our mobile car valeting service offers a range of products from basic valeting up to showroom standard detailing and end of lease repairs. Our SMART Repair services provide minor car body repairs such as bumper scuff repairs, paintwork repairs, minor alloy wheel refurbishment, and minor dent repairs in a matter of hours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Greg came out to my wee car about 30…

Greg came out to my wee car about 30 minutes after contact. After looking at the wee bumper chips and giving me a very reasonable price, he did the job there and then. Car is back to looking lovely without the horrible ugly bumper chips. Will definitely use again if needed. 5 stars

10 February 2026
Unprompted review
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Reply from Fresh Car

Hello Carrie,

We’re delighted to hear that Greg was able to attend so quickly and get the work done there and then.

It’s great to know the bumper chips are sorted and your car is back to looking lovely again.

Thank you for your recommendation, and we’ll be more than happy to help again if needed in the future.

Rated 1 out of 5 stars

Cancelled by text less than 30 mins before!!

Contractor text me (not even a phone call!) at 8.26am saying he cannot come for the 9am appointment. Apparently the booking system has been down - having got an email reminder the day before, this is clearly a lie. Didn't even get an apology. AVOID.

10 February 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Katie,

Thank you for sharing your experience. We’re very sorry for the late cancellation and for the fact that this was communicated by text rather than a phone call, we understand how frustrating that must have been, especially so close to your scheduled appointment.

The message you received would have come directly from the local franchise you were booked with, but that doesn’t change the impact this had on your day, and we apologise for that. This isn’t the level of service we expect, and we’ll be addressing the situation with the franchise to ensure better communication and notice in future. Apologies for any inconvenience.

Rated 5 out of 5 stars

Full valet service

We booked a full valet service. A really good clean inside and out - we couldn't have asked for a better outcome. Jefin was great - polite, knowledgeable and professional. We will definitely use again.

5 February 2026
Unprompted review
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Reply from Fresh Car

Hello Sascha,

Thank you for your lovely review.

We’re really pleased to hear you were so happy with the full valet and the results inside and out. Jefin will be delighted to know his polite, knowledgeable, and professional service made such a positive impression.

Thank you for choosing us, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Expectations fully met

Stephen who completed the valet was both highly motivated and hard working. He was also friendly and positive about his work. He was very detailed and thorough in his approach. The entire experience was a good one, with expectations fully met.
Happy to recommend to others.

5 February 2026
Unprompted review
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Reply from Fresh Car

Hello George,

Thank you very much for your kind feedback.

We’re delighted to hear that Stephen provided such a thorough and professional valet, and that his friendly, positive approach made the experience an enjoyable one.

It’s great to know your expectations were fully met.

Thank you for taking the time to recommend us!

Rated 5 out of 5 stars

Danny turned up on time and has done an…

Danny turned up on time and has done an excellent job. The car had been left spotlessly clean both inside and out.
Thank you very much
Mike

9 February 2026
Unprompted review
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Reply from Fresh Car

Hello Mike,

Thank you very much for your kind review.

We’re delighted to hear that Danny arrived on time and did an excellent job, leaving your car spotless inside and out.

We really appreciate you taking the time to share your feedback and hope to look after your car again in the future.

Rated 1 out of 5 stars

Don’t waste your money!

Don’t waste your money!, spent over £100 for my vehicles deep cleaned, after they finished it looks all good when wet thought but missed loads of rubbish under seats which is basic cleaning, absolutely shocking may as well go car wash and pay £20

6 February 2026
Unprompted review
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Reply from Fresh Car

Hello Cal,

We're terribly sorry to hear you're disappointed with your valet.

Could you please reach out to us on [email protected] with your booking information and some pictures if possible to show the areas you believe to have been missed? We would like to ensure this is addressed and resolved promptly.

We look forward to hearing from you.

Rated 1 out of 5 stars

Actual scammers.

Scammers. This is a fake business. Please do NOT give them your money by prepaying for a valet. They will not show up, they will give you fake names/numbers for their employees. The numbers are disconnected.

5 February 2026
Unprompted review
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Reply from Fresh Car

Hi Tim,

We're sorry to learn of the non attendance to your scheduled booking.

We can assure you that we are a legit company. We are franchise operated, So if you could please reach out to us on [email protected] with some more information regarding your booking we would like to look into this and ensure it is addressed promptly.

We look forward to hearing from you.

Rated 5 out of 5 stars

Great

Really pleased with my full valet today. Mike was great and I'll be returning as a customer to get my partner's car done as well.

6 February 2026
Unprompted review
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Reply from Fresh Car

Hello,

Thanks for taking the time to share your review. We really appreciate the positive feedback.

We're glad to hear you had a positive experience with Mike and we can't wait to clean your partners car. Thanks again!

