Fruugo España (ES) - fruugo.es Reviews 10,566

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers highlight the ease of ordering and appreciate the availability of tracking information. Some people mention that the items arrived in good condition, and a few were pleased with the speed of delivery, even receiving their orders earlier than expected. Reviewers also report satisfaction with product quality and competitive pricing. However, some consumers express concerns about products received, indicating they sometimes differ from what was advertised, with some reporting fake items, incorrect products, or missing components. Others mention issues with delivery, such as delays, products not being delivered, or the need to collect the parcel themselves. A few reviewers report order cancellations without notification or problems with returns and refunds.

Based on these reviews

Rated 4 out of 5 stars

Super.! Easy to buy easy delivery Well package Good product I cant say nothing bad Maybe would be nice some discountt or promition fos rhe members like cheaper deliver for example if you bu... See more

Rated 4 out of 5 stars

The company are agents for various companies,but the products are good and the delivery times are usually less than first indicated. Often the products are those 'advertised' on FB, as being 'unobtain... See more

Rated 4 out of 5 stars

Unfortunately my first order I did not receive although when i complained my money was refunded immediately. So I ordered again and this time I received my order very quickly. Always willing to give a... See more

Rated 4 out of 5 stars

The ordering part was confusing and created quite a bit of anguish. In the end, we received our product quickly and in good order.

Rated 5 out of 5 stars

On the 9th of this month I wrote a review for this company with 1 star saying "Don't trust this site!" I had ordered a pair of Powerbeats Pro earbuds and what arrived was anything but, fake and un-... See more

Rated 5 out of 5 stars

I ordered a new Wing mirror for My Mercedes Ml500 W164. I would say it was a fabulous buy and a fraction of the price I would have paid at Mercedes dealership. Good communication at all times a... See more

Rated 3 out of 5 stars

The ordered a Hawas perfume. Nearly a month to deliver. The item is fake. I paid for delivery and I had to collect it myself. The delivery company lied and said it tried to deliver. I will never buy... See more

Company replied

Rated 5 out of 5 stars

The product is exactly what I need for my 50 year old Triumph Stag, and the service was very good too, they dropped a leaflet about oil, so I will be back for that soon

Rated 5 out of 5 stars

Easy to find the item looking for, easy to order and communication good. Will definitely use again. Thank you Fruugo

Rated 5 out of 5 stars

Easy ordering, delivery details available to track, arrived in reasonable time. Very happy with product too.

Rated 1 out of 5 stars

We bought a Christmas advent calendar for our daughter. The order was not shipped for over 15 days after payment, despite receiving a shipping confirmation just a few days later. When we complained... See more

Company replied

Rated 1 out of 5 stars

Never again will I buy from Fruugo. I had to return an item, which I spent a fortune as it is overpriced. And upon returning, I spent a lot for shipping and yet it just happened to ship back to me 6 m... See more

Company replied

Rated 5 out of 5 stars

The product was delivered on time. The pain batches I ordered work perfectly well and I never found them at such low price. I am very happy with my purchase and will for sure repeat. Thank you very mu... See more

Rated 1 out of 5 stars

🚨 WARNING: FAKE KOJIE SAN SOAP 🚨 I purchased 3 packs of Kojie San soap from [Fruugo], and every single one turned out to be fake. The packaging is off, the smell is different, and the quality is... See more

Company replied

Rated 5 out of 5 stars

Ordered the Zoey costume from KPop Demon Hunters. It arrived on time and was very true to size. Happy customer!

Rated 5 out of 5 stars

Cheap products, which are more expensive somewhere else. It only took a few weeks for it to arrive.

Rated 5 out of 5 stars

The service was so good the and I always received my order before the delivery date

Rated 1 out of 5 stars

DECEPTIVE. DO NOT USE. Pretends to be a Spanish website, payment goes to Ireland and goods sent from China. No email confirmation received and query only answered after goods were sent and they refuse... See more

Company replied

Rated 1 out of 5 stars

Do not order from them. MRW was supposed it pick up the item (that company is a whole ‘nother dysfunctional story). The item never was picked up. The website contact form doesn’t work although I someh... See more

Company replied

Rated 1 out of 5 stars

Did not receiver my parcel, some problems happened not from my side. After contacting store, they basically told my to solve the problems by my self. 10/10 customer service. Do not recommend.

Company replied

Rated 1 out of 5 stars

I needed an Aircam boot for fractures in my foot. Fruugo.es website said next day delivery so I made the purchase. It was going to take a further 5 days so I was forced to go elsewhere to protect my f... See more

Company replied

Rated 2 out of 5 stars

Fruugo cancelled my order after they confirmed it without even notifying me. They refused to deliver it to the Canary Islands. Waste of time!

Company replied

Rated 1 out of 5 stars

This is a scam! I placed the order and paid, no confirmation message came after. I tried contacting them and an automated message saying the package will be delivered in the next 3-4 weeks if not... See more

Company replied

Rated 1 out of 5 stars

I did not receive my order, but when you go to the website and choose option, order not received, it goes to delivery status which in.my case thay say it was delivered. There are no options to dispute... See more

Company replied

Rated 1 out of 5 stars

I ordered a specific OPI Nail Envy product which arrived with no problem. However, it was a completely different OPI product, and I am furious. Untrustworthy.

Company replied

Rated 1 out of 5 stars

It's a scam. The item wasn't delivered (it was supposed to arrive a month ago) and no information available. Avoid.

Company replied

Rated 2 out of 5 stars

Ordered a product that was advertised to be shipped in 2 days, its now been nearly 2 weeks and its not even been posted yet.