Rated 1 out of 5 stars

Refused to do valet says car is too dirty

My appointment was at 12.30 and he arrived at 11.45 then he refused to do valet says car is too dirty and needs 68 hours to clean up which is completely unacceptable
I ordered full valet because car was dirty I will not need a full valet for clean car
Very disappointed

6 February 2026
Unprompted review
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Reply from Fresh Car

Hello Sylwia,

We’re sorry to hear that you felt disappointed with your experience and we appreciate you taking the time to leave feedback.

The franchise operator did arrive early and assessed the vehicle before starting the service. Following this, video footage was shared with us showing that the vehicle was in a very poor condition. While a Full Valet was booked, this service is designed to be split between interior and exterior cleaning, with a limited amount of time allocated to each. Based on the condition shown, the interior alone would have required a full day’s detailing to be brought back to an acceptable standard which would have been around 6-8 hours which is what the franchisee advised.

Unfortunately, this meant the franchisee would not have been able to achieve a satisfactory result within the time and service booked. In these circumstances, proceeding would not have met our quality standards, which is why the job was declined.

We do apologise that this outcome was disappointing, however we believe the franchise operator acted correctly in this instance to ensure realistic expectations and service quality were maintained.

Thank you for your understanding and apologies again that you feel disappointed.

Rated 5 out of 5 stars

Great service

Great service

30 January 2026
Unprompted review
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Reply from Fresh Car

Hello Karen,

Thank you for your review!

We’re really pleased to hear you had a great experience with our service. We appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Communication was great

Communication was great, on time, and car looks amazing

1 February 2026
Unprompted review
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Reply from Fresh Car

Hello Jenna,

Thank you for your kind review.

We’re delighted to hear that communication was great, everything ran on time, and your car looks amazing. We really appreciate you taking the time to share your experience and hope to see you again soon.

Thanks for choosing Fresh Car Valeting!

Rated 5 out of 5 stars

We had Pabel attend again today to do a…

We had Pabel attend again today to do a full valet, plus satiation of seats after our daughter vomited in the car late last time. Pabel excellent attention to detail is fantastic, highly recommend

1 February 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Tracy,

Thank you for taking the time to leave such a great review.

We’re really pleased to hear that Pabel attended again and delivered a full valet to such a high standard, especially after a difficult situation. His attention to detail is something we’re very proud of, and your recommendation means a lot to us.

Thanks again for choosing Fresh Car Valeting.

Rated 5 out of 5 stars

Great job

Great job, result of interior cleaning better than expected.
Really friendly, professional & polite valeter, well done Shaun, top job.

29 January 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Russell,

Thanks for taking the time to share your feedback.

We're glad to hear you found the experience to be great, From friendliness to the services itself.

Enjoy your clean car! Thanks for recommending!

Rated 1 out of 5 stars

Prepaid and ghosted

Prepaid and ghosted, valet never turned up and tried to phone but goes straight to voicemail. Tried to call the head office and after multiple attempts got through to someone who said they’d find out where he is. Never got back to me and now there office just goes straight to voicemail.
This company is either a scam or just seriously poor at their job. Still haven’t got my money so depending on how this goes I may have to go to my bank.

29 January 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Ben,

We’re really sorry to hear about your experience and completely understand your frustration.

We did speak with you and can confirm that a full refund has been processed, which should be back in your account within 1-5 business days. Once we were made aware of the non attendance, we contacted the franchise, who advised they would reach out to you directly regarding the booking. We’re very sorry to hear that this did not happen.

We also apologise that you were unable to get through to the franchise and that their phone was going straight to voicemail.

If there is anything further you’d like to discuss, please feel free to call us or contact us at [email protected]
and we’ll be happy to help.

Rated 5 out of 5 stars

Great Job, Very Convenient

My car is lovely and clean after the valet, it was very convenient having it done at home, Mark was polite and did a great job, I wouldn't hesitate to recommend him to others.

28 January 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Lesley,

Thank you for your lovely review!

We’re really pleased to hear you’re happy with the valet and found it so convenient having it done at home.

It’s great to know Mark was polite and did a great job, we’ll be sure to pass on your recommendation to him.

Thanks again for choosing us!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. 3 hours for full valet and car was sparkling by the end.. definitely recommend..

28 January 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Nicola,

Thank you for your great review!

We’re delighted to hear you were happy with the service from start to finish and that your car was sparkling after the full valet.

We really appreciate the recommendation and hope to see you again soon!

Rated 5 out of 5 stars

Job well done

Easy booking system and the valet was excellent, Stephen really did put in a great effort to get my car looking geat

29 January 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Tony,

Thank you for your review!

We’re glad to hear you found the booking system easy to use and that Stephen did an excellent job.

We’ll be sure to pass on your kind words to him. Thanks again for choosing us!

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