Company replied

Rated 1 out of 5 stars

I (thought) I bought a pair of Powerbeats Pros from their site. What I got in the mail was a pretty well fake copy. As soon as I held the case and felt how light it was I knew it wasn't authentic. Did... See more

Company replied

Rated 4 out of 5 stars

Productos were delivered on the date they informed us. Products were good quality.

Rated 5 out of 5 stars

My items arrived on time. Ordering on line was easy and convenient

Rated 1 out of 5 stars

I ordered betana oil and not like in the pic. It is not what I ordered, not the smell or color nothing like it should be. Small amount also. I will never order again

Company replied

Rated 5 out of 5 stars

Great product & competitive pricing. Delivery was earlier than expected & tracking first class. Highly recomend

Rated 5 out of 5 stars

Well the parcel came sooner than said ,so was very pleased.great service from Fruugo.

Rated 5 out of 5 stars

Excelent quality, fast shipmpent and delivery from UK to Spain


Company details

  1. Online marketplace

Written by the company

Bienvenido a Fruugo un mercado online con una amplia gama de productos a excelentes precios: Belleza, Salud, Deportes, Moda, Electrónica, Hogar, Jardín y mucho más.


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.es

3.6

Average

TrustScore 3.5 out of 5

11K reviews

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Rated 1 out of 5 stars

Never again will I buy from Fruugo

Never again will I buy from Fruugo. I had to return an item, which I spent a fortune as it is overpriced. And upon returning, I spent a lot for shipping and yet it just happened to ship back to me 6 months later and don't even get a refund. I don't trust this site as they allow scammers from China to sell overpriced products and no chance of return and refund!!!?

6 February 2026
Unprompted review
Fruugo España (ES) - fruugo.es logo

Reply from Fruugo España (ES) - fruugo.es

Hello,

Thank you for leaving a review.

We are very sorry to hear that you haven't received your refund yet.

As previously advised on the 25th of July, we will need the tracking information to help locate your returned parcel.

Should you require any further assistance, please do not hesitate to contact us directly and we will be happy to help.

Kind regards,

Rated 2 out of 5 stars

Fruugo cancelled my order!

Fruugo cancelled my order after they confirmed it without even notifying me. They refused to deliver it to the Canary Islands. Waste of time!

28 January 2026
Unprompted review
Fruugo España (ES) - fruugo.es logo

Reply from Fruugo España (ES) - fruugo.es

Hello,

Thank you for your recent review.

I am sorry to hear that you have not yet received your order.

A member of our Customer Care Team will be in contact with you regarding this.

Kind regards,

Fruugo Customer Care

Rated 4 out of 5 stars

Super.!

Super.!
Easy to buy
easy delivery
Well package
Good product
I cant say nothing bad
Maybe would be nice some discountt or promition fos rhe members like cheaper deliver for example if you buy frecuently or something but this is just a suggestion
I didn’t know fruugo and I doubt buying here but after my last experience i will buy again without the doubt

25 January 2026
Rated 1 out of 5 stars

Do not order from them

Do not order from them. MRW was supposed it pick up the item (that company is a whole ‘nother dysfunctional story). The item never was picked up. The website contact form doesn’t work although I somehow did get ahold of someone who said they would check on it. Nothing. No more responses. The company is horrible. Don’t use it!!

15 January 2026
Unprompted review
Fruugo España (ES) - fruugo.es logo

Reply from Fruugo España (ES) - fruugo.es

Hello,
Thank you for your review and we are sorry to hear this.
A member of our customer care team has contacted you regarding your order.
Kind Regards,

Rated 1 out of 5 stars

Did not receiver my parcel

Did not receiver my parcel, some problems happened not from my side. After contacting store, they basically told my to solve the problems by my self. 10/10 customer service. Do not recommend.

12 January 2026
Unprompted review
Fruugo España (ES) - fruugo.es logo

Reply from Fruugo España (ES) - fruugo.es

Hello,

Thank you so much for sharing your feedback with us.

I’m truly sorry to hear that things haven't gone smoothly, and I’d love to help get this sorted out for you.

I have just sent over a request for a bit more information so I can look into your previous correspondence and see exactly how I can assist. Alternatively, if you’ve been working directly with the retailer, you can simply click the Escalate button—this will bring your inquiry straight to our team.

We’re here to help, and I look forward to getting this back on track for you!

Best regards,

Rated 1 out of 5 stars

It's a scam

It's a scam. The item wasn't delivered (it was supposed to arrive a month ago) and no information available.
Avoid.

18 November 2025
Unprompted review
Fruugo España (ES) - fruugo.es logo

Reply from Fruugo España (ES) - fruugo.es

Hello,
Thank you for your review.
I am sorry to hear your order has not been received.
In order for us to assist you please respond to the separate message sent by our Customer Care
Team.
Kind regards,
Fruugo Customer Care

Rated 1 out of 5 stars

Fake products, fraudulent website

We bought a Christmas advent calendar for our daughter. The order was not shipped for over 15 days after payment, despite receiving a shipping confirmation just a few days later. When we complained and asked to cancel, the order was suddenly shipped.
The product that arrived was not the brand advertised and had nothing to do with what we ordered. It was a fake item.
This is especially unacceptable for a children’s Christmas product. Fruugo is not trustworthy. We do not recommend buying from this website.

22 December 2025
Unprompted review
Fruugo España (ES) - fruugo.es logo

Reply from Fruugo España (ES) - fruugo.es

Hello,

Thank you for your review.

I'm sorry to hear you feel this way.

A member of the Customer Service Team will be in contact with you shortly to assist further.

Kind regards,

Rated 4 out of 5 stars

Good experience eventually

Unfortunately my first order I did not receive although when i complained my money was refunded immediately. So I ordered again and this time I received my order very quickly. Always willing to give a second chance. Customer service was excellent so would definitely recommend

5 November 2025

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